Embroker Reviews 2026

Embroker’s reviews are mixed, and BBB records a complaint-response concern. The feedback is too limited to establish consistent service quality.[4][6][7]

Compare Embroker’s review scores, service concerns and Spot Score before choosing business insurance.

Review Sources

Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.

Source	Score	What to Know
Trustpilot	5.8/ 10 Original: 2.9 / 5 2 reviews	Brand-matched brokerage profile. TrustScore 2.9/5 (displayed rounded 3/5) from 2 reviews. Two 1-star narratives describe slow response/referral and cancellation/refund delay. Reviews do not establish claims outcomes or policy line.[4] Source details Trustpilot review search using provider brand/domain; identity checked against the canonical insurance entity. Trustpilot current page aggregate accessed 2026-09-25 Checked 2026-09-25
BBB	3.3/ 10 BBB grade: D+ (approx.)	BBB profile shows D+ grade; reasons include failure to respond to one complaint and length of time operating. Complaint page records one complaint in prior three years, marked unanswered, about a billed/cancelled 2022 policy and difficulty obtaining response. This does not establish claims handling or insurer performance.[6] Source details BBB business profile for Embroker, categorized as Small Business Insurance. Grade is BBB letter grade, not customer-star aggregate; complaint record is a product-issues billing/cancellation concern. BBB current profile; grade rationale includes 1 unanswered complaint Checked 2026-09-25
Birdeye	7.8/ 10 Original: 3.9 / 5 19 reviews	Directly opened Birdeye page identifies Embroker at 24 Shotwell St, San Francisco, and links to embroker.com. The page reports 3.9/5 across 19 reviews, split into 17 Google-origin and 2 Birdeye-origin. Displayed examples include one positive comment about finding insurance for a unique situation and one negative comment about a slow expedited review/communication. The displayed comments are five and six years old and do not identify policy line or carrier.[7] Source details Office-level listing at 24 Shotwell St, San Francisco; business profile links to embroker.com and categorizes it as Insurance. Birdeye displays combined rating from 18 Google-origin reviews plus 2 Birdeye-origin reviews. This is one office listing, not a firmwide aggregate; review dates displayed are old (examples from about five/six years before access date). Birdeye page accessed 2026-09-25; 17 Google-origin + 2 Birdeye-origin; displayed sample comments dated about 5-6 years earlier Checked 2026-09-25

Source

Score

What to Know

Trustpilot

5.8/ 10

Original: 2.9 / 5

2 reviews

Brand-matched brokerage profile. TrustScore 2.9/5 (displayed rounded 3/5) from 2 reviews. Two 1-star narratives describe slow response/referral and cancellation/refund delay. Reviews do not establish claims outcomes or policy line.[4]

Source details

Trustpilot review search using provider brand/domain; identity checked against the canonical insurance entity.

Trustpilot

current page aggregate accessed 2026-09-25

Checked 2026-09-25

BBB

3.3/ 10

BBB grade: D+ (approx.)

BBB profile shows D+ grade; reasons include failure to respond to one complaint and length of time operating. Complaint page records one complaint in prior three years, marked unanswered, about a billed/cancelled 2022 policy and difficulty obtaining response. This does not establish claims handling or insurer performance.[6]

Source details

BBB business profile for Embroker, categorized as Small Business Insurance. Grade is BBB letter grade, not customer-star aggregate; complaint record is a product-issues billing/cancellation concern.

BBB

current profile; grade rationale includes 1 unanswered complaint

Checked 2026-09-25

Birdeye

7.8/ 10

Original: 3.9 / 5

19 reviews

Directly opened Birdeye page identifies Embroker at 24 Shotwell St, San Francisco, and links to embroker.com. The page reports 3.9/5 across 19 reviews, split into 17 Google-origin and 2 Birdeye-origin. Displayed examples include one positive comment about finding insurance for a unique situation and one negative comment about a slow expedited review/communication. The displayed comments are five and six years old and do not identify policy line or carrier.[7]

Source details

Office-level listing at 24 Shotwell St, San Francisco; business profile links to embroker.com and categorizes it as Insurance. Birdeye displays combined rating from 18 Google-origin reviews plus 2 Birdeye-origin reviews. This is one office listing, not a firmwide aggregate; review dates displayed are old (examples from about five/six years before access date).

Birdeye

page accessed 2026-09-25; 17 Google-origin + 2 Birdeye-origin; displayed sample comments dated about 5-6 years earlier

Checked 2026-09-25

Other sources checked (5)

