--- title: "Gallagher Reviews 2026" description: "Gallagher has strong Trustpilot feedback and a favorable historical large-commercial survey result. Neither directly measures today’s US small-business service." canonical: "https://spot.insure/insurance-providers/gallagher/reviews" page-type: "provider-reviews" updated-at: "2026-09-25" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication. [Human-readable page](https://spot.insure/insurance-providers/gallagher/reviews) Canonical URL: https://spot.insure/insurance-providers/gallagher/reviews # Gallagher Reviews 2026 Gallagher has strong Trustpilot feedback and a favorable historical large-commercial survey result. Neither directly measures today’s US small-business service. [2](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) [4](https://www.trustpilot.com/review/www.ajg.com) [6](https://www.bbb.org/us/il/rolling-meadows/profile/insurance-companies/gallagher-0654-23000270) Compare Gallagher’s review scores, service concerns and Spot Score before choosing business insurance. Reviewed 2026-09-25; updated 2026-09-25. ## Review Score Review Score: 9.3 / 10 from 3 rated sources, equally weighted. Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately. ## Review Sources ### J.D. Power Score: 8.6 / 10 (original: 855 / 1000). Status: Found. Checked 2026-09-25. Scope: 2017 US/Canada large-commercial broker study; participating organizations had at least $100m annual revenue or operating budget; not small-business-specific. Arthur J. Gallagher & Co. ranked second among large commercial brokers with 855/1,000. Study was based on 2,506 evaluations. This is dated, not a current rating. [2](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) Broker satisfaction rank/score: 2nd / 855 (Rank / 1,000-point score); 2017 study ### Trustpilot Score: 9.2 / 10 (original: 4.6 / 5). Status: Found. Checked 2026-09-25. Scope: Global Arthur J. Gallagher & Co. brand profile; mixed countries and insurance lines, not US commercial-only. Trustpilot displays 4.6/5 from 8,190 reviews, with 976 in the preceding 12 months. The profile says it invites customers and has merged profiles. The UK-linked profile includes multiple products and countries, so it does not isolate US commercial buyers. [4](https://www.trustpilot.com/review/www.ajg.com) TrustScore: 4.6 (5 stars); 8190 reviews; 976 reviews in prior 12 months; observed 2026-09-25 ### BBB Score: 10.0 / 10 (BBB grade A+; approximate academic conversion). Status: Found. Checked 2026-09-25. Scope: BBB corporate headquarters profile for Gallagher, Rolling Meadows, Illinois. BBB displays A+ grade and accredited status for the corporate profile. BBB letter grade is not a customer-star aggregate or commercial-policy outcome measure. [6](https://www.bbb.org/us/il/rolling-meadows/profile/insurance-companies/gallagher-0654-23000270) BBB grade: A+ (BBB letter grade) ### NerdWallet Status: Not found in reviewed sources. Checked 2026-09-25. Scope: Targeted search for Gallagher on NerdWallet using query: “site:nerdwallet.com/business/insurance/learn/ "Gallagher" business insurance broker review”. The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [1](https://www.nerdwallet.com/business/insurance) ### NAIC Status: Not found in reviewed sources. Checked 2026-09-25. Scope: Targeted search for Gallagher on NAIC using query: “site:content.naic.org "Gallagher" consumer insurance complaint index”. The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [3](https://content.naic.org/consumer-insurance-search) ### ConsumerAffairs Status: Not found in reviewed sources. Checked 2026-09-25. Scope: Targeted search for Gallagher on ConsumerAffairs using query: “site:consumeraffairs.com/insurance/ "Gallagher" commercial insurance reviews”. The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [5](https://www.consumeraffairs.com/insurance/) ### Provider website Status: Found. Checked 2026-09-25. Scope: Company-authored identity and offering context; not independent customer feedback. The provider website supplies company and offering context. Company-authored material is not included as a customer rating. [7](https://www.ajg.com/merger-partners/woodruff-sawyer-is-now-gallagher/) ## What the Evidence Means for