biBerk Reviews 2026
Customers rate biBerk well: Trustpilot shows 4.5 out of 5 from 2,620 reviews, and NerdWallet gives it 4.0. The complaints are about slow service after you buy, billing and audits, and slow refunds.[4][1]
What customers and reviewers say about biBerk, from Trustpilot and NerdWallet to BBB, and what to ask before you buy.
Review Sources
Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.
| Source | Score | What to Know |
|---|---|---|
| NerdWallet | 8.0/ 10 Original: 4 / 5 | NerdWallet rates biBerk 4.0 out of 5. It likes the fast online buying and the Berkshire Hathaway backing. It marks it down for limited availability outside professional liability and for regulatory complaints above what its market share would predict.[1] Source detailsNerdWallet's own editorial review of biBerk as a US small-business insurer. Not a customer average. NerdWallet updated Feb 13, 2026 Checked |
| Trustpilot | 9.0/ 10 Original: 4.5 / 5 2,620 reviews | Trustpilot shows 4.5 out of 5 from 2,620 reviews, with 714 in the last 12 months. Buyers praise the quote and purchase. Complaints center on long waits after purchase, billing and audit charges, and slow cancellation refunds. biBerk replies to most negative reviews.[4] Source detailsTrustpilot's biBerk profile. All lines and states; not tied to a specific policy. Trustpilot profile accessed 2026-09-29; 714 in last 12 months Checked |
| BBB | 10.0/ 10 BBB grade: A+ (approx.) | BBB gives biBerk an A+ grade and lists it as accredited since 2017. It shows 843 customer reviews (average not readable) and 341 complaints closed in the last three years. The grade is not a star rating, and the complaint count is not a rate.[6][7][8] Source detailsBBB Omaha, NE profile for biBerk, a Berkshire Hathaway Company. Grade, reviews and complaints are separate measures. BBB profile accessed 2026-09-29 Checked |
Other sources checked (3)
- J.D. Power
We didn't find a biBerk score. That does not mean biBerk was not ranked.[2]
J.D. Power 2026 US Small Commercial Insurance Study (2,900 customers). Only the top three insurers were readable in the coverage we opened.
- NAIC
NAIC complaint data hasn't been confirmed. A third-party site reports a high complaint index for Berkshire Hathaway Direct Insurance Company (13.25 versus a market baseline of 1.0, commercial liability, 2023-2025), and NerdWallet also says complaints run above market-share expectations. We did not verify that figure at NAIC and did not score it.[3][1]
Excluded from Review Score: Not verified at NAIC and covers one of four issuing insurers.
NAIC complaint index is per insurer, line and period. biBerk policies come from four Berkshire Hathaway insurers, so no single biBerk number exists.
- ConsumerAffairs
No rating or count was found, so the rating and count are unknown, not zero.[5]
ConsumerAffairs biBerk page.
Trustpilot shows 4.5 from 2,620 reviews
biBerk has 2,620 Trustpilot reviews, and 714 came in the last 12 months. Buyers like how easy the quote and purchase are.[4]
The complaints are about long waits after purchase, billing and audit charges, and slow refunds when cancelling. biBerk replies to most negative reviews.[4]
NerdWallet rates biBerk 4.0
NerdWallet's rating is its own editorial view, not a customer average. It likes the fast online buying and the Berkshire Hathaway backing.[1]
It marks biBerk down because policies are hard to get outside professional liability, and because complaints to regulators run above what its market share would suggest.[1]
BBB gives biBerk an A+
The Better Business Bureau gives biBerk an A+ and lists it as accredited since 2017. It shows 843 customer reviews, though the average isn't shown, and 341 complaints closed in the last three years.[6][7][8]
The letter grade isn't a customer star rating, and a complaint count isn't a complaint rate.[6]
What we didn't find
We found no ConsumerAffairs rating for biBerk, and no J.D. Power score. A third-party site reports a high complaint index for one Berkshire Hathaway insurer that issues biBerk policies, but we haven't confirmed it with the NAIC, so we don't count it.[5][3][2]
What's in the Review Score
biBerk's Review Score is 9.0 out of 10. It averages Trustpilot's 4.5 (9.0), NerdWallet's 4.0 (8.0) and the BBB A+ grade (10.0). The BBB complaint count isn't part of it.[4][1][6]
Limitations
- Trustpilot covers every state and product biBerk sells, not one policy.
- NerdWallet's 4.0 is an editorial rating, not customers' votes.
- We found no ConsumerAffairs rating, J.D. Power score or confirmed NAIC complaint data.
- Four Berkshire Hathaway insurers issue biBerk policies, so no single complaint figure exists for biBerk.
Questions to Ask
- Which insurance company would issue my policy?
- How are audits and final premium charges handled?
- How long does a cancellation refund take?
- How do I reach someone if I have a claim or a question after buying?
Disclosure
Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.
Sources
- biBerk Insurance Review 2026 — NerdWallet; Editorial star rating of 4.0 out of 5, updated Feb 13, 2026; cons include limited availability and regulatory complaints above what its market share predicts.; accessed 2026-09-29.
- Rates, Digital Support Boost Small Business Insurance Customer Satisfaction — Carrier Management; Reports the 2026 J.D. Power small commercial study: 2,900 customers, top three Erie 760, Chubb 746, Allstate 732. biBerk or Berkshire is not in the text that was read.; accessed 2026-09-29.
- biBERK review: small business insurance — BizInsuranceCompare; Third-party page quoting an NAIC complaint index of 13.25 for Berkshire Hathaway Direct Insurance Company (2023-2025, 29 complaints, commercial liability). The figure is not verified at NAIC.; accessed 2026-09-29.
- biBerk Business Insurance Reviews — Trustpilot; TrustScore 4.5, 2,620 reviews, 714 in last 12 months; 85% five-star, 13% one-star; themes: sales praised, service, billing and cancellation complaints.; accessed 2026-09-29.
- biBerk reviews — ConsumerAffairs; Page not confirmed.; accessed 2026-09-29.
- biBerk, a Berkshire Hathaway Company - BBB profile — BBB; A+ business grade; BBB Accredited since June 6, 2017; 341 complaints closed in 3 years; 843 customer reviews; Omaha, NE.; accessed 2026-09-29.
- biBerk BBB customer reviews — BBB; Confirms 843 customer reviews; the average star rating was not readable from the page.; accessed 2026-09-29.
- biBerk BBB complaints — BBB; 341 complaints closed over 3 years; no breakdown by type or 12-month count was readable.; accessed 2026-09-29.
