CNA Small Business Insurance: Products, Agents and Service
CNA directs small-business buyers to independent agents and describes CNA Connect as a businessowners policy for more than 600 small-business classes. Issuer and availability vary by policy and state, so confirm both in a quote. 1,2,3
What Is Travelers Insurance?
Travelers suits technology companies that want CyberRisk Tech and can work through an independent agent; buyers seeking a direct online technology quote should compare digital providers. Many small accounts can be quoted in agent platforms, while specialty risks need underwriting. 5,6,7
What Are Surety Bonds?
A surety bond guarantees that your business meets a specific obligation to a customer, contracting party or government agency. If a contract, license or permit requires one, get its exact form and amount; a bond is not insurance for your own losses. 10,11,12,13,14
Key Differences in Surety Bonds
Direct underwriting and transactional access
Travelers says it underwrites commercial and contract surety directly, while CNA describes its surety distribution through agents and brokers and supports transactional processing through bONdLINE. CNA’s wording does not make its distribution role the same as a broker’s: the relevant issue is which surety company appears on the bond. Ask both contacts whether they are offering their own paper or arranging another market, and who approves the indemnity. 4 8
Construction and commercial bond categories
Travelers lists bid, performance and payment bonds along with court, customs, ERISA, license, utility and many other forms; its commercial practice serves individuals through multinational businesses. CNA’s claims describe commercial and contract bonds across the U.S., Canada and Puerto Rico and reach from individuals to Fortune 1000 companies, without the same detailed list. Give each the obligee’s exact form to confirm product fit, particularly for specialized court or regulatory obligations. 4 8
What to Confirm in Surety Bonds Quotes
Review Scores
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
CNA
Review Score
1 rated source
Customer feedback on CNA is mixed and hard to compare. NerdWallet gave it 4.5 out of 5 for manufacturers, while Trustpilot shows about 1.4 out of 5 from 49 mostly self-selected reviews.[1][5]
Read CNA reviewsTravelers
Review Score
3 rated sources
Travelers earns 4.5/5 from NerdWallet, but customer feedback is poor: 1.4/5 on Trustpilot and 1.3/5 for homeowners on ConsumerAffairs. Those reviews mostly concern personal insurance.[1][2][4][5][6][7]
Read Travelers reviewsOffering Details
CNA vs Travelers: Surety Bonds: documented features by provider
| Criteria | CNA Surety and Commercial Bonds | Travelers Surety Bonds |
|---|---|---|
| Role in This Line | Confirm in your quote. | Travelers underwrites surety bonds directly through two practices, commercial surety and contract surety, rather than only brokering bonds written by other sureties. 8Company-reported. Surety-bond product page, as read on 2026-09-23. |
| Issuing Insurer | Confirm in your quote. | The reviewed surety-bond page does not name the specific underwriting entity for a bond; Travelers' related professional-liability pages attribute management and professional liability products to Travelers Casualty and Surety Company of America and its property-casualty affiliates, but that page does not cover surety. 8Not publicly disclosed. Surety-bond page as read on 2026-09-23; the entity named elsewhere is not confirmed as the surety issuer. |
| Who It’s For | CNA says its surety offering serves a range from individuals and small businesses to Fortune 1000 companies through agents and brokers. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: Commercial/contract surety; US plus Canada/Puerto Rico Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | Travelers says commercial surety serves both individuals and businesses ranging from small companies to multinational companies, while contract surety is supported by underwriters focused on construction industry risk. 8Company-reported. Commercial surety and contract surety descriptions on the surety-bond page. |
| Coverage Features | CNA Surety markets commercial and contract surety bonds in all 50 states, Canada and Puerto Rico. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: Commercial/contract surety; US plus Canada/Puerto Rico Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | Travelers lists bond types including bid, performance and payment bonds, construction materials supply bonds, court bonds (judicial, fiduciary and probate), custom bonds, depository bonds, ERISA fidelity bonds, license and permit bonds, lost instrument bonds, miscellaneous bonds, notary public bonds, official bonds, release of lien bonds and utility bonds. 8Company-reported. Bond-type list on the surety-bond page; a given bond type's terms and availability are underwriting-specific. |
| Limits and Retentions | Confirm in your quote. | The reviewed surety-bond page does not publish bond-amount limits, premium rates or underwriting capacity figures. 8Not publicly disclosed. Surety-bond page as read on 2026-09-23. |
| How to Apply | CNA bONdLINE supports underwriting, issuance and reporting of transactional bonds. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: Commercial/contract surety; US plus Canada/Puerto Rico Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | Travelers directs buyers to find an insurance agent to obtain a surety bond, and separately tells agents that surety bond application forms are in its agent forms library alongside management and professional liability applications. 8,9Company-reported. Surety-bond page CTA and the E&O page's agent-forms link. |
Full Comparison
More CNA vs Travelers Comparisons
Other Surety Bonds Comparisons
Sources
CNA
- Insurance for Small Businesses. CNA; Insurance for Small Businesses, lines 38-50 and 65-67 (CNA Central and agent route); lines 79-106 (product and stated appetite lists); page footer line 132 (CNA registered service mark). Accessed 2026-09-28.
