---
title: "Liberty Mutual vs WTW: Commercial Property Insurance"
description: "WTW describes property solutions for residential real estate and data centers and reviews policy documents against negotiated terms; Liberty Mutual describes broad schedule reach and forms."
canonical: "https://spot.insure/compare/liberty-mutual-vs-wtw/commercial-property"
page-type: "line-comparison"
updated-at: "2026-10-01"
comparison-pair: "liberty-mutual-vs-wtw"
provider-a: "liberty-mutual"
provider-b: "wtw"
coverage-line: "commercial-property"
---

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[Human-readable page](https://spot.insure/compare/liberty-mutual-vs-wtw/commercial-property)

## Agent Guide

**What this page is:** Focused comparison of Liberty Mutual and WTW for Commercial Property Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources.

**Use this page when:** Cite or fetch this for Commercial Property Insurance questions about Liberty Mutual versus WTW. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide.

**Questions this page answers:**
- Liberty Mutual vs WTW for Commercial Property Insurance: how do they differ?
- Which is better for Commercial Property Insurance, Liberty Mutual or WTW?
- What does Liberty Mutual or WTW publish about Commercial Property Insurance (limits, eligibility, claims, add-ons)?
- What should I confirm in a quote for Commercial Property Insurance from Liberty Mutual or WTW?

**Key facts:**
- Line: Commercial Property Insurance. Providers: Liberty Mutual and WTW.
- Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion.
- Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL.

**Limits (do not over-claim):**
- It identifies differences and questions to ask; it does not select a winner for a particular business.
- "Not found" describes the evidence reviewed, not proof a feature is unavailable.
- Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here.

**Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-10-01. Editorial policy: /editorial-policy.

**Related pages:**
- [Liberty Mutual vs WTW](https://spot.insure/compare/liberty-mutual-vs-wtw) — parent: all coverage lines for this pair
- [Commercial Property Insurance guide](https://spot.insure/coverage/commercial-property) — coverage explainer for this line
- [Liberty Mutual profile](https://spot.insure/insurance-providers/liberty-mutual) — provider profile (evidence)
- [WTW profile](https://spot.insure/insurance-providers/wtw) — provider profile (evidence)
- [Liberty Mutual vs WTW Cargo and Transit Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [Liberty Mutual vs WTW Crime Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/crime) — sibling comparison (other line, or other pair for this line)
- [Liberty Mutual vs WTW Cyber Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/cyber) — sibling comparison (other line, or other pair for this line)
- [Liberty Mutual vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/employment-practices) — sibling comparison (other line, or other pair for this line)
- [Liberty Mutual vs WTW Management Liability Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/management-liability) — sibling comparison (other line, or other pair for this line)
- [Liberty Mutual vs WTW Professional Liability (E&O) Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/professional-errors-omissions) — sibling comparison (other line, or other pair for this line)
- [Liberty Mutual vs WTW Surety Bonds](https://spot.insure/compare/liberty-mutual-vs-wtw/surety-bonds) — sibling comparison (other line, or other pair for this line)
- [AIG vs Liberty Mutual Commercial Property Insurance](https://spot.insure/compare/aig-vs-liberty-mutual/commercial-property) — sibling comparison (other line, or other pair for this line)
- [AIG vs WTW Commercial Property Insurance](https://spot.insure/compare/aig-vs-wtw/commercial-property) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs Liberty Mutual Commercial Property Insurance](https://spot.insure/compare/alliance-risk-vs-liberty-mutual/commercial-property) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs WTW Commercial Property Insurance](https://spot.insure/compare/alliance-risk-vs-wtw/commercial-property) — sibling comparison (other line, or other pair for this line)
- [Aon vs Liberty Mutual Commercial Property Insurance](https://spot.insure/compare/aon-vs-liberty-mutual/commercial-property) — sibling comparison (other line, or other pair for this line)
- [Aon vs WTW Commercial Property Insurance](https://spot.insure/compare/aon-vs-wtw/commercial-property) — sibling comparison (other line, or other pair for this line)

# Liberty Mutual vs WTW: How Do They Compare for Commercial Property Insurance?

WTW describes property solutions for residential real estate and data centers and reviews policy documents against negotiated terms; Liberty Mutual describes broad schedule reach and forms.

## How to Use the Liberty Mutual vs WTW Commercial Property Insurance Comparison

Use this comparison to evaluate Liberty Mutual and WTW for Commercial Property Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote.

