--- title: "CNA vs Nationwide: General Liability Insurance" description: "CNA describes industry-specific GL underwriting, risk control and claims support; Nationwide lists product and completed-operations liability as an endorsement option." canonical: "https://spot.insure/compare/cna-vs-nationwide/general-liability" page-type: "line-comparison" updated-at: "2026-10-01" comparison-pair: "cna-vs-nationwide" provider-a: "cna" provider-b: "nationwide" coverage-line: "general-liability" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication. [Human-readable page](https://spot.insure/compare/cna-vs-nationwide/general-liability) ## Agent Guide **What this page is:** Focused comparison of CNA and Nationwide for General Liability Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources. **Use this page when:** Cite or fetch this for General Liability Insurance questions about CNA versus Nationwide. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide. **Questions this page answers:** - CNA vs Nationwide for General Liability Insurance: how do they differ? - Which is better for General Liability Insurance, CNA or Nationwide? - What does CNA or Nationwide publish about General Liability Insurance (limits, eligibility, claims, add-ons)? - What should I confirm in a quote for General Liability Insurance from CNA or Nationwide? **Key facts:** - Line: General Liability Insurance. Providers: CNA and Nationwide. - Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion. - Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL. **Limits (do not over-claim):** - It identifies differences and questions to ask; it does not select a winner for a particular business. - "Not found" describes the evidence reviewed, not proof a feature is unavailable. - Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here. **Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-10-01. Editorial policy: /editorial-policy. **Related pages:** - [CNA vs Nationwide](https://spot.insure/compare/cna-vs-nationwide) — parent: all coverage lines for this pair - [General Liability Insurance guide](https://spot.insure/coverage/general-liability) — coverage explainer for this line - [CNA profile](https://spot.insure/insurance-providers/cna) — provider profile (evidence) - [Nationwide profile](https://spot.insure/insurance-providers/nationwide) — provider profile (evidence) - [CNA vs Nationwide Builders Risk Insurance](https://spot.insure/compare/cna-vs-nationwide/builders-risk) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Business Owner’s Policy](https://spot.insure/compare/cna-vs-nationwide/business-owners-policy) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Cargo and Transit Insurance](https://spot.insure/compare/cna-vs-nationwide/cargo-transit) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Commercial Auto Insurance](https://spot.insure/compare/cna-vs-nationwide/commercial-auto) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Commercial Property Insurance](https://spot.insure/compare/cna-vs-nationwide/commercial-property) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Crime Insurance](https://spot.insure/compare/cna-vs-nationwide/crime) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Cyber Insurance](https://spot.insure/compare/cna-vs-nationwide/cyber) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide D&O Insurance](https://spot.insure/compare/cna-vs-nationwide/directors-officers) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Employment Practices Liability Insurance](https://spot.insure/compare/cna-vs-nationwide/employment-practices) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Equipment Breakdown Insurance](https://spot.insure/compare/cna-vs-nationwide/equipment-breakdown) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Fiduciary Liability Insurance](https://spot.insure/compare/cna-vs-nationwide/fiduciary) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Inland Marine Insurance](https://spot.insure/compare/cna-vs-nationwide/inland-marine) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Management Liability Insurance](https://spot.insure/compare/cna-vs-nationwide/management-liability) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Professional Liability (E&O) Insurance](https://spot.insure/compare/cna-vs-nationwide/professional-errors-omissions) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Surety