What Is AIG?
AIG is the marketing name for American International Group, Inc.; AIG says its insurance products are written or provided by subsidiaries or affiliates. Its U.S. business pages list commercial casualty, property, cyber, management and professional liability, and specialty programs, but a brand-level page does not identify the insurer for a particular policy. 1,2
What Is Newfront?
Newfront suits growing and enterprise businesses seeking specialist insurance and benefits teams plus Navigator policy tools; small firms wanting an instant direct quote should compare online carriers. Its Partner Management tool is included in client service agreements. 4,5,6,7
What Is Commercial Property Insurance?
Commercial property may fit your business if you own a building or rely on equipment and stock. Compare replacement-cost terms, deductibles and any coinsurance condition, and check lost-income protection separately. 9,10,11
Key Differences in Commercial Property Insurance
AIG offers property insurance with engineering support; Newfront brokers layered placements and lists catastrophe coverage.
AIG describes property options for hospitals, universities, and manufacturers, with risk engineers working on loss mitigation. Newfront brokers property and lists all-risks, supply-chain, business-interruption, and catastrophe coverage for flood, windstorm, earthquake, wildfire, and terrorism; it can structure shared, layered, deductible buy-down, and parametric programs. A complex risk can use Newfront’s structuring options to address exposures, while AIG’s proposal should show what its form includes. 3 8
AIG offers property insurance with engineering support; Newfront brokers layered placements and lists catastrophe coverage.
AIG says its property engineers collaborate with clients on risk factors. Newfront describes reviewing property and business-interruption values, using in-house engineers for loss control, and supporting coverage negotiation and claims resolution. These services help frame the risk but do not set the policy’s limits or claims outcome. Ask which valuation assumptions and service commitments attach to your account, and compare the insurer’s actual wording. 3 8
What to Confirm in Commercial Property Insurance Quotes
Review Scores
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
AIG
Review Score
2 rated sources
Customer ratings for AIG are low: Trustpilot shows 1.9 out of 5 from 252 reviews, and NerdWallet gives 2.5 stars and notes more claims complaints than expected. These pages cover many AIG products and countries, so they only loosely describe business insurance.[1][2]
Read AIG reviewsNewfront
Review Score
1 rated source
Newfront has too little firmwide customer feedback for a reliable review verdict. An individual agent’s BBB grade does not establish the wider company’s service quality.[6]
Read Newfront reviewsOffering Details
AIG vs Newfront: Commercial Property Insurance: documented features by provider
| Criteria | AIG Commercial Property and Retail Property | Newfront Property Insurance |
|---|---|---|
| Role in This Line | AIG markets commercial property insurance and identifies Retail Property as a product area. For domestic and global corporate and risk-management clients, the page describes both risk-transfer insurance and non-risk-transfer fronting or captive solutions; those structures are not the same as an insurance policy issued by AIG. 3Company-reported. AIG’s U.S. Commercial Property page. It does not identify the insurer or fronting company for a particular buyer’s placement. | Newfront brokers commercial property coverage. Its property practice negotiates placement and program structure with carriers rather than underwriting the risk itself. 8Company-reported. Property offering page. |
| Issuing Insurer | Confirm in your quote. | The reviewed property page does not name the insurer or insurers that would issue a property policy placed through Newfront. 8Not publicly disclosed. Property page as read on 2026-09-23; carrier depends on the specific placement. |
| Who It’s For | AIG names businesses including hospitals, universities and global manufacturing among the varied organizations for which it has property options. The page does not provide a complete eligible-class list or state-by-state availability schedule. 3Company-reported. Illustrative customer types on AIG’s U.S. Commercial Property page; examples do not establish an applicant’s eligibility. | The property page does not state a size or revenue threshold for eligibility. It lists industries the practice serves, including construction, manufacturing, real estate and retail/wholesale. 8Company-reported. Areas of Expertise list on the property page; general industry scope, not an eligibility rule. |