## Liberty Mutual vs WTW Commercial Property Insurance Summary

WTW describes separate residential and data-center property solutions and says its broker terms include policy-document review; Liberty Mutual describes schedules from one location to worldwide and stand-alone or package forms. [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector") [7](https://www.wtwco.com/en-us/industries/residential "Residential | WTW") [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") [3](https://business.libertymutual.com/commercial-solutions/property/ "Property")

## What Is Liberty Mutual Business Insurance?

Liberty Mutual spans small-commercial, commercial, specialty, surety, and reinsurance businesses. The insurer and distribution route depend on the product, so check the offer and policy before you compare terms. [1](https://www.libertymutualgroup.com/about-lm/investor-relations/our-company/company-profile "Company Profile") [2](https://business.libertymutual.com/commercial-solutions/ "Commercial Insurance Solutions")

[Liberty Mutual profile](https://spot.insure/insurance-providers/liberty-mutual)

## What Is WTW?

WTW is an insurance broker whose documented services include manufacturing risk-program design and specialist property and cargo programs. Its marketed property scope includes residential real-estate stakeholders and a separate integrated data-center program; other named capabilities vary in date and geography. [4](https://www.wtwco.com/en-us/industries/manufacturing "Manufacturing") [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector") [6](https://www.wtwco.com/en-us/solutions/marine "Marine") [7](https://www.wtwco.com/en-us/industries/residential "Residential | WTW") [8](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm "WTW 2024 Form 10-K")

[WTW profile](https://spot.insure/insurance-providers/wtw)

## What Is Commercial Property Insurance?

Commercial property may fit your business if you own a building or rely on equipment and stock. Compare replacement-cost terms, deductibles and any coinsurance condition, and check lost-income protection separately. [10](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm "Commercial Insurance Guide") [11](https://content.naic.org/cipr-topics/business-interruptionbusinessowners-policies-bop "Business Interruption Insurance/Businessowner’s Policies (BOP)") [12](https://www.tdi.texas.gov/pubs/consumer/cb021.html "Commercial property insurance guide")

## What Are the Key Differences Between Liberty Mutual and WTW Commercial Property Insurance?

### Specialized property settings and schedule reach

WTW describes residential-property placements for real-estate stakeholders and an integrated property solution for data-center construction and operations. These are separate industry solutions, not universal terms for every placement. Liberty Mutual describes property schedules from one location to worldwide and stand-alone or package forms. If your portfolio includes either specialized setting, compare the exact program scope with Liberty Mutual’s proposed schedule. [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector") [3](https://business.libertymutual.com/commercial-solutions/property/ "Property")

### Policy-document review and issued form

WTW’s North American brokerage terms describe reviewing binders, policies and endorsements against negotiated terms after a client orders binding. Liberty Mutual says its issued property form and schedule control. That gives buyers a service-process distinction to check alongside the insurance terms: who reconciles the issued wording with the agreed placement. Ask for the applicable WTW terms and Liberty Mutual form. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") [3](https://business.libertymutual.com/commercial-solutions/property/ "Property")

## What Should You Confirm in Liberty Mutual and WTW Commercial Property Insurance Quotes?

- Ask WTW which specialist program applies and who reviews the binder and policy against negotiated terms. [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector")
- Ask Liberty Mutual which forms, locations and values appear on the issued schedule. [3](https://business.libertymutual.com/commercial-solutions/property/ "Property")

