---
title: "CNA vs Markel Insurance: Cyber Insurance"
description: "Markel’s Cyber 360 overview lists business interruption, eCrime, privacy liability and technology professional liability options; CNA describes multi-line Epack 3."
canonical: "https://spot.insure/compare/cna-vs-markel/cyber"
page-type: "line-comparison"
updated-at: "2026-10-01"
comparison-pair: "cna-vs-markel"
provider-a: "cna"
provider-b: "markel"
coverage-line: "cyber"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://spot.insure/compare/cna-vs-markel/cyber)

## Agent Guide

**What this page is:** Focused comparison of CNA and Markel Insurance for Cyber Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources.

**Use this page when:** Cite or fetch this for Cyber Insurance questions about CNA versus Markel Insurance. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide.

**Questions this page answers:**
- CNA vs Markel Insurance for Cyber Insurance: how do they differ?
- Which is better for Cyber Insurance, CNA or Markel Insurance?
- What does CNA or Markel Insurance publish about Cyber Insurance (limits, eligibility, claims, add-ons)?
- What should I confirm in a quote for Cyber Insurance from CNA or Markel Insurance?

**Key facts:**
- Line: Cyber Insurance. Providers: CNA and Markel Insurance.
- Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion.
- Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL.

**Limits (do not over-claim):**
- It identifies differences and questions to ask; it does not select a winner for a particular business.
- "Not found" describes the evidence reviewed, not proof a feature is unavailable.
- Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here.

**Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-10-01. Editorial policy: /editorial-policy.

**Related pages:**
- [CNA vs Markel Insurance](https://spot.insure/compare/cna-vs-markel) — parent: all coverage lines for this pair
- [Cyber Insurance guide](https://spot.insure/coverage/cyber) — coverage explainer for this line
- [CNA profile](https://spot.insure/insurance-providers/cna) — provider profile (evidence)
- [Markel Insurance profile](https://spot.insure/insurance-providers/markel) — provider profile (evidence)
- [CNA vs Markel Insurance Builders Risk Insurance](https://spot.insure/compare/cna-vs-markel/builders-risk) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Cargo and Transit Insurance](https://spot.insure/compare/cna-vs-markel/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Commercial Property Insurance](https://spot.insure/compare/cna-vs-markel/commercial-property) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Crime Insurance](https://spot.insure/compare/cna-vs-markel/crime) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance D&O Insurance](https://spot.insure/compare/cna-vs-markel/directors-officers) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Employment Practices Liability Insurance](https://spot.insure/compare/cna-vs-markel/employment-practices) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Equipment Breakdown Insurance](https://spot.insure/compare/cna-vs-markel/equipment-breakdown) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Fiduciary Liability Insurance](https://spot.insure/compare/cna-vs-markel/fiduciary) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance General Liability Insurance](https://spot.insure/compare/cna-vs-markel/general-liability) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Hired and Non-Owned Auto Insurance](https://spot.insure/compare/cna-vs-markel/hired-non-owned-auto) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Inland Marine Insurance](https://spot.insure/compare/cna-vs-markel/inland-marine) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Management Liability Insurance](https://spot.insure/compare/cna-vs-markel/management-liability) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Media Liability Insurance](https://spot.insure/compare/cna-vs-markel/media) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Product Liability Insurance](https://spot.insure/compare/cna-vs-markel/product-liability) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Professional Liability (E&O) Insurance](https://spot.insure/compare/cna-vs-markel/professional-errors-omissions) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Surety Bonds](https://spot.insure/compare/cna-vs-markel/surety-bonds) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Tech E&O Insurance](https://spot.insure/compare/cna-vs-markel/technology-errors-omissions) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Umbrella and Excess Liability Insurance](https://spot.insure/compare/cna-vs-markel/umbrella-excess) — sibling comparison (other line, or other pair for this line)
- [CNA vs Markel Insurance Workers’ Compensation Insurance](https://spot.insure/compare/cna-vs-markel/workers-compensation) — sibling comparison (other line, or other pair for this line)
- [AIG vs CNA Cyber Insurance](https://spot.insure/compare/aig-vs-cna/cyber) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Cyber Insurance](https://spot.insure/compare/aig-vs-markel/cyber) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs CNA Cyber Insurance](https://spot.insure/compare/alliance-risk-vs-cna/cyber) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs Markel Insurance Cyber Insurance](https://spot.insure/compare/alliance-risk-vs-markel/cyber) — sibling comparison (other line, or other pair for this line)
- [Amelia Risk vs CNA Cyber Insurance](https://spot.insure/compare/amelia-risk-vs-cna/cyber) — sibling comparison (other line, or other pair for this line)
- [Amelia Risk vs Markel Insurance Cyber Insurance](https://spot.insure/compare/amelia-risk-vs-markel/cyber) — sibling comparison (other line, or other pair for this line)

# CNA vs Markel Insurance: How Do They Compare for Cyber Insurance?

Markel’s Cyber 360 overview lists business interruption, eCrime, privacy liability and technology professional liability options; CNA describes multi-line Epack 3.