- CNA Connect Small Businessowners Policy (BOP) | CNA Insurance. CNA; CNA Connect; coverages, product range, services. Accessed 2026-09-28.
- General Disclaimer. CNA; General Disclaimer paragraphs 1 and 5 (HTML lines 24 and 28): CNA describes Continental Casualty Company and its relevant affiliates; references to CNA may include one or more CCC affiliates; each particular policy/product/service is the responsibility only of the specific CNA company that issues or supplies it. Footer line 57 identifies CNA Financial Corporation as trademark registrant. Re-read 2026-09-29. Accessed 2026-09-29.
- CNA Surety - Surety and Fidelity Bonds | CNA Insurance. CNA; Surety/fidelity product sections, geography, agents/brokers, bONdLINE and claims services. Accessed 2026-09-28.
Travelers
- Technology Insurance. Travelers; Technology insurance products we offer: CyberRisk Tech, Global Companion Plus+, general liability, commercial property, workers compensation, commercial auto, umbrella; startup-to-established-leader audience. Accessed 2026-09-16.
- Travelers Producer Compensation Disclosure (United States). Travelers; Independent producers; seven compensation types; Simply Business, Inc. and InsuraMatch, LLC ownership; The Travelers Indemnity Company footer; Northfield Excess & Surplus Lines product list. Accessed 2026-09-16.
- Contact Us. Travelers; Business insurance sold through independent agents; business claims 1.800.238.6225; MyTravelers for business features. Accessed 2026-09-16.
- Surety Bond. Travelers; Surety bonds provided by Travelers: bid, performance and payment, construction materials supply, court, custom, depository, ERISA fidelity, license and permit, lost instrument, miscellaneous, notary public, official, release of lien, utilities; Commercial surety; Contract surety. Accessed 2026-09-23.
- Errors and Omissions Insurance (E&O). Travelers; Applications and forms for agents: surety bond forms library. Accessed 2026-09-23.
Surety Bonds Guide
- Glossary of Insurance Terms. National Association of Insurance Commissioners; Surety Bond; Fidelity. Accessed 2026-09-16.
- Surety bonds. U.S. Small Business Administration; Opening guarantee of work completion; Contract or commercial bonds; Bid, Payment, Performance, Ancillary; Eligibility > credit, capacity, and character. Accessed 2026-09-16.
- 40 U.S. Code § 3131 — Bonds of contractors of public buildings or works. Legal Information Institute, Cornell Law School, reproducing 40 U.S.C. § 3131; §3131(b) Type of Bonds Required — performance bond and payment bond. Accessed 2026-09-16.
- Surety Bonds. Chubb; Construction Surety Bonds (performance, payment, maintenance); Commercial Surety Bonds (license and permit, court, commercial contract). Accessed 2026-09-16.
- Surety Bonds Insurance. Harper; What is Surety Bonds insurance?; A bond is not insurance; License & permit bonds; Contract bonds — bid, performance, and payment; Is a bond the same as insurance? Accessed 2026-09-16.
