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Liberty Mutual vs THREE by Berkshire Hathaway

Liberty Mutual is a group with multiple insurance entities and offers small-business quote and agent-finder routes; THREE is a distinct commercial product with its own issuing-company disclosures. Compare the named insurer and policy forms rather than the two brand names. 14,3,25,34

Introduction

Coverage Comparison

CoverageLiberty MutualTHREE by Berkshire Hathaway
Builders riskListed 8Not listed
Business owner’s policyListed 18Listed 34,26Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
Cargo and transitListed 13Not listed
Commercial autoListed 4Listed 34,26Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
Commercial propertyListed 8Listed 34,26Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
CrimeListed 6Not listed
Cyber liabilityListed 5Listed 34,26Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
Directors and officersListed 6Listed 34Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
Employment practices liabilityListed 6Listed 34Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
Equipment breakdownListed 8,9Listed 34,26THREE lists equipment breakdown within the package; its displayed sample excludes machinery, equipment or listed vehicles that stop without an accident. Check the quoted form for the actual protection.
Fidelity bondsListed 11Not listed
Fiduciary liabilityListed 6Listed 34Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
General liabilityListed 17Listed 34,26Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
Kidnap and ransomListed 12Not listed
Liquor liabilityNot listedListed 34Marketed within THREE’s combined commercial policy if required; the quote and issued form determine availability and protection.
Management liabilityListed 6,21Not listed
Medical malpracticeListed 22Not listed
Professional errors and omissions (E&O)Listed 7,19Listed 34Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
Representations and warrantiesListed 21Not listed
Surety bondsListed 11Not listed
Technology errors and omissions (E&O)Listed 5Not listed
Tools, equipment and inland marineListed 8Listed 34Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.
Umbrella and excess liabilityListed 3Not listed
Virtual care and telehealthListed 22Not listed
Workers’ compensationListed 3,10,23Listed 34,26Marketed within THREE’s combined commercial policy; the quote and issued form determine the protection.

A listing may be arranged through an insurer or partner. “Not listed” means this catalogue has no separate offering recorded; ask the provider whether it can quote the coverage and request the policy terms.

Current Spot Scores

Each score uses the rubric for that provider’s documented role. Providers with more than one role may have a score for each.

Liberty Mutual

Carrier

Carrier & MGA

No Spot Score

Assessment subject unavailable

Provider assessment

THREE by Berkshire Hathaway

Carrier

Carrier & MGA

No Spot Score

Assessed entity: Berkshire Hathaway Direct Insurance Company. Scope: Berkshire Hathaway Direct Insurance Company (BHDIC), the insurer named on the displayed THREE sample policy. THREE is the commercial product/DBA label. This assessment uses BHDIC-specific evidence only; information about parent companies, affiliates, brokers and other Berkshire insurers is not transferred to BHDIC.

Provider assessment

Review Scores

These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.

Liberty Mutual

7.2/ 10

Review Score

2 rated sources

Customers give Liberty Mutual 4.2 out of 5 on Trustpilot from 3,836 reviews, but that page mixes auto, home and life customers with business ones. For business insurance specifically, NerdWallet gives 3.0 out of 5 and reports more complaints than expected.[4][1]

Read Liberty Mutual reviews

THREE by Berkshire Hathaway

7.3/ 10

Review Score

2 rated sources

The inspected sources report separate measures: NerdWallet’s 4.0/5 editorial rating is excluded from the source-rating average; Trustpilot displayed 2.5/5 from five user posts and BBB displayed 4.8/5 from 265 reviews. Trustpilot and BBB include different purchase, service and agent/intermediary interactions, not a verified common policyholder cohort. BBB separately lists complaints. Any source-rating average weights eligible platforms equally and is not a pooled, representative customer-experience estimate or a claims-quality measure.[4][3][1][2]

Read THREE by Berkshire Hathaway reviews

Key Differences Between Liberty Mutual and THREE

Business Roles and Access to Insurers

Liberty Mutual’s documented role shapes who handles underwriting and how you reach a policy.

