--- title: "Marsh Reviews 2026" description: "Marsh’s global Trustpilot profile has a poor 1.3/5 score. Treat it as a service warning to investigate with your proposed team; it does not isolate US commercial accounts." canonical: "https://spot.insure/insurance-providers/marsh/reviews" page-type: "provider-reviews" updated-at: "2026-09-25" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication. [Human-readable page](https://spot.insure/insurance-providers/marsh/reviews) Canonical URL: https://spot.insure/insurance-providers/marsh/reviews # Marsh Reviews 2026 Marsh’s global Trustpilot profile has a poor 1.3/5 score. Treat it as a service warning to investigate with your proposed team; it does not isolate US commercial accounts. [2](https://www.jdpower.com/sites/default/files/file/legacy/assets/2015228_large_comm._ins._final_rev.pdf) [4](https://www.trustpilot.com/review/www.marsh.com) [7](https://buzdy.com/viewMerchant/marsh-hong-kong-limited-hong-kong) Compare Marsh’s review scores, service concerns and Spot Score before choosing business insurance. Reviewed 2026-09-25; updated 2026-09-25. ## Review Score Review Score: 5.8 / 10 from 2 rated sources, equally weighted. Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately. ## Review Sources ### Trustpilot Score: 2.6 / 10 (original: 1.3 / 5). Status: Found. Checked 2026-09-25. Scope: Global brand profile across products/countries, not U.S. commercial-only. At access: 1.3 TrustScore, 115 reviews, 35 in prior 12 months; 95% one-star, 2% two-star, 3% five-star. Page says no history of asking customers for reviews and warns reviews may not be representative. Visible reviews mix renewals/claims, household/auto and non-U.S. experiences. [4](https://www.trustpilot.com/review/www.marsh.com) TrustScore: 1.3 (0–5 stars); 115 reviews; 35 reviews in prior 12 months ### Buzdy (Google review aggregation) Score: 9.0 / 10 (original: 4.5 / 5). Status: Found. Checked 2026-09-25. Scope: Named Marsh (Hong Kong) Limited office in Quarry Bay, Hong Kong. Buzdy states ratings/counts are powered by Google. Foreign local office only; not the U.S. Marsh brokerage or a firmwide score. Buzdy lists 4.5/5 from 4 Google reviews for Marsh (Hong Kong) Limited at One Taikoo Place, Quarry Bay, Hong Kong; listing says details last verified 2026-07-29. Aggregator is Buzdy and stated original review source is Google. Tiny office-level sample, not U.S. commercial-broker consensus. Search query: “Marsh insurance Google reviews Birdeye reviews”. [7](https://buzdy.com/viewMerchant/marsh-hong-kong-limited-hong-kong) Google reviews shown by Buzdy: 4.5 (0–5 stars); 4 reviews; Listing verification 2026-07-29; accessed 2026-09-25 ### J.D. Power Status: Found. Checked 2026-09-25. Scope: Historical study search-result lead only; underlying PDF and methodology were not verified. Not current. Search located a 2015 J.D. Power Large Commercial Insurance Study result whose table included Marsh. The study file was not successfully opened in this pass, so no rank, score, scale, dimension or scope detail is claimed. [2](https://www.jdpower.com/sites/default/files/file/legacy/assets/2015228_large_comm._ins._final_rev.pdf) ### NerdWallet Status: Not found in reviewed sources. Checked 2026-09-25. Scope: Exact-name search for Marsh on NerdWallet; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist. Search query: site:nerdwallet.com "Marsh" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured. [1](https://www.google.com/search?q=site%3Anerdwallet.com%20%22Marsh%22%20insurance) ### NAIC Status: Not found in reviewed sources. Checked 2026-09-25. Scope: Exact-name search for Marsh on NAIC; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist. Search query: site:content.naic.org "Marsh" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured. [3](https://www.google.com/search?q=site%3Acontent.naic.org%20%22Marsh%22%20insurance) ### ConsumerAffairs Status: Not found in reviewed sources. Checked 2026-09-25. Scope: Exact-name search for Marsh on ConsumerAffairs; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist. Search query: site:consumeraffairs.com "Marsh" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured. [5](https://www.google.com/search?q=site%3Aconsumeraffairs.com%20%22Marsh%22%20insurance) ### BBB Status: Not found in reviewed sources. Checked 2026-09-25. Scope: Exact-name search for Marsh on BBB; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist. Search query: site:bbb.org "Marsh" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured. [6](https://www.google.com/search?q=site%3Abbb.org%20%22Marsh%22%20insurance) ### Birdeye Status: Not found in reviewed sources. Checked 2026-09-25. Scope: Search attempt for a matching U.S. Marsh brokerage Birdeye profile; no identity-verified result surfaced. Query: “Marsh insurance Google reviews Birdeye reviews”. A result for Marsh Hong Kong was a Buzdy aggregation of Google reviews, not a Birdeye