Chubb vs Resilience

Chubb is the marketing name for subsidiaries of Chubb Limited, a Swiss holding company, that provide insurance and related services. U.S. commercial policies are issued by U.S.-based Chubb underwriting companies, not by Chubb Limited itself. ^39,2,25

Commercial buyers typically reach Chubb through independent agents and brokers. Chubb appoints producers, operates agent portals, and identifies Chubb Insurance Solutions Agency, Inc. as the licensed agency that administers Chubb Access appointments. Surplus-lines products can be offered only through licensed surplus-lines producers. ^29,30,2,38

Resilience combines cyber insurance and technology errors and omissions insurance with cybersecurity risk-management services. ^44,46,47

Resilience identifies Ocrea Risk Services, LLC, doing business as Resilience Cyber Insurance Solutions, as its US insurance distributor and lists NPN 19169260. This company disclosure is not independent verification of a California license. ⁴⁵

For technology companies, Chubb markets DigiTech Enterprise Risk Management as a single policy addressing technology errors and omissions, media and cyber exposures, alongside Cyber ERM for cyber, privacy and media and Pro ERM for professional, media and cyber. Actual terms, limits and exclusions are in the issued form. ^10,9,4

Chubb’s U.S. commercial catalogue for technology and other businesses also includes package policies (BOP, Benchmarq and Customarq combining property, business income and general liability), workers’ compensation, commercial auto, umbrella and excess, ForeFront management-liability parts (including D&O, employment practices, fiduciary and crime), property, inland marine, builders’ risk, equipment breakdown, ocean cargo, environmental/pollution, surety, product recall, and representations and warranties for large-account multinational programs. ^{4,7,11,15,25,27}

Resilience advertises cyber coverage on primary and excess placements, with limits up to $20 million. Its product page describes privacy wrongful acts and eCrime, with eCrime limits up to $500,000; the quote must confirm applicable sublimits and conditions. ⁴⁶

Resilience markets technology E&O for liability arising from technology businesses and advertises $10 million limits for US primary and excess placements. ⁴⁷

Appointed agents and brokers can quote, and for eligible risks issue, small-business and cyber accounts through Chubb Marketplace, and can use Cyber Central for an express cyber quoting path. Marketplace cyber quoting is described for eligible risks with less than $100 million in revenue; referred risks go to underwriters. Businesses seeking coverage are directed to an agent, a U.S. contact form, or chubbsmallbusiness.com for small-business quote inquiries. The reviewed public pages do not describe a general-public online bind for middle-market technology programs. ^{9,10,30,31,12}

Resilience presents insurance to brokers through a dedicated broker page and offers a public contact route for product inquiries. The reviewed pages do not document an end-to-end self-service purchase or a guaranteed quote or binding time. ^48,50

The issuing insurer is a Chubb-group underwriting company named on the policy. Reviewed sources identify Federal Insurance Company as a primary U.S. underwriting company, ACE American Insurance Company as a U.S. issuing company on surety materials, and Westchester Fire Insurance Company or Westchester Surplus Lines Insurance Company (and, for some Westchester business, Illinois Union or other ACE paper) depending on the placement. Buyers should read the declarations rather than assume a single “Chubb” legal insurer. ^{30,25,28,36,41}

Resilience’s US disclosure names Homeland Insurance Company of New York or Homeland Insurance Company of Delaware as underwriting insurers. It does not specify which would issue a particular California quote. ⁴⁵

Chubb publishes 24/7 claim reporting at 1-800-CLAIMS-0, product-specific first-notice emails including cyberclaimreport@chubb.com and a 24/7 cyber incident hotline at 1-800-817-2665, plus a Small Commercial client portal for eligible policyholders to report claims and upload documents. Claims-page satisfaction figures are company-reported survey results and do not independently establish claims-handling quality for a given loss. ^{32,33,34,9,30}

Resilience describes a 24/7 in-house claims team, a dedicated claims manager through settlement, and outside specialists in privacy law, forensics, recovery and crisis communications. These are company-reported service arrangements, not independently measured claims quality. ⁴⁹