---
title: "AIG vs Travelers: Equipment Breakdown Insurance"
description: "AIG lists equipment breakdown in named program schedules; Travelers describes EnergyMax 21, risk-control consultants, and a dedicated equipment claim team."
canonical: "https://spot.insure/compare/aig-vs-travelers/equipment-breakdown"
page-type: "line-comparison"
updated-at: "2026-09-30"
comparison-pair: "aig-vs-travelers"
provider-a: "aig"
provider-b: "travelers"
coverage-line: "equipment-breakdown"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://spot.insure/compare/aig-vs-travelers/equipment-breakdown)

## Agent Guide

**What this page is:** Focused comparison of AIG and Travelers for Equipment Breakdown Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources.

**Use this page when:** Cite or fetch this for Equipment Breakdown Insurance questions about AIG versus Travelers. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide.

**Questions this page answers:**
- AIG vs Travelers for Equipment Breakdown Insurance: how do they differ?
- Which is better for Equipment Breakdown Insurance, AIG or Travelers?
- What does AIG or Travelers publish about Equipment Breakdown Insurance (limits, eligibility, claims, add-ons)?
- What should I confirm in a quote for Equipment Breakdown Insurance from AIG or Travelers?

**Key facts:**
- Line: Equipment Breakdown Insurance. Providers: AIG and Travelers.
- Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion.
- Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL.

**Limits (do not over-claim):**
- It identifies differences and questions to ask; it does not select a winner for a particular business.
- "Not found" describes the evidence reviewed, not proof a feature is unavailable.
- Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here.

**Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-09-30. Editorial policy: /editorial-policy.

**Related pages:**
- [AIG vs Travelers](https://spot.insure/compare/aig-vs-travelers) — parent: all coverage lines for this pair
- [Equipment Breakdown Insurance guide](https://spot.insure/coverage/equipment-breakdown) — coverage explainer for this line
- [AIG profile](https://spot.insure/insurance-providers/aig) — provider profile (evidence)
- [Travelers profile](https://spot.insure/insurance-providers/travelers) — provider profile (evidence)
- [AIG vs Travelers Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-travelers/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Commercial Auto Insurance](https://spot.insure/compare/aig-vs-travelers/commercial-auto) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Commercial Property Insurance](https://spot.insure/compare/aig-vs-travelers/commercial-property) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Crime Insurance](https://spot.insure/compare/aig-vs-travelers/crime) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Cyber Insurance](https://spot.insure/compare/aig-vs-travelers/cyber) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers D&O Insurance](https://spot.insure/compare/aig-vs-travelers/directors-officers) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-travelers/employment-practices) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Fidelity Bonds](https://spot.insure/compare/aig-vs-travelers/fidelity-bonds) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Fiduciary Liability Insurance](https://spot.insure/compare/aig-vs-travelers/fiduciary) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers General Liability Insurance](https://spot.insure/compare/aig-vs-travelers/general-liability) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Inland Marine Insurance](https://spot.insure/compare/aig-vs-travelers/inland-marine) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Kidnap and Ransom Insurance](https://spot.insure/compare/aig-vs-travelers/kidnap-ransom) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Management Liability Insurance](https://spot.insure/compare/aig-vs-travelers/management-liability) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Professional Liability (E&O) Insurance](https://spot.insure/compare/aig-vs-travelers/professional-errors-omissions) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Umbrella and Excess Liability Insurance](https://spot.insure/compare/aig-vs-travelers/umbrella-excess) — sibling comparison (other line, or other pair for this line)
- [AIG vs Travelers Workers’ Compensation Insurance](https://spot.insure/compare/aig-vs-travelers/workers-compensation) — sibling comparison (other line, or other pair for this line)
- [AIG vs Alliance Risk Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-alliance-risk/equipment-breakdown) — sibling comparison (other line, or other pair for this line)
- [AIG vs The Baldwin Group Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-baldwin/equipment-breakdown) — sibling comparison (other line, or other pair for this line)
- [AIG vs Chubb Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-chubb/equipment-breakdown) — sibling comparison (other line, or other pair for this line)
- [AIG vs CNA Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-cna/equipment-breakdown) — sibling comparison (other line, or other pair for this line)
- [AIG vs Coverdash Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-coverdash/equipment-breakdown) — sibling comparison (other line, or other pair for this line)
- [AIG vs HUB International Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-hub-international/equipment-breakdown) — sibling comparison (other line, or other pair for this line)

# AIG vs Travelers: How Do They Compare for Equipment Breakdown Insurance?

AIG lists equipment breakdown in named program schedules; Travelers describes EnergyMax 21, risk-control consultants, and a dedicated equipment claim team.

