---
title: "CNA vs WTW: Employment Practices Liability Insurance"
description: "CNA describes HR education and a limited helpline; WTW documents seeking a binder and checking policy documents against negotiated terms."
canonical: "https://spot.insure/compare/cna-vs-wtw/employment-practices"
page-type: "line-comparison"
updated-at: "2026-10-01"
comparison-pair: "cna-vs-wtw"
provider-a: "cna"
provider-b: "wtw"
coverage-line: "employment-practices"
---

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[Human-readable page](https://spot.insure/compare/cna-vs-wtw/employment-practices)

## Agent Guide

**What this page is:** Focused comparison of CNA and WTW for Employment Practices Liability Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources.

**Use this page when:** Cite or fetch this for Employment Practices Liability Insurance questions about CNA versus WTW. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide.

**Questions this page answers:**
- CNA vs WTW for Employment Practices Liability Insurance: how do they differ?
- Which is better for Employment Practices Liability Insurance, CNA or WTW?
- What does CNA or WTW publish about Employment Practices Liability Insurance (limits, eligibility, claims, add-ons)?
- What should I confirm in a quote for Employment Practices Liability Insurance from CNA or WTW?

**Key facts:**
- Line: Employment Practices Liability Insurance. Providers: CNA and WTW.
- Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion.
- Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL.

**Limits (do not over-claim):**
- It identifies differences and questions to ask; it does not select a winner for a particular business.
- "Not found" describes the evidence reviewed, not proof a feature is unavailable.
- Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here.

**Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-10-01. Editorial policy: /editorial-policy.

**Related pages:**
- [CNA vs WTW](https://spot.insure/compare/cna-vs-wtw) — parent: all coverage lines for this pair
- [Employment Practices Liability Insurance guide](https://spot.insure/coverage/employment-practices) — coverage explainer for this line
- [CNA profile](https://spot.insure/insurance-providers/cna) — provider profile (evidence)
- [WTW profile](https://spot.insure/insurance-providers/wtw) — provider profile (evidence)
- [CNA vs WTW Cargo and Transit Insurance](https://spot.insure/compare/cna-vs-wtw/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [CNA vs WTW Commercial Property Insurance](https://spot.insure/compare/cna-vs-wtw/commercial-property) — sibling comparison (other line, or other pair for this line)
- [CNA vs WTW Crime Insurance](https://spot.insure/compare/cna-vs-wtw/crime) — sibling comparison (other line, or other pair for this line)
- [CNA vs WTW Cyber Insurance](https://spot.insure/compare/cna-vs-wtw/cyber) — sibling comparison (other line, or other pair for this line)
- [CNA vs WTW Management Liability Insurance](https://spot.insure/compare/cna-vs-wtw/management-liability) — sibling comparison (other line, or other pair for this line)
- [CNA vs WTW Professional Liability (E&O) Insurance](https://spot.insure/compare/cna-vs-wtw/professional-errors-omissions) — sibling comparison (other line, or other pair for this line)
- [CNA vs WTW Surety Bonds](https://spot.insure/compare/cna-vs-wtw/surety-bonds) — sibling comparison (other line, or other pair for this line)
- [AIG vs CNA Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-cna/employment-practices) — sibling comparison (other line, or other pair for this line)
- [AIG vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-wtw/employment-practices) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs CNA Employment Practices Liability Insurance](https://spot.insure/compare/alliance-risk-vs-cna/employment-practices) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/alliance-risk-vs-wtw/employment-practices) — sibling comparison (other line, or other pair for this line)
- [Amelia Risk vs CNA Employment Practices Liability Insurance](https://spot.insure/compare/amelia-risk-vs-cna/employment-practices) — sibling comparison (other line, or other pair for this line)
- [Amelia Risk vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/amelia-risk-vs-wtw/employment-practices) — sibling comparison (other line, or other pair for this line)

# CNA vs WTW: How Do They Compare for Employment Practices Liability Insurance?

CNA describes HR education and a limited helpline; WTW documents seeking a binder and checking policy documents against negotiated terms.

