What Is The Hartford?
The Hartford suits SaaS and software small businesses seeking a BOP and an online quote; buyers needing commercial auto through self-service or built-in California EPL coverage should use another route. Eligible small-business quotes can start online in minutes. 1,2,3
Zurich U.S. Business Insurance: Products, Access, and Claims
Zurich U.S. serves Middle Market businesses and large or national accounts with commercial property-casualty and specialty insurance. Buyers can explore product lines and work through an agent or broker; the insurer named on a quote or policy identifies which Zurich company underwrites that coverage. 6,7
What Is General Liability Insurance?
General liability can protect your business when a customer or visitor claims you caused injury or damaged their property. It suits businesses serving customers or working on their premises; your own building, tools and stock need property coverage. 11,12,13
Key Differences in General Liability Insurance
Standalone or package
The Hartford says a small business can buy general liability by itself or bundle it into a Business Owner’s Policy. Zurich describes casualty solutions as bundled or unbundled, with general liability among its U.S. commercial products. Compare the schedules: the Hartford’s BOP combines GL with other small-business coverages, while Zurich’s package depends on the proposed casualty placement. 4 8
Reporting a claim
The Hartford publishes a 24/7 general-liability claim phone line and an online claim form. Zurich describes a Claims team across casualty services. Compare the reporting instructions supplied with a Zurich proposal against The Hartford’s published phone and online channels. 5 8
Coverage details
The Hartford lists bodily injury, property damage, personal and advertising injury, products/completed operations, and medical payments among its general-liability features; product recall is an endorsement. Zurich’s overview describes premises and operations injury or damage claims. If product recall or post-completion work matters, ask for the exact endorsement and completed-operations wording in each proposal. 4 9
What to Confirm in General Liability Insurance Quotes
The Hartford and Zurich U.S. Review Scores for 2026
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
The Hartford Review Score
Review Score
5 rated sources
The Hartford’s service record is mixed: NerdWallet rates it 4.5/5 but reports below-average small-business satisfaction. Low Trustpilot ratings add a service concern, although they mix policy types.[1][2][4][5][6][7]
Read The Hartford reviewsZurich U.S. Review Score
Review Score
No reviews found
The available Zurich review evidence is mixed and comes from distinct populations: a car-rental-business editorial rating, broad global and U.S. review-platform snapshots, and a BBB business-profile grade. These are not a representative measure of every Zurich commercial policy or claim.[1][4][5][6][7]
Read Zurich U.S. reviewsThe Hartford vs Zurich U.S. General Liability Insurance Compared
The Hartford vs Zurich U.S.: General Liability Insurance: documented features by provider
| Criteria | The Hartford General Liability Insurance | Zurich General Liability Insurance |
|---|---|---|
| Role in This Line | The Hartford's general liability insurance (GLI), also called commercial general liability (CGL), helps protect small businesses from third-party claims of bodily injury or property damage. It can be bought as a stand-alone policy or bundled into a Business Owner's Policy. 4Company-reported. General liability product page as read 2026-09-23. | Zurich's domestic casualty page lists General Liability in its U.S. commercial casualty portfolio and describes both bundled and unbundled casualty solutions. 8Company-reported. Zurich U.S. company marketing. This does not identify the risk-bearing legal entity for a specific policy or establish that every coverage is available in every state. |
| Issuing Insurer | Confirm in your quote. | The reviewed commercial casualty and program pages do not name the issuing insurer for a particular General Liability quote. 8,10Not publicly disclosed. Zurich U.S. markets through multiple insurance companies; confirm the entity shown on the quote and issued declarations. |
| Who It’s For | The Hartford markets GL coverage to businesses that meet clients face-to-face, work on or with client property, use third-party locations, or advertise, and names specific professions it targets, including architects, engineers, photographers, hair salons, gym owners, interior designers, technology companies, landscapers and real estate agents. 4Company-reported. General liability product page as read 2026-09-23. | Zurich lists General Liability in a commercial-trade-contractors captive program, a segment-specific example rather than a general eligibility statement for all Zurich liability placements. 10Company-reported. One company-described commercial contractors program. Its submission and underwriting requirements do not establish eligibility under other Zurich products or for a particular applicant. |
| Coverage Features | The Hartford lists key coverages under its GL policy: bodily injury, property damage, personal and advertising injury (like libel or false advertising claims), legal fees/judgments/settlements, copyright infringement in advertising, products-completed operations (claims after a job is finished), and medical payments for minor injuries regardless of fault. Product liability coverage is included as part of the GL policy, while product recall is available only as an endorsement. 4Company-reported. General liability product page as read 2026-09-23. Coverage descriptions are general; the issued policy controls. | Zurich's commercial insurance overview describes general liability as addressing bodily injury, property damage, and personal-injury claims related to business premises or operations. 9Company-reported. High-level company description only; it is not an insuring agreement, and the issued policy defines covered claims, exclusions, conditions, and limits. |
| Limits and Retentions | The Hartford reports average GL premiums of about $810 a year ($67 a month) for its customers, and says cost varies by business type, revenue, employee count, location, coverage limits/deductibles and claims history; the page does not publish standard limit or deductible amounts. 4Company-reported. Company-reported average as of 2026-09-23; not a specific quote. | The reviewed overview pages do not establish a buyer-specific General Liability limit, retention, or deductible. 8,9Not publicly disclosed. No amount is inferred from general product descriptions. The quote and issued policy determine the applicable limits and deductibles. |
| Risk Services | Confirm in your quote. | For its casualty solutions, Zurich describes support from Risk Engineers and its Claims team, with access to medical-management and legal services. 8Company-reported. Broad company-described casualty services; a quote or policy may define which services and claims contacts apply to the insured. |
| How to Apply | Confirm in your quote. | Zurich directs commercial buyers to talk with an agent or broker about its coverage. 9,7Company-reported. Company route for U.S. commercial insurance. The cited pages do not establish an online direct purchase flow or guarantee that a quoted line will be bound. |
| Claims Support | The Hartford provides a 24/7 general liability claims phone line (800-327-3636) and an online claim form, with a policy-type selector that also covers cyber, employee benefits, property and workers' compensation claims. 5Company-reported. GL claims page as read 2026-09-23. Describes intake channels, not claim outcomes. | Confirm in your quote. |
Related Pages for The Hartford vs Zurich U.S. General Liability
General Liability Insurance Pages for The Hartford and Zurich U.S.