## How to Use the CNA vs Markel Insurance Cyber Insurance Comparison

Use this comparison to evaluate CNA and Markel Insurance for Cyber Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote.

## CNA vs Markel Insurance Cyber Insurance Summary

Markel’s Cyber 360 overview names several cyber and technology coverages; CNA describes Epack 3 as combining cyber, media, technology and professional liability. [4](https://www.cna.com/products/cyber "Cyber Insurance - Cyber Risk Solutions | CNA Insurance") [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage")

## CNA Small Business Insurance: Products, Agents and Service

CNA directs small-business buyers to independent agents and describes CNA Connect as a businessowners policy for more than 600 small-business classes. Issuer and availability vary by policy and state, so confirm both in a quote. [1](https://www.cna.com/solutions/small-business "Insurance for Small Businesses") [2](https://www.cna.com/products/cna-connect "CNA Connect Small Businessowners Policy (BOP) | CNA Insurance") [3](https://www.cna.com/cnadisclaimer/generaldisclaimer "General Disclaimer")

[CNA profile](https://spot.insure/insurance-providers/cna)

## Markel Insurance: Specialty Business and Products

Markel Insurance is Markel Group's specialty and small-business insurance business, with offerings across packages, workers' compensation, cyber, professional and management liability, property, marine, and surety. Products use different insurers and distribution routes, so compare the issuer and terms shown on the specific quote. [5](https://www.markel.com/about-us "About us") [6](https://www.sec.gov/Archives/edgar/data/1096343/000109634326000020/mkl-20251231.htm "Markel Group Inc. 2025 Form 10-K")

[Markel Insurance profile](https://spot.insure/insurance-providers/markel)

## What Is Cyber Insurance?

Cyber insurance can help pay covered response costs and claims against your business after a cyber incident. If your business relies on data, software or outside providers, compare response limits, vendor outages and approval rules. [8](https://www.ftc.gov/business-guidance/small-businesses/cybersecurity/cyber-insurance "Cyber Insurance") [9](https://www.aig.com/content/dam/aig/america-canada/us/documents/business/cyber/cyberedge-wording-sample-specimen-form.pdf "CyberEdge specimen policy")

## What Are the Key Differences Between CNA and Markel Insurance Cyber Insurance?

### Cyber and Technology Coverage in One Program

Markel’s Cyber 360 overview lists business interruption, dependent business interruption, eCrime, privacy and security liability, PCI DSS liability, media liability and technology professional liability options. CNA describes Epack 3 as an admitted modular policy combining cyber, media, technology and professional liability. Both product descriptions span multiple exposures, but Markel’s record lists more distinct cyber options while CNA’s record gives the package structure. Marketing summaries do not determine which parts or limits appear in an individual quote. [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") [4](https://www.cna.com/products/cyber "Cyber Insurance - Cyber Risk Solutions | CNA Insurance")

### Risk Profile and Terms to Verify

Markel names sectors and security controls in its Cyber 360 overview; CNA’s Epack 3 and EPS Plus descriptions identify small and midsize businesses and professional-services firms. These audience descriptions can guide the initial product-fit discussion, while the issued policy and jurisdiction determine final terms. Ask each provider which Cyber 360 options or Epack sections and limits are proposed. [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") [4](https://www.cna.com/products/cyber "Cyber Insurance - Cyber Risk Solutions | CNA Insurance")

## What Should You Confirm in CNA and Markel Insurance Cyber Insurance Quotes?

- Ask Markel which Cyber 360 options and limits are selected; ask CNA which Epack 3 sections and aggregate structure apply. [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") [4](https://www.cna.com/products/cyber "Cyber Insurance - Cyber Risk Solutions | CNA Insurance")
- Compare dependent interruption, eCrime, PCI, media and technology E&O terms, plus the security controls required for each quote. [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") [4](https://www.cna.com/products/cyber "Cyber Insurance - Cyber Risk Solutions | CNA Insurance")

