CNA Small Business Insurance: Products, Agents and Service
CNA directs small-business buyers to independent agents and describes CNA Connect as a businessowners policy for more than 600 small-business classes. Issuer and availability vary by policy and state, so confirm both in a quote. 1,2,3
What Is Marsh McLennan Agency?
Marsh McLennan Agency provides business insurance and employee health and benefits, alongside retirement, wealth, and private-client services across the United States and Canada. Its US small-business page lists six common coverage types and directs buyers to request a personalized quote by phone; the insurer and terms for a specific placement must be confirmed in the proposal. 6,7
Read the Marsh McLennan Agency profile
Read the Marsh McLennan Agency Media Liability Insurance page
What Is Media Liability Insurance?
Media liability can help pay defense costs for claims about content you create or distribute, such as allegations of defamation or infringement. Consider it if you publish or produce content for your business or clients; match the quote to each activity. 9,10,11
Key Differences in Media Liability Insurance
Listed Media Claims
CNA’s Epack 3 sell sheet describes cover for common media perils and says subpoena assistance and mitigation options are available. Marsh McLennan Agency names media liability within its executive and professional offering but does not list which publication claims its placement addresses. If your risk centers on defamation, privacy, or intellectual-property allegations, ask Marsh McLennan Agency to identify those triggers in the proposed form; ask CNA which listed perils and subpoena costs apply. 5 8
Package and quote route
CNA describes Epack 3 as a modular policy combining cyber, media, technology, and professional liability. Marsh McLennan Agency invites organizations to discuss placement with an adviser or specialist, without publishing a quote or binding timeline. The practical choice is whether you want to assess a named multi-line structure or work through an adviser to define the media placement. Compare the schedule and application requirements before you choose a route. 4 8
What to Confirm in Media Liability Insurance Quotes
CNA and Marsh McLennan Agency Review Scores for 2026
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
CNA Review Score
Review Score
1 rated source
Customer feedback on CNA is mixed and hard to compare. NerdWallet gave it 4.5 out of 5 for manufacturers, while Trustpilot shows about 1.4 out of 5 from 49 mostly self-selected reviews.[1][5]
Read CNA reviewsMarsh McLennan Agency Review Score
Review Score
2 rated sources
There are almost no public customer reviews of Marsh McLennan Agency (MMA). Trustpilot shows 3.2 out of 5, but from a single review, and BBB shows an A grade with four complaints closed in three years.[8][9][1]
Read Marsh McLennan Agency reviewsCNA vs Marsh McLennan Agency Media Liability Insurance Compared
CNA vs Marsh McLennan Agency: Media Liability Insurance: documented features by provider
| Criteria | Epack 3 Media Liability | Marsh McLennan Agency media (official overview) |
|---|---|---|
| Role in This Line | CNA describes Epack 3 as a modular policy that combines cyber, media, technology and professional-liability coverages. 4,5Company-reported. This is a bundled program description; selected coverage parts and limits require the issued policy. | Marsh McLennan Agency describes arranging media for the audience stated on the cited product page. 8Company-reported. media marketed by marsh-mclennan-agency; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement. |
| Who It’s For | Confirm in your quote. | Organizations seeking executive and professional liability solutions; covered media claims are not specified on the cited overview. 8Company-reported. media marketed by marsh-mclennan-agency; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement. |
| Coverage Features | CNA’s Epack 3 sell sheet describes cover for common media perils and says subpoena assistance and mitigation-related options are available. 5Company-reported. The sell sheet does not enumerate all covered perils or establish that every option is included. | The cited product page describes media liability as a named executive and professional product; the overview does not itemize covered media claims. Marketing description only; actual coverage, exclusions, conditions, limits, and availability depend on the issued policy and jurisdiction. 8Company-reported. media marketed by marsh-mclennan-agency; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement. |