Your Business The 2017 study is relevant to larger risk-managed accounts but applies to organizations with at least $100 million in revenue or operating budget. Trustpilot is global and mixed, while BBB’s letter grade measures BBB profile criteria rather than policyholder satisfaction. Keep the signals separate. [2](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) [4](https://www.trustpilot.com/review/www.ajg.com) [6](https://www.bbb.org/us/il/rolling-meadows/profile/insurance-companies/gallagher-0654-23000270) [7](https://www.ajg.com/merger-partners/woodruff-sawyer-is-now-gallagher/) ## Spot Score - Broker Spot Score: 5.5 / 10. Assessed 2026-09-22; review due 2026-10-22. Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://spot.insure/insurance-providers/gallagher/reliability) or [see the methodology](https://spot.insure/spot-rating). ## Limitations - Six specified platforms searched; not-found means no result was established by the recorded search, not that no rating or reviews exist. - Consumer aggregates may be self-selected, unverified, office-specific, brand-wide, international, or mixed personal/commercial lines; they cannot establish commercial policy claims quality. - NAIC complaint indices attach to a named insurer, coverage line, and reporting period; an insurance broker does not have an NAIC insurer complaint index. No line/year index was asserted without an identified insurer-level record. - J.D. Power satisfaction rankings apply to insurer studies and eligible study participants, not automatically to brokers or agencies. ## Questions to Ask - Which specific producing legal entity and office served the reviewer, and was the account US commercial coverage? - For Hiscox consumer reviews, can the US commercial-policy subset be separated from international and personal lines? - For Heffernan, should a local office sample be retained, or should it be excluded from a firmwide page? - For any insurer complaint measure, what exact issuing insurer, NAIC company code, line, and year apply to the buyer’s quote? ## Disclosure Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy. ## Sources 1. [NerdWallet targeted search for Gallagher](https://www.nerdwallet.com/business/insurance) — NerdWallet; site:nerdwallet.com/business/insurance/learn/ "Gallagher" business insurance broker review; accessed 2026-09-25. 2. [JD Power 2017 Large Commercial Insurance Study](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) — J.D. Power; site:jdpower.com/business/press-releases/ Gallagher 2017 Large Commercial Insurance Study score; accessed 2026-09-25. 3. [NAIC targeted search for Gallagher](https://content.naic.org/consumer-insurance-search) — NAIC; site:content.naic.org "Gallagher" consumer insurance complaint index; accessed 2026-09-25. 4. [Gallagher Reviews | Trustpilot](https://www.trustpilot.com/review/www.ajg.com) — Trustpilot; site:trustpilot.com/review/www.ajg.com Gallagher; accessed 2026-09-25. 5. [ConsumerAffairs targeted search for Gallagher](https://www.consumeraffairs.com/insurance/) — ConsumerAffairs; site:consumeraffairs.com/insurance/ "Gallagher" commercial insurance reviews; accessed 2026-09-25. 6. [Gallagher | BBB Business Profile](https://www.bbb.org/us/il/rolling-meadows/profile/insurance-companies/gallagher-0654-23000270) — BBB; site:bbb.org/us/ "Gallagher" business profile insurance commercial; accessed 2026-09-25. 7. [Woodruff Sawyer Is Now Gallagher](https://www.ajg.com/merger-partners/woodruff-sawyer-is-now-gallagher/) — Gallagher; Opening; Executive and Financial Risk consulting; Continued access to client portals; contact form; accessed 2026-09-16. ## Methodology The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source. A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating. [View Gallagher provider profile](https://spot.insure/insurance-providers/gallagher) ## Agent and Developer Resources - [Markdown page](https://spot.insure/insurance-providers/gallagher/reviews.md) - [Developer resources](https://spot.insure/developers) - [Public MCP server](https://spot.insure/mcp) - [MCP server manifest](https://spot.insure/server.json) - [OpenAPI description](https://spot.insure/openapi.json) - [Public page index](https://spot.insure/llms.txt)