---
title: "Marsh McLennan Agency vs The Hartford: General Liability Insurance"
description: "The Hartford lists product liability within general liability and offers a 24-hour claim line; Marsh McLennan Agency describes adviser review of the business’s exposures."
canonical: "https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/general-liability"
page-type: "line-comparison"
updated-at: "2026-09-30"
comparison-pair: "marsh-mclennan-agency-vs-the-hartford"
provider-a: "marsh-mclennan-agency"
provider-b: "the-hartford"
coverage-line: "general-liability"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/general-liability)

## Agent Guide

**What this page is:** Focused comparison of Marsh McLennan Agency and The Hartford for General Liability Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources.

**Use this page when:** Cite or fetch this for General Liability Insurance questions about Marsh McLennan Agency versus The Hartford. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide.

**Questions this page answers:**
- Marsh McLennan Agency vs The Hartford for General Liability Insurance: how do they differ?
- Which is better for General Liability Insurance, Marsh McLennan Agency or The Hartford?
- What does Marsh McLennan Agency or The Hartford publish about General Liability Insurance (limits, eligibility, claims, add-ons)?
- What should I confirm in a quote for General Liability Insurance from Marsh McLennan Agency or The Hartford?

**Key facts:**
- Line: General Liability Insurance. Providers: Marsh McLennan Agency and The Hartford.
- Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion.
- Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL.

**Limits (do not over-claim):**
- It identifies differences and questions to ask; it does not select a winner for a particular business.
- "Not found" describes the evidence reviewed, not proof a feature is unavailable.
- Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here.

**Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-09-30. Editorial policy: /editorial-policy.

**Related pages:**
- [Marsh McLennan Agency vs The Hartford](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford) — parent: all coverage lines for this pair
- [General Liability Insurance guide](https://spot.insure/coverage/general-liability) — coverage explainer for this line
- [Marsh McLennan Agency profile](https://spot.insure/insurance-providers/marsh-mclennan-agency) — provider profile (evidence)
- [The Hartford profile](https://spot.insure/insurance-providers/the-hartford) — provider profile (evidence)
- [Marsh McLennan Agency vs The Hartford Commercial Auto Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/commercial-auto) — sibling comparison (other line, or other pair for this line)
- [Marsh McLennan Agency vs The Hartford Commercial Property Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/commercial-property) — sibling comparison (other line, or other pair for this line)
- [Marsh McLennan Agency vs The Hartford Crime Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/crime) — sibling comparison (other line, or other pair for this line)
- [Marsh McLennan Agency vs The Hartford Cyber Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/cyber) — sibling comparison (other line, or other pair for this line)
- [Marsh McLennan Agency vs The Hartford D&O Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/directors-officers) — sibling comparison (other line, or other pair for this line)
- [Marsh McLennan Agency vs The Hartford Employment Practices Liability Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/employment-practices) — sibling comparison (other line, or other pair for this line)
- [Marsh McLennan Agency vs The Hartford Fiduciary Liability Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/fiduciary) — sibling comparison (other line, or other pair for this line)
- [Marsh McLennan Agency vs The Hartford Kidnap and Ransom Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/kidnap-ransom) — sibling comparison (other line, or other pair for this line)
- [Marsh McLennan Agency vs The Hartford Professional Liability (E&O) Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/professional-errors-omissions) — sibling comparison (other line, or other pair for this line)
- [Marsh McLennan Agency vs The Hartford Workers’ Compensation Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/workers-compensation) — sibling comparison (other line, or other pair for this line)
- [AIG vs Marsh McLennan Agency General Liability Insurance](https://spot.insure/compare/aig-vs-marsh-mclennan-agency/general-liability) — sibling comparison (other line, or other pair for this line)
- [AIG vs The Hartford General Liability Insurance](https://spot.insure/compare/aig-vs-the-hartford/general-liability) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs Marsh McLennan Agency General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-marsh-mclennan-agency/general-liability) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs The Hartford General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-the-hartford/general-liability) — sibling comparison (other line, or other pair for this line)
- [Amelia Risk vs Marsh McLennan Agency General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-marsh-mclennan-agency/general-liability) — sibling comparison (other line, or other pair for this line)
- [Amelia Risk vs The Hartford General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-the-hartford/general-liability) — sibling comparison (other line, or other pair for this line)

# Marsh McLennan Agency vs The Hartford: How Do They Compare for General Liability Insurance?

The Hartford lists product liability within general liability and offers a 24-hour claim line; Marsh McLennan Agency describes adviser review of the business’s exposures.