Liberty Mutual is a group brand spanning multiple insurance entities. Its business-site disclosure says coverage may be underwritten by Liberty Mutual Insurance Company or affiliates/subsidiaries and that the issuing insurer is identified when a product is offered; some policies may use surplus-lines insurers. The LMIC statutory statement identifies Comparion as a separate producer for LMIC policies it places. 3,16Company-reported. US commercial brand and channel overview. Does not assign LMIC or Comparion to every product; confirm the named insurer and producer on each offer and policy.

THREE documents its own insurance role and access arrangement.

THREE is the commercial brand and product form used by Berkshire Hathaway Direct Insurance Company (BHDIC), which identifies itself as doing business as THREE and names itself as issuer on the sample THREE policy. THREE’s FAQ describes THREE or THREE Insurance as the product name, not a separate insurer. The state-specific issued policy controls. 25,26,27Company-reported. U.S. THREE commercial-insurance brand and sample policy; current company identity pages checked 2026-09-28. Company-reported legal disclosure; the state-specific issued policy controls the buyer’s contract.

Customer Fit and Application

Compare each provider’s stated customer focus against your business activities and stage; a published target market is not a guarantee of eligibility.

Liberty Mutual describes US Retail Markets as serving individuals and small businesses with personal and small-commercial property and casualty insurance countrywide, and Global Risk Solutions as providing commercial, specialty, reinsurance, and surety solutions to mid-size and large businesses worldwide. 2Company-reported. Company-reported business-unit positioning; it does not establish that each product is available in every state or country.

THREE describes its focus as businesses and presents industries it serves. Berkshire Hathaway’s 2025 annual report says BH Direct and GUARD together primarily offer commercial insurance to small and medium-sized businesses; it separately says BH Direct underwrites through the biBERK.com and Threeinsurance.com distribution platforms. Eligibility varies by state and business. 25,31Company-reported. THREE’s company-described business focus and industry examples, plus the 2025 report’s joint BH Direct-and-GUARD SMB statement. The report does not attribute that customer-size focus to BHDIC alone; actual eligibility varies by state and business.

These entry points show how to start; they do not confirm eligibility or that coverage has been bound. 3 14 3 25 25 34

Liberty Mutual's small-business page offers quote and agent-finder entry points. Its commercial pages direct business buyers to a broker or agent. A quote link does not establish online purchase or policy binding. 14,3,5Company-reported. Public company pages only; no application was submitted and no authenticated workflow was inspected.

THREE directs prospective customers to an online quote flow and says licensed Small Business Advisors can help them start or continue the process; the company’s FAQ also describes a phone quote and says an unfinished quote can be saved and resumed. This documents quote routes, not online purchase or binding by an individual customer. 25,27Company-reported. U.S. business insurance quote application. Company-described online and phone process; no customer form was submitted and no binding outcome was tested.

What to Confirm in Quotes

Ask Liberty Mutual which affiliate will issue each line and whether an agent completes the purchase. Ask THREE to confirm its state-specific issuer and issued coverage sections. Ask each provider to identify the proposed insurer, exact forms and endorsements, any intermediary or account service contact, and the steps required to bind. Compare premiums only after matching limits, retentions, exclusions, policy periods, taxes and fees.

Compare Services

What each provider documents about the services you may need

CriteriaLiberty MutualTHREE by Berkshire Hathaway
Business role

Liberty Mutual is a group brand spanning multiple insurance entities. Its business-site disclosure says coverage may be underwritten by Liberty Mutual Insurance Company or affiliates/subsidiaries and that the issuing insurer is identified when a product is offered; some policies may use surplus-lines insurers. The LMIC statutory statement identifies Comparion as a separate producer for LMIC policies it places. 3,16Company-reported. US commercial brand and channel overview. Does not assign LMIC or Comparion to every product; confirm the named insurer and producer on each offer and policy.

