---
title: "Counterpart Reviews"
description: "The sources checked did not establish a customer rating for Counterpart. To check complaints relevant to your coverage, match your policy’s insurer, coverage line, state and reporting period."
canonical: "https://spot.insure/insurance-providers/counterpart/reviews"
page-type: "provider-reviews"
updated-at: "2026-09-29"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://spot.insure/insurance-providers/counterpart/reviews)

Canonical URL: https://spot.insure/insurance-providers/counterpart/reviews

# Counterpart Reviews

The sources checked did not establish a customer rating for Counterpart. To check complaints relevant to your coverage, match your policy’s insurer, coverage line, state and reporting period. [1](https://www.nerdwallet.com/business/insurance) [2](https://www.jdpower.com/business/insurance) [3](https://content.naic.org/cis_consumer_information.htm) [5](https://yourcounterpart.com/licenses)

The sources checked did not establish a customer rating for Counterpart; relevant complaint history depends on your policy’s insurer.

Reviewed 2026-09-29; updated 2026-09-29.

## Review Score

Review Score: not enough ratings.

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately.

## Review Sources

### Counterpart company-published claim

Status: Found. Checked 2026-09-29.

Scope: Company marketing statement on the U.S. homepage; not customer feedback or an independent study.

Counterpart says it closes claims twice as fast as the industry average. The page does not disclose method, sample, claim population or period; no average, rating or count is inferred. [12](https://yourcounterpart.com/)

### NerdWallet

Status: Not found in reviewed sources. Checked 2026-09-29.

Scope: Targeted U.S. small-business insurance review search for Counterpart; not exhaustive.

No dedicated Counterpart provider review or customer rating was located in the reviewed search. No review count or score is established. [1](https://www.nerdwallet.com/business/insurance)

### J.D. Power

Status: Not found in reviewed sources. Checked 2026-09-29.

Scope: Commercial insurance research scope and targeted name search.

No provider-level Counterpart metric was located. Study-wide samples are not provider review counts. [2](https://www.jdpower.com/business/insurance)

### NAIC

Status: Not applicable. Checked 2026-09-29.

Scope: Complaint data is insurer-, state-, line- and period-specific; Counterpart is not the named issuer in all placements.

A brand-wide NAIC rating is not applicable. Match the policy issuer and relevant line/state/period; do not transfer a carrier complaint index to the brokerage. [3](https://content.naic.org/cis_consumer_information.htm) [5](https://yourcounterpart.com/licenses) [4](https://yourcounterpart.com/about)

### Trustpilot

Status: Inaccessible. Checked 2026-09-29.

Scope: Exact domain profile and U.S. insurance directory search, Sep 28 2026.

Direct page returned an access error; targeted search did not locate a matching insurance profile. Rating/count unknown, not zero. [6](https://www.trustpilot.com/categories/insurance) [7](https://www.trustpilot.com/review/yourcounterpart.com)

### ConsumerAffairs

Status: Inaccessible. Checked 2026-09-29.

Scope: Exact-name/domain query; direct search returned browser access error.

No usable Counterpart profile or metric was established. This is not proof that no reviews exist. [8](https://www.consumeraffairs.com/) [9](https://www.consumeraffairs.com/search.html?search=Counterpart)

### BBB

Status: Inaccessible. Checked 2026-09-29.

Scope: Targeted U.S./Canada BBB exact-name/domain query.

Direct query was inaccessible and no profile was confirmed in targeted search. Rating/count unknown, not zero. [10](https://www.bbb.org/) [11](https://www.bbb.org/search?find_text=Counterpart%20Insurance%20Services)

## Customer review platforms

Targeted searches on NerdWallet and ConsumerAffairs did not locate a dedicated Counterpart review profile; direct Trustpilot and BBB queries were inaccessible and no matching profile was confirmed in the reviewed directory/search results. These limited searches do not establish that no reviews exist. No rating or review count is reported. [1](https://www.nerdwallet.com/business/insurance) [8](https://www.consumeraffairs.com/) [9](https://www.consumeraffairs.com/search.html?search=Counterpart) [6](https://www.trustpilot.com/categories/insurance) [7](https://www.trustpilot.com/review/yourcounterpart.com) [10](https://www.bbb.org/) [11](https://www.bbb.org/search?find_text=Counterpart%20Insurance%20Services)

## Insurance complaints

NAIC consumer complaint information is organized around the insurer and policy context. Because Counterpart describes itself as a producer/broker subsidiary and uses several underwriting companies, a complaint comparison should use the issuer named on the buyer’s policy, the coverage line, state and relevant period. No carrier complaint index is attributed to the Counterpart brand here. [3](https://content.naic.org/cis_consumer_information.htm) [5](https://yourcounterpart.com/licenses) [4](https://yourcounterpart.com/about)

## Company-published claims statement

Counterpart advertises that its in-house claims experts close claims twice as fast as the industry average. Its homepage does not provide the measurement method, sample, claim population or period. This is a company statement, not an independent customer average or study result; the available evidence does not permit a verified comparison. [12](https://yourcounterpart.com/)

## Spot Score

- Broker Spot Score: Not Rated. Assessed 2026-09-29; review due 2026-10-29.

Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://spot.insure/insurance-providers/counterpart/reliability) or [see the methodology](https://spot.insure/spot-rating).

## Limitations

- Targeted source searches are limited snapshots, not proof that no reviews exist.
- No customer average, review count or provider score was established; unknown values are not zero.
- NAIC complaint comparisons require insurer, line, state and time-period matching; brand-level attribution is not appropriate.
- Counterpart’s claims-speed statement does not disclose its population, method or period and is not treated as customer-review data.

## Questions to Ask

- Which insurer is named on the policy, and what complaint data applies to that insurer, state and line?
- What are the provider’s claim notice and claims contact procedures for this specific policy?

## Disclosure

Spot is a product of Tools for Enlightenment and publishes commercial insurance research. This page separates provider-published statements from customer-review averages and insurer complaint measures.

## Sources

1. [Small Business Insurance Guides & Reviews](https://www.nerdwallet.com/business/insurance) — NerdWallet; Targeted exact-name business insurance search; no dedicated Counterpart review found in reviewed results. Not exhaustive.; accessed 2026-09-28.
2. [Insurance Customer Experience Data & Insights](https://www.jdpower.com/business/insurance) — J.D. Power; Commercial research scope and targeted name search; no Counterpart-specific metric. Do not transfer study-wide respondents.; accessed 2026-09-28.
3. [Consumer Insurance Search Results](https://content.naic.org/cis_consumer_information.htm) — NAIC; Carrier-oriented CIS page; brand-rating not applicable; complaint data needs issuer, line, state, period. No regulator licensing search was made.; accessed 2026-09-28.
4. [About Counterpart](https://yourcounterpart.com/about) — Counterpart, Inc.; NAIC reviews-only carrier-identity scope; lines 13 and 22–36 name carrier partners/company role. Rating footnote dated 2024-02-26; no provider-level complaint metric.; accessed 2026-09-29.
5. [Licenses & Carriers](https://yourcounterpart.com/licenses) — Counterpart Insurance Services, Inc.; NAIC reviews-only issuer/role limitation: provider identifies broker subsidiary and says policy obligations rest with issuing insurer. No product/state/issuer map.; accessed 2026-09-28.
6. [Best Insurance Companies in the United States on Trustpilot](https://www.trustpilot.com/categories/insurance) — Trustpilot; Targeted exact-domain search and U.S. insurance directory; no matching profile located.; accessed 2026-09-28.
7. [Counterpart Trustpilot profile (inaccessible)](https://www.trustpilot.com/review/yourcounterpart.com) — Trustpilot; Direct domain profile returned access error; no rating/count inferred.; accessed 2026-09-28.
8. [ConsumerAffairs](https://www.consumeraffairs.com/) — ConsumerAffairs; Targeted Counterpart exact-name/domain search; no matching profile located.; accessed 2026-09-28.
9. [ConsumerAffairs Counterpart exact-name query](https://www.consumeraffairs.com/search.html?search=Counterpart) — ConsumerAffairs; Direct search returned browser access error; no metric/count inferred.; accessed 2026-09-28.
10. [Better Business Bureau](https://www.bbb.org/) — Better Business Bureau; Targeted exact-name/domain search for Counterpart Insurance Services and yourcounterpart.com; no profile confirmed.; accessed 2026-09-28.
11. [BBB Counterpart exact-name search (inaccessible)](https://www.bbb.org/search?find_text=Counterpart%20Insurance%20Services) — Better Business Bureau; Direct exact-name query returned access error; no rating/count inferred.; accessed 2026-09-28.
12. [Counterpart | Agentic Insurance™](https://yourcounterpart.com/) — Counterpart, Inc.; Reviews-only copy of current homepage source, rendered lines 98–100: company statement that in-house claims experts close claims twice as fast as the industry average; no method, sample, population or period disclosed. Accessed 2026-09-29.; accessed 2026-09-29.

## Methodology

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

[View Counterpart provider profile](https://spot.insure/insurance-providers/counterpart)

## Agent and Developer Resources

- [Markdown page](https://spot.insure/insurance-providers/counterpart/reviews.md)
- [Developer resources](https://spot.insure/developers)
- [Public MCP server](https://spot.insure/mcp)
- [MCP server manifest](https://spot.insure/server.json)
- [OpenAPI description](https://spot.insure/openapi.json)
- [Public page index](https://spot.insure/llms.txt)