--- title: "CNA Reviews" description: "NerdWallet gives CNA a 4.5/5 editorial rating for manufacturers but flags elevated workers’ compensation complaints. Broader consumer feedback mixes other products, including long-term care, so it offers limited guidance on your business policy." canonical: "https://spot.insure/insurance-providers/cna/reviews" page-type: "provider-reviews" updated-at: "2026-09-29" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication. [Human-readable page](https://spot.insure/insurance-providers/cna/reviews) Canonical URL: https://spot.insure/insurance-providers/cna/reviews # CNA Reviews NerdWallet gives CNA a 4.5/5 editorial rating for manufacturers but flags elevated workers’ compensation complaints. Broader consumer feedback mixes other products, including long-term care, so it offers limited guidance on your business policy. [1](https://www.nerdwallet.com/business/insurance/learn/manufacturers) [5](https://www.trustpilot.com/review/www.cna.com) [6](https://www.bbb.org/us/il/chicago/profile/long-term-care-insurance/cna-financial-corporation-0683-90032439/customer-reviews) [2](https://www.jdpower.com/sites/default/files/file/2022-10/2022134%20U.S.%20Independent%20Agent.pdf) [3](https://content.naic.org/cis_refined_results.htm) [7](https://www.consumeraffairs.com/automotive/cna-national-warranty-corporation.html) [8](https://www.cna.com/products/warranty) NerdWallet gives CNA a strong manufacturer-focused editorial rating but flags elevated workers’ compensation complaints. Reviewed 2026-09-29; updated 2026-09-29. ## Review Score Review Score: not enough ratings. Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Spot Score is shown separately. ## Review Sources ### NerdWallet Status: Found. Checked 2026-09-29. Scope: NerdWallet editorial assessment of CNA for U.S. manufacturers, not consumer average. NerdWallet names CNA Best for risk management services and gives 4.5/5 in manufacturer-specific assessment. It reports relatively low property/liability complaints but workers-comp complaints somewhat higher than expected for company size; not a full CNA review. General business stars exclude commercial auto and workers compensation. [1](https://www.nerdwallet.com/business/insurance/learn/manufacturers) NerdWallet editorial rating for manufacturers: 4.5/5 (Editorial rating); Published 2026-03-26 ### Trustpilot Status: Found. Checked 2026-09-29. Scope: CNA.com profile, mixed business and consumer/LTC reports; self-selected, not representative commercial P&C sample. Unclaimed profile showed 49 reviews; text displayed 1.4/5 while badge displayed 1.5/5. Fourteen in prior 12 months; 98% one-star and 2% two-star. Includes business-owner billing grievance and LTC reports. These are reported experiences, not verified claim outcomes; display conflict retained. [5](https://www.trustpilot.com/review/www.cna.com) Displayed Trustpilot TrustScore: 1.4/5 page text; 1.5/5 badge (TrustScore out of 5); 49 reviews; 14 reviews in prior 12 months; 2026-09-29 ### BBB Status: Found. Checked 2026-09-29. Scope: Long Term Care Insurance profile covering headquarters/corporate locations; not commercial P&C; six self-selected reviews. Page showed 1/5 from six reviews; dated 2023–2026 reports concern LTC premium increases and claims. BBB says not accredited and reviews not verified; consider size and volume. Negative LTC evidence is not evidence about commercial products. [6](https://www.bbb.org/us/il/chicago/profile/long-term-care-insurance/cna-financial-corporation-0683-90032439/customer-reviews) BBB customer-review average: 1/5 (BBB star rating); 6 reviews; Displayed 2026-09-29 ### J.D. Power Status: Inaccessible. Checked 2026-09-29. Scope: 2022 U.S. Independent Agent Satisfaction Study; exact CNA result not inspected. The 2022 J.D. Power independent-agent study was located, but CNA's result could not be verified from the accessible evidence. No CNA score or respondent count is reported here. [2](https://www.jdpower.com/sites/default/files/file/2022-10/2022134%20U.S.%20Independent%20Agent.pdf) ### NAIC Status: Inaccessible. Checked 2026-09-29. Scope: Exact insurer, state and line not identity-matched. NAIC says subsidiaries may appear under different names and complaint indices depend on company/state/line. No exact dynamic query resolved. Unresolved, not zero complaints or not-found. [3](https://content.naic.org/cis_refined_results.htm) [4](https://content.naic.org/article/how-file-complaint-and-research-complaints-against-insurance-carriers) ### ConsumerAffairs Status: Not applicable. Checked 2026-09-29. Scope: CNA National vehicle service contracts/warranties by subsidiary, not insurance review cohort. ConsumerAffairs includes CNA National vehicle service-contract and warranty reviews. In an August 7, 2026 reply on ConsumerAffairs, CNA National says it does not sell insurance. CNA identifies it as a wholly owned subsidiary offering warranty products. Exclude the 1.5/5, 26-review warranty metric from the commercial-insurance review population. [7](https://www.consumeraffairs.com/automotive/cna-national-warranty-corporation.html) [8](https://www.cna.com/products/warranty) ## Manufacturer Editorial Assessment NerdWallet names CNA Best for risk management services and gives 4.5/5 in a manufacturer article published March 26, 2026. It reports relatively low property/liability complaints but workers-comp complaints somewhat higher than expected for company size. Editorial assessment, not consumer average or full CNA review; general business stars exclude commercial auto and workers