Review Sources
Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.
| Source | Score | What to Know |
|---|---|---|
 J.D. Power | 8.6/ 10 Original: 855 / 1000 | Arthur J. Gallagher & Co. ranked second among large commercial brokers with 855/1,000. Study was based on 2,506 evaluations. This is dated, not a current rating.[2] Source details2017 US/Canada large-commercial broker study; participating organizations had at least $100m annual revenue or operating budget; not small-business-specific. J.D. Power 2017 study Checked |
 Trustpilot | 9.2/ 10 Original: 4.6 / 5 8,190 reviews | Trustpilot displays 4.6/5 from 8,190 reviews, with 976 in the preceding 12 months. The profile says it invites customers and has merged profiles. The UK-linked profile includes multiple products and countries, so it does not isolate US commercial buyers.[4] Source detailsGlobal Arthur J. Gallagher & Co. brand profile; mixed countries and insurance lines, not US commercial-only. Trustpilot 976 reviews in prior 12 months; observed 2026-09-25 Checked |
 BBB | 10.0/ 10 BBB grade: A+ (approx.) | BBB displays A+ grade and accredited status for the corporate profile. BBB letter grade is not a customer-star aggregate or commercial-policy outcome measure.[6] Source detailsBBB corporate headquarters profile for Gallagher, Rolling Meadows, Illinois. BBB Checked |
Other sources checked (4)
NerdWalletThe search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.[1]
Targeted search for Gallagher on NerdWallet using query: “site:nerdwallet.com/business/insurance/learn/ "Gallagher" business insurance broker review”.
NAICThe search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.[3]
Targeted search for Gallagher on NAIC using query: “site:content.naic.org "Gallagher" consumer insurance complaint index”.
ConsumerAffairsThe search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.[5]
Targeted search for Gallagher on ConsumerAffairs using query: “site:consumeraffairs.com/insurance/ "Gallagher" commercial insurance reviews”.
- Provider website
The provider website supplies company and offering context. Company-authored material is not included as a customer rating.[7]
Company-authored identity and offering context; not independent customer feedback.
What the Evidence Means for Your Business
The 2017 study is relevant to larger risk-managed accounts but applies to organizations with at least $100 million in revenue or operating budget. Trustpilot is global and mixed, while BBB’s letter grade measures BBB profile criteria rather than policyholder satisfaction. Keep the signals separate.[2][4][6][7]
Limitations
- Six specified platforms searched; not-found means no result was established by the recorded search, not that no rating or reviews exist.
- Consumer aggregates may be self-selected, unverified, office-specific, brand-wide, international, or mixed personal/commercial lines; they cannot establish commercial policy claims quality.
- NAIC complaint indices attach to a named insurer, coverage line, and reporting period; an insurance broker does not have an NAIC insurer complaint index. No line/year index was asserted without an identified insurer-level record.
- J.D. Power satisfaction rankings apply to insurer studies and eligible study participants, not automatically to brokers or agencies.
Questions to Ask
- Which specific producing legal entity and office served the reviewer, and was the account US commercial coverage?
- For Hiscox consumer reviews, can the US commercial-policy subset be separated from international and personal lines?
- For Heffernan, should a local office sample be retained, or should it be excluded from a firmwide page?
- For any insurer complaint measure, what exact issuing insurer, NAIC company code, line, and year apply to the buyer’s quote?
Disclosure
Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.
Sources
- NerdWallet targeted search for Gallagher — NerdWallet; site:nerdwallet.com/business/insurance/learn/ "Gallagher" business insurance broker review; accessed 2026-09-25.
- JD Power 2017 Large Commercial Insurance Study — J.D. Power; site:jdpower.com/business/press-releases/ Gallagher 2017 Large Commercial Insurance Study score; accessed 2026-09-25.
- NAIC targeted search for Gallagher — NAIC; site:content.naic.org "Gallagher" consumer insurance complaint index; accessed 2026-09-25.
- Gallagher Reviews | Trustpilot — Trustpilot; site:trustpilot.com/review/www.ajg.com Gallagher; accessed 2026-09-25.
- ConsumerAffairs targeted search for Gallagher — ConsumerAffairs; site:consumeraffairs.com/insurance/ "Gallagher" commercial insurance reviews; accessed 2026-09-25.
- Gallagher | BBB Business Profile — BBB; site:bbb.org/us/ "Gallagher" business profile insurance commercial; accessed 2026-09-25.
- Woodruff Sawyer Is Now Gallagher — Gallagher; Opening; Executive and Financial Risk consulting; Continued access to client portals; contact form; accessed 2026-09-16.