## Liberty Mutual vs WTW Commercial Property Insurance Compared

| Criteria | Commercial Property | WTW Commercial Property Brokerage |
| --- | --- | --- |
| Role in This Line | Liberty Mutual describes commercial property solutions for businesses, from a single location to worldwide property schedules. [3](https://business.libertymutual.com/commercial-solutions/property/ "Property") (Evidence: Company-reported; scope: Official Liberty Mutual commercial/product page; company-reported description scoped to Commercial Property. Not policy wording, underwriting approval, state eligibility or a coverage guarantee..) | Under WTW's North American Corporate Risk & Broking terms, WTW normally acts as the client's insurance intermediary for engagements governed by those terms. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") (Evidence: Company-reported; scope: Terms for applicable North American Corporate Risk & Broking engagements. WTW also discloses separate insurer-side services in some arrangements; this does not determine the role in a specific engagement..) |
| Issuing Insurer | Confirm in your quote. | The reviewed WTW sources do not identify an issuing insurer for a specific commercial property placement. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") [8](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm "WTW 2024 Form 10-K") [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector") [7](https://www.wtwco.com/en-us/industries/residential "Residential | WTW") (Evidence: Not publicly disclosed; scope: This is a gap in the cited marketing, annual-report, and brokerage materials; it does not mean WTW lacks insurer markets. Confirm the carrier on the quote and issued policy..) |
| Who It’s For | The company describes stand-alone and package options, including named property forms. [3](https://business.libertymutual.com/commercial-solutions/property/ "Property") (Evidence: Company-reported; scope: Official Liberty Mutual commercial/product page; company-reported description scoped to Commercial Property. Not policy wording, underwriting approval, state eligibility or a coverage guarantee..) | Confirm in your quote. |
| Coverage Features | The page describes coverage for damaged, destroyed or stolen business property and business interruption; policy form and schedule control. [3](https://business.libertymutual.com/commercial-solutions/property/ "Property") (Evidence: Company-reported; scope: Official Liberty Mutual commercial/product page; company-reported description scoped to Commercial Property. Not policy wording, underwriting approval, state eligibility or a coverage guarantee..) | WTW describes property placements for residential real-estate stakeholders and an integrated property solution for data-center construction and operations. [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector") [7](https://www.wtwco.com/en-us/industries/residential "Residential | WTW") (Evidence: Company-reported; scope: These are separately scoped industry solutions. They do not establish terms or eligibility for every commercial-property placement..) |
| Limits and Retentions | Confirm in your quote. | The reviewed sources do not state a buyer-specific commercial property limit, retention, or deductible. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") [8](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm "WTW 2024 Form 10-K") [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector") [7](https://www.wtwco.com/en-us/industries/residential "Residential | WTW") (Evidence: Not publicly disclosed; scope: No limit or deductible is inferred from general marketing or WTW's brokerage role; the insurer's quote and issued forms control..) |
| Risk Services | Confirm in your quote. | WTW's North American terms describe reviewing binders, policies, and endorsements against the terms negotiated with the insurer. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") (Evidence: Company-reported; scope: Broker document-review process under the cited terms, when WTW handles this line's placement. It does not certify that a policy covers a claim or replace the issued wording..) |
| How to Apply | The cited product page does not establish an online application or policy-binding path; ask the listed team or your broker/agent how this product is placed. [3](https://business.libertymutual.com/commercial-solutions/property/ "Property") (Evidence: Not found in reviewed sources; scope: Reviewed product-page scope only. This not-found disposition is not a claim that no digital route exists..) | WTW's North American terms say an insurer quote is not confirmation of coverage; if the client orders binding, WTW seeks a formal insurer commitment, typically a binder. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") (Evidence: Company-reported; scope: Applies to placements governed by the cited North American Corporate Risk & Broking terms. It does not establish a self-service quote route or promise coverage availability for this line..) |

## Related Pages for Liberty Mutual vs WTW Commercial Property Insurance

- [Liberty Mutual vs WTW](https://spot.insure/compare/liberty-mutual-vs-wtw): all coverage lines, business roles, service and claims.
- [What Is Commercial Property Insurance?](https://spot.insure/coverage/commercial-property): Commercial property insurance can protect buildings, equipment and inventory, while valuation, deductibles, exclusions and income protection affect your cost after a loss.
- [Liberty Mutual vs WTW Cargo and Transit Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/cargo-transit)
- [Liberty Mutual vs WTW Crime Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/crime)
- [Liberty Mutual vs WTW Cyber Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/cyber)
- [Liberty Mutual vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/employment-practices)
- [Liberty Mutual vs WTW Management Liability Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/management-liability)
- [Liberty Mutual vs WTW Professional Liability (E&O) Insurance](https://spot.insure/compare/liberty-mutual-vs-wtw/professional-errors-omissions)
- [Liberty Mutual vs WTW Surety Bonds](https://spot.insure/compare/liberty-mutual-vs-wtw/surety-bonds)
- [AIG vs Liberty Mutual Commercial Property Insurance](https://spot.insure/compare/aig-vs-liberty-mutual/commercial-property)
- [AIG vs WTW Commercial Property Insurance](https://spot.insure/compare/aig-vs-wtw/commercial-property)
- [Alliance Risk vs Liberty Mutual Commercial Property Insurance](https://spot.insure/compare/alliance-risk-vs-liberty-mutual/commercial-property)
- [Alliance Risk vs WTW Commercial Property Insurance](https://spot.insure/compare/alliance-risk-vs-wtw/commercial-property)
- [Aon vs Liberty Mutual Commercial Property Insurance](https://spot.insure/compare/aon-vs-liberty-mutual/commercial-property)
- [Aon vs WTW Commercial Property Insurance](https://spot.insure/compare/aon-vs-wtw/commercial-property)