Other Coverage Lines Compared for The Hartford vs Zurich U.S.
Other General Liability Insurance Provider Comparisons
Sources for The Hartford vs Zurich U.S. General Liability Insurance
Sources About The Hartford
- Legal Notice. The Hartford; The Hartford Insurance Group, Inc. holding-company description; no representation that all products are available in all locations; P&C writing-company table as of December 31, 2025 including Hartford Fire (NAIC 19682) and Hartford Underwriters (NAIC 30104); life writing companies including Hartford Life and Accident (NAIC 70815). Accessed 2026-09-16.
- SaaS Insurance for Your Business. The Hartford; Audience list (software startups, SaaS, IT consulting); Get a Business Owner’s Policy; What Is Business Owner’s Policy Insurance?; general liability introduction and Get a Quote; Get Commercial Property Insurance; Commercial Property Insurance for Your Business; Benefits of The Hartford’s WC Insurance for Employers and Employees; cyber insurance and data breach descriptions; Get a quote for cyber insurance; EPLI introduction and Private Choice Premier; add-ons (workers’ compensation, data breach, commercial auto); technology professional liability mention; small-business availability banner; industry-average premium footnote; footnote 2 state restrictions; footer product-availability disclosure. Accessed 2026-09-16.
- Find a Local Insurance Agent. The Hartford; Small-business and midsize agent locators; FAQ that buyers can purchase without an agent by calling or quoting online; statement that agents may charge fees. Accessed 2026-09-16.
- General Liability Insurance. The Hartford; What Is General Liability Insurance?; How Much Does General Liability Insurance Cost?; Key Coverages; Examples of General Liability Coverage; Bundle It All With a BOP; Who Needs General Liability Insurance? Accessed 2026-09-23.
- General Liability Claims | File A Claim. The Hartford; 24/7 phone 800-327-3636; online general-liability claim form. Accessed 2026-09-23.
Sources About Zurich U.S.
- About Us | Zurich U.S. | Commercial Insurance. Zurich U.S.; About Zurich U.S.; customer and industry description; FAQ on U.S. product focus. Accessed 2026-09-28.
- Agents and Brokers | Zurich U.S. Zurich U.S.; Agent/broker route and locator. Accessed 2026-09-28.
- Commercial Casualty Insurance | Zurich Insurance. Zurich U.S.; Domestic Casualty Solutions lists General Liability among its products; the page describes bundled/unbundled casualty solutions, Risk Engineers, Claims, medical management and legal services. Company marketing; no buyer-specific terms. Accessed 2026-09-30.
- Business insurance for public & private companies | Zurich. Zurich U.S.; Commercial Insurance Solutions and General Liability overview; instructs buyers to talk to a broker or use Zurich’s broker route. General education and product navigation, not a policy form. Accessed 2026-09-30.
- Commercial Contractors’ Captive | Zurich Insurance. Zurich U.S.; Commercial trade-contractor program: General Liability is a coverage offered; page describes applicant characteristics and underwriting requirements. This is one captive program, not general eligibility for every Zurich liability policy. Accessed 2026-09-30.
Sources for the General Liability Insurance Guide
- Commercial general liability insurance. Insurance Information Institute; Coverage A; Coverage B; Coverage C; Purchasing commercial general liability insurance. Accessed 2026-09-16.
- Commercial Insurance Guide. California Department of Insurance; Commercial General Liability; Commercial Automobile; What Should I Expect from a Broker-Agent?; How Are Commercial Policies Rated? Accessed 2026-09-16.
- Commercial General Liability Coverage Form. ISO; specimen hosted by Hiscox; I.A pp.1–5; I.B pp.6–7; I.C pp.7–8; Supplementary Payments p.8; II pp.9–10; III p.10; IV pp.10–12. Accessed 2026-09-16.