## Research Scope and Use

Use this comparison to evaluate AIG and Travelers for Equipment Breakdown Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote.

## Summary

Travelers describes equipment coverage for boilers, pressure vessels, and business systems with risk-control and claims resources; AIG’s directory lists program components without detailed terms. [3](https://www.aig.com/home/risk-solutions/business/aig-programs "AIG Programs Insurance") [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage")

## What Is AIG?

AIG is the marketing name for American International Group, Inc.; AIG says its insurance products are written or provided by subsidiaries or affiliates. Its U.S. business pages list commercial casualty, property, cyber, management and professional liability, and specialty programs, but a brand-level page does not identify the insurer for a particular policy. [1](https://www.aig.com/investor-relations "Investor Relations") [2](https://www.aig.com/home/risk-solutions/business "Business")

[AIG profile](https://spot.insure/insurance-providers/aig)

## What Is Travelers Insurance?

Travelers suits technology companies that want CyberRisk Tech and can work through an independent agent; buyers seeking a direct online technology quote should compare digital providers. Many small accounts can be quoted in agent platforms, while specialty risks need underwriting. [4](https://www.travelers.com/business-insurance/technology "Technology Insurance") [5](https://www.travelers.com/about-travelers/producer-compensation-disclosure "Travelers Producer Compensation Disclosure (United States)") [6](https://www.travelers.com/contact-us "Contact Us")

[Travelers profile](https://spot.insure/insurance-providers/travelers)

## What Is Equipment Breakdown Insurance?

Equipment-breakdown coverage can help repair covered machinery or building equipment after a mechanical or electrical failure. It fits businesses that depend on equipment to operate; check whether lost income, spoilage and utility failures are included. [8](https://www.iii.org/article/understanding-commercial-package-policies "Understanding Commercial Package Policies") [9](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm "Commercial Insurance Guide") [10](https://www.travelers.com/risk-control/specialties/equipment-breakdown "Equipment Breakdown") [11](https://www.munichre.com/content/dam/munichre/hsb/hsb-iic/documents/hsb-techadvantage-equipment-breakdown-coverage-form.pdf/_jcr_content/renditions/original./hsb-techadvantage-equipment-breakdown-coverage-form.pdf "HSB TechAdvantage Equipment Breakdown Coverage Form")

## Key Differences in Equipment Breakdown Insurance

### Equipment Scope and Risk Resources

Travelers describes EnergyMax 21 as covering boilers, pressure vessels, and sophisticated business and computer systems, and says customers can use more than 600 Risk Control consultants and a dedicated claim team. AIG lists equipment breakdown as a component in selected industry programs, but its directory does not describe covered equipment or a dedicated claim unit. A business with pressure systems or critical computer equipment should ask Travelers how its package responds and ask AIG which program schedule covers those assets. [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage") [3](https://www.aig.com/home/risk-solutions/business/aig-programs "AIG Programs Insurance")

### Purchase Route and Limit Terms

Travelers sells equipment breakdown through independent agents and does not publish standard limits or deductibles on the reviewed page. AIG’s directory likewise leaves buyer-specific terms to the applicable specialty program. Compare the insurer, covered-equipment schedule, breakdown trigger, interruption terms, and deductible in both proposals; the stated breadth of EnergyMax 21 does not establish that every equipment loss is insured. [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage") [3](https://www.aig.com/home/risk-solutions/business/aig-programs "AIG Programs Insurance")

## What to Confirm in Equipment Breakdown Insurance Quotes

- Ask Travelers which EnergyMax or BoilerRE form, deductible, and interruption limit apply to your equipment. [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage")
- Ask AIG to provide the program schedule, claim contact, and any equipment inspections or loss-control service. [3](https://www.aig.com/home/risk-solutions/business/aig-programs "AIG Programs Insurance")