Bonds](https://spot.insure/compare/cna-vs-nationwide/surety-bonds) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Umbrella and Excess Liability Insurance](https://spot.insure/compare/cna-vs-nationwide/umbrella-excess) — sibling comparison (other line, or other pair for this line) - [CNA vs Nationwide Workers’ Compensation Insurance](https://spot.insure/compare/cna-vs-nationwide/workers-compensation) — sibling comparison (other line, or other pair for this line) - [AIG vs CNA General Liability Insurance](https://spot.insure/compare/aig-vs-cna/general-liability) — sibling comparison (other line, or other pair for this line) - [AIG vs Nationwide General Liability Insurance](https://spot.insure/compare/aig-vs-nationwide/general-liability) — sibling comparison (other line, or other pair for this line) - [Alliance Risk vs CNA General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-cna/general-liability) — sibling comparison (other line, or other pair for this line) - [Alliance Risk vs Nationwide General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-nationwide/general-liability) — sibling comparison (other line, or other pair for this line) - [Amelia Risk vs CNA General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-cna/general-liability) — sibling comparison (other line, or other pair for this line) - [Amelia Risk vs Nationwide General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-nationwide/general-liability) — sibling comparison (other line, or other pair for this line) # CNA vs Nationwide: How Do They Compare for General Liability Insurance? CNA describes industry-specific GL underwriting, risk control and claims support; Nationwide lists product and completed-operations liability as an endorsement option. ## How to Use the CNA vs Nationwide General Liability Insurance Comparison Use this comparison to evaluate CNA and Nationwide for General Liability Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote. ## CNA vs Nationwide General Liability Insurance Summary CNA identifies claims professionals and risk-control support tailored to industries. Nationwide describes medical expenses, attorney fees, and damages for covered claims, with product and completed-operations liability available by endorsement. [4](https://www.cna.com/products/general-liability "Commercial General Liability Insurance | CNA Insurance") [8](https://www.nationwide.com/business/insurance/small-business-liability/ "General Liability Insurance – Nationwide") ## CNA Small Business Insurance: Products, Agents and Service CNA directs small-business buyers to independent agents and describes CNA Connect as a businessowners policy for more than 600 small-business classes. Issuer and availability vary by policy and state, so confirm both in a quote. [1](https://www.cna.com/solutions/small-business "Insurance for Small Businesses") [2](https://www.cna.com/products/cna-connect "CNA Connect Small Businessowners Policy (BOP) | CNA Insurance") [3](https://www.cna.com/cnadisclaimer/generaldisclaimer "General Disclaimer") [CNA profile](https://spot.insure/insurance-providers/cna) ## What Is Nationwide? Nationwide’s commercial catalogue includes common small-business policies and separate specialty products. A catalogue listing does not establish eligibility or policy terms; confirm the issuing company and coverage for your state and business. [5](https://www.nationwide.com/business/insurance/small-commercial/ "Small Business Insurance") [6](https://www.nationwide.com/agents/business/ "Small Business Insurance Solutions for Agents") [7](https://www.nationwide.com/personal/about-us/terms-conditions "Terms and Conditions for Nationwide.com") [Nationwide profile](https://spot.insure/insurance-providers/nationwide) ## What Is General Liability Insurance? General liability can protect your business when a customer or visitor claims you caused injury or damaged their property. It suits businesses serving customers or working on their premises; your own building, tools and stock need property coverage. [9](https://www.iii.org/article/commercial-general-liability-insurance "Commercial general liability insurance") [10](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm "Commercial Insurance Guide") [11](https://www.hiscox.com/documents/partner-agent/specimen_forms/GL_Form.pdf "Commercial General Liability Coverage Form") ## What Are the Key Differences Between CNA and