The Hartford Reviews 2026

The Hartford’s service record is mixed: NerdWallet rates it 4.5/5 but reports below-average small-business satisfaction. Low Trustpilot ratings add a service concern, although they mix policy types.[1][2][4][5][6][7]

Compare The Hartford’s review scores, service concerns and Spot Score before choosing business insurance.

Review Sources

Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.

Source	Score	What to Know
NerdWallet	9.0/ 10 Original: 4.5 / 5	NerdWallet business review: 4.5/5; fewer-than-expected GL/property complaints (2022-24); below-average 2025 small-business J.D. Power result. Editorial assessment.[1] Source details Editorial commercial-insurance assessment; methodology and scope belong to publisher. NerdWallet 2026 review; accessed 2026-09-25 Checked 2026-09-25
J.D. Power	7.9/ 10 Original: 794 / 1000	Primary J.D. Power 2022 U.S. Independent Agent Satisfaction Study lists The Hartford at 794 on its 1,000-point overall customer-satisfaction index for commercial-lines insurers; segment average 756. This measures agents’ satisfaction with insurer partners, not business policyholders; field/population differs from the 2025 Small Commercial Insurance Study.[2] Source details Study population/segment as stated; not a universal policy quality score. J.D. Power 2022 study; accessed 2026-09-25 Checked 2026-09-25
Trustpilot	2.4/ 10 Original: 1.2 / 5 493 reviews	Direct Trustpilot page shows 493 reviews, a numeric TrustScore 1.2/5. The star graphic is rounded; the numeric score is used. Trustpilot says the company has not invited customers. Reviews mix commercial, personal and benefits contexts.[4] Source details Self-selected consumer aggregate; product and business/personal scope may be mixed. Trustpilot accessed 2026-09-25 Checked 2026-09-25
ConsumerAffairs	3.2/ 10 Original: 1.6 / 5 147 reviews	Homeowners profile: 1.6/5, 147 reviews; updated Sep 12 2026. Personal-lines scope.[5] Source details Self-selected consumer aggregate; product and business/personal scope may be mixed. ConsumerAffairs updated 2026-09-12; accessed 2026-09-25 Checked 2026-09-25
Google via Birdeye	2.0/ 10 Original: 1 / 5 10 reviews	Schaumburg, Illinois office listing displays 1.0/5 from 10 Google-origin reviews and 0 native Birdeye reviews. Visible posts mix business insurance billing/contact and general-liability/workers-compensation complaints with personal auto and leave-benefit feedback. This is a local, small sample and not firmwide.[7] Source details One Schaumburg, Illinois insurance office listing; not firmwide. Birdeye shows Google as review origin (10) and Birdeye-native reviews (0), so counts are syndicated Google reviews, not independent Birdeye reviews. Visible reviews mix business, personal, and employee-benefit claims. Google reviews via Birdeye accessed 2026-09-25 Checked 2026-09-25
BBB	Found	BBB profile located for The Hartford Financial Services Group, Inc. (holding group); separate reviews/complaints pages. Grade and stars not captured, not commercial-specific.[6] Source details BBB business-profile grade is distinct from customer-review stars; branch/parent scope matters. BBB Checked 2026-09-25

Other sources checked (2)

NAIC
The NAIC CIS page opened to a generic refined-search shell; exact-name/code web searches did not return a company-specific NAIC complaint-index report. This is a search outcome, not evidence of zero complaints or no NAIC data. NerdWallet’s complaint summary is recorded only in the NerdWallet source.[3]
Named insurer entity, line, state and year if applicable; for broker entities status is not-applicable.
Provider website
The provider website supplies company and offering context. Company-authored material is not included as a customer rating.[8]
Company-authored identity and offering context; not independent customer feedback.

What the Evidence Means for Your Business

Keep editorial stars, survey scores, complaint indices and consumer aggregates separate. Hartford Fire (NAIC 19682) and other writers are not interchangeable; Confirm the actual insurer on your policy documents.[3][2][8]

Limitations

Not-found means the search did not locate evidence, not that reviews or complaints do not exist.
Do not merge editorial scores, study ranks, BBB grades, review stars or NAIC indices; their methods and scopes differ.
Consumer reviews may be self-selected and do not prove policy coverage or claim outcome.

Questions to Ask

Which Hartford writing entity issues the proposed product in this state?
Can the agent provide current complaint indices for that named entity, line and jurisdiction?

Disclosure

Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.

Sources

NerdWallet result for The Hartford — NerdWallet; Editorial commercial-insurance assessment; methodology and scope belong to publisher.; accessed 2026-09-25.
J.D. Power 2022 U.S. Independent Agent Satisfaction Study — commercial lines ranking — J.D. Power; Study population/segment as stated; not a universal policy quality score.; accessed 2026-09-25.
NAIC Consumer Insurance Search — Hartford Fire Insurance Company query — NAIC; Named insurer entity, line, state and year if applicable; for broker entities status is not-applicable.; accessed 2026-09-25.
Trustpilot result for The Hartford — Trustpilot; Self-selected consumer aggregate; product and business/personal scope may be mixed.; accessed 2026-09-25.
ConsumerAffairs result for The Hartford — ConsumerAffairs; Self-selected consumer aggregate; product and business/personal scope may be mixed.; accessed 2026-09-25.
BBB result for The Hartford — BBB; BBB business-profile grade is distinct from customer-review stars; branch/parent scope matters.; accessed 2026-09-25.
The Hartford office, Schaumburg, IL — Birdeye listing of Google reviews — Google reviews via Birdeye; One Schaumburg, Illinois insurance office listing; not firmwide. Birdeye shows Google as review origin (10) and Birdeye-native reviews (0), so counts are syndicated Google reviews, not independent Birdeye reviews. Visible reviews mix business, personal, and employee-benefit claims.; accessed 2026-09-25.
SaaS Insurance for Your Business — The Hartford; Audience list (software startups, SaaS, IT consulting); Get a Business Owner’s Policy; What Is Business Owner’s Policy Insurance?; general liability introduction and Get a Quote; Get Commercial Property Insurance; Commercial Property Insurance for Your Business; Benefits of The Hartford’s WC Insurance for Employers and Employees; cyber insurance and data breach descriptions; Get a quote for cyber insurance; EPLI introduction and Private Choice Premier; add-ons (workers’ compensation, data breach, commercial auto); technology professional liability mention; small-business availability banner; industry-average premium footnote; footnote 2 state restrictions; footer product-availability disclosure; accessed 2026-09-16.

Review Score

4.9/ 10

5 rated sources

How this is calculated

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately.

NerdWallet: 9.0 / 10
J.D. Power: 7.9 / 10
Trustpilot: 2.4 / 10
ConsumerAffairs: 3.2 / 10
Google reviews via Birdeye: 2.0 / 10

Spot Score

Carrier & MGA Spot Score: 7.3/ 10

Read reliability assessment

Spot’s editorial score is separate from customer reviews and third-party ratings. See the methodology.

Methodology

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

Reviewed: 2026-09-25

Materially updated: 2026-09-25

Review year: 2026

View The Hartford provider profile

Official website: The Hartford