## Offering Details

| Criteria | AIG Equipment Breakdown in Named Programs | Travelers Equipment Breakdown Insurance Coverage (EnergyMax 21) |
| --- | --- | --- |
| Role in This Line | AIG’s directory documents equipment-breakdown coverage only as a component of specified programs in this draft. It does not support a claim that AIG offers the same terms as a broad standalone product. [3](https://www.aig.com/home/risk-solutions/business/aig-programs "AIG Programs Insurance") (Evidence: Company-reported; scope: Role in this product is limited to the description on the linked AIG source..) | Travelers underwrites equipment breakdown coverage primarily through its EnergyMax 21 package, and offers BoilerRE for businesses at any level of familiarity with the coverage. [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage") (Evidence: Company-reported; scope: Product page EnergyMax 21 and BoilerRE sections..) |
| Who It’s For | The page lists equipment breakdown within certain named programs, including community associations, dental businesses, leisure, manufactured housing, motorsports and ski operations. It does not publish a general standalone equipment-breakdown eligibility schedule. [3](https://www.aig.com/home/risk-solutions/business/aig-programs "AIG Programs Insurance") (Evidence: Company-reported; scope: Audience is the segment AIG names on the linked source; this is not an underwriting decision, quote or guarantee of availability..) | Travelers markets equipment breakdown coverage to Main Street businesses, real estate, small-to-mid-sized and heavy/specialized manufacturing, high-tech businesses, municipalities, schools and government entities, saying EnergyMax 21 is designed for both Fortune 500 companies and small businesses. [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage") (Evidence: Company-reported; scope: Product page "Who is equipment breakdown insurance right for?" and EnergyMax 21 sections..) |
| Coverage Features | AIG lists Equipment Breakdown as a coverage component in the named program schedules. It does not publish covered equipment, causes of loss, waiting periods, limits or exclusions for an individual policy on this directory page. [3](https://www.aig.com/home/risk-solutions/business/aig-programs "AIG Programs Insurance") (Evidence: Company-reported; scope: AIG’s public product description is not the policy. Actual entitlement depends on the applicable issued form, endorsements and declarations..) | Travelers describes EnergyMax 21 as covering breakdowns of boilers and pressure vessels as well as sophisticated business and computer systems, calling it a package of coverages for "nearly every equipment loss scenario." [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage") (Evidence: Company-reported; scope: Product page EnergyMax 21 section; exact terms and exclusions are set by the issued policy..) |
| Limits and Retentions | The directory states no buyer-specific equipment-breakdown limit, deductible, waiting period or equipment schedule. Those remain dependent on the applicable program and policy form. [3](https://www.aig.com/home/risk-solutions/business/aig-programs "AIG Programs Insurance") (Evidence: Not publicly disclosed; scope: This statement reports only what the linked public source discloses and does not substitute for a quote or issued policy..) | The reviewed page does not publish limits, deductibles or premiums for equipment breakdown coverage; amounts would appear on a quote or declarations. [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage") (Evidence: Not found in reviewed sources; scope: Product page as read on 2026-09-23..) |
| Risk Services | For Program Administrators, AIG describes underwriting, claims and loss-control teams, program development support and admitted or non-admitted program structures. These are program services and not policy entitlements. [3](https://www.aig.com/home/risk-solutions/business/aig-programs "AIG Programs Insurance") (Evidence: Company-reported; scope: The linked page describes company-reported support; specific account services and third-party arrangements must be confirmed..) | Travelers says equipment breakdown customers can draw on more than 600 Risk Control consultants, a dedicated Claim team, and Internet of Things (IoT) risk resources. [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage") (Evidence: Company-reported; scope: Product page Risk Control, Claim and Internet of Things sections..) |
| How to Apply | Confirm in your quote. | Equipment breakdown coverage is bought through a Travelers independent agent. [7](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage "Equipment Breakdown Insurance Coverage") (Evidence: Company-reported; scope: Product page "Find an insurance agent" call to action..) |