Nationwide General Liability Insurance? ### Core Description and Optional Product Liability CNA describes GL as addressing amounts a business may owe for covered third-party bodily injury or property damage. Nationwide’s overview names medical expenses, attorney fees, and damages for covered liability claims, then calls out product and completed-operations liability as an endorsement option. If you sell products or finish jobs at customer sites, ask Nationwide whether that option is included and price it separately if needed; CNA’s overview does not specify those categories. [4](https://www.cna.com/products/general-liability "Commercial General Liability Insurance | CNA Insurance") [8](https://www.nationwide.com/business/insurance/small-business-liability/ "General Liability Insurance – Nationwide") ### Support and Access CNA describes industry-specific underwriting and risk-control support plus claims professionals, and identifies programs for smaller firms through large companies. Nationwide says most businesses may be potential buyers and directs applicants to an agent or quote request. CNA publishes more detail about line support, while Nationwide’s page describes a broad eligibility audience and agent route. A company size alone does not confirm underwriting fit with either option. [4](https://www.cna.com/products/general-liability "Commercial General Liability Insurance | CNA Insurance") [8](https://www.nationwide.com/business/insurance/small-business-liability/ "General Liability Insurance – Nationwide") ## What Should You Confirm in CNA and Nationwide General Liability Insurance Quotes? - Ask Nationwide whether products and completed operations are in the base quote or an endorsement, with what limits. [8](https://www.nationwide.com/business/insurance/small-business-liability/ "General Liability Insurance – Nationwide") - Ask CNA for the applicable form, limits, and assigned claims and risk-control contacts. [4](https://www.cna.com/products/general-liability "Commercial General Liability Insurance | CNA Insurance") ## CNA vs Nationwide General Liability Insurance Compared | Criteria | CNA Commercial General Liability | Nationwide general liability (official overview) | | --- | --- | --- | | Role in This Line | Confirm in your quote. | Nationwide describes offering general liability for the audience stated on the cited product page. [8](https://www.nationwide.com/business/insurance/small-business-liability/ "General Liability Insurance – Nationwide") (Evidence: Company-reported; scope: general liability marketed by nationwide; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) | | Who It’s For | CNA identifies GL solutions for smaller companies, mid-sized firms and large firms. [4](https://www.cna.com/products/general-liability "Commercial General Liability Insurance | CNA Insurance") (Evidence: Company-reported; scope: Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US commercial GL Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control..) | Most businesses are identified as potential buyers; the source directs businesses to an agent to confirm their specific need. [8](https://www.nationwide.com/business/insurance/small-business-liability/ "General Liability Insurance – Nationwide") (Evidence: Company-reported; scope: general liability marketed by nationwide; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) | | Coverage Features | CNA Commercial General Liability addresses amounts a business may owe third parties for covered bodily injury or property damage. [4](https://www.cna.com/products/general-liability "Commercial General Liability Insurance | CNA Insurance") (Evidence: Company-reported; scope: Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US commercial GL Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control..) | The cited product page describes medical expenses, attorney fees, and damages for covered liability claims, with product and completed-operations liability available as an endorsement option. Marketing description only; actual coverage, exclusions, conditions, limits, and availability depend on the issued policy and jurisdiction. [8](https://www.nationwide.com/business/insurance/small-business-liability/ "General Liability Insurance – Nationwide") (Evidence: Company-reported; scope: general liability marketed by nationwide; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) | | Limits and