## Sources for Liberty Mutual vs WTW Commercial Property Insurance

### Sources About Liberty Mutual

1. [Company Profile](https://www.libertymutualgroup.com/about-lm/investor-relations/our-company/company-profile). Liberty Mutual Group; Strategic business units paragraph: US Retail Markets (individuals/small businesses; small commercial; countrywide) and Global Risk Solutions (mid-size/large businesses; commercial, specialty, reinsurance, surety; worldwide).. Accessed 2026-09-29.
2. [Commercial Insurance Solutions](https://business.libertymutual.com/commercial-solutions/). Liberty Mutual Business Insurance; Commercial solutions index names commercial auto and fleet, cyber, environmental liability, equipment breakdown, excess and surplus, general liability, healthcare liability, inland marine, management liability, multinational, ocean marine, professional liability, property, reinsurance, surety, umbrella/excess and workers compensation. Disclosure says policy insurer is named when offered, may be an affiliate/subsidiary or surplus-lines insurer; states/jurisdictions and actual policy terms vary.. Accessed 2026-09-29.
3. [Property](https://business.libertymutual.com/commercial-solutions/property/). Liberty Mutual Business Insurance; Property solutions section describes commercial property, business-interruption protection, Builder's Risk, Equipment Breakdown, Inland Marine and Ocean Marine; named Premier Property Protector, RM Select, and Liberty Mutual Property Protector product descriptions; states standalone and package options. Coverage terms depend on the policy.. Accessed 2026-09-29.

### Sources About WTW

4. [Manufacturing](https://www.wtwco.com/en-us/industries/manufacturing). WTW; “How WTW can help manufacturers”; “How we serve our clients”; North America licensed-entity disclaimer. Accessed 2026-09-28.
5. [Digital Infrastructure Protector](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector). WTW; Integrated policy coverage for building, operational property, marine and cargo under one policy; integrated data-center construction/operations; cyber and liability protection in broader solution; separate-policy preference caveat; capacity and North America licensed-entity disclaimer. Accessed 2026-09-29.
6. [Marine](https://www.wtwco.com/en-us/solutions/marine). WTW; “Our solutions” cargo brokerage; marine specialist count; claims advice and average-adjuster service; North America licensed-entity disclaimer. Accessed 2026-09-28.
7. [Residential | WTW](https://www.wtwco.com/en-us/industries/residential). WTW; “Specialized insurance products”: lists property insurance and financial lines, including errors and omissions; inspected official indexed text 2026-09-29. Direct reader access failed; indexed page crawl was about five months old.. Accessed 2026-09-29.
8. [WTW 2024 Form 10-K](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm). U.S. Securities and Exchange Commission / Willis Towers Watson Public Limited Company; Part I, Item 1, FINEX and Surety business descriptions: the 2024 annual report identifies management and professional liability, employment practices, crime, cyber and M&A insurance solutions, and a global bond-placement team; indexed passages rechecked 2026-09-29.. Accessed 2026-09-29.
9. [Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf). WTW; Document dated 2025-06-01; pp. 4–6: broker/intermediary role, quote versus binding process, review of binders/policies/endorsements, claims reporting and affiliate disclosures. Reused from the current WTW provider source record after direct PDF retrieval was blocked.. Accessed 2026-09-28.

### Sources for the Commercial Property Insurance Guide

10. [Commercial Insurance Guide](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm). California Department of Insurance; What Should I Expect from a Broker-Agent; Commercial Property: Coverage Sections, Limits of Insurance, and Coinsurance; Covered Causes of Loss; Valuation Types; Inland Marine. Accessed 2026-09-16.
11. [Business Interruption Insurance/Businessowner’s Policies (BOP)](https://content.naic.org/cipr-topics/business-interruptionbusinessowners-policies-bop). National Association of Insurance Commissioners; Background; Commercial Property and Business Interruption bullets. Accessed 2026-09-16.
12. [Commercial property insurance guide](https://www.tdi.texas.gov/pubs/consumer/cb021.html). Texas Department of Insurance; Introduction; Coverage options; Shopping for commercial property insurance; Saving money on your insurance. Accessed 2026-09-16.