NerdWallet
Searched query: “Embroker commercial policyholder reviews NerdWallet J.D. Power NAIC Trustpilot ConsumerAffairs BBB”. No provider-specific NerdWallet rating or review result appropriate to the commercial-policyholder assessment was identified in this search. This is not proof none exists.[1]
NerdWallet small business insurance pages/review search; provider name paired with business insurance; exact reviewed URLs recorded where found.
J.D. Power
Searched query: “Embroker commercial policyholder reviews NerdWallet J.D. Power NAIC Trustpilot ConsumerAffairs BBB”. No provider-specific J.D. Power rating or review result appropriate to the commercial-policyholder assessment was identified in this search. This is not proof none exists.[2]
J.D. Power commercial satisfaction study is a small-business insurer study; no provider-specific study rank located. For brokers/MGAs a brand-level insurer rank may not apply.
NAIC
Searched query: “Embroker commercial policyholder reviews NerdWallet J.D. Power NAIC Trustpilot ConsumerAffairs BBB”. No provider-specific NAIC rating or review result appropriate to the commercial-policyholder assessment was identified in this search. This is not proof none exists.[3]
No entity- and commercial-line-specific complaint index retrieved. NAIC indices are insurer/subsidiary, line, market and year specific; brand searches do not establish no complaints.
ConsumerAffairs
Searched query: “Embroker commercial policyholder reviews NerdWallet J.D. Power NAIC Trustpilot ConsumerAffairs BBB”. No provider-specific ConsumerAffairs rating or review result appropriate to the commercial-policyholder assessment was identified in this search. This is not proof none exists.[5]
ConsumerAffairs insurance review search using provider brand and exact commercial-insurance name.
Provider website
The provider website supplies company and offering context. Company-authored material is not included as a customer rating.[8]
Company-authored identity and offering context; not independent customer feedback.

What the Evidence Means for Your Business

Directly opened Birdeye evidence adds a mixed-source local-office view: its 24 Shotwell St San Francisco listing links to embroker.com and reports 3.9/5 from 17 Google-origin and two Birdeye-origin reviews. Displayed examples are five to six years old and mention both positive help finding insurance and slow communication; they do not represent a current company-wide sample. Trustpilot (2.9/5, two reviews) and BBB (D+ grade; one unanswered complaint) remain separate measures. None describes an adjudicated claim.[1][2][4][6][7][8]

Limitations

Two Trustpilot reviews are far too few and self-selected to support a broad satisfaction conclusion.
Complaints concern service/cancellation/referral, not a documented claim adjudication.
The reviewed source does not identify policy line, exact legal entity, state or insurer for the reviews.
No Embroker-specific commercial editorial star rating, J.D. Power rank or NAIC index was retrieved.
Birdeye’s listing is office-level in San Francisco and combines Google-origin and Birdeye-origin records; displayed review examples are old and cannot support firmwide consensus.

Questions to Ask

Can Embroker identify the product/carrier/state associated with the policyholder review and whether the cancellation/refund concern was resolved?
Is there a larger source of policyholder feedback that identifies product and policy period?

Disclosure

Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.

Sources

NerdWallet search: Embroker commercial policyholder reviews NerdWallet J.D. Power NAIC Trustpilot ConsumerAffairs BBB — NerdWallet; NerdWallet small business insurance pages/review search; provider name paired with business insurance; exact reviewed URLs recorded where found.; accessed 2026-09-25.
J.D. Power search: Embroker commercial policyholder reviews NerdWallet J.D. Power NAIC Trustpilot ConsumerAffairs BBB — J.D. Power; J.D. Power commercial satisfaction study is a small-business insurer study; no provider-specific study rank located. For brokers/MGAs a brand-level insurer rank may not apply.; accessed 2026-09-25.
NAIC search: Embroker commercial policyholder reviews NerdWallet J.D. Power NAIC Trustpilot ConsumerAffairs BBB — NAIC; No entity- and commercial-line-specific complaint index retrieved. NAIC indices are insurer/subsidiary, line, market and year specific; brand searches do not establish no complaints.; accessed 2026-09-25.
Embroker Reviews | Read Customer Service Reviews — Trustpilot; Trustpilot review search using provider brand/domain; identity checked against the canonical insurance entity.; accessed 2026-09-25.
ConsumerAffairs search: Embroker commercial policyholder reviews NerdWallet J.D. Power NAIC Trustpilot ConsumerAffairs BBB — ConsumerAffairs; ConsumerAffairs insurance review search using provider brand and exact commercial-insurance name.; accessed 2026-09-25.
Embroker | BBB Business Profile — BBB; BBB business profile for Embroker, categorized as Small Business Insurance. Grade is BBB letter grade, not customer-star aggregate; complaint record is a product-issues billing/cancellation concern.; accessed 2026-09-25.
Embroker - 20 Reviews - Insurance in San Francisco, CA | Birdeye — Birdeye aggregator (18 Google-origin + 2 Birdeye-origin reviews); Office-level listing at 24 Shotwell St, San Francisco; business profile links to embroker.com and categorizes it as Insurance. Birdeye displays combined rating from 18 Google-origin reviews plus 2 Birdeye-origin reviews. This is one office listing, not a firmwide aggregate; review dates displayed are old (examples from about five/six years before access date).; accessed 2026-09-25.
Embroker — Embroker; Industry navigation; quote and sign-in links; coverage options; footer availability qualification; accessed 2026-09-15.

Review Score

5.6/ 10

3 rated sources

How this is calculated

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately.

Trustpilot: 5.8 / 10
BBB: 3.3 / 10
Birdeye: 7.8 / 10

Spot Score

Broker Spot Score: 5.1/ 10

Read reliability assessment

Spot’s editorial score is separate from customer reviews and third-party ratings. See the methodology.

Methodology

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

Reviewed: 2026-09-25

Materially updated: 2026-09-25

Review year: 2026

View Embroker provider profile

Official website: Embroker

Review Sources

What the Evidence Means for Your Business

Limitations

Questions to Ask

Disclosure

Sources

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