| Limits and Retentions | Confirm in your quote. | The cited overview does not set a universal limit or retention for this line. Ask for the proposed policy form, limits, retentions, exclusions, and conditions in the quote. 8Not publicly disclosed. Only the cited marketing page was reviewed for published limit and retention information; no policy-form entitlement is inferred. |
| Risk Services | CNA says media and professional-liability customers can access risk-mitigation resources and its cyber page describes specialized risk-control support. 4,5Company-reported. The service statements are company-reported and do not establish a specific service entitlement on a given policy. | Confirm in your quote. |
| How to Apply | CNA’s sell sheet says Epack 3 shortened quote intake for smaller risks, including fewer questions for media liability. 5Company-reported. The source does not state a universal revenue threshold or promise quote/bind timing. | The page invites organizations to contact a Marsh McLennan Agency adviser or specialist to discuss placement. The page does not establish a quote, bind, or coverage-effective timeline. 8Company-reported. media marketed by marsh-mclennan-agency; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement. |
Related Pages for CNA vs Marsh McLennan Agency Media Liability
Media Liability Insurance Pages for CNA and Marsh McLennan Agency
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Other Media Liability Insurance Provider Comparisons
Sources for CNA vs Marsh McLennan Agency Media Liability Insurance
Sources About CNA
- Insurance for Small Businesses. CNA; Insurance for Small Businesses, lines 38-50 and 65-67 (CNA Central and agent route); lines 79-106 (product and stated appetite lists); page footer line 132 (CNA registered service mark). Accessed 2026-09-28.
- CNA Connect Small Businessowners Policy (BOP) | CNA Insurance. CNA; CNA Connect; coverages, product range, services. Accessed 2026-09-28.
- General Disclaimer. CNA; General Disclaimer paragraphs 1 and 5 (HTML lines 24 and 28): CNA describes Continental Casualty Company and its relevant affiliates; references to CNA may include one or more CCC affiliates; each particular policy/product/service is the responsibility only of the specific CNA company that issues or supplies it. Footer line 57 identifies CNA Financial Corporation as trademark registrant. Re-read 2026-09-29. Accessed 2026-09-29.
- Cyber Insurance - Cyber Risk Solutions. CNA; Current U.S. page: Epack 3 combines cyber, media, technology and professional liability; MPL appetite, media support, technology E&O, claims and risk-control descriptions. Retrieved 2026-09-30. Accessed 2026-09-30.
- Epack 3 – Cyber, Media, Technology & Professional Liability. CNA; Official sell sheet: modular bundled policy, media coverages and possible extensions, technology/professional line descriptions and quote process for small risks. Marketing summary expressly defers to issued policy. Retrieved 2026-09-30. Accessed 2026-09-30.
Sources About Marsh McLennan Agency
- Who We Are. Marsh McLennan Agency; Lines 193-195: ‘a business of Marsh’ and company-listed service lines across US and Canada. This does not establish the legal entity for an account, corporate ownership chart, or insurer role. Accessed 2026-09-29.
- Small Business Insurance Solutions. Marsh McLennan Agency; Lines 205-207: small-business audience and call invitation; lines 224-249 list six coverage categories and short descriptions; line 264 is an embedded form whose function is not stated. No form submitted. Accessed 2026-09-29.
- Executive and Professional Liability | MMA. Marsh McLennan Agency; Media liability is named within the executive and professional liability policy suite. Accessed 2026-09-30.
Sources for the Media Liability Insurance Guide
- Insurance for Social Media Liability. Journal of Insurance Regulation; authors Kevin T. Merriman, David M. Knapp, Meghan E. Ruesch and Nicole M. Weir; PDF pp.5–7 abstract/summary; PDF p.4 nonendorsement disclaimer; CGL personal and advertising injury and media-business exclusion discussion. Accessed 2026-09-16.
- Media Liability Coverage Part. Hiscox; I p.1; IV–V pp.2–3; VI pp.3–7; VII pp.7–8. Accessed 2026-09-16.
- Media Application Form — United States. CFC Underwriting Limited; Sections 1–2 PDF pp.2–5; Section 3 pp.5–6; Section 4 pp.7–8; Sections 6–7 pp.10–11. Accessed 2026-09-16.