## How to Use the Marsh McLennan Agency vs The Hartford General Liability Insurance Comparison

Use this comparison to evaluate Marsh McLennan Agency and The Hartford for General Liability Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote.

## Marsh McLennan Agency vs The Hartford General Liability Insurance Summary

The Hartford says its GL includes product liability and provides a 24/7 claim phone line. Marsh McLennan Agency describes adviser-led assessment of operations and exposures. [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") [8](https://www.thehartford.com/general-liability-insurance/claims "General Liability Claims | File A Claim")

## What Is Marsh McLennan Agency?

Marsh McLennan Agency provides business insurance and employee health and benefits, alongside retirement, wealth, and private-client services across the United States and Canada. Its US small-business page lists six common coverage types and directs buyers to request a personalized quote by phone; the insurer and terms for a specific placement must be confirmed in the proposal. [1](https://www.marshmma.com/us/mma/about-us.html "Who We Are") [2](https://www.marshmma.com/us/solutions/small-business.html "Small Business Insurance Solutions")

[Marsh McLennan Agency profile](https://spot.insure/insurance-providers/marsh-mclennan-agency)

## What Is The Hartford?

The Hartford suits SaaS and software small businesses seeking a BOP and an online quote; buyers needing commercial auto through self-service or built-in California EPL coverage should use another route. Eligible small-business quotes can start online in minutes. [4](https://www.thehartford.com/legal-notice "Legal Notice") [5](https://www.thehartford.com/business-insurance/saas-insurance "SaaS Insurance for Your Business") [6](https://www.thehartford.com/find-an-agent "Find a Local Insurance Agent")

[The Hartford profile](https://spot.insure/insurance-providers/the-hartford)

## What Is General Liability Insurance?

General liability can protect your business when a customer or visitor claims you caused injury or damaged their property. It suits businesses serving customers or working on their premises; your own building, tools and stock need property coverage. [9](https://www.iii.org/article/commercial-general-liability-insurance "Commercial general liability insurance") [10](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm "Commercial Insurance Guide") [11](https://www.hiscox.com/documents/partner-agent/specimen_forms/GL_Form.pdf "Commercial General Liability Coverage Form")

## What Are the Key Differences Between Marsh McLennan Agency and The Hartford General Liability Insurance?

### Product claims and policy format

The Hartford says its general-liability policy includes bodily injury, property damage, advertising injury, defense costs, products-completed operations, and product liability; product recall requires an endorsement. It can be purchased alone or in a Business Owner’s Policy. Marsh McLennan Agency says its advisers evaluate operations, assets, liabilities, and loss exposure, but its overview does not list these covered categories. If products or completed work are material, ask the MMA adviser to identify the proposed form and whether product liability is included. [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") [7](https://www.thehartford.com/general-liability-insurance "General Liability Insurance")

### Claim reporting and exposure review

The Hartford publishes a 24-hour GL claims line and online claim form. Marsh McLennan Agency’s reviewed page invites adviser contact but does not describe a GL claims-reporting channel. This is a practical difference after a customer alleges injury or property damage: ask The Hartford how the dedicated line coordinates with the assigned adjuster, and ask MMA who receives first notice and whether the broker advocates through resolution. The published Hartford average premium is not a quote-specific price. [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") [8](https://www.thehartford.com/general-liability-insurance/claims "General Liability Claims | File A Claim")

## What Should You Confirm in Marsh McLennan Agency and The Hartford General Liability Insurance Quotes?

- Does the Hartford quote include products-completed operations, and is product recall only an added endorsement? [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") [8](https://www.thehartford.com/general-liability-insurance/claims "General Liability Claims | File A Claim")
- Who takes first notice and supports the claim under the MMA placement? [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") [8](https://www.thehartford.com/general-liability-insurance/claims "General Liability Claims | File A Claim")

