CNA Small Business Insurance: Products, Agents and Service
CNA directs small-business buyers to independent agents and describes CNA Connect as a businessowners policy for more than 600 small-business classes. Issuer and availability vary by policy and state, so confirm both in a quote. 1,2,3
What Is Newfront?
Newfront suits growing and enterprise businesses seeking specialist insurance and benefits teams plus Navigator policy tools; small firms wanting an instant direct quote should compare online carriers. Its Partner Management tool is included in client service agreements. 5,6,7,8
What Is Technology Errors and Omissions (E&O) Insurance?
Technology errors and omissions coverage can help pay when a customer claims your software, hosting, installation or technology advice caused financial loss. If you provide tech products or services, check each activity; cyber incidents and unrelated professional work need separate review. 11,12,13,14,15,16,17
Key Differences in Tech E&O Insurance
Broker-negotiated technology and cyber wording
Newfront lists Tech E&O alongside cyber liability and other cyber coverages, brokers the placement and says its Tech E&O and Cyber team negotiates bespoke language. CNA describes Technology E&O intended to support contractual requirements, without saying in the reviewed claims that cyber must be part of the same placement. If you need tailored contract wording, ask Newfront what language it will negotiate and CNA which form addresses your customer commitments. 4 9
Application and claims support
Newfront begins with a consultation gathering industry and company details rather than an instant quote, and describes hands-on claims consultation before and after an incident across its cyber-and-tech-E&O work. CNA identifies dedicated claims support and privacy/data-protection risk-control resources. Compare who will collect the submission, whether there is an assigned claims contact and which security services are included. The records do not establish a quote timeline or specific claim outcome for either provider. 4 10
What to Confirm in Tech E&O Insurance Quotes
Review Scores
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
CNA
Review Score
1 rated source
Customer feedback on CNA is mixed and hard to compare. NerdWallet gave it 4.5 out of 5 for manufacturers, while Trustpilot shows about 1.4 out of 5 from 49 mostly self-selected reviews.[1][5]
Read CNA reviewsNewfront
Review Score
1 rated source
Newfront has too little firmwide customer feedback for a reliable review verdict. An individual agent’s BBB grade does not establish the wider company’s service quality.[6]
Read Newfront reviewsOffering Details
CNA vs Newfront: Tech E&O Insurance: documented features by provider
| Criteria | CNA Technology Errors & Omissions | Newfront Cyber Risk Technology Errors & Omissions |
|---|---|---|
| Role in This Line | Confirm in your quote. | Newfront lists Technology Errors and Omissions (E&O) as one of the named coverages its Cyber Risk practice places, alongside cyber liability, data breach, business interruption, network security liability and cyber extortion coverage. Newfront brokers this coverage; it does not underwrite it. 9Company-reported. Cyber Risk page's Key Coverages list. |
| Issuing Insurer | Confirm in your quote. | The reviewed page does not name an insurer for technology E&O placements; as a broker, Newfront's carrier for this line would depend on the placement. 9Not found in reviewed sources. Checked the Cyber Risk page for a named tech E&O carrier; none was found. |
| Who It’s For | CNA describes Technology E&O for technology businesses. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US specialty commercial liability Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | The reviewed page markets the Cyber Risk practice broadly, without a technology-E&O-specific eligibility threshold; Newfront says its cyber team helps clients navigate "increased underwriting standards" as carriers evaluate applicants. 9Company-reported. Cyber Risk page's Our Approach introduction. |
| Coverage Features | CNA says its technology E&O addresses contractual requirements and seeks to reduce coverage gaps. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US specialty commercial liability Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | Newfront names its "Tech E&O and Cyber team" specifically and says that team "negotiates bespoke language to ensure the broadest terms available in the marketplace," indicating technology E&O is negotiated alongside cyber wording rather than sold as an off-the-shelf form; the reviewed page does not describe specific tech E&O exclusions or professional-services scope. 9Company-reported. Cyber Risk page's Subject Matter Expertise section. |
| Limits and Retentions | Confirm in your quote. | Newfront says its technology team provides "proprietary modeling data to make informed decisions on limits that align with your risk exposure and tolerance," but the reviewed page does not publish specific limit ranges, retentions or premium figures for technology E&O. 9Not publicly disclosed. Cyber Risk page's Subject Matter Expertise section; limit amounts are quote-specific. |
| Risk Services | CNA identifies responsive claims support and privacy/data-protection risk-control resources for technology clients. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US specialty commercial liability Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | Newfront says it delivers risk assessment on cyber infrastructure and policy design, negotiates coverage and placement once a client is aligned with regulatory and carrier requirements, and provides "hands-on" claims consultation before and after a breach or claim, applied to the cyber-and-tech-E&O tower it services together. 9Company-reported. Cyber Risk page's Our Approach section; describes the cyber practice generally, applied to tech E&O as a listed coverage within it. |
| How to Apply | Confirm in your quote. | You engage Newfront's Cyber Risk practice for technology E&O placement by requesting a consultation, which asks for your industry, company details and the service you need rather than issuing an instant quote. 10Company-reported. General consultation intake, not a technology-E&O-specific application path. |
Full Comparison
More CNA vs Newfront Comparisons
Other Tech E&O Insurance Comparisons
Sources
CNA
- Insurance for Small Businesses. CNA; Insurance for Small Businesses, lines 38-50 and 65-67 (CNA Central and agent route); lines 79-106 (product and stated appetite lists); page footer line 132 (CNA registered service mark). Accessed 2026-09-28.
