What Is AIG?
AIG is the marketing name for American International Group, Inc.; AIG says its insurance products are written or provided by subsidiaries or affiliates. Its U.S. business pages list commercial casualty, property, cyber, management and professional liability, and specialty programs, but a brand-level page does not identify the insurer for a particular policy. 1,2
What Is Chubb?
Chubb fits technology firms seeking DigiTech ERM or small businesses with up to $30 million in revenue seeking a BOP; buyers wanting an instant direct purchase should compare online carriers. Agents can quote eligible small accounts, with a faster cyber route. 4,5,6
What Is Kidnap and Ransom Insurance?
Kidnap and ransom insurance provides financial protection for specified kidnapping and extortion events and gives the business access to a crisis-response firm. Check who is insured, which events are named, and how territory and sanctions terms apply to your actual travel. 9,10,11
Key Differences in Kidnap and Ransom Insurance
Standalone policy and portfolio coverage part
AIG describes CrisiSolution as its main corporate K&R policy, with related package and endorsement routes. Chubb underwrites K&R as one of seven coverage parts within its ForeFront Portfolio for privately owned companies, nonprofits and healthcare organizations. Chubb says it covers the organization and employees’ families worldwide and does not limit protection to international travelers. A buyer should compare whether it wants Chubb’s portfolio placement or AIG’s named product route. 3 7
People, travel and crisis response
Chubb lists extortion threats against company assets, ransom reimbursement and expenses from hijacking, wrongful detention and political threats, and says the base policy excludes no specific countries or territories. AIG provides broader event examples but says extensions remain subject to the wording. Ask for the actual territory clause, limits and covered expenses for your staff and destinations. 7 3
Named response provider and expense approval
Chubb describes a guaranteed response from The Ackerman Group, including 24-hour availability and worldwide deployment, plus RISKNET analysis and telephone consulting. AIG lists Crisis24 and MBL Global support and a 24/7 contact resource, with some services supplied externally. Confirm which response firm applies to your quote, what services cost and who authorizes emergency expenses. 7 3
What to Confirm in Kidnap and Ransom Insurance Quotes
- Will AIG quote CrisiSolution as a standalone policy or package, and which territories and extensions are included?
- Which Chubb ForeFront insurer and Ackerman response terms apply, and how are crisis expenses authorized and reimbursed?
Review Scores
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
AIG
Review Score
2 rated sources
Customer ratings for AIG are low: Trustpilot shows 1.9 out of 5 from 252 reviews, and NerdWallet gives 2.5 stars and notes more claims complaints than expected. These pages cover many AIG products and countries, so they only loosely describe business insurance.[1][2]
Read AIG reviewsChubb
Review Score
5 rated sources
Chubb earns 5/5 from NerdWallet, which reports fewer-than-expected commercial property and liability complaints. Customer ratings are mixed across products and locations.[1][4][7][8][9]
Read Chubb reviewsOffering Details
AIG vs Chubb: Kidnap and Ransom Insurance: documented features by provider
| Criteria | AIG CrisiSolution Kidnap, Ransom and Extortion Insurance | Chubb ForeFront Portfolio Kidnap, Ransom & Extortion Insurance |
|---|---|---|
| Role in This Line | AIG markets CrisiSolution as its main corporate Kidnap, Ransom and Extortion policy and also describes related package and endorsement routes. The issuing insurer for a specific placement is not named on the overview. 3Company-reported. Role in this product is limited to the description on the linked AIG source. | Chubb underwrites Kidnap, Ransom & Extortion insurance as one of seven coverage parts within its ForeFront Portfolio for privately owned companies, not-for-profit organizations and healthcare organizations, covering the organization and employees' families worldwide. 7Company-reported. ForeFront Portfolio Kidnap, Ransom & Extortion product sheet. |
| Issuing Insurer | Confirm in your quote. | Chubb's Kidnap, Ransom & Extortion product sheet states that insurance is provided by Federal Insurance Company and its U.S.-based Chubb underwriting company affiliates. 7Company-reported. Product sheet insurer-disclosure footer; product and jurisdiction can still change which Chubb affiliate issues a given policy. |
| Who It’s For | AIG describes CrisiSolution for corporate businesses, individuals and high-net-worth families, with examples of higher-risk industries such as energy, mining, maritime, multinationals, charities and NGOs. This is not a guarantee of account eligibility or worldwide local placement. 3Company-reported. Audience is the segment AIG names on the linked source; this is not an underwriting decision, quote or guarantee of availability. | Chubb says the policy applies to company travel as well as personal and pleasure travel, covering all employees and their immediate families, and that coverage is not limited to companies that travel internationally. 7Company-reported. Misconception/Reality section of the product sheet. |
