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Insurance Questions for Productivity Software Businesses
Which Insurance Should You Consider?
Consider technology errors and omissions (E&O), professional errors and omissions (E&O), cyber liability, and commercial property. Start with the coverages tied to your day-to-day operations, then use the situations and buying questions below to compare your options.
Technology errors and omissions (E&O)
A customer relies on the product’s workflow, automation, integrations or service commitments.
Technology E&O is not defined universally by the reviewed general sources. Chubb describes one named DigiTech ERM product as addressing third-party financial injury from insured products and services; that is an example only.[5][6]
Ask Before Buying
Which services, integrations, customer configurations, financial-loss allegations and service commitments are within the quoted form’s definitions and exclusions?
Professional errors and omissions (E&O)
The company provides implementation, migration, workflow configuration or other professional services along with software.
Professional-liability wording depends on the form’s definition of services. Describe the work and ask the insurer whether it falls within that definition.[3]
Ask Before Buying
Are implementation and configuration services described as insured professional services, and which claims or contract duties are excluded?
Cyber liability
The product stores customer content or credentials, connects to third-party systems, or relies on cloud vendors.
Cyber forms may address the insured business’s response costs and claims by others, but the examples are not guaranteed policy terms. Check the actual form and limits.[1][2]
Ask Before Buying
Does the proposed form address your data, system access, vendor-held records, defense, response costs, interruption triggers and applicable sublimits?
Commercial property
You operate or lease a server room, testing space or equipment used to deliver the service.
Describe any physical equipment and location in the property schedule. A software outage alone does not establish covered property damage; check the actual interruption trigger.[7][3]
Ask Before Buying
Which physical equipment and locations are scheduled, and what covered-cause and valuation terms apply?
Before an Enterprise Pilot or Renewal
Read the service schedule, uptime commitments, indemnity clauses and customer security requirements together. Turn each promised service and customer dependency into a scenario for the broker: failed migration, inaccessible records, integration defect, unauthorized access or a customer’s financial loss. Contract language is a quote input, not proof that insurance pays the obligation.[1][6]
Ask the insurer to show which forms, definitions and exclusions apply to your professional services, technology services, cyber scenarios and property damage.[3][1][6]
Separate Outage and Data Scenarios
Separate four causes for your product: a breach, an error in your service, physical damage to your equipment, or an outage at a cloud provider. Ask which form definitions and triggers address each one; cyber and property business-interruption terms can differ.[2][4]
For any proposed interruption protection, ask whether the form requires damage to your own system, includes a named dependent provider, imposes a waiting period or sublimit, and how it measures income loss. A cyber label alone does not establish the answer for your SaaS scenario.[1][6]
Include Integrations and Vendor Access
Inventory privileged accounts, APIs, data flows, processors and cloud dependencies. FTC advises small businesses to assess supplier risk and asks buyers to examine vendor-held data and policy treatment; apply the advice to your actual vendors and systems.[1]
Limit access to what each integration needs and preserve an incident contact and recovery plan. These are operational preparation steps; ask separately how the proposed policy treats response, defense and interruption for the described event.[1][2]
Providers to Compare by Coverage
Technology errors and omissions (E&O)
Alliance Risk
Spot Score
Review Score
Not enough ratings
Amelia Risk
Spot Score
Review Score
2.0/ 10
Professional errors and omissions (E&O)
Alliance Risk
Spot Score
Review Score
Not enough ratings
Amelia Risk
Spot Score
Review Score
2.0/ 10Cyber liability
Alliance Risk
Spot Score
Review Score
Not enough ratings
Amelia Risk
Spot Score
Review Score
2.0/ 10Commercial property
Alliance Risk
Spot Score
Review Score
Not enough ratings
CFC
Spot Score
Review Score
Not enough ratings
Common Questions
Does cyber insurance cover a customer’s losses when our productivity app goes down?
FTC describes third-party cyber coverage as potentially addressing claims by others and first-party coverage as potentially addressing the insured business’s own costs. The examples do not establish that a service outage or customer contract claim is covered.[2]
Read the Full AnswerIs technology E&O just another name for professional E&O?
Not necessarily. A label alone does not show how a form treats your software, integrations or implementation services. Ask the insurer to compare the service definitions, covered allegations and exclusions in the specific forms.[3]
Read the Full AnswerSources and Further Reading
- Cybersecurity for Small Business — Federal Trade Commission. Supplier risk, response planning and cyber-insurance buyer questions. Educational guidance, not policy wording.
FTC small-business guidance on supplier risks and cyber-insurance review questions.
- Cyber Insurance — Federal Trade Commission (content developed with NAIC and federal partners). First-party coverage, lines 46–77; third-party coverage, lines 78–102. Examples are not a promise for any policy.
FTC first-party and third-party cyber examples, explicitly subject to policy terms.
- Small Business Insurance — National Association of Insurance Commissioners. BOP and exclusions; general liability and exclusions; professional liability, crime and cyber; business property. General educational descriptions, not policy terms.
- Business Interruption and Business Owner Policy — National Association of Insurance Commissioners. Business interruption and contingent business interruption; covered physical damage and dependent-business trigger qualifications.
- Cyber Insurance Coverage and Products — Chubb. DigiTech Enterprise Risk Management product description; Chubb’s named product summary describes technology E&O for third-party financial injury arising from insured products and services. Product-specific summary, not a universal definition or buyer policy form.
- Technology Exposures — Chubb. Information loss, network-security failure, interruption, vendor incidents and technology-service errors; exposure examples, not a coverage determination.
Chubb exposure scenarios for technology-service, vendor and network risks; exposure guidance only.
- Commercial Insurance Guide — California Department of Insurance. Revised June 14, 2024; commercial property, inland marine, boiler and machinery/equipment breakdown, commercial general liability, commercial auto, umbrella, and workers compensation. California-focused guidance; confirm other jurisdictions and actual policy wording.
Spot, a product of Tools for Enlightenment, publishes this guide and works in the commercial insurance market. This is general buyer education; policy terms and state-specific obligations determine coverage and requirements.
Updated 2026-09-28. Editorial Policy
Get Help With Insurance Buying and Renewals.
Get help buying coverage and managing renewals, with less paperwork for your team. Start with a free consultation.