Retentions | Confirm in your quote. | The cited overview does not set a universal limit or retention for this line. Ask for the proposed policy form, limits, retentions, exclusions, and conditions in the quote. [8](https://www.nationwide.com/business/insurance/small-business-liability/ "General Liability Insurance – Nationwide") (Evidence: Not publicly disclosed; scope: Only the cited marketing page was reviewed for published limit and retention information; no policy-form entitlement is inferred..) | | Risk Services | CNA describes industry-specific underwriting/risk-control support and claims professionals for the GL line. [4](https://www.cna.com/products/general-liability "Commercial General Liability Insurance | CNA Insurance") (Evidence: Company-reported; scope: Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US commercial GL Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control..) | Confirm in your quote. | | How to Apply | Confirm in your quote. | The page directs prospective customers to contact an agent or request a quote. The page does not establish a quote, bind, or coverage-effective timeline. [8](https://www.nationwide.com/business/insurance/small-business-liability/ "General Liability Insurance – Nationwide") (Evidence: Company-reported; scope: general liability marketed by nationwide; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) | ## Related Pages for CNA vs Nationwide General Liability Insurance - [CNA vs Nationwide](https://spot.insure/compare/cna-vs-nationwide): all coverage lines, business roles, service and claims. - [What Is General Liability Insurance?](https://spot.insure/coverage/general-liability): General liability can protect your business from covered injury and property-damage claims; your building, tools and stock need separate property coverage. - [CNA vs Nationwide Builders Risk Insurance](https://spot.insure/compare/cna-vs-nationwide/builders-risk) - [CNA vs Nationwide Business Owner’s Policy](https://spot.insure/compare/cna-vs-nationwide/business-owners-policy) - [CNA vs Nationwide Cargo and Transit Insurance](https://spot.insure/compare/cna-vs-nationwide/cargo-transit) - [CNA vs Nationwide Commercial Auto Insurance](https://spot.insure/compare/cna-vs-nationwide/commercial-auto) - [CNA vs Nationwide Commercial Property Insurance](https://spot.insure/compare/cna-vs-nationwide/commercial-property) - [CNA vs Nationwide Crime Insurance](https://spot.insure/compare/cna-vs-nationwide/crime) - [CNA vs Nationwide Cyber Insurance](https://spot.insure/compare/cna-vs-nationwide/cyber) - [CNA vs Nationwide D&O Insurance](https://spot.insure/compare/cna-vs-nationwide/directors-officers) - [CNA vs Nationwide Employment Practices Liability Insurance](https://spot.insure/compare/cna-vs-nationwide/employment-practices) - [CNA vs Nationwide Equipment Breakdown Insurance](https://spot.insure/compare/cna-vs-nationwide/equipment-breakdown) - [CNA vs Nationwide Fiduciary Liability Insurance](https://spot.insure/compare/cna-vs-nationwide/fiduciary) - [CNA vs Nationwide Inland Marine Insurance](https://spot.insure/compare/cna-vs-nationwide/inland-marine) - [CNA vs Nationwide Management Liability Insurance](https://spot.insure/compare/cna-vs-nationwide/management-liability) - [CNA vs Nationwide Professional Liability (E&O) Insurance](https://spot.insure/compare/cna-vs-nationwide/professional-errors-omissions) - [CNA vs Nationwide Surety Bonds](https://spot.insure/compare/cna-vs-nationwide/surety-bonds) - [CNA vs Nationwide Umbrella and Excess Liability Insurance](https://spot.insure/compare/cna-vs-nationwide/umbrella-excess) - [CNA vs Nationwide Workers’ Compensation Insurance](https://spot.insure/compare/cna-vs-nationwide/workers-compensation) - [AIG vs CNA General Liability Insurance](https://spot.insure/compare/aig-vs-cna/general-liability) - [AIG vs Nationwide General Liability Insurance](https://spot.insure/compare/aig-vs-nationwide/general-liability) - [Alliance Risk vs CNA General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-cna/general-liability) - [Alliance Risk vs Nationwide General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-nationwide/general-liability) - [Amelia Risk vs CNA General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-cna/general-liability) - [Amelia Risk vs Nationwide General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-nationwide/general-liability) ## Sources for CNA vs Nationwide General Liability Insurance ### Sources About CNA 1. [Insurance for Small Businesses](https://www.cna.com/solutions/small-business). CNA; Insurance for Small Businesses, lines 38-50 and 65-67 (CNA Central and agent route); lines 79-106 (product and stated appetite lists); page footer line 132 (CNA registered service mark).. Accessed 2026-09-28. 