## Marsh McLennan Agency vs The Hartford General Liability Compared

| Criteria | Marsh McLennan Agency general liability (official overview) | The Hartford General Liability Insurance |
| --- | --- | --- |
| Role in This Line | Marsh McLennan Agency describes arranging general liability for the audience stated on the cited product page. [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") (Evidence: Company-reported; scope: general liability marketed by marsh-mclennan-agency; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) | The Hartford's general liability insurance (GLI), also called commercial general liability (CGL), helps protect small businesses from third-party claims of bodily injury or property damage. It can be bought as a stand-alone policy or bundled into a Business Owner's Policy. [7](https://www.thehartford.com/general-liability-insurance "General Liability Insurance") (Evidence: Company-reported; scope: General liability product page as read 2026-09-23..) |
| Who It’s For | Businesses seeking commercial insurance and risk-management advice; suggested coverage depends on operations and exposure. [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") (Evidence: Company-reported; scope: general liability marketed by marsh-mclennan-agency; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) | The Hartford markets GL coverage to businesses that meet clients face-to-face, work on or with client property, use third-party locations, or advertise, and names specific professions it targets, including architects, engineers, photographers, hair salons, gym owners, interior designers, technology companies, landscapers and real estate agents. [7](https://www.thehartford.com/general-liability-insurance "General Liability Insurance") (Evidence: Company-reported; scope: General liability product page as read 2026-09-23..) |
| Coverage Features | The cited product page describes general liability as a business coverage option that advisers evaluate alongside the organization's operations, assets, liabilities, and loss exposure. Marketing description only; actual coverage, exclusions, conditions, limits, and availability depend on the issued policy and jurisdiction. [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") (Evidence: Company-reported; scope: general liability marketed by marsh-mclennan-agency; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) | The Hartford lists key coverages under its GL policy: bodily injury, property damage, personal and advertising injury (like libel or false advertising claims), legal fees/judgments/settlements, copyright infringement in advertising, products-completed operations (claims after a job is finished), and medical payments for minor injuries regardless of fault. Product liability coverage is included as part of the GL policy, while product recall is available only as an endorsement. [7](https://www.thehartford.com/general-liability-insurance "General Liability Insurance") (Evidence: Company-reported; scope: General liability product page as read 2026-09-23. Coverage descriptions are general; the issued policy controls..) |
| Limits and Retentions | The cited overview does not set a universal limit or retention for this line. Ask for the proposed policy form, limits, retentions, exclusions, and conditions in the quote. [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") (Evidence: Not publicly disclosed; scope: Only the cited marketing page was reviewed for published limit and retention information; no policy-form entitlement is inferred..) | The Hartford reports average GL premiums of about $810 a year ($67 a month) for its customers, and says cost varies by business type, revenue, employee count, location, coverage limits/deductibles and claims history; the page does not publish standard limit or deductible amounts. [7](https://www.thehartford.com/general-liability-insurance "General Liability Insurance") (Evidence: Company-reported; scope: Company-reported average as of 2026-09-23; not a specific quote..) |
| How to Apply | The page invites organizations to contact a Marsh McLennan Agency adviser or specialist to discuss placement. The page does not establish a quote, bind, or coverage-effective timeline. [3](https://www.marshmma.com/us/services/business-insurance.html "Business Insurance | MMA") (Evidence: Company-reported; scope: general liability marketed by marsh-mclennan-agency; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) | Confirm in your quote. |
| Claims Support | Confirm in your quote. | The Hartford provides a 24/7 general liability claims phone line (800-327-3636) and an online claim form, with a policy-type selector that also covers cyber, employee benefits, property and workers' compensation claims. [8](https://www.thehartford.com/general-liability-insurance/claims "General Liability Claims | File A Claim") (Evidence: Company-reported; scope: GL claims page as read 2026-09-23. Describes intake channels, not claim outcomes..) |

## Related Pages for Marsh McLennan Agency vs The Hartford

- [Marsh McLennan Agency vs The Hartford](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford): all coverage lines, business roles, service and claims.
- [What Is General Liability Insurance?](https://spot.insure/coverage/general-liability): General liability can protect your business from covered injury and property-damage claims; your building, tools and stock need separate property coverage.
- [Marsh McLennan Agency vs The Hartford Commercial Auto Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/commercial-auto)
- [Marsh McLennan Agency vs The Hartford Commercial Property Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/commercial-property)
- [Marsh McLennan Agency vs The Hartford Crime Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/crime)
- [Marsh McLennan Agency vs The Hartford Cyber Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/cyber)
- [Marsh McLennan Agency vs The Hartford D&O Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/directors-officers)
- [Marsh McLennan Agency vs The Hartford Employment Practices Liability Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/employment-practices)
- [Marsh McLennan Agency vs The Hartford Fiduciary Liability Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/fiduciary)
- [Marsh McLennan Agency vs The Hartford Kidnap and Ransom Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/kidnap-ransom)
- [Marsh McLennan Agency vs The Hartford Professional Liability (E&O) Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/professional-errors-omissions)
- [Marsh McLennan Agency vs The Hartford Workers’ Compensation Insurance](https://spot.insure/compare/marsh-mclennan-agency-vs-the-hartford/workers-compensation)
- [AIG vs Marsh McLennan Agency General Liability Insurance](https://spot.insure/compare/aig-vs-marsh-mclennan-agency/general-liability)
- [AIG vs The Hartford General Liability Insurance](https://spot.insure/compare/aig-vs-the-hartford/general-liability)
- [Alliance Risk vs Marsh McLennan Agency General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-marsh-mclennan-agency/general-liability)
- [Alliance Risk vs The Hartford General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-the-hartford/general-liability)
- [Amelia Risk vs Marsh McLennan Agency General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-marsh-mclennan-agency/general-liability)
- [Amelia Risk vs The Hartford General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-the-hartford/general-liability)