| Coverage Features | AIG describes commercial property insurance as protecting business physical property against unexpected events such as storm damage, theft and vandalism, and says coverage can extend to certain work-related contents such as office equipment, furniture, fixtures and inventory. These are examples; actual coverage depends on the facts and each policy’s terms, conditions and exclusions. 3Company-reported. General property description on AIG’s product page, not a summary of a specific policy or all covered causes of loss. | Newfront lists All-Risks, supply-chain and business-interruption coverage, and catastrophe perils including flood, hurricane/windstorm/earthquake, wildfire and terrorism among its property Key Coverages. It also says it structures shared and layered programs, deductible buy-downs, and parametric insurance using an agreed event trigger. 8Company-reported. Property page Key Coverages and No Two Risks are Alike sections; actual policy forms and exclusions govern the issued policy. |
| Limits and Retentions | The reviewed page does not state standard property limits, deductibles or retentions for a buyer. Confirm those amounts, covered causes and conditions in the quote and issued policy. 3Not publicly disclosed. AIG’s U.S. Commercial Property marketing page reviewed 2026-09-30; no buyer-specific quote or policy form was reviewed. | Newfront's property page does not publish limits, deductibles or retentions. It says structures such as deductible buy-downs are set for each client. 8Not publicly disclosed. Property page as read on 2026-09-23. |
| Risk Services | AIG says property risk engineers help clients identify and mitigate loss and that its engineers collaborate with clients on solutions tailored to risk factors. The page does not state that these services are included for every account or guarantee reduced losses. 3Company-reported. Company-described commercial property risk engineering; account-specific service availability is not stated. | Newfront says its property team reviews property and business-interruption values to identify data deficiencies, and pairs placements with in-house risk engineers for loss control and coverage-negotiation and claims-resolution support. 8Company-reported. Our Approach and Loss Control & Claims Advocacy sections of the property page. |
| How to Apply | Confirm in your quote. | You start a property placement by requesting a consultation through Newfront's property page. 8Company-reported. Property page call-to-action; no online quoting or binding described. |
| Claims Support | AIG describes a dedicated Property claims team and a claims promise intended to enable prompt resolution. The page does not publish a service-level deadline or claim outcome guarantee. 3Company-reported. AIG’s company-reported general property claims description; no account-specific claims handling terms were reviewed. | Newfront says its property claims advocacy includes coverage negotiation and claims-resolution support, aimed at improving claims outcomes. 8Company-reported. Loss Control & Claims Advocacy section. |
Full Comparison
More AIG vs Newfront Comparisons
Other Commercial Property Insurance Comparisons
Sources
AIG
- Investor Relations. American International Group, Inc. (AIG); About AIG and legal footer; lines 244–246 and 327–331. Accessed 2026-09-28.
- Business. AIG US; Surplus Lines heading and paragraph, lines 357–359. Accessed 2026-09-28.
- Commercial Property Insurance. AIG US; Property risk description and customer examples, lines 242–245; claims, risk engineering and Retail Property solutions, lines 250–276; general property examples and actual-policy caveat, lines 298–303; legal footer, lines 348–351. Accessed 2026-09-30.
Newfront
- Business Insurance. Newfront; Purpose-Built Team; Full Transparency; Streamlined Program Management. Accessed 2026-09-15.
- Employee Benefits. Newfront; Employee Benefits heading; Tailored Solutions; Comprehensive Expertise: Benefits, Global Benefits, Compensation and Retirement. Accessed 2026-09-16.
- WTW Completes Acquisition Of Newfront. WTW; 27 January 2026 release; completion announcement and allocation of Business Insurance and Total Rewards to WTW segments. Accessed 2026-09-15.
- Property. Newfront; Key Coverages to Protect Your Business: All-Risks, Supply Chain & Business Interruption, Flood, Hurricane/Windstorm/Earthquake, Wildfire, Terrorism; No Two Risks are Alike; Loss Control & Claims Advocacy. Accessed 2026-09-23.
Commercial Property Insurance Guide
- Commercial Insurance Guide. California Department of Insurance; What Should I Expect from a Broker-Agent; Commercial Property: Coverage Sections, Limits of Insurance, and Coinsurance; Covered Causes of Loss; Valuation Types; Inland Marine. Accessed 2026-09-16.
- Business Interruption Insurance/Businessowner’s Policies (BOP). National Association of Insurance Commissioners; Background; Commercial Property and Business Interruption bullets. Accessed 2026-09-16.
- Commercial property insurance guide. Texas Department of Insurance; Introduction; Coverage options; Shopping for commercial property insurance; Saving money on your insurance. Accessed 2026-09-16.





