---
title: "Heffernan Insurance Brokers Reviews 2026"
description: "Heffernan’s available review sample is small and local, with a low Google rating for one office. Check the team that would actually serve your business."
canonical: "https://spot.insure/insurance-providers/heffernan/reviews"
page-type: "provider-reviews"
updated-at: "2026-09-25"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://spot.insure/insurance-providers/heffernan/reviews)

Canonical URL: https://spot.insure/insurance-providers/heffernan/reviews

# Heffernan Insurance Brokers Reviews 2026

Heffernan’s available review sample is small and local, with a low Google rating for one office. Check the team that would actually serve your business. [6](https://www.bbb.org/us/fl/west-palm-beach/profile/insurance-companies/heffernan-insurance-brokers-inc-0633-7002423) [7](https://reviews.birdeye.com/heffernan-insurance-brokers-144140015138058) [8](https://www.heffins.com/about-us/locations/)

Compare Heffernan Insurance Brokers’s review scores, service concerns and Spot Score before choosing business insurance.

Reviewed 2026-09-25; updated 2026-09-25.

## Review Score

Review Score: 5.2 / 10 from 1 rated source, equally weighted.

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately.

## Review Sources

### Google reviews (aggregated by Birdeye)

Score: 5.2 / 10 (original: 2.6 / 5).

Status: Found. Checked 2026-09-25.

Scope: Portland office listing at 5100 S Macadam Avenue, matching the official Heffernan locations directory; Birdeye identifies the original review platform as Google.

Birdeye displays 2.6/5 from 5 Google reviews. Narratives are mixed and include both business/bonding and personal-lines accounts; this small local sample does not establish firmwide sentiment. [7](https://reviews.birdeye.com/heffernan-insurance-brokers-144140015138058)

Google local listing rating (displayed by Birdeye): 2.6 (5 stars); 5 reviews

### BBB

Status: Found. Checked 2026-09-25.

Scope: A BBB profile exists for the same display name in West Palm Beach, Florida, but the official office directory lists a different Florida address in St. Augustine and no West Palm Beach office; business identity is unconfirmed.

BBB shows an A+ grade and not-accredited status on the West Palm Beach profile. The exact-name result is preserved as an ambiguous candidate only; no BBB metric is attributed to Heffernan Insurance Brokers. [6](https://www.bbb.org/us/fl/west-palm-beach/profile/insurance-companies/heffernan-insurance-brokers-inc-0633-7002423)

### Provider official office directory

Status: Found. Checked 2026-09-25.

Scope: Official provider source used to check the identity and location of local-review profiles.

Heffernan lists Portland at 5100 S Macadam Avenue and its Florida office at 400 N Ponce De Leon Blvd, St. Augustine. It does not list the West Palm Beach address shown on the BBB candidate profile. [8](https://www.heffins.com/about-us/locations/)

### NerdWallet

Status: Not found in reviewed sources. Checked 2026-09-25.

Scope: Targeted search for Heffernan Insurance Brokers on NerdWallet using query: “site:nerdwallet.com/business/insurance/learn/ "Heffernan Insurance Brokers"”.

The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [1](https://www.nerdwallet.com/business/insurance)

### J.D. Power

Status: Not found in reviewed sources. Checked 2026-09-25.

Scope: Targeted search for Heffernan Insurance Brokers on J.D. Power using query: “site:jdpower.com/business/ "Heffernan Insurance Brokers" commercial insurance”.

The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [2](https://www.jdpower.com/business/)

### NAIC

Status: Not found in reviewed sources. Checked 2026-09-25.

Scope: Targeted search for Heffernan Insurance Brokers on NAIC using query: “site:content.naic.org "Heffernan Insurance Brokers" insurance complaint index”.

The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [3](https://content.naic.org/consumer-insurance-search)

### Trustpilot

Status: Not found in reviewed sources. Checked 2026-09-25.

Scope: Targeted search for Heffernan Insurance Brokers on Trustpilot using query: “site:trustpilot.com/review/ "heffins.com"”.

The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [4](https://www.trustpilot.com/)

### ConsumerAffairs

Status: Not found in reviewed sources. Checked 2026-09-25.

Scope: Targeted search for Heffernan Insurance Brokers on ConsumerAffairs using query: “site:consumeraffairs.com/insurance/ "Heffernan Insurance Brokers"”.

The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [5](https://www.consumeraffairs.com/insurance/)

### Provider website

Status: Found. Checked 2026-09-25.

Scope: Company-authored identity and offering context; not independent customer feedback.