## Sources for Marsh McLennan Agency vs The Hartford

### Sources About Marsh McLennan Agency

1. [Who We Are](https://www.marshmma.com/us/mma/about-us.html). Marsh McLennan Agency; Lines 193-195: ‘a business of Marsh’ and company-listed service lines across US and Canada. This does not establish the legal entity for an account, corporate ownership chart, or insurer role.. Accessed 2026-09-29.
2. [Small Business Insurance Solutions](https://www.marshmma.com/us/solutions/small-business.html). Marsh McLennan Agency; Lines 205-207: small-business audience and call invitation; lines 224-249 list six coverage categories and short descriptions; line 264 is an embedded form whose function is not stated. No form submitted.. Accessed 2026-09-29.
3. [Business Insurance | MMA](https://www.marshmma.com/us/services/business-insurance.html). Marsh McLennan Agency; General liability is named among business insurance coverage options; advisers assess exposure and limits.. Accessed 2026-09-30.

### Sources About The Hartford

4. [Legal Notice](https://www.thehartford.com/legal-notice). The Hartford; The Hartford Insurance Group, Inc. holding-company description; no representation that all products are available in all locations; P&C writing-company table as of December 31, 2025 including Hartford Fire (NAIC 19682) and Hartford Underwriters (NAIC 30104); life writing companies including Hartford Life and Accident (NAIC 70815). Accessed 2026-09-16.
5. [SaaS Insurance for Your Business](https://www.thehartford.com/business-insurance/saas-insurance). The Hartford; Audience list (software startups, SaaS, IT consulting); Get a Business Owner’s Policy; What Is Business Owner’s Policy Insurance?; general liability introduction and Get a Quote; Get Commercial Property Insurance; Commercial Property Insurance for Your Business; Benefits of The Hartford’s WC Insurance for Employers and Employees; cyber insurance and data breach descriptions; Get a quote for cyber insurance; EPLI introduction and Private Choice Premier; add-ons (workers’ compensation, data breach, commercial auto); technology professional liability mention; small-business availability banner; industry-average premium footnote; footnote 2 state restrictions; footer product-availability disclosure. Accessed 2026-09-16.
6. [Find a Local Insurance Agent](https://www.thehartford.com/find-an-agent). The Hartford; Small-business and midsize agent locators; FAQ that buyers can purchase without an agent by calling or quoting online; statement that agents may charge fees. Accessed 2026-09-16.
7. [General Liability Insurance](https://www.thehartford.com/general-liability-insurance). The Hartford; What Is General Liability Insurance?; How Much Does General Liability Insurance Cost?; Key Coverages; Examples of General Liability Coverage; Bundle It All With a BOP; Who Needs General Liability Insurance?. Accessed 2026-09-23.
8. [General Liability Claims | File A Claim](https://www.thehartford.com/general-liability-insurance/claims). The Hartford; 24/7 phone 800-327-3636; online general-liability claim form. Accessed 2026-09-23.

### Sources for the General Liability Insurance Guide

9. [Commercial general liability insurance](https://www.iii.org/article/commercial-general-liability-insurance). Insurance Information Institute; Coverage A; Coverage B; Coverage C; Purchasing commercial general liability insurance. Accessed 2026-09-16.
10. [Commercial Insurance Guide](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm). California Department of Insurance; Commercial General Liability; Commercial Automobile; What Should I Expect from a Broker-Agent?; How Are Commercial Policies Rated?. Accessed 2026-09-16.
11. [Commercial General Liability Coverage Form](https://www.hiscox.com/documents/partner-agent/specimen_forms/GL_Form.pdf). ISO; specimen hosted by Hiscox; I.A pp.1–5; I.B pp.6–7; I.C pp.7–8; Supplementary Payments p.8; II pp.9–10; III p.10; IV pp.10–12. Accessed 2026-09-16.

Updated 2026-09-30. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source.

## Marsh McLennan Agency Review Scores for 2026

Review Score: 8.2 / 10 from 2 rated sources, equally weighted.