## How to Use the CNA vs WTW Employment Practices Liability Insurance Comparison

Use this comparison to evaluate CNA and WTW for Employment Practices Liability Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote.

## CNA vs WTW Employment Practices Liability Insurance Summary

WTW says an insurer quote does not confirm coverage; CNA’s overview describes EPL features but is not a binder or policy. [4](https://www.cna.com/sites/default/files/assets/0bd3b7da-eb28-4142-aa13-d068f35e7a05/cna-employment-practices-liability.pdf?ContentCache=NONE&MOD=AJPERES "Employment Practices Liability | CNA") [10](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)")

## CNA Small Business Insurance: Products, Agents and Service

CNA directs small-business buyers to independent agents and describes CNA Connect as a businessowners policy for more than 600 small-business classes. Issuer and availability vary by policy and state, so confirm both in a quote. [1](https://www.cna.com/solutions/small-business "Insurance for Small Businesses") [2](https://www.cna.com/products/cna-connect "CNA Connect Small Businessowners Policy (BOP) | CNA Insurance") [3](https://www.cna.com/cnadisclaimer/generaldisclaimer "General Disclaimer")

[CNA profile](https://spot.insure/insurance-providers/cna)

## What Is WTW?

WTW is an insurance broker whose documented services include manufacturing risk-program design and specialist property and cargo programs. Its marketed property scope includes residential real-estate stakeholders and a separate integrated data-center program; other named capabilities vary in date and geography. [5](https://www.wtwco.com/en-us/industries/manufacturing "Manufacturing") [6](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector") [7](https://www.wtwco.com/en-us/solutions/marine "Marine") [8](https://www.wtwco.com/en-us/industries/residential "Residential | WTW") [9](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm "WTW 2024 Form 10-K")

[WTW profile](https://spot.insure/insurance-providers/wtw)

## What Is Employment Practices Liability Insurance?

EPLI can help pay covered defense costs and losses when applicants or workers allege discrimination, harassment, wrongful termination or other workplace wrongdoing. If you employ people, check the claim definition, defense costs and prior acts. [11](https://www.iii.org/article/employment-practices-liability-insurance "Employment Practices Liability Insurance") [12](https://asset.trvstatic.com/download/assets/epl-3001.pdf/2c354eaa63ca11eeacdd06e978c86228 "Employment Practices Liability Coverage") [13](https://asset.trvstatic.com/download/assets/lia-3001.pdf/e79a6b6c63ca11eeaa7806e978c86228 "Liability Coverage Terms and Conditions")

## What Are the Key Differences Between CNA and WTW Employment Practices Liability Insurance?

### Different services around the policy

CNA lists Beyond HR training and an employment-law helpline, which does not give advice about a specific act or claim. WTW’s North American Corporate Risk & Broking terms describe seeking an insurer commitment after binding instructions, then reviewing the binder and policy against negotiated terms. One service is workplace education; the other concerns placement documentation. Ask which services each engagement includes. [4](https://www.cna.com/sites/default/files/assets/0bd3b7da-eb28-4142-aa13-d068f35e7a05/cna-employment-practices-liability.pdf?ContentCache=NONE&MOD=AJPERES "Employment Practices Liability | CNA") [10](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)")

### A quote is not the final contract

WTW’s terms distinguish an insurer quote from confirmed coverage and say it typically seeks a binder when the client orders binding. CNA’s EPL feature list does not replace a binder or issued policy. Before relying on a proposed effective date or limit, obtain the final carrier commitment and clarify who checks discrepancies between negotiated terms and issued documents. [4](https://www.cna.com/sites/default/files/assets/0bd3b7da-eb28-4142-aa13-d068f35e7a05/cna-employment-practices-liability.pdf?ContentCache=NONE&MOD=AJPERES "Employment Practices Liability | CNA") [10](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)")

## What Should You Confirm in CNA and WTW Employment Practices Liability Insurance Quotes?

- With WTW, confirm who sends binding instructions and what its document review covers; obtain the binder and final wording. [10](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)")
- With CNA, verify issuer, effective date and limits from the quote and binder; confirm the helpline scope. [4](https://www.cna.com/sites/default/files/assets/0bd3b7da-eb28-4142-aa13-d068f35e7a05/cna-employment-practices-liability.pdf?ContentCache=NONE&MOD=AJPERES "Employment Practices Liability | CNA")

