CNA Small Business Insurance: Products, Agents and Service
CNA directs small-business buyers to independent agents and describes CNA Connect as a businessowners policy for more than 600 small-business classes. Issuer and availability vary by policy and state, so confirm both in a quote. 1,2,3
What Is Heffernan Insurance Brokers?
Heffernan’s technology practice targets mid- and late-stage, venture-funded and pre-IPO companies; early-stage firms seeking a direct online quote should compare digital providers. It also offers claims consulting and workers’ compensation support. 5,6,7
What Are Surety Bonds?
A surety bond guarantees that your business meets a specific obligation to a customer, contracting party or government agency. If a contract, license or permit requires one, get its exact form and amount; a bond is not insurance for your own losses. 10,11,12,13,14
Key Differences in Surety Bonds
Transactional platform and request channel
CNA says bONdLINE supports underwriting, issuance and reporting for transactional bonds, while CNA distributes surety through agents and brokers. Heffernan invites buyers to request an on-demand quote online or by phone for performance, payment and license or permit bonds. Those are distinct ways into a quote; for a deadline-driven license bond, ask each contact how its selected bond company handles the application and delivery. 4 8
When surety is tied to transportation insurance
Heffernan also places surety as an option within its Marine Cargo programs for freight forwarders, customs brokers and import/export operators, alongside a portal for policy management. CNA’s reviewed surety claims describe commercial and contract bonds but no transportation package. A logistics company may therefore want to compare standalone bond placement with Heffernan’s cargo-program relationship, while checking whether the required bond type is among the listed options and who issues it. 4 8
What to Confirm in Surety Bonds Quotes
Review Scores
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
CNA
Review Score
1 rated source
Customer feedback on CNA is mixed and hard to compare. NerdWallet gave it 4.5 out of 5 for manufacturers, while Trustpilot shows about 1.4 out of 5 from 49 mostly self-selected reviews.[1][5]
Read CNA reviewsHeffernan Insurance Brokers
Review Score
1 rated source
Heffernan’s available review sample is small and local, with a low Google rating for one office. Check the team that would actually serve your business.[6][7][8]
Read Heffernan Insurance Brokers reviewsOffering Details
CNA vs Heffernan Insurance Brokers: Surety Bonds: documented features by provider
| Criteria | CNA Surety and Commercial Bonds | Heffernan Surety Bonds |
|---|---|---|
| Role in This Line | Confirm in your quote. | Heffernan offers surety bonds two ways: as an on-demand Quick Insure product for any business needing a bond, and as a coverage option bundled into its Marine Cargo transportation-insurance programs for freight forwarders and logistics companies. 8,9Company-reported. Surety Bonds and Marine Cargo pages as read on 2026-09-23. |
| Who It’s For | CNA says its surety offering serves a range from individuals and small businesses to Fortune 1000 companies through agents and brokers. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: Commercial/contract surety; US plus Canada/Puerto Rico Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | Heffernan says surety bonds are relevant to businesses whose contracts require them, and within its transportation practice markets bonds specifically to freight forwarders, customs brokers, and import/export operators. 8,9Company-reported. Surety Bonds and Marine Cargo pages as read on 2026-09-23. |
| Coverage Features | CNA Surety markets commercial and contract surety bonds in all 50 states, Canada and Puerto Rico. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: Commercial/contract surety; US plus Canada/Puerto Rico Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | Heffernan's Quick Insure FAQ says available bond types include performance bonds, payment bonds, and license or permit bonds, describing a bond as a financial guarantee that contractual obligations will be met. 8Company-reported. Surety Bonds page as read on 2026-09-23; does not describe bond amounts, obligee requirements, or underwriting criteria. |
| Limits and Retentions | Confirm in your quote. | Neither reviewed page publishes bond-amount ranges, pricing, or underwriting thresholds. 8,9Not publicly disclosed. Surety Bonds and Marine Cargo pages as read on 2026-09-23. |
| Risk Services | Confirm in your quote. | For its Marine Cargo program, Heffernan says it has in-house underwriting authority for faster, more flexible quoting and exclusive access to major insurance carriers, plus interactive online tools for declaration issuance and claim reporting. 9Company-reported. Marine Cargo page as read on 2026-09-23; described for the marine-cargo program generally, and the reviewed page does not confirm the same underwriting authority applies to the stand-alone Quick Insure bond product. |
| How to Apply | CNA bONdLINE supports underwriting, issuance and reporting of transactional bonds. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: Commercial/contract surety; US plus Canada/Puerto Rico Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | For the on-demand product, Heffernan directs buyers to request a quote online or call a listed phone number; for the marine-cargo program, it directs freight forwarders to a named contact and an online client portal for policy management. 8,9Company-reported. Surety Bonds and Marine Cargo pages as read on 2026-09-23. |
Full Comparison
More CNA vs Heffernan Insurance Brokers Comparisons
Other Surety Bonds Comparisons
Sources
CNA
- Insurance for Small Businesses. CNA; Insurance for Small Businesses, lines 38-50 and 65-67 (CNA Central and agent route); lines 79-106 (product and stated appetite lists); page footer line 132 (CNA registered service mark). Accessed 2026-09-28.
