CNA Small Business Insurance: Products, Agents and Service
CNA directs small-business buyers to independent agents and describes CNA Connect as a businessowners policy for more than 600 small-business classes. Issuer and availability vary by policy and state, so confirm both in a quote. 1,2,3
What Is USI Insurance Services?
USI suits software and hardware companies from seed stage through IPO seeking consultative broker support; buyers wanting a self-serve quote should compare digital agencies. Insurer commissions are typical and contingent compensation may also apply. 5,6,7
What Are Surety Bonds?
A surety bond guarantees that your business meets a specific obligation to a customer, contracting party or government agency. If a contract, license or permit requires one, get its exact form and amount; a bond is not insurance for your own losses. 9,10,11,12,13
Key Differences in Surety Bonds
Transactional system versus broker market presentation
CNA says bONdLINE supports transactional-bond underwriting, issuance and reporting, while its network serves businesses from individuals to Fortune 1000 companies. USI says it brokers bonds rather than acting as surety, negotiating capacity and terms with underwriters on a client’s behalf. A one-off transactional obligation may fit the CNA platform; a contractor building capacity across projects may use USI to present its financials to multiple surety markets. Confirm the proposed issuer and indemnity either way. 4 8
Construction program guidance
USI lists bid, performance and payment bonds, commercial surety and financial obligations, plus subcontractor default insurance; its process packages a client’s operating and underwriting information with analysis and recommendations. CNA describes commercial and contract surety and a transactional system but not this submission advisory. Construction applicants should ask USI what financial statements and backlog information it will present, while CNA’s agent can confirm what the specific transactional bond requires. 4 8
What to Confirm in Surety Bonds Quotes
Review Scores
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
CNA
Review Score
1 rated source
Customer feedback on CNA is mixed and hard to compare. NerdWallet gave it 4.5 out of 5 for manufacturers, while Trustpilot shows about 1.4 out of 5 from 49 mostly self-selected reviews.[1][5]
Read CNA reviewsUSI Insurance Services
Review Score
1 rated source
USI’s public feedback is too sparse and office-specific for a firmwide verdict. Check the local team’s responsiveness and experience with your type of business.[4][6][8]
Read USI Insurance Services reviewsOffering Details
CNA vs USI Insurance Services: Surety Bonds: documented features by provider
| Criteria | CNA Surety and Commercial Bonds | USI Surety Bond — Contract, Commercial and International Surety |
|---|---|---|
| Role in This Line | Confirm in your quote. | USI is a surety bond broker, not a surety. It says it is one of the leading domestic and international surety brokers and negotiates bonding capacity and terms with surety underwriters on a client's behalf. 8Company-reported. Surety Bond practice page. |
| Issuing Insurer | Confirm in your quote. | USI does not name surety companies on its practice page; it describes placing bonds through its surety-market relationships rather than a fixed panel. 8Not publicly disclosed. Page as read on 2026-09-23. |
| Who It’s For | CNA says its surety offering serves a range from individuals and small businesses to Fortune 1000 companies through agents and brokers. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: Commercial/contract surety; US plus Canada/Puerto Rico Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | USI says its surety practice has a long history serving general contractors, trade contractors, highway/heavy construction projects, construction managers, developers and design-builders in the public and private sectors, and that its surety network also has experience outside construction. 8Company-reported. Company description of client base. |
| Coverage Features | CNA Surety markets commercial and contract surety bonds in all 50 states, Canada and Puerto Rico. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: Commercial/contract surety; US plus Canada/Puerto Rico Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | USI lists bid bonds, performance and payment bonds (domestic and international), established surety programs, commercial surety and financial obligations, and subcontractor default insurance among its construction and surety products. 8Company-reported. Practice page product list; actual bond forms and terms are set by the surety and obligee. |
| Limits and Retentions | Confirm in your quote. | USI does not publish standard bonding-capacity figures; it cites individual case studies (a general contractor's bonding limits supporting a $10,000,000 revenue increase, and a mechanical contractor whose surety line supported $110,000,000 in revenue) rather than a general limit range. 8Not publicly disclosed. Case-study figures on the page are specific to those named accounts, not a published capacity table. |
| Risk Services | Confirm in your quote. | USI describes a proprietary bond submission process that summarizes a client's underwriting and operational information alongside its own analysis and recommendations, and says its surety professionals help clients present their financials to the surety market and negotiate terms. 8Company-reported. Company description of its submission methodology. |
| How to Apply | CNA bONdLINE supports underwriting, issuance and reporting of transactional bonds. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: Commercial/contract surety; US plus Canada/Puerto Rico Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | USI directs contractors and other prospective surety clients to email pcinquiries@usi.com or contact a local USI office. 8Company-reported. Contact instructions on the Surety Bond practice page. |
Full Comparison
More CNA vs USI Insurance Services Comparisons
Other Surety Bonds Comparisons
Sources
CNA
- Insurance for Small Businesses. CNA; Insurance for Small Businesses, lines 38-50 and 65-67 (CNA Central and agent route); lines 79-106 (product and stated appetite lists); page footer line 132 (CNA registered service mark). Accessed 2026-09-28.