## CNA vs WTW Employment Practices Liability Insurance Compared

| Criteria | CNA Epack 3 Employment Practices Liability | WTW Employment Practices Liability Brokerage |
| --- | --- | --- |
| Role in This Line | Confirm in your quote. | Under WTW's North American Corporate Risk & Broking terms, WTW normally acts as the client's insurance intermediary for engagements governed by those terms. [10](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") (Evidence: Company-reported; scope: Terms for applicable North American Corporate Risk & Broking engagements. WTW also discloses separate insurer-side services in some arrangements; this does not determine the role in a specific engagement..) |
| Issuing Insurer | Confirm in your quote. | The reviewed WTW sources do not identify an issuing insurer for a specific employment practices placement. [10](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") [9](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm "WTW 2024 Form 10-K") (Evidence: Not publicly disclosed; scope: This is a gap in the cited marketing, annual-report, and brokerage materials; it does not mean WTW lacks insurer markets. Confirm the carrier on the quote and issued policy..) |
| Who It’s For | CNA identifies private, nonprofit and public organizations among the potential EPL customer classes. [4](https://www.cna.com/sites/default/files/assets/0bd3b7da-eb28-4142-aa13-d068f35e7a05/cna-employment-practices-liability.pdf?ContentCache=NONE&MOD=AJPERES "Employment Practices Liability | CNA") (Evidence: Company-reported; scope: Entity: CNA brand; issuing company varies by form/state Product: Epack 3 Employment Practices Liability Jurisdiction: United States Research source scope: U.S. EPL under Epack 3; issuer/state terms vary Claim limitation: Eligibility remains subject to underwriting and policy state. Dated source: brochure ©2022; do not silently present this service or coverage detail as current. Source/date qualification: Copyright ©2022; brochure/service information is dated and should not be silently represented as current..) | Confirm in your quote. |
| Coverage Features | CNA EPL covers allegations including discrimination, harassment, retaliation, failure to hire or promote, wrongful discipline and employment-contract breach. [4](https://www.cna.com/sites/default/files/assets/0bd3b7da-eb28-4142-aa13-d068f35e7a05/cna-employment-practices-liability.pdf?ContentCache=NONE&MOD=AJPERES "Employment Practices Liability | CNA") (Evidence: Company-reported; scope: Entity: CNA brand; issuing company varies by form/state Product: Epack 3 Employment Practices Liability Jurisdiction: United States Research source scope: U.S. EPL under Epack 3; issuer/state terms vary Claim limitation: Company marketing summary only; issued policy forms, underwriting, jurisdictional availability, limits, exclusions and definitions control. Dated source: brochure ©2022; do not silently present this service or coverage detail as current. Source/date qualification: Copyright ©2022; brochure/service information is dated and should not be silently represented as current..)<br><br>CNA says EPL coverage can address third-party discrimination/harassment and acts involving volunteers, interns and independent contractors. [4](https://www.cna.com/sites/default/files/assets/0bd3b7da-eb28-4142-aa13-d068f35e7a05/cna-employment-practices-liability.pdf?ContentCache=NONE&MOD=AJPERES "Employment Practices Liability | CNA") (Evidence: Company-reported; scope: Entity: CNA brand; issuing company varies by form/state Product: Epack 3 Employment Practices Liability Jurisdiction: United States Research source scope: U.S. EPL under Epack 3; issuer/state terms vary Claim limitation: Company marketing summary only; issued policy forms, underwriting, jurisdictional availability, limits, exclusions and definitions control. Dated source: brochure ©2022; do not silently present this service or coverage detail as current. Source/date qualification: Copyright ©2022; brochure/service information is dated and should not be silently represented as current..) | WTW's FY2024 annual report lists employment-practices liability insurance among its FINEX solutions. [9](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm "WTW 2024 Form 10-K") (Evidence: Company-reported; scope: Historical group-level service description only; current U.S. placement, insurer, policy wording, and buyer eligibility are not established..) |
| Limits and Retentions | Confirm in your quote. | The reviewed sources do not state a buyer-specific employment practices limit, retention, or deductible. [10](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") [9](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm "WTW 2024 Form 10-K") (Evidence: Not publicly disclosed; scope: No limit or deductible is inferred from general marketing or WTW's brokerage role; the insurer's quote and issued forms control..) |
| Risk Services | CNA advertises Beyond HR workplace training/resources and an employment-law helpline; it says the helpline does not provide legal advice on specific acts or claims. [4](https://www.cna.com/sites/default/files/assets/0bd3b7da-eb28-4142-aa13-d068f35e7a05/cna-employment-practices-liability.pdf?ContentCache=NONE&MOD=AJPERES "Employment Practices Liability | CNA") (Evidence: Company-reported; scope: Entity: CNA brand; issuing company varies by form/state Product: Epack 3 Employment Practices Liability services Jurisdiction: United States Research source scope: U.S. EPL under Epack 3; issuer/state terms vary Claim limitation: Services are not legal representation or a guarantee of coverage. Dated source: brochure ©2022; do not silently present this service or coverage detail as current. Source/date qualification: Copyright ©2022; brochure/service information is dated and should not be silently represented as current..) | WTW's North American terms describe reviewing binders, policies, and endorsements against the terms negotiated with the insurer. [10](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") (Evidence: Company-reported; scope: Broker document-review process under the cited terms, when WTW handles this line's placement. It does not certify that a policy covers a claim or replace the issued wording..) |
| How to Apply | Confirm in your quote. | WTW's North American terms say an insurer quote is not confirmation of coverage; if the client orders binding, WTW seeks a formal insurer commitment, typically a binder. [10](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") (Evidence: Company-reported; scope: Applies to placements governed by the cited North American Corporate Risk & Broking terms. It does not establish a self-service quote route or promise coverage availability for this line..) |

