What Is AIG?
AIG is the marketing name for American International Group, Inc.; AIG says its insurance products are written or provided by subsidiaries or affiliates. Its U.S. business pages list commercial casualty, property, cyber, management and professional liability, and specialty programs, but a brand-level page does not identify the insurer for a particular policy. 1,2
What Is Travelers Insurance?
Travelers suits technology companies that want CyberRisk Tech and can work through an independent agent; buyers seeking a direct online technology quote should compare digital providers. Many small accounts can be quoted in agent platforms, while specialty risks need underwriting. 4,5,6
What Is Equipment Breakdown Insurance?
Equipment-breakdown coverage can help repair covered machinery or building equipment after a mechanical or electrical failure. It fits businesses that depend on equipment to operate; check whether lost income, spoilage and utility failures are included. 8,9,10,11
Key Differences in Equipment Breakdown Insurance
Equipment Scope and Risk Resources
Travelers describes EnergyMax 21 as covering boilers, pressure vessels, and sophisticated business and computer systems, and says customers can use more than 600 Risk Control consultants and a dedicated claim team. AIG lists equipment breakdown as a component in selected industry programs, but its directory does not describe covered equipment or a dedicated claim unit. A business with pressure systems or critical computer equipment should ask Travelers how its package responds and ask AIG which program schedule covers those assets. 7 3
Purchase Route and Limit Terms
Travelers sells equipment breakdown through independent agents and does not publish standard limits or deductibles on the reviewed page. AIG’s directory likewise leaves buyer-specific terms to the applicable specialty program. Compare the insurer, covered-equipment schedule, breakdown trigger, interruption terms, and deductible in both proposals; the stated breadth of EnergyMax 21 does not establish that every equipment loss is insured. 7 3
What to Confirm in Equipment Breakdown Insurance Quotes
Review Scores
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
AIG
Review Score
2 rated sources
Customer ratings for AIG are low: Trustpilot shows 1.9 out of 5 from 252 reviews, and NerdWallet gives 2.5 stars and notes more claims complaints than expected. These pages cover many AIG products and countries, so they only loosely describe business insurance.[1][2]
Read AIG reviewsTravelers
Review Score
3 rated sources
Travelers earns 4.5/5 from NerdWallet, but customer feedback is poor: 1.4/5 on Trustpilot and 1.3/5 for homeowners on ConsumerAffairs. Those reviews mostly concern personal insurance.[1][2][4][5][6][7]
Read Travelers reviewsOffering Details
AIG vs Travelers: Equipment Breakdown Insurance: documented features by provider
| Criteria | AIG Equipment Breakdown in Named Programs | Travelers Equipment Breakdown Insurance Coverage (EnergyMax 21) |
|---|---|---|
| Role in This Line | AIG’s directory documents equipment-breakdown coverage only as a component of specified programs in this draft. It does not support a claim that AIG offers the same terms as a broad standalone product. 3Company-reported. Role in this product is limited to the description on the linked AIG source. | Travelers underwrites equipment breakdown coverage primarily through its EnergyMax 21 package, and offers BoilerRE for businesses at any level of familiarity with the coverage. 7Company-reported. Product page EnergyMax 21 and BoilerRE sections. |
| Who It’s For | The page lists equipment breakdown within certain named programs, including community associations, dental businesses, leisure, manufactured housing, motorsports and ski operations. It does not publish a general standalone equipment-breakdown eligibility schedule. 3Company-reported. Audience is the segment AIG names on the linked source; this is not an underwriting decision, quote or guarantee of availability. | Travelers markets equipment breakdown coverage to Main Street businesses, real estate, small-to-mid-sized and heavy/specialized manufacturing, high-tech businesses, municipalities, schools and government entities, saying EnergyMax 21 is designed for both Fortune 500 companies and small businesses. 7Company-reported. Product page "Who is equipment breakdown insurance right for?" and EnergyMax 21 sections. |