- CNA Connect Small Businessowners Policy (BOP) | CNA Insurance. CNA; CNA Connect; coverages, product range, services. Accessed 2026-09-28.
- General Disclaimer. CNA; General Disclaimer paragraphs 1 and 5 (HTML lines 24 and 28): CNA describes Continental Casualty Company and its relevant affiliates; references to CNA may include one or more CCC affiliates; each particular policy/product/service is the responsibility only of the specific CNA company that issues or supplies it. Footer line 57 identifies CNA Financial Corporation as trademark registrant. Re-read 2026-09-29. Accessed 2026-09-29.
- CNA Surety - Surety and Fidelity Bonds | CNA Insurance. CNA; Surety/fidelity product sections, geography, agents/brokers, bONdLINE and claims services. Accessed 2026-09-28.
USI Insurance Services
- The Power of ONE. USI Insurance Services; History, client-count, nationwide office, and P&C / benefits / personal risk / retirement description. Accessed 2026-09-16.
- Technology Insurance. USI Insurance Services; Technology practice client types, seed-to-IPO range, and listed insurance placement lines including PrivaSafe. Accessed 2026-09-16.
- Commissions and Fees. USI Insurance Services; Licensed-producer authority, insurer-paid commission default, contingent compensation, and client request right. Accessed 2026-09-16.
- Surety Bond-Contract, Commercial and International Surety Bonds. USI Insurance Services; USI's Surety team provides a full suite of surety bond services...Contract, Commercial and International Surety solutions; long history...providing substantial surety credit in the construction industry; USI's proprietary bond submission process; USI's construction and surety products include: Bid Bonds, Performance & Payment Bonds..., Establish Surety Programs, Commercial Surety and Financial Obligations, Subcontractor Default Insurance (SDI); CASE STUDY: 50% Revenue Increase; CASE STUDY: $110,000,000 in Revenues. Accessed 2026-09-23.
Surety Bonds Guide
- Glossary of Insurance Terms. National Association of Insurance Commissioners; Surety Bond; Fidelity. Accessed 2026-09-16.
- Surety bonds. U.S. Small Business Administration; Opening guarantee of work completion; Contract or commercial bonds; Bid, Payment, Performance, Ancillary; Eligibility > credit, capacity, and character. Accessed 2026-09-16.
- 40 U.S. Code § 3131 — Bonds of contractors of public buildings or works. Legal Information Institute, Cornell Law School, reproducing 40 U.S.C. § 3131; §3131(b) Type of Bonds Required — performance bond and payment bond. Accessed 2026-09-16.
- Surety Bonds. Chubb; Construction Surety Bonds (performance, payment, maintenance); Commercial Surety Bonds (license and permit, court, commercial contract). Accessed 2026-09-16.
- Surety Bonds Insurance. Harper; What is Surety Bonds insurance?; A bond is not insurance; License & permit bonds; Contract bonds — bid, performance, and payment; Is a bond the same as insurance? Accessed 2026-09-16.