## Related Pages for CNA vs WTW Employment Practices Liability Insurance

- [CNA vs WTW](https://spot.insure/compare/cna-vs-wtw): all coverage lines, business roles, service and claims.
- [What Is Employment Practices Liability Insurance?](https://spot.insure/coverage/employment-practices): EPLI can address covered workplace claims from applicants and workers; claim timing, defense arrangements, limits and exclusions shape your protection.
- [CNA vs WTW Cargo and Transit Insurance](https://spot.insure/compare/cna-vs-wtw/cargo-transit)
- [CNA vs WTW Commercial Property Insurance](https://spot.insure/compare/cna-vs-wtw/commercial-property)
- [CNA vs WTW Crime Insurance](https://spot.insure/compare/cna-vs-wtw/crime)
- [CNA vs WTW Cyber Insurance](https://spot.insure/compare/cna-vs-wtw/cyber)
- [CNA vs WTW Management Liability Insurance](https://spot.insure/compare/cna-vs-wtw/management-liability)
- [CNA vs WTW Professional Liability (E&O) Insurance](https://spot.insure/compare/cna-vs-wtw/professional-errors-omissions)
- [CNA vs WTW Surety Bonds](https://spot.insure/compare/cna-vs-wtw/surety-bonds)
- [AIG vs CNA Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-cna/employment-practices)
- [AIG vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-wtw/employment-practices)
- [Alliance Risk vs CNA Employment Practices Liability Insurance](https://spot.insure/compare/alliance-risk-vs-cna/employment-practices)
- [Alliance Risk vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/alliance-risk-vs-wtw/employment-practices)
- [Amelia Risk vs CNA Employment Practices Liability Insurance](https://spot.insure/compare/amelia-risk-vs-cna/employment-practices)
- [Amelia Risk vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/amelia-risk-vs-wtw/employment-practices)

