--- title: "biBerk Reviews 2026" description: "Customers rate biBerk well: Trustpilot shows 4.5 out of 5 from 2,620 reviews, and NerdWallet gives it 4.0. The complaints are about slow service after you buy, billing and audits, and slow refunds." canonical: "https://spot.insure/insurance-providers/biberk/reviews" page-type: "provider-reviews" updated-at: "2026-09-29" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication. [Human-readable page](https://spot.insure/insurance-providers/biberk/reviews) Canonical URL: https://spot.insure/insurance-providers/biberk/reviews # biBerk Reviews 2026 Customers rate biBerk well: Trustpilot shows 4.5 out of 5 from 2,620 reviews, and NerdWallet gives it 4.0. The complaints are about slow service after you buy, billing and audits, and slow refunds. [4](https://www.trustpilot.com/review/biberk.com) [1](https://www.nerdwallet.com/business/insurance/learn/biberk-insurance) What customers and reviewers say about biBerk, from Trustpilot and NerdWallet to BBB, and what to ask before you buy. Reviewed 2026-09-29; updated 2026-09-29. ## Review Score Review Score: 9.0 / 10 from 3 rated sources, equally weighted. Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately. ## Review Sources ### NerdWallet Score: 8.0 / 10 (original: 4 / 5). Status: Found. Checked 2026-09-29. Scope: NerdWallet's own editorial review of biBerk as a US small-business insurer. Not a customer average. NerdWallet rates biBerk 4.0 out of 5. It likes the fast online buying and the Berkshire Hathaway backing. It marks it down for limited availability outside professional liability and for regulatory complaints above what its market share would predict. [1](https://www.nerdwallet.com/business/insurance/learn/biberk-insurance) NerdWallet editorial rating: 4.0 (out of 5); updated Feb 13, 2026 ### Trustpilot Score: 9.0 / 10 (original: 4.5 / 5). Status: Found. Checked 2026-09-29. Scope: Trustpilot's biBerk profile. All lines and states; not tied to a specific policy. Trustpilot shows 4.5 out of 5 from 2,620 reviews, with 714 in the last 12 months. Buyers praise the quote and purchase. Complaints center on long waits after purchase, billing and audit charges, and slow cancellation refunds. biBerk replies to most negative reviews. [4](https://www.trustpilot.com/review/biberk.com) TrustScore: 4.5 (out of 5); 2620 reviews; profile accessed 2026-09-29; 714 in last 12 months ### BBB Score: 10.0 / 10 (BBB grade A+; approximate academic conversion). Status: Found. Checked 2026-09-29. Scope: BBB Omaha, NE profile for biBerk, a Berkshire Hathaway Company. Grade, reviews and complaints are separate measures. BBB gives biBerk an A+ grade and lists it as accredited since 2017. It shows 843 customer reviews (average not readable) and 341 complaints closed in the last three years. The grade is not a star rating, and the complaint count is not a rate. [6](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690) [7](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690/customer-reviews) [8](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690/complaints) BBB business grade: A+ (BBB letter grade); profile accessed 2026-09-29 ### J.D. Power Status: Not found in reviewed sources. Checked 2026-09-29. Scope: J.D. Power 2026 US Small Commercial Insurance Study (2,900 customers). Only the top three insurers were readable in the coverage we opened. We didn't find a biBerk score. That does not mean biBerk was not ranked. [2](https://www.carriermanagement.com/news/2026/08/20/291242.htm) ### NAIC Status: Inaccessible. Checked 2026-09-29. Scope: NAIC complaint index is per insurer, line and period. biBerk policies come from four Berkshire Hathaway insurers, so no single biBerk number exists. Excluded from Review Score: Not verified at NAIC and covers one of four issuing insurers. NAIC complaint data hasn't been confirmed. A third-party site reports a high complaint index for Berkshire Hathaway Direct Insurance Company (13.25 versus a market baseline of 1.0, commercial liability, 2023-2025), and NerdWallet also says complaints run above market-share expectations. We did not verify that figure at NAIC and did not score it. [3](https://www.bizinsurancecompare.com/carriers/biberk) [1](https://www.nerdwallet.com/business/insurance/learn/biberk-insurance) ### ConsumerAffairs Status: Inaccessible. Checked 2026-09-29. Scope: ConsumerAffairs biBerk page. No rating or count was found, so the rating and count are unknown, not zero. [5](https://www.consumeraffairs.com/insurance/biberk.html) ## Trustpilot shows 4.5 from 2,620 reviews biBerk has 2,620 Trustpilot reviews, and 714 came in the last 12 months. Buyers like how easy the quote and purchase are. [4](https://www.trustpilot.com/review/biberk.com) The complaints are about long waits after purchase, billing and audit charges, and slow refunds when cancelling. biBerk replies to most negative reviews. [4](https://www.trustpilot.com/review/biberk.com) ## NerdWallet rates biBerk 4.0 NerdWallet's rating is its own editorial view, not a customer average. It likes the fast online buying and the Berkshire Hathaway backing. [1](https://www.nerdwallet.com/business/insurance/learn/biberk-insurance) It marks biBerk down because policies are hard to get outside professional liability, and