CNA Small Business Insurance: Products, Agents and Service
CNA directs small-business buyers to independent agents and describes CNA Connect as a businessowners policy for more than 600 small-business classes. Issuer and availability vary by policy and state, so confirm both in a quote. 1,2,3
What Is Newfront?
Newfront suits growing and enterprise businesses seeking specialist insurance and benefits teams plus Navigator policy tools; small firms wanting an instant direct quote should compare online carriers. Its Partner Management tool is included in client service agreements. 5,6,7,8
What Is Commercial Auto Insurance?
Commercial auto suits businesses that use vehicles for work and need liability protection; damage to your own vehicles is a separate coverage choice. If employees drive personal or rented cars, check how those trips are handled. 10,11,12,13
Key Differences in Commercial Auto Insurance
Safety Programs and Claims Work
CNA identifies Driver Distractions and Cargo Securement programs alongside claims support. Newfront's casualty practice describes integrated risk-control resources and claims advocacy through resolution, which it says includes auto liability claims. CNA's record names two auto-focused programs; Newfront's describes a broader casualty service and an ongoing claims role. Ask how these services apply to your driver fleet and who coordinates an open claim. 4 9 9
Underwriting and Placement
CNA publishes liability for owned, hired and non-owned business autos, plus physical damage and an executive option. Newfront brokers Auto Liability and negotiates program structure with carriers; it does not publish an issuing insurer or auto limits on the reviewed page. A buyer comparing these routes should distinguish CNA's insurer offering from Newfront's placement process and request the proposed carrier terms. 4 4 9 9
What to Confirm in Commercial Auto Insurance Quotes
Review Scores
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
CNA
Review Score
1 rated source
Customer feedback on CNA is mixed and hard to compare. NerdWallet gave it 4.5 out of 5 for manufacturers, while Trustpilot shows about 1.4 out of 5 from 49 mostly self-selected reviews.[1][5]
Read CNA reviewsNewfront
Review Score
1 rated source
Newfront has too little firmwide customer feedback for a reliable review verdict. An individual agent’s BBB grade does not establish the wider company’s service quality.[6]
Read Newfront reviewsOffering Details
CNA vs Newfront: Commercial Auto Insurance: documented features by provider
| Criteria | CNA Commercial Auto | Newfront Auto Liability Insurance |
|---|---|---|
| Role in This Line | Confirm in your quote. | Newfront's casualty practice brokers auto liability coverage. It negotiates placement and program structure with carriers rather than underwriting the risk itself. 9Company-reported. Casualty offering page; auto liability is one of several coverages the casualty practice places. |
| Issuing Insurer | Confirm in your quote. | The reviewed casualty page does not name the insurer or insurers that would issue an auto liability policy placed through Newfront. 9Not publicly disclosed. Casualty page as read on 2026-09-23; carrier depends on the specific placement. |
| Who It’s For | Confirm in your quote. | Newfront says it addresses "the rise in motor vehicle accidents" as part of casualty risk for companies of every size and scope, without naming a fleet-size or industry cutoff for auto liability specifically. 9Company-reported. Casualty page intro paragraph; general framing, not a stated eligibility rule. |
| Coverage Features | CNA commercial auto covers business-use owned, hired and non-owned vehicles for bodily injury/property damage. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US commercial auto Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. CNA lists automobile liability and physical damage, and an optional Drive Other Car endorsement for executives. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US commercial auto Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | Newfront lists Auto Liability among the Key Coverages of its casualty program, alongside general liability, product liability, workers' compensation, umbrella/excess liability, and environmental and pollution liability. 9Company-reported. Casualty page Key Coverages list; no description of auto-specific limits, endorsements or fleet-safety requirements. |
| Limits and Retentions | Confirm in your quote. | Newfront's casualty page does not publish limits, deductibles, retentions or program structures (such as guaranteed-cost versus large-deductible) specific to auto liability. 9Not publicly disclosed. Casualty page as read on 2026-09-23; program-structure options are described only in general terms for casualty overall. |
| Risk Services | CNA names Driver Distractions/Cargo Securement programs and claims support. 4Company-reported. Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US commercial auto Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control. | Newfront says its casualty practice provides claims advocacy and integrated risk control resources to help clients mitigate risk exposures and reduce claim frequency and costs, alongside market intelligence from carrier relationships. 9Company-reported. Claims Advocacy & Risk Control and Market Intelligence sections; described casualty-wide, not auto-specific. |
| How to Apply | Confirm in your quote. | You start an auto liability placement by requesting a consultation through Newfront's casualty page. 9Company-reported. Casualty page call-to-action; no online quoting or binding described. |
| Claims Support | Confirm in your quote. | Newfront says its casualty claims advocacy team manages claims through resolution, which would include an auto liability claim. 9Company-reported. The Newfront Difference section; casualty-wide description, not an auto-specific claims workflow. |
Full Comparison
More CNA vs Newfront Comparisons
Other Commercial Auto Insurance Comparisons
Sources
CNA
- Insurance for Small Businesses. CNA; Insurance for Small Businesses, lines 38-50 and 65-67 (CNA Central and agent route); lines 79-106 (product and stated appetite lists); page footer line 132 (CNA registered service mark). Accessed 2026-09-28.
- CNA Connect Small Businessowners Policy (BOP) | CNA Insurance. CNA; CNA Connect; coverages, product range, services. Accessed 2026-09-28.
- General Disclaimer. CNA; General Disclaimer paragraphs 1 and 5 (HTML lines 24 and 28): CNA describes Continental Casualty Company and its relevant affiliates; references to CNA may include one or more CCC affiliates; each particular policy/product/service is the responsibility only of the specific CNA company that issues or supplies it. Footer line 57 identifies CNA Financial Corporation as trademark registrant. Re-read 2026-09-29. Accessed 2026-09-29.
- Commercial Auto Insurance for Businesses | CNA Insurance. CNA; Coverages, endorsements, risk control, claims. Accessed 2026-09-28.
Newfront
- Business Insurance. Newfront; Purpose-Built Team; Full Transparency; Streamlined Program Management. Accessed 2026-09-15.
- Employee Benefits. Newfront; Employee Benefits heading; Tailored Solutions; Comprehensive Expertise: Benefits, Global Benefits, Compensation and Retirement. Accessed 2026-09-16.
- WTW Completes Acquisition Of Newfront. WTW; 27 January 2026 release; completion announcement and allocation of Business Insurance and Total Rewards to WTW segments. Accessed 2026-09-15.
- Casualty. Newfront; Casualty intro: addressing the rise in motor vehicle accidents; Key Coverages to Protect Your Business: Auto Liability; Claims Advocacy & Risk Control; Market Intelligence. Accessed 2026-09-23.
Commercial Auto Insurance Guide
- Commercial Insurance Guide. California Department of Insurance; Commercial Automobile: Coverage, Classification and Limits. Accessed 2026-09-16.
- Auto Insurance. NAIC; Coverages. Accessed 2026-09-16.
- Business Vehicle Insurance. Insurance Information Institute; Will My Personal Auto Policy Cover Business Use?; What Vehicles Are Covered?; What Coverage Do I Need if Employees Drive Their Personal Vehicles for Business?; Does a Business Umbrella Cover Autos?; Do I Need a Business Auto Policy?; Be Sure the Right Insured Is on the Policy. Accessed 2026-09-16.
- Business Auto Coverage Form. Insurance Services Office, Inc.; hosted by National General; I.A, printed/PDF page 1; II.A.1, printed/PDF page 2; III.C–D, printed/PDF page 6; II.B.6, printed/PDF page 3; III.B.3, printed/PDF page 6. Accessed 2026-09-16.