## Sources for CNA vs WTW Employment Practices Liability Insurance

### Sources About CNA

1. [Insurance for Small Businesses](https://www.cna.com/solutions/small-business). CNA; Insurance for Small Businesses, lines 38-50 and 65-67 (CNA Central and agent route); lines 79-106 (product and stated appetite lists); page footer line 132 (CNA registered service mark).. Accessed 2026-09-28.
2. [CNA Connect Small Businessowners Policy (BOP) | CNA Insurance](https://www.cna.com/products/cna-connect). CNA; CNA Connect; coverages, product range, services. Accessed 2026-09-28.
3. [General Disclaimer](https://www.cna.com/cnadisclaimer/generaldisclaimer). CNA; General Disclaimer paragraphs 1 and 5 (HTML lines 24 and 28): CNA describes Continental Casualty Company and its relevant affiliates; references to CNA may include one or more CCC affiliates; each particular policy/product/service is the responsibility only of the specific CNA company that issues or supplies it. Footer line 57 identifies CNA Financial Corporation as trademark registrant. Re-read 2026-09-29.. Accessed 2026-09-29.
4. [Employment Practices Liability | CNA](https://www.cna.com/sites/default/files/assets/0bd3b7da-eb28-4142-aa13-d068f35e7a05/cna-employment-practices-liability.pdf?ContentCache=NONE&MOD=AJPERES). CNA; pp. 1–3: wrongful practices, third-party acts, insured classes, risk services and claims. Accessed 2026-09-28.

### Sources About WTW

5. [Manufacturing](https://www.wtwco.com/en-us/industries/manufacturing). WTW; “How WTW can help manufacturers”; “How we serve our clients”; North America licensed-entity disclaimer. Accessed 2026-09-28.
6. [Digital Infrastructure Protector](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector). WTW; Integrated policy coverage for building, operational property, marine and cargo under one policy; integrated data-center construction/operations; cyber and liability protection in broader solution; separate-policy preference caveat; capacity and North America licensed-entity disclaimer. Accessed 2026-09-29.
7. [Marine](https://www.wtwco.com/en-us/solutions/marine). WTW; “Our solutions” cargo brokerage; marine specialist count; claims advice and average-adjuster service; North America licensed-entity disclaimer. Accessed 2026-09-28.
8. [Residential | WTW](https://www.wtwco.com/en-us/industries/residential). WTW; “Specialized insurance products”: lists property insurance and financial lines, including errors and omissions; inspected official indexed text 2026-09-29. Direct reader access failed; indexed page crawl was about five months old.. Accessed 2026-09-29.
9. [WTW 2024 Form 10-K](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm). U.S. Securities and Exchange Commission / Willis Towers Watson Public Limited Company; Part I, Item 1, FINEX and Surety business descriptions: the 2024 annual report identifies management and professional liability, employment practices, crime, cyber and M&A insurance solutions, and a global bond-placement team; indexed passages rechecked 2026-09-29.. Accessed 2026-09-29.
10. [Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf). WTW; Document dated 2025-06-01; pp. 4–6: broker/intermediary role, quote versus binding process, review of binders/policies/endorsements, claims reporting and affiliate disclosures. Reused from the current WTW provider source record after direct PDF retrieval was blocked.. Accessed 2026-09-28.

### Sources for the Employment Practices Liability Insurance Guide

11. [Employment Practices Liability Insurance](https://www.iii.org/article/employment-practices-liability-insurance). Insurance Information Institute; Opening; What EPLI covers; Steps to limit employment liability risk. Accessed 2026-09-16.
12. [Employment Practices Liability Coverage](https://asset.trvstatic.com/download/assets/epl-3001.pdf/2c354eaa63ca11eeacdd06e978c86228). Travelers; I.A/II.A p.1; III.A.4–6 p.7; II.F Employment Claim, PDF p.2; I.B p.1; II.U–V p.5; II.L p.3; III.A.9 and A.13, pp.7–8; III.B.2 p.8; IV.A Settlement, PDF pp.8–9. Accessed 2026-09-16.
13. [Liability Coverage Terms and Conditions](https://asset.trvstatic.com/download/assets/lia-3001.pdf/e79a6b6c63ca11eeaa7806e978c86228). Travelers; III.F–H p.6; III.O pp.8–9; III.F p.6; III.B–D, PDF pp.3–5; III.E–F, PDF pp.5–6. Accessed 2026-09-16.