- CNA Connect Small Businessowners Policy (BOP) | CNA Insurance. CNA; CNA Connect; coverages, product range, services. Accessed 2026-09-28.
- General Disclaimer. CNA; General Disclaimer paragraphs 1 and 5 (HTML lines 24 and 28): CNA describes Continental Casualty Company and its relevant affiliates; references to CNA may include one or more CCC affiliates; each particular policy/product/service is the responsibility only of the specific CNA company that issues or supplies it. Footer line 57 identifies CNA Financial Corporation as trademark registrant. Re-read 2026-09-29. Accessed 2026-09-29.
- CNA Surety - Surety and Fidelity Bonds | CNA Insurance. CNA; Surety/fidelity product sections, geography, agents/brokers, bONdLINE and claims services. Accessed 2026-09-28.
Heffernan Insurance Brokers
- Our Story. Heffernan Insurance Brokers; Headquartered in Walnut Creek; nationwide presence; founded 1988; employee owned; niche practices including technology. Accessed 2026-09-16.
- Technology Company Insurance. Heffernan Insurance Brokers; Pre-IPO and venture-funded heading; mid to late stage specialization; global expansion copy; self-insurance strategies; Key Markets list; Why Heffernan broker history; Joseph Talmadge practice leader; FAQ. Accessed 2026-09-16.
- Heffernan Business Insurance Brokerage. Heffernan Insurance Brokers; Forward-Thinking Business Insurance: basic coverages (general liability, commercial property and auto, workers’ compensation); corporate and executive protection (EPL, D&O, fiduciary responsibility, cyber, kidnap and ransom); alternative risk capabilities; claims, loss control and risk-management services; industry practice links including Technology and Claims Advocacy. Accessed 2026-09-16.
- Surety Bonds. Heffernan Insurance Brokers; Surety Bonds: Trust in Your Projects; Project Assurance; Customizable Bonds: Tailored options for a variety of industries; FAQ: What types of surety bonds are available? Types include performance bonds, payment bonds, and license/permit bonds; Call (925) 448-2695. Accessed 2026-09-23.
- Marine Cargo. Heffernan Insurance Brokers; Coverage Options: General Merchandise Logistics, Household Good Logistics, Marine Cargo Legal Liability, Errors & Omissions, Surety Bonds, Special Projects; In-house underwriting authority for faster, more flexible quoting; Exclusive access to major insurance carriers. Accessed 2026-09-23.
Surety Bonds Guide
- Glossary of Insurance Terms. National Association of Insurance Commissioners; Surety Bond; Fidelity. Accessed 2026-09-16.
- Surety bonds. U.S. Small Business Administration; Opening guarantee of work completion; Contract or commercial bonds; Bid, Payment, Performance, Ancillary; Eligibility > credit, capacity, and character. Accessed 2026-09-16.
- 40 U.S. Code § 3131 — Bonds of contractors of public buildings or works. Legal Information Institute, Cornell Law School, reproducing 40 U.S.C. § 3131; §3131(b) Type of Bonds Required — performance bond and payment bond. Accessed 2026-09-16.
- Surety Bonds. Chubb; Construction Surety Bonds (performance, payment, maintenance); Commercial Surety Bonds (license and permit, court, commercial contract). Accessed 2026-09-16.
- Surety Bonds Insurance. Harper; What is Surety Bonds insurance?; A bond is not insurance; License & permit bonds; Contract bonds — bid, performance, and payment; Is a bond the same as insurance? Accessed 2026-09-16.
