---
title: "AIG Reviews"
description: "NerdWallet reports more commercial liability and property claims complaints than expected for AIG’s size. Broader customer ratings mix products and countries, so they do not show how AIG serves U.S. business-insurance customers."
canonical: "https://spot.insure/insurance-providers/aig/reviews"
page-type: "provider-reviews"
updated-at: "2026-09-29"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://spot.insure/insurance-providers/aig/reviews)

Canonical URL: https://spot.insure/insurance-providers/aig/reviews

# AIG Reviews

NerdWallet reports more commercial liability and property claims complaints than expected for AIG’s size. Broader customer ratings mix products and countries, so they do not show how AIG serves U.S. business-insurance customers. [1](https://www.nerdwallet.com/business/insurance/best) [2](https://www.trustpilot.com/review/aig.com) [3](https://www.consumeraffairs.com/insurance/aig_life.html) [6](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints) [5](https://content.naic.org/cis_refined_results.htm)

NerdWallet reports more commercial liability and property claims complaints than expected for AIG’s size.

Reviewed 2026-09-29; updated 2026-09-29.

## Review Score

Review Score: not enough ratings.

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately.

## Review Sources

### NerdWallet

Status: Found. Checked 2026-09-29.

Scope: NerdWallet’s editorial business-insurance comparison; the AIG entry concerns commercial liability and property insurance, not a quantified policyholder-review sample. The page’s complaint statement and 2.5-star editorial rating are source-specific and must not be recast as a consumer average.

NerdWallet states that AIG sells policies through independent insurance agents and received more complaints about liability and property claims than expected for a company of its size. The page displays 2.5 stars as NerdWallet’s editorial rating. This negative comparison is retained; its underlying complaint population and observation period are not stated in the extracted passage. [1](https://www.nerdwallet.com/business/insurance/best)

NerdWallet editorial rating: 2.5 (stars)

### Trustpilot

Status: Found. Checked 2026-09-29.

Scope: Consumer reviews on aig.com’s Trustpilot profile span products and countries, including personal, travel, device/service and other experiences; they do not isolate U.S. commercial-P&C policyholders or a single issuing insurer.

Trustpilot displays a 1.9/5 TrustScore from 252 reviews. Its displayed review distribution is predominantly one-star and includes both negative and positive accounts. The profile says reviews are individual consumer opinions and notes AIG has not recently invited reviews; do not use this as a commercial-insurance claims statistic. [2](https://www.trustpilot.com/review/aig.com)

Trustpilot TrustScore: 1.9 (out of 5); 252 reviews

### ConsumerAffairs

Status: Found. Checked 2026-09-29.

Scope: ConsumerAffairs page titled AIG Life Insurance Reviews, updated 2026-08-14. The page mixes life and high-net-worth home references and reviewers may describe other AIG relationships; it is not a commercial-P&C-only population.

ConsumerAffairs displays 1.0/5 from 274 reviews. This source-specific consumer average is included with its exact ConsumerAffairs page category and is not comparable to Trustpilot or NerdWallet’s editorial rating. Do not attribute the average to any one AIG insurer, commercial product, state, or claim outcome. [3](https://www.consumeraffairs.com/insurance/aig_life.html)

ConsumerAffairs average: 1.0 (out of 5); 274 reviews

### J.D. Power

Status: Found. Checked 2026-09-29.

Scope: The current small-commercial insurance study covers small-business customers (50 or fewer employees) and includes AIG among profiled/targeted brands. The source page lists 2026 release dates and methodology but this review did not inspect a respondent-level AIG score or brand result.

AIG is named in the study’s targeted brand list, which establishes a relevant study population but not a score. No AIG result or numerical satisfaction metric is adopted here. Keep any eventual study metric separate from consumer reviews and Spot’s assessment. [4](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/)

### BBB

Status: Found. Checked 2026-09-29.

Scope: BBB’s American International Group, Inc. headquarters profile and corporate-owned locations (86 listed locations); complaint data is not limited to commercial insurance or a particular risk-bearing insurer. BBB says displayed complaint text may not represent every complaint.

BBB displayed 270 total complaints in the prior three years and 83 closed in the prior 12 months. Its complaint status counts include answered, resolved, unanswered, and unresolved matters. Preserve this adverse consumer evidence but do not treat the raw counts as a commercial claims rate, complaint ratio, adjudicated finding, or evidence about any one issuing insurer. [6](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints)

Complaints shown, prior 3 years: 270; Three years ending as displayed 2026-09-29

### NAIC

Status: Inaccessible. Checked 2026-09-29.

Scope: NAIC Consumer Insurance Search is an entity- and state-specific complaint/regulatory tool, not a review-aggregation platform. The public page warns that insurers may use subsidiary names.