| Coverage Features | AIG lists Equipment Breakdown as a coverage component in the named program schedules. It does not publish covered equipment, causes of loss, waiting periods, limits or exclusions for an individual policy on this directory page. 3Company-reported. AIG’s public product description is not the policy. Actual entitlement depends on the applicable issued form, endorsements and declarations. | Travelers describes EnergyMax 21 as covering breakdowns of boilers and pressure vessels as well as sophisticated business and computer systems, calling it a package of coverages for "nearly every equipment loss scenario." 7Company-reported. Product page EnergyMax 21 section; exact terms and exclusions are set by the issued policy. |
| Limits and Retentions | The directory states no buyer-specific equipment-breakdown limit, deductible, waiting period or equipment schedule. Those remain dependent on the applicable program and policy form. 3Not publicly disclosed. This statement reports only what the linked public source discloses and does not substitute for a quote or issued policy. | The reviewed page does not publish limits, deductibles or premiums for equipment breakdown coverage; amounts would appear on a quote or declarations. 7Not found in reviewed sources. Product page as read on 2026-09-23. |
| Risk Services | For Program Administrators, AIG describes underwriting, claims and loss-control teams, program development support and admitted or non-admitted program structures. These are program services and not policy entitlements. 3Company-reported. The linked page describes company-reported support; specific account services and third-party arrangements must be confirmed. | Travelers says equipment breakdown customers can draw on more than 600 Risk Control consultants, a dedicated Claim team, and Internet of Things (IoT) risk resources. 7Company-reported. Product page Risk Control, Claim and Internet of Things sections. |
| How to Apply | Confirm in your quote. | Equipment breakdown coverage is bought through a Travelers independent agent. 7Company-reported. Product page "Find an insurance agent" call to action. |
Full Comparison
More AIG vs Travelers Comparisons
Other Equipment Breakdown Insurance Comparisons
Sources
AIG
- Investor Relations. American International Group, Inc. (AIG); About AIG and legal footer; lines 244–246 and 327–331. Accessed 2026-09-28.
- Business. AIG US; Surplus Lines heading and paragraph, lines 357–359. Accessed 2026-09-28.
- AIG Programs Insurance. AIG; Official AIG program directory, lines 384–397 (community associations), 424–437 (dental), 485–498 (leisure), 510–525 (manufactured housing), 526–543 (motorsports) and 561–577 (ski programs): equipment breakdown appears in named nationwide program schedules. General program terms and form caveat at lines 242–284 and 680–680. Accessed 2026-09-30.
Travelers
- Technology Insurance. Travelers; Technology insurance products we offer: CyberRisk Tech, Global Companion Plus+, general liability, commercial property, workers compensation, commercial auto, umbrella; startup-to-established-leader audience. Accessed 2026-09-16.
- Travelers Producer Compensation Disclosure (United States). Travelers; Independent producers; seven compensation types; Simply Business, Inc. and InsuraMatch, LLC ownership; The Travelers Indemnity Company footer; Northfield Excess & Surplus Lines product list. Accessed 2026-09-16.
- Contact Us. Travelers; Business insurance sold through independent agents; business claims 1.800.238.6225; MyTravelers for business features. Accessed 2026-09-16.
- Equipment Breakdown Insurance Coverage. Travelers; EnergyMax 21; Who is equipment breakdown insurance right for?; BoilerRE; Public entities; National property. Accessed 2026-09-23.
Equipment Breakdown Insurance Guide
- Understanding Commercial Package Policies. Insurance Information Institute; Available CPP additions: Equipment breakdown. Accessed 2026-09-16.
- Commercial Insurance Guide. California Department of Insurance; Boiler and Machinery; Commercial Property: Covered Causes of Loss; Commercial Property: Time Element; Inland Marine; Coverage Forms and/or Specialty Coverages. Accessed 2026-09-16.
- Equipment Breakdown. Travelers; Definition and equipment list. Accessed 2026-09-16.
- HSB TechAdvantage Equipment Breakdown Coverage Form. The Hartford Steam Boiler Inspection and Insurance Company; G.1 Accident, PDF p.17; A.2.a–c p.1; C.2 pp.8–9; C pp.8–9; D pp.9–10; E.10 Valuation, PDF pp.13–14; G.10–11 pp.18–19; A.2.n p.5 (Off Premises Equipment Breakdown); A.2.p pp.5–6; A.2.r p.6; G.18 p.20 (Interruption of Service). Accessed 2026-09-16.