## Full Comparison

- [AIG vs Travelers](https://spot.insure/compare/aig-vs-travelers): all coverage lines, business roles, service and claims.
- [What Is Equipment Breakdown Insurance?](https://spot.insure/coverage/equipment-breakdown): Equipment breakdown can help repair covered machinery after mechanical or electrical failure; check whether downtime, spoilage and utility interruption are also covered.
- [AIG vs Travelers Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-travelers/cargo-transit)
- [AIG vs Travelers Commercial Auto Insurance](https://spot.insure/compare/aig-vs-travelers/commercial-auto)
- [AIG vs Travelers Commercial Property Insurance](https://spot.insure/compare/aig-vs-travelers/commercial-property)
- [AIG vs Travelers Crime Insurance](https://spot.insure/compare/aig-vs-travelers/crime)
- [AIG vs Travelers Cyber Insurance](https://spot.insure/compare/aig-vs-travelers/cyber)
- [AIG vs Travelers D&O Insurance](https://spot.insure/compare/aig-vs-travelers/directors-officers)
- [AIG vs Travelers Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-travelers/employment-practices)
- [AIG vs Travelers Fidelity Bonds](https://spot.insure/compare/aig-vs-travelers/fidelity-bonds)
- [AIG vs Travelers Fiduciary Liability Insurance](https://spot.insure/compare/aig-vs-travelers/fiduciary)
- [AIG vs Travelers General Liability Insurance](https://spot.insure/compare/aig-vs-travelers/general-liability)
- [AIG vs Travelers Inland Marine Insurance](https://spot.insure/compare/aig-vs-travelers/inland-marine)
- [AIG vs Travelers Kidnap and Ransom Insurance](https://spot.insure/compare/aig-vs-travelers/kidnap-ransom)
- [AIG vs Travelers Management Liability Insurance](https://spot.insure/compare/aig-vs-travelers/management-liability)
- [AIG vs Travelers Professional Liability (E&O) Insurance](https://spot.insure/compare/aig-vs-travelers/professional-errors-omissions)
- [AIG vs Travelers Umbrella and Excess Liability Insurance](https://spot.insure/compare/aig-vs-travelers/umbrella-excess)
- [AIG vs Travelers Workers’ Compensation Insurance](https://spot.insure/compare/aig-vs-travelers/workers-compensation)
- [AIG vs Alliance Risk Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-alliance-risk/equipment-breakdown)
- [AIG vs The Baldwin Group Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-baldwin/equipment-breakdown)
- [AIG vs Chubb Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-chubb/equipment-breakdown)
- [AIG vs CNA Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-cna/equipment-breakdown)
- [AIG vs Coverdash Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-coverdash/equipment-breakdown)
- [AIG vs HUB International Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-hub-international/equipment-breakdown)

## Sources

### AIG

1. [Investor Relations](https://www.aig.com/investor-relations). American International Group, Inc. (AIG); About AIG and legal footer; lines 244–246 and 327–331. Accessed 2026-09-28.
2. [Business](https://www.aig.com/home/risk-solutions/business). AIG US; Surplus Lines heading and paragraph, lines 357–359. Accessed 2026-09-28.
3. [AIG Programs Insurance](https://www.aig.com/home/risk-solutions/business/aig-programs). AIG; Official AIG program directory, lines 384–397 (community associations), 424–437 (dental), 485–498 (leisure), 510–525 (manufactured housing), 526–543 (motorsports) and 561–577 (ski programs): equipment breakdown appears in named nationwide program schedules. General program terms and form caveat at lines 242–284 and 680–680.. Accessed 2026-09-30.

### Travelers

4. [Technology Insurance](https://www.travelers.com/business-insurance/technology). Travelers; Technology insurance products we offer: CyberRisk Tech, Global Companion Plus+, general liability, commercial property, workers compensation, commercial auto, umbrella; startup-to-established-leader audience. Accessed 2026-09-16.
5. [Travelers Producer Compensation Disclosure (United States)](https://www.travelers.com/about-travelers/producer-compensation-disclosure). Travelers; Independent producers; seven compensation types; Simply Business, Inc. and InsuraMatch, LLC ownership; The Travelers Indemnity Company footer; Northfield Excess & Surplus Lines product list. Accessed 2026-09-16.
6. [Contact Us](https://www.travelers.com/contact-us). Travelers; Business insurance sold through independent agents; business claims 1.800.238.6225; MyTravelers for business features. Accessed 2026-09-16.
7. [Equipment Breakdown Insurance Coverage](https://www.travelers.com/business-insurance/boiler-machinery/equipment-breakdown-coverage). Travelers; EnergyMax 21; Who is equipment breakdown insurance right for?; BoilerRE; Public entities; National property. Accessed 2026-09-23.

