AIG Reviews 2026
Customer ratings for AIG are low: Trustpilot shows 1.9 out of 5 from 252 reviews, and NerdWallet gives 2.5 stars and notes more claims complaints than expected. These pages cover many AIG products and countries, so they only loosely describe business insurance.
What customers and reviewers say about AIG, what the ratings can and can't tell you, and what to ask before buying.
AIG Ratings by Review Source in 2026
Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and what it covers.
| Source | Score | What to Know |
|---|---|---|
| NerdWallet | 5.0/ 10 | NerdWallet states that AIG sells policies through independent insurance agents and received more complaints about liability and property claims than expected for a company of its size. The page displays 2.5 stars as NerdWallet’s editorial rating. This negative comparison is retained; its underlying complaint population and observation period are not stated in the extracted passage.1 Source detailsNerdWallet’s editorial business-insurance comparison; the AIG entry concerns commercial liability and property insurance, not a quantified policyholder-review sample. The page’s complaint statement and 2.5-star editorial rating are source-specific and must not be recast as a consumer average. |
| Trustpilot | 3.8/ 10 | Trustpilot displays a 1.9/5 TrustScore from 252 reviews. Its displayed review distribution is predominantly one-star and includes both negative and positive accounts. The profile says reviews are individual consumer opinions and notes AIG has not recently invited reviews; do not use this as a commercial-insurance claims statistic.2 Source detailsConsumer reviews on aig.com’s Trustpilot profile span products and countries, including personal, travel, device/service and other experiences; they do not isolate U.S. commercial-P&C policyholders or a single issuing insurer. |
| ConsumerAffairs | 2.0/ 10 The ConsumerAffairs page is titled AIG Life Insurance Reviews and mixes life and high-net-worth home reviews. It is not about commercial insurance, so its 1.0 average should not feed the commercial review score. | ConsumerAffairs displays 1.0/5 from 274 reviews. This source-specific consumer average is included with its exact ConsumerAffairs page category and is not comparable to Trustpilot or NerdWallet’s editorial rating. Do not attribute the average to any one AIG insurer, commercial product, state, or claim outcome.3 Source detailsConsumerAffairs page titled AIG Life Insurance Reviews, updated 2026-08-14. The page mixes life and high-net-worth home references and reviewers may describe other AIG relationships; it is not a commercial-P&C-only population. |
| J.D. Power | -/ 10 | AIG is named in the study’s targeted brand list, which establishes a relevant study population but not a score. No AIG result or numerical satisfaction metric is adopted here. Keep any eventual study metric separate from consumer reviews and from our own scoring.4 Source detailsThe current small-commercial insurance study covers small-business customers (50 or fewer employees) and includes AIG among profiled/targeted brands. The source page lists 2026 release dates and methodology but this review did not inspect a respondent-level AIG score or brand result. |
| BBB | 270 | BBB displayed 270 total complaints in the prior three years and 83 closed in the prior 12 months. Its complaint status counts include answered, resolved, unanswered, and unresolved matters. Preserve this adverse consumer evidence but do not treat the raw counts as a commercial claims rate, complaint ratio, adjudicated finding, or evidence about any one issuing insurer.6 Source detailsBBB’s American International Group, Inc. headquarters profile and corporate-owned locations (86 listed locations); complaint data is not limited to commercial insurance or a particular risk-bearing insurer. BBB says displayed complaint text may not represent every complaint. |
Other sources checked (1)
- NAIC
The public search method and subsidiary-name caveat were inspected, but an entity-specific AIG company report was not retrieved. Complaint index, complaint counts, and company financial/license results are unknown, not zero and not absent.5
NAIC Consumer Insurance Search is an entity- and state-specific complaint/regulatory tool, not a review-aggregation platform. The public page warns that insurers may use subsidiary names.
NerdWallet Gives AIG 2.5 Stars
NerdWallet's business insurance page says AIG sells through independent agents. It also says AIG drew more complaints than expected for a company its size, about liability and property claims. The 2.5 stars is NerdWallet's own editorial rating, not an average of customers.1
The page doesn't say how many complaints there were or over what period. Treat it as a warning to ask about claims, not a measured claims rate.1
Trustpilot Shows 1.9 from 252 Reviews
Most of the reviews on AIG's Trustpilot page are one star, though some are positive. The page covers AIG's whole brand, including personal, travel and other products in several countries.2
Trustpilot also says AIG hasn't recently invited reviews. That means the reviews may come mostly from people with a complaint.2
BBB Lists 270 Complaints in Three Years
The Better Business Bureau profile for American International Group shows 270 complaints over the past three years. It covers all of AIG's U.S. offices, not just business insurance, and BBB says the complaints it shows may not be all of them.6
A complaint count isn't a complaint rate, so you can't tell how AIG compares with others of its size.6
What We Did Not Find About AIG
J.D. Power's small-business study names AIG among the brands it looks at, but shows no AIG score. The state regulators' NAIC tool gave us no AIG complaint report either. That isn't the same as zero complaints.4,5
We also read a ConsumerAffairs page with a 1.0 from 274 reviews, but it is titled AIG Life Insurance and mixes life and home policies. We show it but don't count it.3
What Counts Toward the AIG Review Score?
Limitations of AIG Review Data
- Trustpilot and BBB cover AIG as a whole, not just U.S. small-business insurance.
- NerdWallet's 2.5 stars is an editorial rating with no review count behind it.
- We found no AIG score from J.D. Power and no complaint report from the NAIC.
- Different AIG insurance companies issue different policies, and no source splits the results by company.
What Should You Ask AIG Before You Buy?
- Which AIG insurance company would issue my policy, and how has it handled claims like mine?
- Who handles claims: AIG staff, a third party, or my agent?
- How do you handle a dispute or a slow claim, and who do I contact?
- Can you show me your complaint record with my state's insurance department?
Disclosure About Our AIG Review Research
Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. Review-platform and editorial-source material is attributed to the named source and is not presented as independent actuarial or claims-performance evidence.