because complaints to regulators run above what its market share would suggest. [1](https://www.nerdwallet.com/business/insurance/learn/biberk-insurance) ## BBB gives biBerk an A+ The Better Business Bureau gives biBerk an A+ and lists it as accredited since 2017. It shows 843 customer reviews, though the average isn't shown, and 341 complaints closed in the last three years. [6](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690) [7](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690/customer-reviews) [8](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690/complaints) The letter grade isn't a customer star rating, and a complaint count isn't a complaint rate. [6](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690) ## What we didn't find We found no ConsumerAffairs rating for biBerk, and no J.D. Power score. A third-party site reports a high complaint index for one Berkshire Hathaway insurer that issues biBerk policies, but we haven't confirmed it with the NAIC, so we don't count it. [5](https://www.consumeraffairs.com/insurance/biberk.html) [3](https://www.bizinsurancecompare.com/carriers/biberk) [2](https://www.carriermanagement.com/news/2026/08/20/291242.htm) ## What's in the Review Score biBerk's Review Score is 9.0 out of 10. It averages Trustpilot's 4.5 (9.0), NerdWallet's 4.0 (8.0) and the BBB A+ grade (10.0). The BBB complaint count isn't part of it. [4](https://www.trustpilot.com/review/biberk.com) [1](https://www.nerdwallet.com/business/insurance/learn/biberk-insurance) [6](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690) ## Spot Score - Carrier & MGA Spot Score: - / 10 (unavailable). Assessed 2026-09-29; review due 2026-10-29. Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://spot.insure/insurance-providers/biberk/reliability) or [see the methodology](https://spot.insure/spot-rating). ## Limitations - Trustpilot covers every state and product biBerk sells, not one policy. - NerdWallet's 4.0 is an editorial rating, not customers' votes. - We found no ConsumerAffairs rating, J.D. Power score or confirmed NAIC complaint data. - Four Berkshire Hathaway insurers issue biBerk policies, so no single complaint figure exists for biBerk. ## Questions to Ask - Which insurance company would issue my policy? - How are audits and final premium charges handled? - How long does a cancellation refund take? - How do I reach someone if I have a claim or a question after buying? ## Disclosure Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy. ## Sources 1. [biBerk Insurance Review 2026](https://www.nerdwallet.com/business/insurance/learn/biberk-insurance) — NerdWallet; Editorial star rating of 4.0 out of 5, updated Feb 13, 2026; cons include limited availability and regulatory complaints above what its market share predicts.; accessed 2026-09-29. 2. [Rates, Digital Support Boost Small Business Insurance Customer Satisfaction](https://www.carriermanagement.com/news/2026/08/20/291242.htm) — Carrier Management; Reports the 2026 J.D. Power small commercial study: 2,900 customers, top three Erie 760, Chubb 746, Allstate 732. biBerk or Berkshire is not in the text that was read.; accessed 2026-09-29. 3. [biBERK review: small business insurance](https://www.bizinsurancecompare.com/carriers/biberk) — BizInsuranceCompare; Third-party page quoting an NAIC complaint index of 13.25 for Berkshire Hathaway Direct Insurance Company (2023-2025, 29 complaints, commercial liability). The figure is not verified at NAIC.; accessed 2026-09-29. 4. [biBerk Business Insurance Reviews](https://www.trustpilot.com/review/biberk.com) — Trustpilot; TrustScore 4.5, 2,620 reviews, 714 in last 12 months; 85% five-star, 13% one-star; themes: sales praised, service, billing and cancellation complaints.; accessed 2026-09-29. 5. [biBerk reviews](https://www.consumeraffairs.com/insurance/biberk.html) — ConsumerAffairs; Page not confirmed.; accessed 2026-09-29. 6. [biBerk, a Berkshire Hathaway Company - BBB profile](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690) — BBB; A+ business grade; BBB Accredited since June 6, 2017; 341 complaints closed in 3 years; 843 customer reviews; Omaha, NE.; accessed 2026-09-29. 7. [biBerk BBB customer reviews](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690/customer-reviews) — BBB; Confirms 843 customer reviews; the average star rating was not readable from the page.; accessed 2026-09-29. 8. [biBerk BBB complaints](https://www.bbb.org/us/ne/omaha/profile/insurance-agency/biberk-a-berkshire-hathaway-company-0714-300108690/complaints) — BBB; 341 complaints closed over 3 years; no breakdown by type or 12-month count was readable.; accessed 2026-09-29. ## Methodology The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source. A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating. [View biBerk provider profile](https://spot.insure/insurance-providers/biberk) ## Agent and Developer Resources - [Markdown page](https://spot.insure/insurance-providers/biberk/reviews.md) - [Developer resources](https://spot.insure/developers) - [Public MCP server](https://spot.insure/mcp) - [MCP server manifest](https://spot.insure/server.json) - [OpenAPI description](https://spot.insure/openapi.json) - [Public page index](https://spot.insure/llms.txt)