What Is Liberty Mutual Business Insurance?
Liberty Mutual spans small-commercial, commercial, specialty, surety, and reinsurance businesses. The insurer and distribution route depend on the product, so check the offer and policy before you compare terms. 1,2
What Is Newfront?
Newfront suits growing and enterprise businesses seeking specialist insurance and benefits teams plus Navigator policy tools; small firms wanting an instant direct quote should compare online carriers. Its Partner Management tool is included in client service agreements. 4,5,6,7
What Is Virtual Care and Telehealth Insurance?
Telehealth liability can cover claims arising from remote health care, such as a video visit or remote monitoring. If you provide care online, match the quote to your clinicians, services and patient locations; cyber and in-person risks need separate review. 9,10,11,12
Key Differences in Telehealth Insurance
Coverage Program and Buyer Stage
Newfront brokers digital-health and telemedicine programs for companies from startup to market leader, with stated coverage categories including financial injury, professional, product and cyber liability. Liberty Mutual identifies digital-health professional liability but leaves eligible services, provider types and states undefined in its reviewed page. Newfront’s description spans more business stages and risk categories; compare the actual forms and confirm which entities and services each proposal includes. 3 8
Operational and Claims Support
Newfront describes support for wearables, device data, phishing and ransomware exposures, plus an online platform to manage policies and custom claims playbooks. Liberty Mutual describes a healthcare practice with tailored liability solutions but does not specify comparable telehealth services or claims processes. Ask Newfront which services are included and request Liberty Mutual’s telehealth-specific service and claims details. 3 8
What to Confirm in Telehealth Insurance Quotes
- Which Newfront policy forms cover your devices, patient data, cyber events and financial injury exposures?
- Which provider types, services and claims-support steps does Liberty Mutual include for virtual care?
Review Scores
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
Liberty Mutual
Review Score
2 rated sources
Customers give Liberty Mutual 4.2 out of 5 on Trustpilot from 3,836 reviews, but that page mixes auto, home and life customers with business ones. For business insurance specifically, NerdWallet gives 3.0 out of 5 and reports more complaints than expected.[4][1]
Read Liberty Mutual reviewsNewfront
Review Score
1 rated source
Newfront has too little firmwide customer feedback for a reliable review verdict. An individual agent’s BBB grade does not establish the wider company’s service quality.[6]
Read Newfront reviewsOffering Details
Liberty Mutual vs Newfront: Telehealth Insurance: documented features by provider
| Criteria | Liberty Mutual Digital Health Professional Liability | Newfront Digital Health & Telemedicine Insurance |
|---|---|---|
| Role in This Line | Liberty Mutual’s healthcare-liability page names digital-health professional liability for virtual and telehealth care delivery. 3Company-reported. Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents. | Newfront brokers insurance programs for digital-health and telemedicine businesses through a dedicated Digital Health & Telemedicine team; it does not underwrite the coverage. 8Company-reported. Digital health page intro and Our approach section. |
| Issuing Insurer | Confirm in your quote. | The reviewed digital-health page does not name an issuing insurer; it describes working with 'cyber risk professionals' internally rather than naming carriers. 8Not publicly disclosed. Page as read on 2026-09-23. |
| Who It’s For | The source positions the solution within healthcare liability for healthcare professionals and organizations; it does not define eligible services, states or provider types. 3Company-reported. Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents. | Newfront says its Digital Health & Telemedicine team designs programs for companies at any stage, from start-up to market leader, without stating a minimum revenue or size threshold. 8Company-reported. Strategies for the journey section. |
| Coverage Features | The source says this solution addresses liability and risks associated with virtual or telehealth care delivery; it does not publish a policy form or telehealth-specific exclusions. 3Company-reported. Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents. | Newfront lists financial injury, professional liability, product liability, and cyber liability as risk categories its digital-health programs address, along with compliance support tied to data-breach and patient-privacy regulations. 8Company-reported. Page intro and Compliance + customer protection section. |