Updated 2026-10-01. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source.

## Liberty Mutual Review Scores for 2026

Review Score: 7.2 / 10 from 2 rated sources, equally weighted.

Customers give Liberty Mutual 4.2 out of 5 on Trustpilot from 3,836 reviews, but that page mixes auto, home and life customers with business ones. For business insurance specifically, NerdWallet gives 3.0 out of 5 and reports more complaints than expected.

- NerdWallet: NerdWallet editorial rating 3.0/5 (NerdWallet proprietary editorial score; not a consumer rating average or Spot Score). NerdWallet business-insurance editorial review, updated June 3, 2026. Its 3.0/5 is NerdWallet’s editorial score, not a consumer average or Spot Rating. It reports above-expected commercial-property and general-liability complaints for 2022–2024 and a low J.D. Power result. Period: Page updated June 3, 2026. Checked 2026-09-29. [Liberty Mutual Business Insurance Review 2026: Big Company Dogged by Customer Complaints](https://www.nerdwallet.com/business/insurance/learn/liberty-mutual-business-insurance)
- Trustpilot: Trustpilot consumer TrustScore 4.2/5 (Platform aggregate for a mixed Liberty Mutual brand profile; not business-only); 3836 reviews. Company-wide Liberty Mutual Trustpilot profile. Its description highlights auto, home and life insurance; review excerpts are not restricted to commercial buyers or one issuing entity. The displayed score/count are a consumer-review-site aggregate, separate from editorial ratings and survey data. Period: Displayed September 29, 2026; live total changes. Checked 2026-09-29. [Liberty Mutual Reviews](https://www.trustpilot.com/review/www.libertymutual.com)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/liberty-mutual/reviews).

## WTW Review Scores for 2026

Review Score: 8.1 / 10 from 1 rated source, equally weighted.

WTW has little useful review evidence for a business buyer. Its one counted score is 807 out of 1,000 from a 2017 J.D. Power study of large commercial brokers, and Trustpilot's 2.1 from 9 reviews isn't counted.

- BBB: Complaints 4. BBB's Willis Towers Watson Chicago business profile; four complaints displayed for the preceding three years as of 2026-09-29. All four are marked unpursuable; displayed matters concern pension or employee-benefit administration, not commercial insurance brokerage placements. Period: Last three years; 0 closed in the last 12 months; BBB page reviewed 2026-09-29. Checked 2026-09-29. [Willis Towers Watson: Complaints](https://www.bbb.org/us/il/chicago/profile/insurance-companies/willis-towers-watson-0654-8000152/complaints)
- J.D. Power: 2017 Overall Broker Customer Satisfaction Index 807 (out of 1000). US/Canada large-commercial broker customer-satisfaction studies, 2016 and 2017 editions. They do not describe present service or WTW small-business clients. The 2017 release reports 2,506 evaluations across the study, not a WTW-specific sample. Period: 2017 study; 2 Power Circles; 2,506 study-wide evaluations, WTW-specific count not stated. Checked 2026-09-29. [2016 Large Commercial Insurance Study](https://www.jdpower.com/system/files/legacy/assets/2016244_large_comm_insurance_.pdf); [2017 Large Commercial Insurance Study](https://www.jdpower.com/system/files/legacy/assets/2017222_large_commercial_insurance.pdf); [2016 Large Commercial Insurance Study](https://www.jdpower.com/business/press-releases/2016-large-commercial-insurance-study); [Diversity of Offerings Becomes Key Differentiator for Large Commercial Insurers, J.D. Power Finds](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study)
- Trustpilot: TrustScore 2.1 (out of 5); 9 reviews. Global wtwco.com company page; nine reviews and a 2.1/5 TrustScore on 2026-09-29. Visible reviews predominantly concern pensions, employee benefits, investments or international consumer interactions; not a US commercial-insurance buyer sample. Period: Displayed 2026-09-29. Checked 2026-09-29. [wtwco.com Reviews](https://www.trustpilot.com/review/www.wtwco.com)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/wtw/reviews).

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