THREE is the commercial brand and product form used by Berkshire Hathaway Direct Insurance Company (BHDIC), which identifies itself as doing business as THREE and names itself as issuer on the sample THREE policy. THREE’s FAQ describes THREE or THREE Insurance as the product name, not a separate insurer. The state-specific issued policy controls. 25,26,27Company-reported. U.S. THREE commercial-insurance brand and sample policy; current company identity pages checked 2026-09-28. Company-reported legal disclosure; the state-specific issued policy controls the buyer’s contract.

Berkshire Hathaway’s published company list identifies Berkshire Hathaway Direct Insurance Company (THREE) and lists Berkshire Hathaway Specialty Insurance (BHSI) and biBERK separately. Its 2025 annual report says BH Direct and GUARD together primarily offer commercial products to small and medium-sized businesses; it separately describes BH Direct’s admitted commercial underwriting and use of the biBERK.com and Threeinsurance.com distribution platforms. The reviewed list and report do not establish the exact direct-versus-indirect ownership chain. 32,31Company-reported. Berkshire Hathaway company list checked 2026-09-28 and 2025 annual-report discussion of BH Direct and GUARD; group relationship and commercial operating scope only, not a precise ownership-chain finding.

Customer focus

Liberty Mutual describes US Retail Markets as serving individuals and small businesses with personal and small-commercial property and casualty insurance countrywide, and Global Risk Solutions as providing commercial, specialty, reinsurance, and surety solutions to mid-size and large businesses worldwide. 2Company-reported. Company-reported business-unit positioning; it does not establish that each product is available in every state or country.

THREE describes its focus as businesses and presents industries it serves. Berkshire Hathaway’s 2025 annual report says BH Direct and GUARD together primarily offer commercial insurance to small and medium-sized businesses; it separately says BH Direct underwrites through the biBERK.com and Threeinsurance.com distribution platforms. Eligibility varies by state and business. 25,31Company-reported. THREE’s company-described business focus and industry examples, plus the 2025 report’s joint BH Direct-and-GUARD SMB statement. The report does not attribute that customer-size focus to BHDIC alone; actual eligibility varies by state and business.

Application process

Liberty Mutual's small-business page offers quote and agent-finder entry points. Its commercial pages direct business buyers to a broker or agent. A quote link does not establish online purchase or policy binding. 14,3,5Company-reported. Public company pages only; no application was submitted and no authenticated workflow was inspected.

THREE directs prospective customers to an online quote flow and says licensed Small Business Advisors can help them start or continue the process; the company’s FAQ also describes a phone quote and says an unfinished quote can be saved and resumed. This documents quote routes, not online purchase or binding by an individual customer. 25,27Company-reported. U.S. business insurance quote application. Company-described online and phone process; no customer form was submitted and no binding outcome was tested.

THREE describes a partner-agency channel. Its partner page says the Agency Service Team assists policyholders and agents and that agency partners can use the THREE platform to quote, bind, and issue policies online. This describes the partner channel, not the direct public quote flow. 30Company-reported. THREE partner agency program and platform capabilities as described by the company; these capabilities apply to partner agencies and do not establish direct-customer self-binding.

