Lockton Reviews 2026

Lockton’s reviews vary by office and entity. Local Google-derived ratings provide some service feedback, but no reliable firmwide verdict.[2][6][7][8]

Compare Lockton’s review scores, service concerns and Spot Score before choosing business insurance.

Review Sources

Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.

Source	Score	What to Know
BBB	10.0/ 10 BBB grade: A+ (approx.)	BBB identifies the company as accredited and displays A+ BBB Rating. This is a BBB grade, not customer stars, insurer strength or claims performance.[6] Source details Denver BBB profile for Lockton Companies, LLC; corporate profile, not insurer/customer-star aggregate. BBB Checked 2026-09-25
ProvenExpert	8.0/ 10 Original: 4 / 5 44 reviews	ProvenExpert displays 4.00/5 (“Good”), 44 reviews, identified as Google Maps reviews. Aggregator provenance: ProvenExpert republishes/aggregates Google Maps reviews; underlying Google listing was not opened directly. Profile active and last updated 2026-08-18 per page. Search query: “Lockton insurance Google reviews Birdeye reviews”.[7] Source details Aggregator profile labeled Lockton, insurance brokerage/consulting, attached to 444 W 47th St, Suite 900, Kansas City, Missouri. This is location-level evidence and should not be treated as firmwide consensus. ProvenExpert says the 44 reviews are from Google Maps; it does not show review-level dates in the captured result. ProvenExpert (Google Maps aggregation) Profile active/updated 2026-08-18; accessed 2026-09-25 Checked 2026-09-25
Google via Birdeye	7.2/ 10 Original: 3.6 / 5 144 reviews	Birdeye displays 3.6/5 from 144 total reviews, split into 141 Google and 3 Birdeye. The unclaimed profile’s visible Birdeye excerpts include complaints about COI errors/delay and communication, cancellation/refund, and a nonrenewal in a firearms-related program. Examples are from about three years before access and are anecdotes; not a current commercial brokerage consensus. Search query: “Lockton insurance Google reviews Birdeye reviews”.[8] Source details Office/program-specific Lockton Affinity, LLC profile at 10895 Lowell Ave, Overland Park, Kansas; not Lockton Companies, LLC firmwide. Birdeye identifies 141 Google reviews plus 3 Birdeye reviews. Birdeye (aggregates Google and Birdeye reviews) Accessed 2026-09-25; visible excerpts dated about 3 years earlier Checked 2026-09-25
J.D. Power	Found	Search located the 2016 study and named Lockton; no score/rank/sample/dimension verified.[2] Source details Historical study; search result listed Lockton. PDF open returned internal error. J.D. Power Checked 2026-09-25

Other sources checked (5)

NerdWallet
Search query: site:nerdwallet.com "Lockton" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured.[1]
Exact-name search for Lockton on NerdWallet; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.
NAIC
Search query: site:content.naic.org "Lockton" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured.[3]
Exact-name search for Lockton on NAIC; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.
Trustpilot
Search query: site:trustpilot.com "Lockton" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured.[4]
Exact-name search for Lockton on Trustpilot; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.
ConsumerAffairs
Search query: site:consumeraffairs.com "Lockton" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured.[5]
Exact-name search for Lockton on ConsumerAffairs; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.
Provider website
The provider website supplies company and offering context. Company-authored material is not included as a customer rating.[9]
Company-authored identity and offering context; not independent customer feedback.

What the Evidence Means for Your Business

BBB offers corporate context, not a customer review aggregate. The old J.D. Power study may concern commercial brokerage experience, but its date and metric need review. A separate Lockton Affinity complaint result cannot be generalized to Lockton Companies, LLC.[6][2][7][8][9]

Limitations

BBB grade is not customer stars, insurer solvency, or policy claims performance.
The 2016 J.D. Power study PDF could not be opened in this pass.
Lockton Affinity and Lockton Companies, LLC have different scopes.

Questions to Ask

Is a comparable current J.D. Power commercial broker study available?
Which Lockton entity and policy issuer apply to a specific account?

Disclosure

Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.

Sources

NerdWallet exact-name search for Lockton — NerdWallet; Exact-name search for Lockton on NerdWallet; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.; accessed 2026-09-25.
J.D. Power 2016 Large Commercial Insurance Study — J.D. Power; Historical study; search result listed Lockton. PDF open returned internal error.; accessed 2026-09-25.
NAIC exact-name search for Lockton — NAIC; Exact-name search for Lockton on NAIC; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.; accessed 2026-09-25.
Trustpilot exact-name search for Lockton — Trustpilot; Exact-name search for Lockton on Trustpilot; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.; accessed 2026-09-25.
ConsumerAffairs exact-name search for Lockton — ConsumerAffairs; Exact-name search for Lockton on ConsumerAffairs; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.; accessed 2026-09-25.
Lockton Companies, LLC | BBB Business Profile — BBB; Denver BBB profile for Lockton Companies, LLC; corporate profile, not insurer/customer-star aggregate.; accessed 2026-09-25.
Lockton Reviews & Experiences | ProvenExpert — ProvenExpert (Google Maps aggregation); Aggregator profile labeled Lockton, insurance brokerage/consulting, attached to 444 W 47th St, Suite 900, Kansas City, Missouri. This is location-level evidence and should not be treated as firmwide consensus. ProvenExpert says the 44 reviews are from Google Maps; it does not show review-level dates in the captured result.; accessed 2026-09-25.
Lockton Affinity, LLC | Birdeye — Birdeye (aggregates Google and Birdeye reviews); Office/program-specific Lockton Affinity, LLC profile at 10895 Lowell Ave, Overland Park, Kansas; not Lockton Companies, LLC firmwide. Birdeye identifies 141 Google reviews plus 3 Birdeye reviews.; accessed 2026-09-25.
Lockton United States — Lockton; Opening description of independent insurance brokerage for risk, benefits and retirement; Ask an Expert link to contact-us; accessed 2026-09-16.

Review Score

8.4/ 10

3 rated sources

How this is calculated

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately.

BBB: 10.0 / 10
ProvenExpert (Google Maps aggregation): 8.0 / 10
Birdeye (aggregates Google and Birdeye reviews): 7.2 / 10

Spot Score

Broker Spot Score: 5.6/ 10

Read reliability assessment

Spot’s editorial score is separate from customer reviews and third-party ratings. See the methodology.

Methodology

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

Reviewed: 2026-09-25

Materially updated: 2026-09-25

Review year: 2026

View Lockton provider profile

Official website: Lockton