The public search method and subsidiary-name caveat were inspected, but an entity-specific AIG company report was not retrieved. Complaint index, complaint counts, and company financial/license results are unknown, not zero and not absent. [5](https://content.naic.org/cis_refined_results.htm)

## Commercial Insurance Evidence

NerdWallet’s business-insurance comparison states that AIG sells policies through independent agents and reports more complaints than expected for a company of its size about commercial liability and property claims. It displays 2.5 stars as its own editorial rating; it gives no consumer-average count or underlying complaint period in the inspected passage. [1](https://www.nerdwallet.com/business/insurance/best)

## Why the Public Averages Do Not Combine

Trustpilot’s aig.com profile shows 1.9/5 across 252 reviews and says the reviews are individual consumer opinions. The profile includes products, countries and service contexts beyond U.S. commercial property-and-casualty insurance; it is not a proxy for a specific issuing company or commercial line. [2](https://www.trustpilot.com/review/aig.com)

ConsumerAffairs displays 1.0/5 from 274 reviews on a page titled AIG Life Insurance Reviews, updated August 14, 2026. The page mixes life and high-net-worth home descriptions, so its average is not a commercial-insurance customer measure. [3](https://www.consumeraffairs.com/insurance/aig_life.html)

BBB displays 270 complaints over three years and 83 closed in the prior 12 months for its American International Group, Inc. headquarters profile and 86 listed corporate locations. The page cautions that displayed complaint text may not represent all complaints. These raw counts are not commercial policy claim rates or adjudicated findings. [6](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints)

## Regulatory and Study Sources

J.D. Power’s 2026 U.S. Small Commercial Insurance Study lists AIG among the profiled brands, but the reviewed page provides no AIG-specific score. NAIC’s public Consumer Insurance Search describes entity-specific reports and warns that insurers may use subsidiary names; an issuer-specific AIG report was not retrieved, so the complaint index remains unknown. [4](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/) [5](https://content.naic.org/cis_refined_results.htm)

## Spot Score

No published assessment is available.

Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://spot.insure/insurance-providers/aig/reliability) or [see the methodology](https://spot.insure/spot-rating).

## Limitations

- No source reviewed isolates a representative population of U.S. commercial-P&C policyholders across AIG’s separate issuing insurers.
- Trustpilot, ConsumerAffairs and BBB source populations are mixed by product, geography or corporate location; their ratings/counts are not equivalent measures.
- NerdWallet’s editorial rating and complaint statement are not consumer averages; the reviewed passage does not disclose the underlying complaint count or period.
- No AIG-specific J.D. Power commercial-insurance score was retrieved.
- The NAIC entity-specific report is incomplete; unknown is not zero or no complaints.

## Questions to Ask

- For the quote at hand, which insurer and state-specific complaint or financial report applies?
- If the review sources are refreshed, can the page identify the policy type, issuing insurer, geography, sampling period and underlying population?

## Disclosure

Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. Review-platform and editorial-source material is attributed to the named source and is not presented as independent actuarial or claims-performance evidence.

## Sources

1. [Business Insurance: Get Quotes and Coverage Today](https://www.nerdwallet.com/business/insurance/best) — NerdWallet; AIG entry in editorial comparison: policies sold through independent agents; author says it received more liability/property complaints than expected for company size; displayed editorial rating 2.5 stars; date shown on live page not clear in extracted view; accessed 2026-09-29.
2. [AIG Reviews](https://www.trustpilot.com/review/aig.com) — Trustpilot; AIG.com profile summary and recent reviews; 1.9/5 from 252 reviews as displayed on 2026-09-29; page says reviews are consumer opinions and company has not recently invited reviews; accessed 2026-09-29.
3. [AIG Life Insurance Reviews](https://www.consumeraffairs.com/insurance/aig_life.html) — ConsumerAffairs; Profile heading and ratings: 1.0/5 from 274 reviews; updated Aug. 14, 2026; page description combines life insurance and high-net-worth home insurance material, not a commercial-P&C-only sample; accessed 2026-09-29.
4. [U.S. Small Commercial Insurance Study](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/) — J.D. Power; Study description; 2026 profile-target list includes AIG; brand-target list is not itself a rating or result; current August 2026 release and study method described; accessed 2026-09-29.
5. [Consumer Insurance Search Results](https://content.naic.org/cis_refined_results.htm) — National Association of Insurance Commissioners; Public landing/results page explains subsidiary-name caveat and possible complaint, state, index, financial and licensing reports; direct entity-specific query was not completed in this research session; accessed 2026-09-29.
6. [American International Group, Inc. (AIG) BBB Complaints](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints) — Better Business Bureau; AIG headquarters profile: 86 listed locations; 270 total complaints in prior 3 years and 83 closed in previous 12 months as displayed on 2026-09-29; page warns complaint text may not represent all complaints and includes corporate-owned locations; accessed 2026-09-29.

## Methodology

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

[View AIG provider profile](https://spot.insure/insurance-providers/aig)

## Agent and Developer Resources

- [Markdown page](https://spot.insure/insurance-providers/aig/reviews.md)
- [Developer resources](https://spot.insure/developers)
- [Public MCP server](https://spot.insure/mcp)
- [MCP server manifest](https://spot.insure/server.json)
- [OpenAPI description](https://spot.insure/openapi.json)
- [Public page index](https://spot.insure/llms.txt)