Sources

Liberty Mutual Official Website

  1. Member Information. Liberty Mutual Group; Sections ‘What is Liberty Mutual Holding Company Inc.?’ and ‘Who is a member?’; company explanation of the mutual holding company, use of trade names, insurance entities, and named-insured eligibility. Accessed 2026-09-29.
  2. Company Profile. Liberty Mutual Group; Strategic business units paragraph: US Retail Markets (individuals/small businesses; small commercial; countrywide) and Global Risk Solutions (mid-size/large businesses; commercial, specialty, reinsurance, surety; worldwide). Accessed 2026-09-29.
  3. Commercial Insurance Solutions. Liberty Mutual Business Insurance; Commercial solutions index names commercial auto and fleet, cyber, environmental liability, equipment breakdown, excess and surplus, general liability, healthcare liability, inland marine, management liability, multinational, ocean marine, professional liability, property, reinsurance, surety, umbrella/excess and workers compensation. Disclosure says policy insurer is named when offered, may be an affiliate/subsidiary or surplus-lines insurer; states/jurisdictions and actual policy terms vary. Accessed 2026-09-29.
  4. Commercial Auto and Fleet. Liberty Mutual Business Insurance; ‘Solutions for complex risks’ names liability, physical damage, bodily injury and uninsured motorists; ‘Expertise that delivers’ says underwriting is tailored to industry, fleet, location and usage; ‘Better control over claims’ describes auto liability claims resources. Company marketing claims are not an independent outcome study. Accessed 2026-09-29.
  5. Cyber Insurance. Liberty Mutual Business Insurance; Products section names Liberty Cyber Resolution (first- and third-party cyber) and Liberty Tech Resolution (cyber plus technology E&O); eligibility/placement is broker or agent distributed; page describes risk-engineering and incident-response resources as company-reported services. Accessed 2026-09-29.
  6. ProShield. Liberty Mutual Business Insurance; Opening paragraphs identify package combining directors and officers, employment practices, fiduciary, and crime coverages; D&O and crime sections describe examples of exposures and selected coverage features. Examples are not policy terms. Accessed 2026-09-29.
  7. Programs. Liberty Mutual Business Insurance; ‘Our programs portfolio’ lists Auto Salvage/Dismantlers, Fire Suppression and Sprinkler Contractors, Nonprofits, Physicians & Surgeons Professional (PL only), Post-surgical for bariatric and plastic surgeries, Roofing Contractors, Scrap Metal Dealers, Self-storage, and Sports and Fitness. Page says programs are managed by program administrators; not a complete business catalogue. Accessed 2026-09-29.
  8. Property. Liberty Mutual Business Insurance; Property solutions section describes commercial property, business-interruption protection, Builder's Risk, Equipment Breakdown, Inland Marine and Ocean Marine; named Premier Property Protector, RM Select, and Liberty Mutual Property Protector product descriptions; states standalone and package options. Coverage terms depend on the policy. Accessed 2026-09-29.
  9. Products: Liberty Mutual Equipment Re. Liberty Mutual Business Insurance; ‘Commercial equipment breakdown’ names commercial equipment breakdown and covered electrical/mechanical/pressure-system failure examples; it describes reinsurance and individualized coverage. Do not apply personal service-line products to business buyers. Accessed 2026-09-29.
  10. Workers Compensation Resources. Liberty Mutual Business Insurance; Customer resources section describes medical-provider networks, pharmacy program, online provider lookup, and state-specific claims forms/posting notices; service statements are company-reported and do not establish policy eligibility. Accessed 2026-09-29.
  11. Commercial Bonds. Liberty Mutual Business Insurance; ‘Broad slate of commercial bonds’ enumerates court/fiduciary, appeal, tax appeal, self-insurer workers compensation, license/permit, reclamation, lost instrument, utility payment, service/supply, business services, public official, ERISA, fidelity and miscellaneous bonds; page states distinct large/small commercial audiences and qualified program scale. Accessed 2026-09-29.
  12. Multinational. Liberty Mutual Business Insurance; Liberty WorldWise coverage list names foreign property/general liability/auto-excess/voluntary compensation and employers liability, accidental death and dismemberment, kidnap/ransom/extortion, crime, crisis management, travel assistance; states broker/agent distribution. Product and international scope only. Accessed 2026-09-29.
  13. Wholesale Distribution. Liberty Mutual Business Insurance; Wholesale coverage options list includes cargo stock throughput, commercial auto, cyber, D&O, environmental, general liability, inland marine, management liability, property (including equipment breakdown), trade credit, umbrella/excess and workers compensation. Industry-specific examples, not universal eligibility. Accessed 2026-09-29.
  14. Small Business Insurance Coverage. Liberty Mutual; Small business landing page: quote and agent links, industry examples and online account actions (bill payment, certificate generation, premium audit and claim-status checks); no form submitted; no purchase/bind functionality inferred. Accessed 2026-09-29.