| Coverage Features | AIG describes primary and excess coverage examples for kidnapping, extortion, wrongful detention, hijacking, threats, disappearance and hostage events, with certain additional extensions. Each extension remains subject to its policy wording and conditions. 3Company-reported. AIG’s public product description is not the policy. Actual entitlement depends on the applicable issued form, endorsements and declarations. | Chubb lists coverage for extortion threats against company assets, reimbursement of ransom or extortion payments, and expenses from hijackings, wrongful detentions and political threats. It says the base policy excludes no specific territories or countries. 7Company-reported. Coverage Highlights list; subject to the policy as issued. |
| Limits and Retentions | The public product overview does not state a buyer-specific limit, retention or sublimit schedule. Confirm those and any applicable consent requirements in the quote and issued policy. 3Not publicly disclosed. This statement reports only what the linked public source discloses and does not substitute for a quote or issued policy. | The reviewed product sheet illustrates claim scenarios (for example a $250,000 ransom payment plus $40,000 in consulting expenses in one scenario) but does not publish specific policy limits or retentions. 7Not found in reviewed sources. Claim Scenarios section; illustrative examples, not policy terms. |
| Risk Services | AIG lists crisis-planning, training and response support through Crisis24 and MBL Global, along with global claims professionals and a 24/7 contact resource. Some response services are supplied by outside providers. 3Company-reported. The linked page describes company-reported support; specific account services and third-party arrangements must be confirmed. | Chubb says the policy provides a guaranteed response from The Ackerman Group, LLC, a crisis management firm, including hostage-recovery negotiation, 24-hour availability and worldwide deployment, plus complimentary access to RISKNET country-security analysis, training-seminar premium credits up to 10% of the coverage premium, and unlimited telephone consulting. 7Company-reported. Loss Prevention section; company-described service program tied to the Ackerman Group relationship. |
| How to Apply | Confirm in your quote. | Kidnap, Ransom & Extortion coverage is placed as part of the ForeFront Portfolio through an appointed agent or broker. 8Company-reported. ForeFront Portfolio hub page describes Marketplace quoting for the portfolio generally. |
Full Comparison
More AIG vs Chubb Comparisons
Other Kidnap and Ransom Insurance Comparisons
Sources
AIG
- Investor Relations. American International Group, Inc. (AIG); About AIG and legal footer; lines 244–246 and 327–331. Accessed 2026-09-28.
- Business. AIG US; Surplus Lines heading and paragraph, lines 357–359. Accessed 2026-09-28.
- Kidnap, Ransom & Extortion Insurance. AIG; Official AIG CrisiSolution page, lines 242–275: product and covered-event examples, named corporate/individual/family audiences, extensions, response services and standard-policy caveat. Accessed 2026-09-30.
Chubb
- Insurance For Technology Companies. Chubb; Industry overview; Who we serve; Products and services: commercial package insurance (BOP, Benchmarq, Customarq), E&O/Cyber, Financial Lines, workers’ compensation, auto and umbrella; dedicated underwriting, claims and risk engineering. Accessed 2026-09-16.
- Terms Of Use. Chubb; Acceptance of Terms identifying Chubb Group Holdings Inc.; surplus-lines producer restriction; products not available to all users or jurisdictions; Chubb Limited safe-harbor language; Internet Portals for Chubb Business. Accessed 2026-09-16.
- Cyber Insurance Coverage & Products. Chubb; Cyber insurance product catalog: Cyber ERM, DigiTech ERM (technology E&O, media and cyber) and Pro ERM (non-licensed professional services); Marketplace quoting for eligible risks under $100 million revenue; first- and third-party coverage summaries. Accessed 2026-09-16.
- The ForeFront Portfolio — Kidnap, Ransom & Extortion Insurance. Chubb; Kidnap, Ransom & Extortion Coverage Highlights; Loss Prevention section on Ackerman Group services; insurer disclosure line naming Federal Insurance Company. Accessed 2026-09-23.
- The ForeFront Portfolio. Chubb; Available Coverages: Kidnap, Ransom & Extortion Insurance listed among the ForeFront Portfolio's seven coverage parts. Accessed 2026-09-23.
Kidnap and Ransom Insurance Guide
- Kidnap and Ransom Applications and Forms. Travelers; Opening; Applications; Sample policy forms. Accessed 2026-09-16.
- The Chubb Primary Kidnap Ransom and Extortion Insurance. Chubb; Opening; Kidnap, Ransom & Extortion Insurance Highlights. Accessed 2026-09-16.
- Kidnap and Ransom Coverage. Travelers; I pp.1–2; III pp.3–9; IV p.9; V pp.10–13. Accessed 2026-09-16.