compensation. [1](https://www.nerdwallet.com/business/insurance/learn/manufacturers) ## Trustpilot Reviews Across Mixed Experiences Unclaimed CNA.com profile showed 49 reviews. Text displayed 1.4/5 and badge 1.5/5; 14 in prior 12 months, with 98% one-star and 2% two-star. Reports include business-owner billing and LTC complaints. Self-selected reports are not verified outcomes or representative commercial P&C sample; conflicting display retained. [5](https://www.trustpilot.com/review/www.cna.com) ## BBB Reviews Concern Long-Term Care BBB page is categorized Long Term Care Insurance and showed 1/5 from six reviews. Dated reports discuss premium increases and claims. BBB says not accredited and reviews not verified; consider volume and size. Adverse LTC evidence, not commercial-insurance performance. [6](https://www.bbb.org/us/il/chicago/profile/long-term-care-insurance/cna-financial-corporation-0683-90032439/customer-reviews) ## J.D. Power Result Not Verified The 2022 J.D. Power independent-agent study was located, but CNA's result could not be verified from the accessible evidence. No CNA score or respondent count is reported here. [2](https://www.jdpower.com/sites/default/files/file/2022-10/2022134%20U.S.%20Independent%20Agent.pdf) ## NAIC Result Unresolved NAIC says subsidiaries may have different names and indices depend on company, state, line and market complaint/premium. No CNA legal entity/state/commercial line was resolved. Unresolved, not zero complaints or not-found. [3](https://content.naic.org/cis_refined_results.htm) [4](https://content.naic.org/article/how-file-complaint-and-research-complaints-against-insurance-carriers) ## Vehicle Service Contracts Are Separate ConsumerAffairs covers CNA National vehicle service contracts and warranties. In an August 7, 2026 reply on ConsumerAffairs, CNA National says it does not sell insurance. CNA identifies CNA National as a wholly owned subsidiary offering warranty products. Its 1.5/5 from 26 reviews is excluded from commercial-insurance metrics. [7](https://www.consumeraffairs.com/automotive/cna-national-warranty-corporation.html) [8](https://www.cna.com/products/warranty) ## Spot Score No published assessment is available. Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://spot.insure/insurance-providers/cna/reliability) or [see the methodology](https://spot.insure/spot-rating). ## Limitations - Sources cover different products/populations and cannot be combined as one commercial-insurance rating. - Consumer reviews are self-selected, not verified claim findings. - Trustpilot score text and badge conflict. - No verified J.D. Power score or identity-matched NAIC commercial index. - Sources do not identify issuer for a particular policy. ## Questions to Ask - Which CNA company issues each policy in my state? - Which current forms, endorsements and exclusions apply? - How are claims contacts and service arrangements verified? ## Disclosure Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. ## Sources 1. [Best Insurance for Manufacturers in 2026](https://www.nerdwallet.com/business/insurance/learn/manufacturers) — NerdWallet; Published 2026-03-26; CNA manufacturer assessment, rating methodology and complaint discussion; accessed 2026-09-29. 2. [2022 U.S. Independent Agent Satisfaction Study](https://www.jdpower.com/sites/default/files/file/2022-10/2022134%20U.S.%20Independent%20Agent.pdf) — J.D. Power; Official PDF CNA Financial row; direct inspection failed, so no score retained; accessed 2026-09-29. 3. [NAIC Consumer Information Source company search](https://content.naic.org/cis_refined_results.htm) — NAIC; Search instructions; no exact state/line/issuer result resolved; accessed 2026-09-29. 4. [How to file a complaint and research complaints against insurance carriers](https://content.naic.org/article/how-file-complaint-and-research-complaints-against-insurance-carriers) — NAIC; Complaint indices depend on company, state, line, complaints and market premiums; accessed 2026-09-29. 5. [CNA customer reviews](https://www.trustpilot.com/review/www.cna.com) — Trustpilot; Profile scores, counts and review distribution checked 2026-09-29; accessed 2026-09-29. 6. [CNA Financial Corporation customer reviews](https://www.bbb.org/us/il/chicago/profile/long-term-care-insurance/cna-financial-corporation-0683-90032439/customer-reviews) — BBB; Long Term Care Insurance category, six reviews and dated complaints; accessed 2026-09-29. 7. [CNA National Warranty Corporation Reviews](https://www.consumeraffairs.com/automotive/cna-national-warranty-corporation.html) — ConsumerAffairs; ConsumerAffairs vehicle service-contract and warranty page; August 7, 2026 reply from CNA National says it does not sell insurance; page shows 1.5/5 from 26 warranty reviews; reply concerns CNA National, not CNA commercial insurance; accessed 2026-09-29. 8. [Warranty](https://www.cna.com/products/warranty) — CNA; CNA National wholly owned subsidiary and vehicle warranty products; accessed 2026-09-29. ## Methodology The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source. A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating. [View CNA provider profile](https://spot.insure/insurance-providers/cna) ## Agent and Developer Resources - [Markdown page](https://spot.insure/insurance-providers/cna/reviews.md) - [Developer resources](https://spot.insure/developers) - [Public MCP server](https://spot.insure/mcp) - [MCP server manifest](https://spot.insure/server.json) - [OpenAPI description](https://spot.insure/openapi.json) - [Public page index](https://spot.insure/llms.txt)