The provider website supplies company and offering context. Company-authored material is not included as a customer rating. [9](https://www.heffins.com/)

## What the Evidence Means for Your Business

The Portland listing shows 2.6/5 from five Google reviews and includes varied business and personal-line accounts, so it is an office-level signal only. The BBB West Palm Beach profile may share the name, but Heffernan’s official directory lists St. Augustine as its Florida office and does not verify West Palm Beach; do not attach that BBB grade to the brand. [6](https://www.bbb.org/us/fl/west-palm-beach/profile/insurance-companies/heffernan-insurance-brokers-inc-0633-7002423) [7](https://reviews.birdeye.com/heffernan-insurance-brokers-144140015138058) [9](https://www.heffins.com/)

## Spot Score

- Broker Spot Score: 5.0 / 10. Assessed 2026-09-22; review due 2026-10-22.

Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://spot.insure/insurance-providers/heffernan/reliability) or [see the methodology](https://spot.insure/spot-rating).

## Limitations

- Six specified platforms searched; not-found means no result was established by the recorded search, not that no rating or reviews exist.
- Consumer aggregates may be self-selected, unverified, office-specific, brand-wide, international, or mixed personal/commercial lines; they cannot establish commercial policy claims quality.
- NAIC complaint indices attach to a named insurer, coverage line, and reporting period; an insurance broker does not have an NAIC insurer complaint index. No line/year index was asserted without an identified insurer-level record.
- J.D. Power satisfaction rankings apply to insurer studies and eligible study participants, not automatically to brokers or agencies.

## Questions to Ask

- Which specific producing legal entity and office served the reviewer, and was the account US commercial coverage?
- For Hiscox consumer reviews, can the US commercial-policy subset be separated from international and personal lines?
- For Heffernan, should a local office sample be retained, or should it be excluded from a firmwide page?
- For any insurer complaint measure, what exact issuing insurer, NAIC company code, line, and year apply to the buyer’s quote?

## Disclosure

Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.

## Sources

1. [NerdWallet targeted search for Heffernan Insurance Brokers](https://www.nerdwallet.com/business/insurance) — NerdWallet; site:nerdwallet.com/business/insurance/learn/ "Heffernan Insurance Brokers"; accessed 2026-09-25.
2. [J.D. Power targeted search for Heffernan Insurance Brokers](https://www.jdpower.com/business/) — J.D. Power; site:jdpower.com/business/ "Heffernan Insurance Brokers" commercial insurance; accessed 2026-09-25.
3. [NAIC targeted search for Heffernan Insurance Brokers](https://content.naic.org/consumer-insurance-search) — NAIC; site:content.naic.org "Heffernan Insurance Brokers" insurance complaint index; accessed 2026-09-25.
4. [Trustpilot targeted search for Heffernan Insurance Brokers](https://www.trustpilot.com/) — Trustpilot; site:trustpilot.com/review/ "heffins.com"; accessed 2026-09-25.
5. [ConsumerAffairs targeted search for Heffernan Insurance Brokers](https://www.consumeraffairs.com/insurance/) — ConsumerAffairs; site:consumeraffairs.com/insurance/ "Heffernan Insurance Brokers"; accessed 2026-09-25.
6. [Heffernan Insurance Brokers, Inc. | BBB Business Profile](https://www.bbb.org/us/fl/west-palm-beach/profile/insurance-companies/heffernan-insurance-brokers-inc-0633-7002423) — BBB; site:bbb.org "Heffernan Insurance Brokers, Inc."; accessed 2026-09-25.
7. [Heffernan Insurance Brokers - Portland reviews](https://reviews.birdeye.com/heffernan-insurance-brokers-144140015138058) — Google reviews (aggregated by Birdeye); site:reviews.birdeye.com/heffernan-insurance-brokers Heffernan Portland reviews; accessed 2026-09-25.
8. [Locations - Heffernan Insurance Brokers](https://www.heffins.com/about-us/locations/) — Provider official office directory; site:heffins.com "Florida" "St. Augustine" "Portland" locations; accessed 2026-09-25.
9. [Heffernan Insurance Brokers](https://www.heffins.com/) — Heffernan Insurance Brokers; What we offer; Independent since 1988; Built for what’s next; footer copyright and License #0564249; Quick Insure; Get a quote; Propeller bond-portal disclaimer; accessed 2026-09-16.

## Methodology

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

[View Heffernan Insurance Brokers provider profile](https://spot.insure/insurance-providers/heffernan)

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