Updated 2026-10-01. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source.

## CNA Review Scores for 2026

Review Score: 9.0 / 10 from 1 rated source, equally weighted.

Customer feedback on CNA is mixed and hard to compare. NerdWallet gave it 4.5 out of 5 for manufacturers, while Trustpilot shows about 1.4 out of 5 from 49 mostly self-selected reviews.

- NerdWallet: NerdWallet editorial rating for manufacturers 4.5/5 (Editorial rating). NerdWallet editorial assessment of CNA for U.S. manufacturers, not consumer average. Period: Published 2026-03-26. Checked 2026-09-29. [Best Insurance for Manufacturers in 2026](https://www.nerdwallet.com/business/insurance/learn/manufacturers)
- Trustpilot: Displayed Trustpilot TrustScore 1.4/5 page text; 1.5/5 badge (TrustScore out of 5); 49 reviews. CNA.com profile, mixed business and consumer/LTC reports; self-selected, not representative commercial P&C sample. Period: 14 reviews in prior 12 months; 2026-09-29. Checked 2026-09-29. [CNA customer reviews](https://www.trustpilot.com/review/www.cna.com)
- BBB: BBB customer-review average 1/5 (BBB star rating); 6 reviews. Long Term Care Insurance profile covering headquarters/corporate locations; not commercial P&C; six self-selected reviews. Period: Displayed 2026-09-29. Checked 2026-09-29. [CNA Financial Corporation customer reviews](https://www.bbb.org/us/il/chicago/profile/long-term-care-insurance/cna-financial-corporation-0683-90032439/customer-reviews)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/cna/reviews).

## WTW Review Scores for 2026

Review Score: 8.1 / 10 from 1 rated source, equally weighted.

WTW has little useful review evidence for a business buyer. Its one counted score is 807 out of 1,000 from a 2017 J.D. Power study of large commercial brokers, and Trustpilot's 2.1 from 9 reviews isn't counted.

- BBB: Complaints 4. BBB's Willis Towers Watson Chicago business profile; four complaints displayed for the preceding three years as of 2026-09-29. All four are marked unpursuable; displayed matters concern pension or employee-benefit administration, not commercial insurance brokerage placements. Period: Last three years; 0 closed in the last 12 months; BBB page reviewed 2026-09-29. Checked 2026-09-29. [Willis Towers Watson: Complaints](https://www.bbb.org/us/il/chicago/profile/insurance-companies/willis-towers-watson-0654-8000152/complaints)
- J.D. Power: 2017 Overall Broker Customer Satisfaction Index 807 (out of 1000). US/Canada large-commercial broker customer-satisfaction studies, 2016 and 2017 editions. They do not describe present service or WTW small-business clients. The 2017 release reports 2,506 evaluations across the study, not a WTW-specific sample. Period: 2017 study; 2 Power Circles; 2,506 study-wide evaluations, WTW-specific count not stated. Checked 2026-09-29. [2016 Large Commercial Insurance Study](https://www.jdpower.com/system/files/legacy/assets/2016244_large_comm_insurance_.pdf); [2017 Large Commercial Insurance Study](https://www.jdpower.com/system/files/legacy/assets/2017222_large_commercial_insurance.pdf); [2016 Large Commercial Insurance Study](https://www.jdpower.com/business/press-releases/2016-large-commercial-insurance-study); [Diversity of Offerings Becomes Key Differentiator for Large Commercial Insurers, J.D. Power Finds](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study)
- Trustpilot: TrustScore 2.1 (out of 5); 9 reviews. Global wtwco.com company page; nine reviews and a 2.1/5 TrustScore on 2026-09-29. Visible reviews predominantly concern pensions, employee benefits, investments or international consumer interactions; not a US commercial-insurance buyer sample. Period: Displayed 2026-09-29. Checked 2026-09-29. [wtwco.com Reviews](https://www.trustpilot.com/review/www.wtwco.com)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/wtw/reviews).

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