  15. Contact Us. Liberty Mutual Business Insurance; General business account, billing, claim report/management, premium audit and assigned-risk workers compensation routes; no product-level service guarantee. Accessed 2026-09-29.
  16. Liberty Mutual Insurance Company 2025 Statutory Statement. Liberty Mutual Insurance Company; 2025 annual statement pp. 1, 3–4, 29–31 and 54–55: LMIC legal identity and NAIC 23043; LMGI share ownership and LMHC ultimate-parent phrase; Comparion producer agreements; affiliate service agreements; group pool and aggregate financial lines. The statement identifies the named insured/issuer entity; it does not establish every brand relationship. Accessed 2026-09-29.
  17. General liability. Liberty Mutual Business Insurance; Opened September 29, 2026. Product page heading “General liability”; lines 128–136 expressly describe GL coverage for advertising injury, bodily injury, personal injury, property damage and product-injury claims; lines 139–149 describe underwriting/risk control and GL claims adjusters, counsel panel and analytics. Page footer says issuer is LMIC or affiliate/subsidiary, product availability varies, and some policies may be surplus lines. This supports GL and a product-related GL exposure example, not a separate product-liability policy. Accessed 2026-09-29.
  18. Business owner's policy insurance. Liberty Mutual; Opened September 29, 2026. Lines 21–45 describe a small-business BOP combining property and general liability, common coverages, and optional cyber/professional-liability supplements. Lines 53–55 identify independent-agent distribution; lines 113–121 distinguish standalone GL, BOP, commercial package policy and separate commercial auto, workers compensation, farm, and inland marine risks. This is the small-business retail offer, not a mid-market form or issuer-level disclosure. Accessed 2026-09-29.
  19. Professional liability. Liberty Mutual Business Insurance; Opened September 29, 2026. Lines 117–130 describe business professional liability and linked Architects & Engineers, Lawyers, Miscellaneous and Technology professional liability solutions; Technology PL includes network/privacy-security exposures, so it is not mapped as a general standalone cyber claim. Footer lines 157 onward warns availability and policy terms vary. Product list includes a separate Bermuda financial-lines link; no Bermuda detail is used for US membership. Accessed 2026-09-29.
  20. Umbrella and excess liability. Liberty Mutual Business Insurance; Opened September 29, 2026. Lines 116–120 expressly name business umbrella and excess-liability solutions; lines 130–136 distinguish umbrella over existing underlying liability from excess capacity and note named Liberty Mutual and Ironshore marketing offers, stated capacities and domestic/international exposures. Lines 140–149 describe specialist underwriting and claims resources. This does not identify the legal issuer for a quote. Accessed 2026-09-29.
  21. Professional services. Liberty Mutual Business Insurance; Opened September 29, 2026. Lines 129–138 list professional-services program coverages: GL with Services endorsement, property, commercial auto, workers compensation, umbrella/excess, D&O, professional liability, cyber, EPL and fidelity/crime. Lines 139–148 describe M&A transactional-liability solutions including representations and warranties, tax liability and contingent legal risk. These are professional-services industry positioning, not universal eligibility or standalone line terms; distribution and policy caveats at lines 164–176 and 234–236. Accessed 2026-09-29.
  22. Healthcare liability. Liberty Mutual Business Insurance; Opened September 29, 2026. Lines 118–120 describe US healthcare liability solutions; lines 129–144 name digital-health professional liability for virtual/telehealth care, hospital professional liability, miscellaneous medical professional liability, physician-group-practice professional liability, and other healthcare-specific solutions. The source shows a mix of specialty insurance and reinsurance; map only the explicitly named healthcare coverages and preserve each program/package scope. Accessed 2026-09-29.
  23. Workers compensation. Liberty Mutual Business Insurance; Independent source review opened September 28, 2026, lines 130–158 and 176–178: product page describes workers-compensation benefits, recovery/return-to-work services and claims resources; assigned-risk/voluntary market context and insurer caveat are separate. Do not treat the product page as uniform nationwide eligibility or a claim-performance study. Accessed 2026-09-28.
  24. Liberty Mutual Business Insurance Review 2026: Big Company Dogged by Customer Complaints. NerdWallet; Updated June 3, 2026; commercial complaint analysis in the business-insurance review, lines 311–390 and 420–445. NerdWallet reports commercial-property complaints above expectations for market share and general-liability complaints far higher than expected for 2022–2024. This is secondary reporting; underlying counts and insurer-entity mapping were not independently recalculated. Accessed 2026-09-29.

