Heffernan Insurance Brokers Reviews 2026
Review Sources
Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.
| Source | Score | What to Know |
|---|---|---|
 Google via Birdeye | 5.2/ 10 Original: 2.6 / 5 5 reviews | Birdeye displays 2.6/5 from 5 Google reviews. Narratives are mixed and include both business/bonding and personal-lines accounts; this small local sample does not establish firmwide sentiment.[7] Source detailsPortland office listing at 5100 S Macadam Avenue, matching the official Heffernan locations directory; Birdeye identifies the original review platform as Google. Google reviews (aggregated by Birdeye) Checked |
 BBB | Found | BBB shows an A+ grade and not-accredited status on the West Palm Beach profile. The exact-name result is preserved as an ambiguous candidate only; no BBB metric is attributed to Heffernan Insurance Brokers.[6] Source detailsA BBB profile exists for the same display name in West Palm Beach, Florida, but the official office directory lists a different Florida address in St. Augustine and no West Palm Beach office; business identity is unconfirmed. BBB Checked |
| Provider official office directory | Found | Heffernan lists Portland at 5100 S Macadam Avenue and its Florida office at 400 N Ponce De Leon Blvd, St. Augustine. It does not list the West Palm Beach address shown on the BBB candidate profile.[8] Source detailsOfficial provider source used to check the identity and location of local-review profiles. Provider official office directory Checked |
Other sources checked (6)
NerdWalletThe search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.[1]
Targeted search for Heffernan Insurance Brokers on NerdWallet using query: “site:nerdwallet.com/business/insurance/learn/ "Heffernan Insurance Brokers"”.
J.D. PowerThe search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.[2]
Targeted search for Heffernan Insurance Brokers on J.D. Power using query: “site:jdpower.com/business/ "Heffernan Insurance Brokers" commercial insurance”.
NAICThe search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.[3]
Targeted search for Heffernan Insurance Brokers on NAIC using query: “site:content.naic.org "Heffernan Insurance Brokers" insurance complaint index”.
TrustpilotThe search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.[4]
Targeted search for Heffernan Insurance Brokers on Trustpilot using query: “site:trustpilot.com/review/ "heffins.com"”.
ConsumerAffairsThe search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.[5]
Targeted search for Heffernan Insurance Brokers on ConsumerAffairs using query: “site:consumeraffairs.com/insurance/ "Heffernan Insurance Brokers"”.
- Provider website
The provider website supplies company and offering context. Company-authored material is not included as a customer rating.[9]
Company-authored identity and offering context; not independent customer feedback.
What the Evidence Means for Your Business
The Portland listing shows 2.6/5 from five Google reviews and includes varied business and personal-line accounts, so it is an office-level signal only. The BBB West Palm Beach profile may share the name, but Heffernan’s official directory lists St. Augustine as its Florida office and does not verify West Palm Beach; do not attach that BBB grade to the brand.[6][7][9]
Limitations
- Six specified platforms searched; not-found means no result was established by the recorded search, not that no rating or reviews exist.
- Consumer aggregates may be self-selected, unverified, office-specific, brand-wide, international, or mixed personal/commercial lines; they cannot establish commercial policy claims quality.
- NAIC complaint indices attach to a named insurer, coverage line, and reporting period; an insurance broker does not have an NAIC insurer complaint index. No line/year index was asserted without an identified insurer-level record.
- J.D. Power satisfaction rankings apply to insurer studies and eligible study participants, not automatically to brokers or agencies.
Questions to Ask
- Which specific producing legal entity and office served the reviewer, and was the account US commercial coverage?
- For Hiscox consumer reviews, can the US commercial-policy subset be separated from international and personal lines?
- For Heffernan, should a local office sample be retained, or should it be excluded from a firmwide page?
- For any insurer complaint measure, what exact issuing insurer, NAIC company code, line, and year apply to the buyer’s quote?
Disclosure
Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.
Sources
- NerdWallet targeted search for Heffernan Insurance Brokers — NerdWallet; site:nerdwallet.com/business/insurance/learn/ "Heffernan Insurance Brokers"; accessed 2026-09-25.
- J.D. Power targeted search for Heffernan Insurance Brokers — J.D. Power; site:jdpower.com/business/ "Heffernan Insurance Brokers" commercial insurance; accessed 2026-09-25.
- NAIC targeted search for Heffernan Insurance Brokers — NAIC; site:content.naic.org "Heffernan Insurance Brokers" insurance complaint index; accessed 2026-09-25.
- Trustpilot targeted search for Heffernan Insurance Brokers — Trustpilot; site:trustpilot.com/review/ "heffins.com"; accessed 2026-09-25.
- ConsumerAffairs targeted search for Heffernan Insurance Brokers — ConsumerAffairs; site:consumeraffairs.com/insurance/ "Heffernan Insurance Brokers"; accessed 2026-09-25.
- Heffernan Insurance Brokers, Inc. | BBB Business Profile — BBB; site:bbb.org "Heffernan Insurance Brokers, Inc."; accessed 2026-09-25.
- Heffernan Insurance Brokers - Portland reviews — Google reviews (aggregated by Birdeye); site:reviews.birdeye.com/heffernan-insurance-brokers Heffernan Portland reviews; accessed 2026-09-25.
- Locations - Heffernan Insurance Brokers — Provider official office directory; site:heffins.com "Florida" "St. Augustine" "Portland" locations; accessed 2026-09-25.
- Heffernan Insurance Brokers — Heffernan Insurance Brokers; What we offer; Independent since 1988; Built for what’s next; footer copyright and License #0564249; Quick Insure; Get a quote; Propeller bond-portal disclaimer; accessed 2026-09-16.