### Equipment Breakdown Insurance Guide

8. [Understanding Commercial Package Policies](https://www.iii.org/article/understanding-commercial-package-policies). Insurance Information Institute; Available CPP additions: Equipment breakdown. Accessed 2026-09-16.
9. [Commercial Insurance Guide](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm). California Department of Insurance; Boiler and Machinery; Commercial Property: Covered Causes of Loss; Commercial Property: Time Element; Inland Marine; Coverage Forms and/or Specialty Coverages. Accessed 2026-09-16.
10. [Equipment Breakdown](https://www.travelers.com/risk-control/specialties/equipment-breakdown). Travelers; Definition and equipment list. Accessed 2026-09-16.
11. [HSB TechAdvantage Equipment Breakdown Coverage Form](https://www.munichre.com/content/dam/munichre/hsb/hsb-iic/documents/hsb-techadvantage-equipment-breakdown-coverage-form.pdf/_jcr_content/renditions/original./hsb-techadvantage-equipment-breakdown-coverage-form.pdf). The Hartford Steam Boiler Inspection and Insurance Company; G.1 Accident, PDF p.17; A.2.a–c p.1; C.2 pp.8–9; C pp.8–9; D pp.9–10; E.10 Valuation, PDF pp.13–14; G.10–11 pp.18–19; A.2.n p.5 (Off Premises Equipment Breakdown); A.2.p pp.5–6; A.2.r p.6; G.18 p.20 (Interruption of Service). Accessed 2026-09-16.

Updated 2026-09-30. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source.

## AIG Reviews

Review Score: 4.4 / 10 from 2 rated sources, equally weighted.

Customer ratings for AIG are low: Trustpilot shows 1.9 out of 5 from 252 reviews, and NerdWallet gives 2.5 stars and notes more claims complaints than expected. These pages cover many AIG products and countries, so they only loosely describe business insurance.

- NerdWallet: NerdWallet editorial rating 2.5 (stars). NerdWallet’s editorial business-insurance comparison; the AIG entry concerns commercial liability and property insurance, not a quantified policyholder-review sample. The page’s complaint statement and 2.5-star editorial rating are source-specific and must not be recast as a consumer average. Checked 2026-09-29. [Business Insurance: Get Quotes and Coverage Today](https://www.nerdwallet.com/business/insurance/best)
- Trustpilot: Trustpilot TrustScore 1.9 (out of 5); 252 reviews. Consumer reviews on aig.com’s Trustpilot profile span products and countries, including personal, travel, device/service and other experiences; they do not isolate U.S. commercial-P&C policyholders or a single issuing insurer. Checked 2026-09-29. [AIG Reviews](https://www.trustpilot.com/review/aig.com)
- ConsumerAffairs: ConsumerAffairs average 1.0 (out of 5); 274 reviews. ConsumerAffairs page titled AIG Life Insurance Reviews, updated 2026-08-14. The page mixes life and high-net-worth home references and reviewers may describe other AIG relationships; it is not a commercial-P&C-only population. Checked 2026-09-29. [AIG Life Insurance Reviews](https://www.consumeraffairs.com/insurance/aig_life.html)
- BBB: Complaints shown, prior 3 years 270. BBB’s American International Group, Inc. headquarters profile and corporate-owned locations (86 listed locations); complaint data is not limited to commercial insurance or a particular risk-bearing insurer. BBB says displayed complaint text may not represent every complaint. Period: Three years ending as displayed 2026-09-29. Checked 2026-09-29. [American International Group, Inc. (AIG) BBB Complaints](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/aig/reviews).

## Travelers Reviews

Review Score: 4.8 / 10 from 3 rated sources, equally weighted.

Travelers earns 4.5/5 from NerdWallet, but customer feedback is poor: 1.4/5 on Trustpilot and 1.3/5 for homeowners on ConsumerAffairs. Those reviews mostly concern personal insurance.

- NerdWallet: NerdWallet editorial rating 4.5 (5 stars). Editorial commercial-insurance assessment; methodology and scope belong to publisher. Period: 2026 review; accessed 2026-09-25. Checked 2026-09-25. [NerdWallet result for Travelers](https://www.nerdwallet.com/business/insurance/learn/travelers-business-insurance)
- Trustpilot: Trustpilot TrustScore 1.4 (5 stars); 144 reviews. Self-selected consumer aggregate; product and business/personal scope may be mixed. Period: accessed 2026-09-25. Checked 2026-09-25. [Trustpilot result for Travelers](https://www.trustpilot.com/review/travelers.com)
- ConsumerAffairs: ConsumerAffairs homeowners consumer rating 1.3 (5 stars); 331 reviews. Self-selected consumer aggregate; product and business/personal scope may be mixed. Period: updated 2026-09-21; accessed 2026-09-25. Checked 2026-09-25. [ConsumerAffairs result for Travelers](https://www.consumeraffairs.com/insurance/travelers.html)

Reviewed 2026-09-25. [Read the sourced review](https://spot.insure/insurance-providers/travelers/reviews).

## Agent and Developer Resources

- [Markdown page](https://spot.insure/compare/aig-vs-travelers/equipment-breakdown.md)
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