There are almost no public customer reviews of Marsh McLennan Agency (MMA). Trustpilot shows 3.2 out of 5, but from a single review, and BBB shows an A grade with four complaints closed in three years.

- Trustpilot: TrustScore 3.2 (out of 5); 1 reviews. Trustpilot profile for marshmma.com, MMA's own domain. Unclaimed; MMA has not invited reviews. Period: checked 2026-09-29. Checked 2026-09-29. [marshmma.com Trustpilot profile](https://www.trustpilot.com/review/marshmma.com)
- Trustpilot: TrustScore (Marsh brand) 1.3 (out of 5); 115 reviews. Trustpilot page for marsh.com, the global Marsh brand (mostly individual and non-US customers). This is a different entity from MMA. Period: checked 2026-09-29. Checked 2026-09-29. [Marsh Reviews](https://www.trustpilot.com/review/www.marsh.com)
- BBB: BBB business grade A. BBB San Diego-area profile for Marsh & McLennan Agency LLC (accredited). MMA has separate BBB profiles per office; Dayton and Schaumburg both show A+. Checked 2026-09-29. [Marsh & McLennan Agency LLC (San Diego) BBB](https://www.bbb.org/us/ca/san-diego/profile/insurance-services-office/marsh-mclennan-agency-llc-1126-3000103)
- BBB: Complaints 4. Same San Diego-area profile; zero customer reviews. No client-count denominator. Period: closed in the last three years (checked 2026-09-29). Checked 2026-09-29. [Marsh & McLennan Agency LLC — BBB Complaints](https://www.bbb.org/us/ca/san-diego/profile/insurance-services-office/marsh-mclennan-agency-llc-1126-3000103/complaints); [Marsh & McLennan Agency LLC — BBB Reviews](https://www.bbb.org/us/ca/san-diego/profile/insurance-services-office/marsh-mclennan-agency-llc-1126-3000103/customer-reviews)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/marsh-mclennan-agency/reviews).

## The Hartford Review Scores for 2026

Review Score: 4.9 / 10 from 5 rated sources, equally weighted.

The Hartford’s service record is mixed: NerdWallet rates it 4.5/5 but reports below-average small-business satisfaction. Low Trustpilot ratings add a service concern, although they mix policy types.

- NerdWallet: NerdWallet editorial rating 4.5 (5 stars). Editorial commercial-insurance assessment; methodology and scope belong to publisher. Period: 2026 review; accessed 2026-09-25. Checked 2026-09-25. [NerdWallet result for The Hartford](https://www.nerdwallet.com/business/insurance/learn/hartford-business-insurance)
- J.D. Power: J.D. Power commercial-lines independent-agent satisfaction index 794 (out of 1000). Study population/segment as stated; not a universal policy quality score. Period: 2022 study; accessed 2026-09-25. Checked 2026-09-25. [J.D. Power 2022 U.S. Independent Agent Satisfaction Study — commercial lines ranking](https://www.jdpower.com/sites/default/files/file/2022-10/2022134%20U.S.%20Independent%20Agent.pdf)
- Trustpilot: Trustpilot TrustScore 1.2 (5 stars); 493 reviews. Self-selected consumer aggregate; product and business/personal scope may be mixed. Period: accessed 2026-09-25. Checked 2026-09-25. [Trustpilot result for The Hartford](https://www.trustpilot.com/review/thehartford.com)
- ConsumerAffairs: ConsumerAffairs homeowners consumer rating 1.6 (5 stars); 147 reviews. Self-selected consumer aggregate; product and business/personal scope may be mixed. Period: updated 2026-09-12; accessed 2026-09-25. Checked 2026-09-25. [ConsumerAffairs result for The Hartford](https://www.consumeraffairs.com/insurance/hartford_homeowners.html)
- Google reviews via Birdeye: Birdeye office listing rating from Google reviews 1.0 (5 stars); 10 reviews. One Schaumburg, Illinois insurance office listing; not firmwide. Birdeye shows Google as review origin (10) and Birdeye-native reviews (0), so counts are syndicated Google reviews, not independent Birdeye reviews. Visible reviews mix business, personal, and employee-benefit claims. Period: accessed 2026-09-25. Checked 2026-09-25. [The Hartford office, Schaumburg, IL — Birdeye listing of Google reviews](https://reviews.birdeye.com/the-hartford-176946619436860)

Reviewed 2026-09-25. [Read the sourced review](https://spot.insure/insurance-providers/the-hartford/reviews).

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