| Limits and Retentions | The cited public overview does not establish the limits, deductibles, exclusions or form terms that would apply to a specific buyer. 3Not publicly disclosed. Ask for the quote and specimen or issued policy forms before treating a listed feature as covered. | The reviewed page does not publish limit ranges or retentions for digital-health programs; coverage is described as custom-designed per client rather than with a fixed schedule. 8Not publicly disclosed. Page as read on 2026-09-23. |
| Risk Services | Liberty Mutual describes a dedicated healthcare practice offering flexible, tailored liability solutions to healthcare organizations. 3Company-reported. Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents. | Newfront says its team addresses novel exposures such as wearables and device-based data capture, and works with its cyber risk group on phishing and ransomware exposure, regulatory issues, and coverage benchmarking. 8Company-reported. Vertically-dedicated team and Cyber liability expertise sections. Newfront says clients can view policies, request changes, find certificates, submit claims, and pay invoices through its platform, with 24/7 access to their insurance program. 8Company-reported. A tech-forward take and Industry-leading technology sections. |
| Claims Support | Confirm in your quote. | Newfront says it provides custom playbooks that guide clients through contract details or claims processes so they know what to do and who to contact. 8Company-reported. Step-by-step claims guidance section. |
Full Comparison
More Liberty Mutual vs Newfront Comparisons
Other Telehealth Insurance Comparisons
Sources
Liberty Mutual
- Company Profile. Liberty Mutual Group; Strategic business units paragraph: US Retail Markets (individuals/small businesses; small commercial; countrywide) and Global Risk Solutions (mid-size/large businesses; commercial, specialty, reinsurance, surety; worldwide). Accessed 2026-09-29.
- Commercial Insurance Solutions. Liberty Mutual Business Insurance; Commercial solutions index names commercial auto and fleet, cyber, environmental liability, equipment breakdown, excess and surplus, general liability, healthcare liability, inland marine, management liability, multinational, ocean marine, professional liability, property, reinsurance, surety, umbrella/excess and workers compensation. Disclosure says policy insurer is named when offered, may be an affiliate/subsidiary or surplus-lines insurer; states/jurisdictions and actual policy terms vary. Accessed 2026-09-29.
- Healthcare liability. Liberty Mutual Business Insurance; Opened September 29, 2026. Lines 118–120 describe US healthcare liability solutions; lines 129–144 name digital-health professional liability for virtual/telehealth care, hospital professional liability, miscellaneous medical professional liability, physician-group-practice professional liability, and other healthcare-specific solutions. The source shows a mix of specialty insurance and reinsurance; map only the explicitly named healthcare coverages and preserve each program/package scope. Accessed 2026-09-29.
Newfront
- Business Insurance. Newfront; Purpose-Built Team; Full Transparency; Streamlined Program Management. Accessed 2026-09-15.
- Employee Benefits. Newfront; Employee Benefits heading; Tailored Solutions; Comprehensive Expertise: Benefits, Global Benefits, Compensation and Retirement. Accessed 2026-09-16.
- WTW Completes Acquisition Of Newfront. WTW; 27 January 2026 release; completion announcement and allocation of Business Insurance and Total Rewards to WTW segments. Accessed 2026-09-15.
- Digital Health and Telemedicine Insurance Solutions. Newfront; Our approach: Compliance + customer protection, Strategies for the journey, Cyber liability expertise, Vertically-dedicated team, A tech-forward take; The Newfront difference: Step-by-step claims guidance, Industry-leading technology. Accessed 2026-09-23.
Telehealth Insurance Guide
- Virtual Care. Beazley; Integrated risk protection package; Affirmative coverage for claims made against an insured which results in bodily injury; Traditional healthcare entities – Professional Liability; telehealth space. Accessed 2026-09-16.
- Virtual Care Insurance Brokerage Coverage. HUB International; Virtual care medical professional liability; Products liability; Cyber liability; General liability; bodily injuries from healthcare services and technology activities; program tailored to the needs of your practice or organization. Accessed 2026-09-16.
- Digital health insurance | eHealth. CFC; Telemedicine and telehealth uses technology to deliver care at a distance; Telemedicine, mHealth, artificial intelligence and remote patient monitoring; Bodily injury arising from healthcare services, technology activities, cyber events and system outages; Cyber and privacy; related medical malpractice product. Accessed 2026-09-16.
- Telehealth FAQs. Florida Department of Health; What is telehealth?; Out-of-State Telehealth Provider registration; Maintain liability coverage or financial responsibility for telehealth services provided to patients in Florida; Florida licensee treating patients outside Florida must review the laws in the location of the patient. Accessed 2026-09-16.
