CFC vs Newfront Telehealth Insurance

CFC sells eHealth as one packaged policy for companies at the intersection of healthcare and technology, rather than as separate telemedicine, mHealth, AI, or remote-monitoring policies. ⁵Company-reported. eHealth product page, which lists telemedicine, mHealth, AI, and remote patient monitoring as sub-sectors under a single packaged product.

Newfront brokers insurance programs for digital-health and telemedicine businesses through a dedicated Digital Health & Telemedicine team; it does not underwrite the coverage. ¹¹Company-reported. Digital health page intro and Our approach section.

The reviewed eHealth product page does not name the insurer or Lloyd's syndicate carrying the risk. CFC's regulatory page lists CFC-affiliated underwriting entities, including its own Lloyd's Syndicate 1988, but does not tie one specifically to eHealth. ^5,4Not publicly disclosed. Checked the eHealth page and CFC's regulatory information page; neither names an eHealth-specific carrier.

The reviewed digital-health page does not name an issuing insurer; it describes working with 'cyber risk professionals' internally rather than naming carriers. ¹¹Not publicly disclosed. Page as read on 2026-09-23.

CFC's FAQ describes eligible businesses broadly as any company that provides or uses digital healthcare technology day to day, including wellbeing clinics and labs, not only medical practices. ⁵Company-reported. eHealth FAQ; a general description rather than a formal underwriting rule, and actual eligibility depends on underwriting.

Newfront says its Digital Health & Telemedicine team designs programs for companies at any stage, from start-up to market leader, without stating a minimum revenue or size threshold. ¹¹Company-reported. Strategies for the journey section.

CFC lists the package as covering bodily injury arising from healthcare services, technology activities, cyber events, and system outages; technology errors and omissions; products failing to perform; cyber and privacy; general liability, employers' liability, and legal expenses; and IP rights and infringement, with worldwide jurisdiction. ⁵Company-reported. 'What does CFC's eHealth policy cover?' section of the product page; exact terms are set by the policy as issued.

CFC lists automatic coverage for physicians and medical practitioners as a key feature of the eHealth package. ⁵Company-reported. Key features section of the eHealth product page.

CFC says it added affirmative AI-related coverage language to its eHealth policy in 2026 as part of a rollout across seven products, explicitly addressing exposures like AI model hallucination, AI-generated content, and model drift rather than leaving them to implied or silent coverage. ⁶Company-reported. CFC news release on the affirmative AI coverage programme; describes intent and scope of the update, not specific policy wording.

Newfront lists financial injury, professional liability, product liability, and cyber liability as risk categories its digital-health programs address, along with compliance support tied to data-breach and patient-privacy regulations. ¹¹Company-reported. Page intro and Compliance + customer protection section.

Not described in the reviewed sources.

The reviewed page does not publish limit ranges or retentions for digital-health programs; coverage is described as custom-designed per client rather than with a fixed schedule. ¹¹Not publicly disclosed. Page as read on 2026-09-23.

Not described in the reviewed sources.

Newfront says its team addresses novel exposures such as wearables and device-based data capture, and works with its cyber risk group on phishing and ransomware exposure, regulatory issues, and coverage benchmarking. ¹¹Company-reported. Vertically-dedicated team and Cyber liability expertise sections.

Newfront says clients can view policies, request changes, find certificates, submit claims, and pay invoices through its platform, with 24/7 access to their insurance program. ¹¹Company-reported. A tech-forward take and Industry-leading technology sections.

CFC publishes a downloadable eHealth application form alongside the product brochure. ⁵Company-reported. Downloads section of the eHealth product page.

Not described in the reviewed sources.

CFC's FAQ says filing an eHealth claim starts with contacting one of its digital health experts, who guide the policyholder through the process. ⁵Company-reported. eHealth FAQ describing the claims process at a general level; does not disclose timelines or outcomes.

Newfront says it provides custom playbooks that guide clients through contract details or claims processes so they know what to do and who to contact. ¹¹Company-reported. Step-by-step claims guidance section.