Pie Insurance Reviews 2026

Pie’s service record raises clear concerns: elevated regulator complaints reported by NerdWallet, 1.7/5 on Trustpilot and an F from BBB. Investigate billing, cancellation and complaint handling before buying.[1][4][6]

Compare Pie Insurance’s review scores, service concerns and Spot Score before choosing business insurance.

Review Sources

Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.

Source	Score	What to Know
Trustpilot	3.4/ 10 Original: 1.7 / 5 666 reviews	Checked the matched pieinsurance.com profile on 2026-09-25: displayed score 1.7/5 from 666 reviews. Its current AI-generated summary references 33 recent reviews and identifies billing, cancellation and service complaints; that summary is not an independently verified claims-outcome study.[4] Source details Brand-level Trustpilot consumer reviews; policy product is generally identified as workers’ compensation, but reviewer policy/entity scope varies. Trustpilot Checked 2026-09-25
BBB	0.0/ 10 BBB grade: F (approx.)	BBB shows an F grade and says 15 complaints were filed, 13 unanswered; the profile says the business is not BBB accredited. Grade reflects BBB assessment and complaint record; it is not a consumer-star aggregate. BBB states that 15 complaints were filed and 13 went unanswered; these are complaint counts, not customer review counts.[6] Source details BBB profile for commercial insurance services; BBB grade and complaint-response record, not policy performance measure. BBB BBB profile reports 15 complaints filed, 13 unanswered; complaint data, not reviews Checked 2026-09-25
NerdWallet	Found	NerdWallet characterizes workers’ compensation as Pie’s focus and says regulator complaints were far above expected relative to market share in 2022–2024. It notes flexible payroll-linked payment, a preliminary estimate requiring a phone follow-up, and limited online claim-status tools. Rating uses editorial factors and is not a customer star aggregate. Review page is a 2026 editorial review; the search excerpt did not expose an exact rating value, so none is recorded.[1] Source details NerdWallet editorial small-business workers’ compensation review; complaint data described for 2022–2024. NerdWallet Checked 2026-09-25

Source

Score

What to Know

Trustpilot

3.4/ 10

Original: 1.7 / 5

666 reviews

Checked the matched pieinsurance.com profile on 2026-09-25: displayed score 1.7/5 from 666 reviews. Its current AI-generated summary references 33 recent reviews and identifies billing, cancellation and service complaints; that summary is not an independently verified claims-outcome study.[4]

Source details

Brand-level Trustpilot consumer reviews; policy product is generally identified as workers’ compensation, but reviewer policy/entity scope varies.

Trustpilot

Checked 2026-09-25

BBB

0.0/ 10

BBB grade: F (approx.)

BBB shows an F grade and says 15 complaints were filed, 13 unanswered; the profile says the business is not BBB accredited. Grade reflects BBB assessment and complaint record; it is not a consumer-star aggregate. BBB states that 15 complaints were filed and 13 went unanswered; these are complaint counts, not customer review counts.[6]

Source details

BBB profile for commercial insurance services; BBB grade and complaint-response record, not policy performance measure.

BBB

BBB profile reports 15 complaints filed, 13 unanswered; complaint data, not reviews

Checked 2026-09-25

NerdWallet

Found

NerdWallet characterizes workers’ compensation as Pie’s focus and says regulator complaints were far above expected relative to market share in 2022–2024. It notes flexible payroll-linked payment, a preliminary estimate requiring a phone follow-up, and limited online claim-status tools. Rating uses editorial factors and is not a customer star aggregate. Review page is a 2026 editorial review; the search excerpt did not expose an exact rating value, so none is recorded.[1]

Source details

NerdWallet editorial small-business workers’ compensation review; complaint data described for 2022–2024.

NerdWallet

Checked 2026-09-25

Other sources checked (6)

J.D. Power
The returned results did not identify a review, rating, or provider-specific record for the provider. Not-found means these searches did not locate a result, not that no reviews or records exist.[2]
Targeted J.D. Power search for Pie Insurance; commercial insurance relevance not established because no provider-specific result was found.
NAIC
The returned results did not identify a review, rating, or provider-specific record for the provider. Not-found means these searches did not locate a result, not that no reviews or records exist.[3]
Targeted NAIC search for Pie Insurance; commercial insurance relevance not established because no provider-specific result was found.
ConsumerAffairs
The returned results did not identify a review, rating, or provider-specific record for the provider. Not-found means these searches did not locate a result, not that no reviews or records exist.[5]
Targeted ConsumerAffairs search for Pie Insurance; commercial insurance relevance not established because no provider-specific result was found.
Google
Attempted query: site:google.com/maps "Pie Insurance" reviews insurance. Returned results did not establish a provider-specific Google Maps profile or attributable reviews. Not-found is not proof that no profile/reviews exist.[7]
Office/profile-specific review search. No firmwide consensus or office aggregate established.
Birdeye
Attempted query: site:birdeye.com "Pie Insurance" insurance reviews. Returned results did not establish a provider-specific Birdeye profile or attributable reviews. Not-found is not proof that no profile/reviews exist.[8]
Office/profile-specific review search. No firmwide consensus or office aggregate established.
Provider website
The provider website supplies company and offering context. Company-authored material is not included as a customer rating.[9]
Company-authored identity and offering context; not independent customer feedback.