THREE by Berkshire Hathaway Official Website

  1. THREE by Berkshire Hathaway — small business insurance. Berkshire Hathaway Direct Insurance Company, dba THREE; Issuer, business focus, and industry scope, lines 70–81; quote/advisor route, lines 405–420; DBA footer, lines 432–434. Accessed 2026-09-28.
  2. The Policy. Berkshire Hathaway Direct Insurance Company, dba THREE; Sample declarations, limits and three-day Business Interruption waiting period (lines 58–76); Section I: interruption follows a property loss the insurer pays and ends on resumed normal operations or an applicable limit (lines 82–86); Section III: machinery/equipment/listed vehicles stopping without an accident are excluded (lines 104–112). Accessed 2026-09-29.
  3. FAQs: Understanding THREE. Berkshire Hathaway Direct Insurance Company, dba THREE; Quote save/resume, lines 73–76; claim/update routes, lines 78–89; product-not-company wording, lines 98–100; one-year policy/payment terms, lines 129–130; servicing requests, lines 141–157. Accessed 2026-09-28.
  4. Terms & Conditions. Berkshire Hathaway Direct Insurance Company, dba THREE; BHDIC dba THREE, lines 20–23; recurring automatic bank draft qualification, lines 27–33. Accessed 2026-09-28.
  5. Filing a Claim: Call to get started. Berkshire Hathaway Direct Insurance Company, dba THREE; Online/phone claims and account-manager assignment, lines 24–43; claim updates, lines 59–61. Accessed 2026-09-28.
  6. Become a THREE Partner. Berkshire Hathaway Direct Insurance Company, dba THREE; Partner-agency program and platform permissions, lines 6–18; state availability, lines 30–35. Accessed 2026-09-28.
  7. Berkshire Hathaway Inc. 2025 Annual Report / Form 10-K. Berkshire Hathaway Inc.; 2025 annual report, PDF page 5, printed K-4, lines 303–308: BH Direct and GUARD joint SMB focus; BH Direct platforms/admitted products. Accessed 2026-09-28.
  8. Links to Berkshire Hathaway Subsidiary Companies. Berkshire Hathaway Inc.; Published subsidiary-company list; BHDIC (THREE), BHSI, and biBERK shown separately, lines 11–16. Accessed 2026-09-28.
  9. THREE online quote application. Berkshire Hathaway Direct Insurance Company, dba THREE; THREE online quote entry point inspected; the page is a route to begin an application. No form was submitted or quote generated; this source alone does not establish customer self-binding. Accessed 2026-09-28.
  10. Business Owners Policy | THREE. Berkshire Hathaway Direct Insurance Company, dba THREE; Product page explicitly markets Business Liability categories (including liquor liability if required), Property (including equipment breakdown and inland marine), Business Auto (including cargo liability and hired/non-owned), Business Interruption, Cyber and Workers’ Compensation, within one combined policy description (lines 8–9, 19–21, 23–76); BHDIC dba THREE footer (lines 93–94). Accessed 2026-09-29.
  11. Benefits | THREE. Berkshire Hathaway Direct Insurance Company, dba THREE; Page copy: commercial coverage category descriptions for liability, cyber, property/business interruption, business auto and workers compensation; describes product benefits, not a complete policy form. Accessed 2026-09-29.
  12. THREE logo SVG. Berkshire Hathaway Direct Insurance Company, dba THREE; Direct official SVG asset; viewBox 0 0 720 253; embedded title “Three by Berkshire Hathaway”; downloaded and preserved byte-for-byte as assets/three-logo.svg. Accessed 2026-09-29.

Updated . Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers; it is not a recommendation for a specific policy. Editorial policy. To suggest a correction, contact Spot with the page URL and supporting source.

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