2. [CNA Connect Small Businessowners Policy (BOP) | CNA Insurance](https://www.cna.com/products/cna-connect). CNA; CNA Connect; coverages, product range, services. Accessed 2026-09-28. 3. [General Disclaimer](https://www.cna.com/cnadisclaimer/generaldisclaimer). CNA; General Disclaimer paragraphs 1 and 5 (HTML lines 24 and 28): CNA describes Continental Casualty Company and its relevant affiliates; references to CNA may include one or more CCC affiliates; each particular policy/product/service is the responsibility only of the specific CNA company that issues or supplies it. Footer line 57 identifies CNA Financial Corporation as trademark registrant. Re-read 2026-09-29.. Accessed 2026-09-29. 4. [Commercial General Liability Insurance | CNA Insurance](https://www.cna.com/products/general-liability). CNA; Commercial General Liability; customer sizes, coverage, teams. Accessed 2026-09-28. ### Sources About Nationwide 5. [Small Business Insurance](https://www.nationwide.com/business/insurance/small-commercial/). Nationwide; Small business products and solutions, lines 185–214: BOP, workers’ compensation, commercial auto, umbrella, EPLI, cyber and surety; purchase guidance lines 235–247.. Accessed 2026-09-29. 6. [Small Business Insurance Solutions for Agents](https://www.nationwide.com/agents/business/). Nationwide; Specialized small commercial solutions: BOP, auto, workers’ compensation, cyber, EPLI, umbrella, inland marine and professional liability; page states appetite varies by state, lines 129–163, 191–193.. Accessed 2026-09-29. 7. [Terms and Conditions for Nationwide.com](https://www.nationwide.com/personal/about-us/terms-conditions). Nationwide; P&C products not offered by all companies/states; policy/declarations control; NMI and affiliates may underwrite; each underwriter responsible for own products, lines 358–368 and 391–394.. Accessed 2026-09-29. 8. [General Liability Insurance – Nationwide](https://www.nationwide.com/business/insurance/small-business-liability/). Nationwide; General liability overview; covered expenses and endorsements; product and completed-operations liability.. Accessed 2026-09-30. ### Sources for the General Liability Insurance Guide 9. [Commercial general liability insurance](https://www.iii.org/article/commercial-general-liability-insurance). Insurance Information Institute; Coverage A; Coverage B; Coverage C; Purchasing commercial general liability insurance. Accessed 2026-09-16. 10. [Commercial Insurance Guide](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm). California Department of Insurance; Commercial General Liability; Commercial Automobile; What Should I Expect from a Broker-Agent?; How Are Commercial Policies Rated?. Accessed 2026-09-16. 11. [Commercial General Liability Coverage Form](https://www.hiscox.com/documents/partner-agent/specimen_forms/GL_Form.pdf). ISO; specimen hosted by Hiscox; I.A pp.1–5; I.B pp.6–7; I.C pp.7–8; Supplementary Payments p.8; II pp.9–10; III p.10; IV pp.10–12. Accessed 2026-09-16. Updated 2026-10-01. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source. ## CNA Review Scores for 2026 Review Score: 9.0 / 10 from 1 rated source, equally weighted. Customer feedback on CNA is mixed and hard to compare. NerdWallet gave it 4.5 out of 5 for manufacturers, while Trustpilot shows about 1.4 out of 5 from 49 mostly self-selected reviews. - NerdWallet: NerdWallet editorial rating for manufacturers 4.5/5 (Editorial rating). NerdWallet editorial assessment of CNA for U.S. manufacturers, not consumer average. Period: Published 2026-03-26. Checked 2026-09-29. [Best Insurance for Manufacturers in 2026](https://www.nerdwallet.com/business/insurance/learn/manufacturers) - Trustpilot: Displayed Trustpilot TrustScore 1.4/5 page text; 1.5/5 badge (TrustScore out of 5); 49 reviews. CNA.com profile, mixed business and consumer/LTC reports; self-selected, not representative commercial P&C sample. Period: 14 reviews in prior 12 months; 2026-09-29. Checked 2026-09-29. [CNA customer reviews](https://www.trustpilot.com/review/www.cna.com) - BBB: BBB customer-review average 1/5 (BBB star rating); 6 reviews. Long Term Care Insurance profile covering headquarters/corporate locations; not commercial P&C; six self-selected reviews. Period: Displayed 2026-09-29. Checked 2026-09-29. [CNA Financial Corporation customer reviews](https://www.bbb.org/us/il/chicago/profile/long-term-care-insurance/cna-financial-corporation-0683-90032439/customer-reviews) Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/cna/reviews). ## Nationwide Review Scores for 2026 Review Score: 7.8 / 10 from 4 rated sources, equally weighted. Experts like Nationwide more than customers do. NerdWallet gives it 4.5 out of 5 for business insurance, while small-business customers on ConsumerAffairs give it 2.5 out of 5 from 19 reviews. - NerdWallet: NerdWallet rating 4.5 (out of 5). NerdWallet's editorial small-business review of Nationwide, updated 2026-06-03. It is an expert score, not a customer average. The page header shows 4.5 and a partner card on the same page shows 4.0; the 4.5 is the review's own headline rating. Period: review updated 2026-06-03. Checked 2026-09-29. [Nationwide Business Insurance Review 2026](https://www.nerdwallet.com/business/insurance/learn/nationwide-business-insurance) - J.D. Power: 2025 Small Commercial satisfaction index 707 (out of 1,000); 2848 reviews. 2025 U.S. Small Commercial Insurance Study: 2,848 U.S. businesses with 50 or fewer employees, fielded Mar-May 2025. Nationwide scored 707 against a study average of 698. A 2026 study was published 2026-08-20 (average 713); Nationwide's 2026 score was not found. Period: 2025 study. Checked 2026-09-29. [2025 U.S. Small Commercial Insurance Study](https://www.jdpower.com/sites/default/files/file/2025-08/2025092%20U.S.%20Small%20Commercial%20Insurance%20Study.pdf); [U.S. Small Commercial Insurance Study](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/); [Rates, Digital Support Boost Small Business Insurance Customer Satisfaction: JD Power](https://www.carriermanagement.com/news/2026/08/20/291242.htm) - Trustpilot: TrustScore 1.3 (out of 5); 261 reviews. Nationwide's main Trustpilot page. It mixes personal and commercial customers; it cannot be separated. The page text says 1.3 out of 5 while an embedded badge image text said 1.5; we use the visible text score. Period: 69 reviews in the prior 12 months (checked 2026-09-29). Checked 2026-09-29. [Nationwide Reviews](https://www.trustpilot.com/review/nationwide.com) - ConsumerAffairs: ConsumerAffairs auto average 1.5 (out of 5); 1091 reviews. ConsumerAffairs Nationwide personal auto page (1,091 reviews displayed). Personal auto, not commercial. Period: checked 2026-09-29. Checked 2026-09-29. [Nationwide Auto Insurance Reviews](https://www.consumeraffairs.com/insurance/nationwide_auto.html) - ConsumerAffairs: ConsumerAffairs rating 2.5 (out of 5); 19 reviews. ConsumerAffairs Nationwide Small Business Insurance page; unclaimed profile; small-business customers. Screenshot captured 2026-09-29. Period: page updated Aug. 14, 2026; captured 2026-09-29. Checked 2026-09-29. [Nationwide Small Business Insurance Reviews](https://www.consumeraffairs.com/insurance/nationwide-small-business-insurance.html) - BBB: BBB business grade A+. BBB Nationwide profile at the Columbus, Ohio headquarters (BBB Accredited). Covers all Nationwide products, not just commercial. Checked 2026-09-29. [Nationwide BBB Complaints Profile](https://www.bbb.org/us/oh/columbus/profile/insurance-companies/nationwide-0302-2388/complaints) - BBB: Complaints 111. Same BBB headquarters profile; all Nationwide products, no premium denominator. BBB warns complaint details may be incomplete. The page also shows 269 customer reviews but no star average. Period: closed in the last three years (checked 2026-09-29). Checked 2026-09-29. [Nationwide BBB customer reviews](https://www.bbb.org/us/oh/columbus/profile/insurance-companies/nationwide-0302-2388/customer-reviews) Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/nationwide/reviews). ## Agent and Developer Resources - [Markdown page](https://spot.insure/compare/cna-vs-nationwide/general-liability.md) - [Developer resources](https://spot.insure/developers) - [Public MCP server](https://spot.insure/mcp) - [MCP server manifest](https://spot.insure/server.json) - [OpenAPI description](https://spot.insure/openapi.json) - [Public page index](https://spot.insure/llms.txt)