What the Evidence Means for Your Business

NerdWallet’s 2026 business review centers on workers’ compensation, noting pay-as-you-go options and above-expected regulator complaints from 2022–2024. Its review also describes a preliminary estimate followed by a phone conversation to finalize a quote and points to premium-audit and service complaints. BBB displays an F grade and says 13 of 15 filed complaints went unanswered. Those sources raise concrete questions about service and complaint response, while the BBB grade is not a customer-star average and neither source settles claim handling for a particular policy.[1][4][6][9]

Limitations

Canonical provider record reconciled through content MCP; role and issuer vary as described in evaluation.canonicalIdentity. Reviews are brand/profile level unless the source itself establishes a specific entity/product.
Not-found means the attempted search did not locate a source; it does not show that reviews or regulatory records do not exist.
Consumer reviews and BBB grade/complaint records cannot establish commercial-policy claims quality. Confirm policy form, issuing entity, line, jurisdiction, and policy period directly.
The canonical business role and possible policy issuer differ: Pie Insurance Services, Inc. is producer/administrator; The Pie Insurance Company and Pie Casualty Insurance Company are distinct P&C entities. Current disclosures identify workers compensation separately from lines underwritten by unaffiliated carriers; exact issuer is product-specific.

Questions to Ask

Which exact legal entity would issue the policy, and which entity handles policy service and claims?
Can you provide current US commercial policyholder references for this line, and explain the review evidence by entity and policy line?
How are claims reported, acknowledged, escalated, and tracked, and what service standards apply?

Disclosure

Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.

Sources

Pie Insurance Review 2026 - NerdWallet — NerdWallet; NerdWallet editorial small-business workers’ compensation review; complaint data described for 2022–2024.; accessed 2026-09-25.
J.D. Power search: site:jdpower.com "Pie Insurance" insurance reviews ratings complaints — J.D. Power; Targeted J.D. Power search for Pie Insurance; commercial insurance relevance not established because no provider-specific result was found.; accessed 2026-09-25.
NAIC search: site:content.naic.org "Pie Insurance" insurance reviews ratings complaints — NAIC; Targeted NAIC search for Pie Insurance; commercial insurance relevance not established because no provider-specific result was found.; accessed 2026-09-25.
Pie Insurance Reviews - Trustpilot — Trustpilot; Brand-level Trustpilot consumer reviews; policy product is generally identified as workers’ compensation, but reviewer policy/entity scope varies.; accessed 2026-09-25.
ConsumerAffairs search: site:consumeraffairs.com "Pie Insurance" insurance reviews ratings complaints — ConsumerAffairs; Targeted ConsumerAffairs search for Pie Insurance; commercial insurance relevance not established because no provider-specific result was found.; accessed 2026-09-25.
Pie Insurance Services | BBB Business Profile — BBB; BBB profile for commercial insurance services; BBB grade and complaint-response record, not policy performance measure.; accessed 2026-09-25.
Google Maps query: site:google.com/maps "Pie Insurance" reviews insurance — Google Maps; Office/profile-specific review search. No firmwide consensus or office aggregate established.; accessed 2026-09-25.
Birdeye query: site:birdeye.com "Pie Insurance" insurance reviews — Birdeye; Office/profile-specific review search. No firmwide consensus or office aggregate established.; accessed 2026-09-25.
Pie Insurance — Pie Insurance; Homepage: small-business audience; direct workers’ compensation quote; online account; footer entity, insurer and availability qualifications; accessed 2026-09-15.

Review Score

1.7/ 10

2 rated sources

How this is calculated

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately.

Trustpilot: 3.4 / 10
BBB: 0.0 / 10

Spot Scores

Broker Spot Score: 5.3/ 10
Carrier & MGA Spot Score: 6.3/ 10

A full-stack provider both places business and carries risk, so it is scored twice against different criteria.

Read reliability assessment

Spot’s editorial score is separate from customer reviews and third-party ratings. See the methodology.

Methodology

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

Reviewed: 2026-09-25

Materially updated: 2026-09-25

Review year: 2026

View Pie Insurance provider profile

Official website: Pie Insurance

Review Sources

What the Evidence Means for Your Business

Limitations

Questions to Ask

Disclosure

Sources

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