profile. [8](https://www.google.com/search?q=%22Marsh%22%20insurance%20Google%20reviews%20Birdeye%20reviews) ### Provider website Status: Found. Checked 2026-09-25. Scope: Company-authored identity and offering context; not independent customer feedback. The provider website supplies company and offering context. Company-authored material is not included as a customer rating. [9](https://www.marsh.com/en/home.html) ## What the Evidence Means for Your Business Recent Trustpilot reviews provide a broad service-warning signal, but the profile says Marsh has not invited customers and reviews may not be representative. Some reviewers discuss commercial renewals or claims, while many report personal lines or non-U.S. experiences. The Hong Kong Google aggregate concerns one foreign office with four reviews. Neither source measures U.S. commercial-policy claims outcomes. [4](https://www.trustpilot.com/review/www.marsh.com) [2](https://www.jdpower.com/sites/default/files/file/legacy/assets/2015228_large_comm._ins._final_rev.pdf) [7](https://buzdy.com/viewMerchant/marsh-hong-kong-limited-hong-kong) [9](https://www.marsh.com/en/home.html) ## Spot Score - Broker Spot Score: 5.6 / 10. Assessed 2026-09-22; review due 2026-10-22. Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://spot.insure/insurance-providers/marsh/reliability) or [see the methodology](https://spot.insure/spot-rating). ## Limitations - Trustpilot warns that reviews may not be representative; reviews span countries and products. - 2015 J.D. Power study is old; its metric and methodology were not revalidated. - NAIC complaint indices attach to named insurers and lines, not Marsh as a broker. ## Questions to Ask - What service commitments govern renewal timing, claims escalation and response ownership? - Which insurer issued the policy, and what is its current line/year NAIC complaint index? ## Disclosure Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy. ## Sources 1. [NerdWallet exact-name search for Marsh](https://www.google.com/search?q=site%3Anerdwallet.com%20%22Marsh%22%20insurance) — NerdWallet; Exact-name search for Marsh on NerdWallet; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.; accessed 2026-09-25. 2. [J.D. Power 2015 Large Commercial Insurance Study](https://www.jdpower.com/sites/default/files/file/legacy/assets/2015228_large_comm._ins._final_rev.pdf) — J.D. Power; Historical study search-result lead only; underlying PDF and methodology were not verified. Not current.; accessed 2026-09-25. 3. [NAIC exact-name search for Marsh](https://www.google.com/search?q=site%3Acontent.naic.org%20%22Marsh%22%20insurance) — NAIC; Exact-name search for Marsh on NAIC; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.; accessed 2026-09-25. 4. [Marsh Reviews | Trustpilot](https://www.trustpilot.com/review/www.marsh.com) — Trustpilot; Global brand profile across products/countries, not U.S. commercial-only.; accessed 2026-09-25. 5. [ConsumerAffairs exact-name search for Marsh](https://www.google.com/search?q=site%3Aconsumeraffairs.com%20%22Marsh%22%20insurance) — ConsumerAffairs; Exact-name search for Marsh on ConsumerAffairs; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.; accessed 2026-09-25. 6. [BBB exact-name search for Marsh](https://www.google.com/search?q=site%3Abbb.org%20%22Marsh%22%20insurance) — BBB; Exact-name search for Marsh on BBB; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.; accessed 2026-09-25. 7. [Marsh (Hong Kong) Limited | Buzdy](https://buzdy.com/viewMerchant/marsh-hong-kong-limited-hong-kong) — Buzdy (Google review aggregation); Named Marsh (Hong Kong) Limited office in Quarry Bay, Hong Kong. Buzdy states ratings/counts are powered by Google. Foreign local office only; not the U.S. Marsh brokerage or a firmwide score.; accessed 2026-09-25. 8. [Search for Marsh insurance reviews on Birdeye](https://www.google.com/search?q=%22Marsh%22%20insurance%20Google%20reviews%20Birdeye%20reviews) — Birdeye; Search attempt for a matching U.S. Marsh brokerage Birdeye profile; no identity-verified result surfaced.; accessed 2026-09-25. 9. [Marsh | Leader in risk, strategy, people, and investments](https://www.marsh.com/en/home.html) — Marsh; Hero and capability tiles; FAQ: What does Marsh do?; industries served; Is Marsh the same as Marsh McLennan? January 2026 brand change; accessed 2026-09-16. ## Methodology The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source. A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating. [View Marsh provider profile](https://spot.insure/insurance-providers/marsh) ## Agent and Developer Resources - [Markdown page](https://spot.insure/insurance-providers/marsh/reviews.md) - [Developer resources](https://spot.insure/developers) - [Public MCP server](https://spot.insure/mcp) - [MCP server manifest](https://spot.insure/server.json) - [OpenAPI description](https://spot.insure/openapi.json) - [Public page index](https://spot.insure/llms.txt)