- CNA Connect Small Businessowners Policy (BOP) | CNA Insurance. CNA; CNA Connect; coverages, product range, services. Accessed 2026-09-28.
- General Disclaimer. CNA; General Disclaimer paragraphs 1 and 5 (HTML lines 24 and 28): CNA describes Continental Casualty Company and its relevant affiliates; references to CNA may include one or more CCC affiliates; each particular policy/product/service is the responsibility only of the specific CNA company that issues or supplies it. Footer line 57 identifies CNA Financial Corporation as trademark registrant. Re-read 2026-09-29. Accessed 2026-09-29.
- Cyber Insurance - Cyber Risk Solutions | CNA Insurance. CNA; Cyber, Media, Technology & Professional Liability; product sections. Accessed 2026-09-28.
Newfront
- Business Insurance. Newfront; Purpose-Built Team; Full Transparency; Streamlined Program Management. Accessed 2026-09-15.
- Employee Benefits. Newfront; Employee Benefits heading; Tailored Solutions; Comprehensive Expertise: Benefits, Global Benefits, Compensation and Retirement. Accessed 2026-09-16.
- WTW Completes Acquisition Of Newfront. WTW; 27 January 2026 release; completion announcement and allocation of Business Insurance and Total Rewards to WTW segments. Accessed 2026-09-15.
- Cyber Risk. Newfront; Key Coverages to Protect Your Business: Technology Errors and Omissions (E&O); Subject Matter Expertise: "Tech E&O and Cyber team negotiates bespoke language to ensure the broadest terms available in the marketplace"; Our Approach: Coverage Negotiation, Claims Consultation; Leadership: Jennifer Wilson. Accessed 2026-09-23.
- Get Started Today. Newfront; Consultation form: schedule a consultation to see how Newfront can reduce your risk. Accessed 2026-09-23.
Tech E&O Insurance Guide
- Glossary of Insurance Terms. National Association of Insurance Commissioners; Professional Errors and Omissions Liability; Errors and Omissions Liability | Professional Liability other than Medical. Accessed 2026-09-16.
- Insurance and Bonding Guidelines. Georgia Department of Administrative Services; Professional Liability / Errors and Omissions p.6; Technology Errors & Omissions (Cyber Liability) §9 pp.7–8. Accessed 2026-09-16.
- Appendix J – Contractor’s Insurance Requirements, Information Technology Umbrella Contract – Manufacturer Based (Statewide). New York State Office of General Services; §4 Technology Errors and Omissions, printed p.6 / PDF p.6; claims-made tail note. Accessed 2026-09-16.
- Technology Errors and Omissions Insurance. The Hartford; What Is Technology Errors and Omissions Insurance?; differences between cyber liability and errors and omissions; How Technology Errors and Omissions Insurance Works With Contracts. Accessed 2026-09-16.
- DigiTech Enterprise Risk Management. Chubb; Coverage Synopsis > Third-Party Liability Coverage > Technology Errors and Omissions; Cyber, Privacy and Network Security Liability; footer product-summary disclaimer. Accessed 2026-09-16.
- Chubb DigiTech Enterprise Risk Management Policy — Technology E&O, Cyber and Privacy Short Form Application. ACE American Insurance Company / Chubb; Claims-made notice p.1; §2 Nature of Operations product/service schedule pp.2–3; §7 Technology E&O pp.4–5; §9–10 current and desired coverage pp.5–6. Accessed 2026-09-16.
- Cyber Risk for Technology Companies. Travelers; CyberRisk Tech coverage includes… technology errors and omissions; businesses can choose cyber protection, E&O protection or both; E&O coverage helps address… errors, omissions or negligent acts in the performance of its services. Accessed 2026-09-16.