## CNA vs Markel Insurance Cyber Insurance Compared

| Criteria | CNA Cyber Insurance | Markel cyber (official overview) |
| --- | --- | --- |
| Role in This Line | Confirm in your quote. | Markel describes offering cyber for the audience stated on the cited product page. [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") (Evidence: Company-reported; scope: cyber marketed by markel; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) |
| Who It’s For | CNA offers EPS Plus for professional-services firms and Epack 3, an admitted modular policy designed for small and midsize businesses that combines cyber, media, technology and professional liability. [4](https://www.cna.com/products/cyber "Cyber Insurance - Cyber Risk Solutions | CNA Insurance") (Evidence: Company-reported; scope: Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US specialty commercial liability Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control..) | Businesses with strong security controls; listed sectors include financial and professional services, retail, manufacturing, technology, and healthcare. [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") (Evidence: Company-reported; scope: cyber marketed by markel; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) |
| Coverage Features | Confirm in your quote. | The cited product page describes Cyber 360 options including business interruption, dependent business interruption, eCrime, privacy/security liability, PCI DSS liability, media liability, and technology professional liability. Marketing description only; actual coverage, exclusions, conditions, limits, and availability depend on the issued policy and jurisdiction. [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") (Evidence: Company-reported; scope: cyber marketed by markel; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) |
| Limits and Retentions | Confirm in your quote. | The cited overview does not set a universal limit or retention for this line. Ask for the proposed policy form, limits, retentions, exclusions, and conditions in the quote. [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") (Evidence: Not publicly disclosed; scope: Only the cited marketing page was reviewed for published limit and retention information; no policy-form entitlement is inferred..) |
| Risk Services | CNA CyberAssist gives policyholders cybersecurity specialists, tools and services to identify vulnerabilities, strengthen defenses and respond. [4](https://www.cna.com/products/cyber "Cyber Insurance - Cyber Risk Solutions | CNA Insurance") (Evidence: Company-reported; scope: Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US specialty commercial liability Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control..)<br><br>CNA identifies breach coaches, forensic firms and notification/call-center vendors for incident response. [4](https://www.cna.com/products/cyber "Cyber Insurance - Cyber Risk Solutions | CNA Insurance") (Evidence: Company-reported; scope: Entity: CNA brand; issuing CNA subsidiary may vary by product/state Product: United States commercial insurance Jurisdiction: United States Research source scope: US specialty commercial liability Claim limitation: Company-reported; policy wording, underwriting and jurisdiction-specific availability control..) | Confirm in your quote. |
| How to Apply | Confirm in your quote. | The page invites prospective customers or brokers to contact Markel or the named underwriting team. The page does not establish a quote, bind, or coverage-effective timeline. [7](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") (Evidence: Company-reported; scope: cyber marketed by markel; scope is limited to the cited official product overview and described audience. This is not a policy form or a universal eligibility statement..) |

## Related Pages for CNA vs Markel Insurance Cyber Insurance

- [CNA vs Markel Insurance](https://spot.insure/compare/cna-vs-markel): all coverage lines, business roles, service and claims.
- [What Is Cyber Insurance?](https://spot.insure/coverage/cyber): Cyber insurance can help pay covered breach response, data recovery, interruption and liability costs; vendor incidents and funds-transfer fraud need separate checks.
- [CNA vs Markel Insurance Builders Risk Insurance](https://spot.insure/compare/cna-vs-markel/builders-risk)
- [CNA vs Markel Insurance Cargo and Transit Insurance](https://spot.insure/compare/cna-vs-markel/cargo-transit)
- [CNA vs Markel Insurance Commercial Property Insurance](https://spot.insure/compare/cna-vs-markel/commercial-property)
- [CNA vs Markel Insurance Crime Insurance](https://spot.insure/compare/cna-vs-markel/crime)
- [CNA vs Markel Insurance D&O Insurance](https://spot.insure/compare/cna-vs-markel/directors-officers)
- [CNA vs Markel Insurance Employment Practices Liability Insurance](https://spot.insure/compare/cna-vs-markel/employment-practices)
- [CNA vs Markel Insurance Equipment Breakdown Insurance](https://spot.insure/compare/cna-vs-markel/equipment-breakdown)
- [CNA vs Markel Insurance Fiduciary Liability Insurance](https://spot.insure/compare/cna-vs-markel/fiduciary)
- [CNA vs Markel Insurance General Liability Insurance](https://spot.insure/compare/cna-vs-markel/general-liability)
- [CNA vs Markel Insurance Hired and Non-Owned Auto Insurance](https://spot.insure/compare/cna-vs-markel/hired-non-owned-auto)
- [CNA vs Markel Insurance Inland Marine Insurance](https://spot.insure/compare/cna-vs-markel/inland-marine)
- [CNA vs Markel Insurance Management Liability Insurance](https://spot.insure/compare/cna-vs-markel/management-liability)
- [CNA vs Markel Insurance Media Liability Insurance](https://spot.insure/compare/cna-vs-markel/media)
- [CNA vs Markel Insurance Product Liability Insurance](https://spot.insure/compare/cna-vs-markel/product-liability)
- [CNA vs Markel Insurance Professional Liability (E&O) Insurance](https://spot.insure/compare/cna-vs-markel/professional-errors-omissions)
- [CNA vs Markel Insurance Surety Bonds](https://spot.insure/compare/cna-vs-markel/surety-bonds)
- [CNA vs Markel Insurance Tech E&O Insurance](https://spot.insure/compare/cna-vs-markel/technology-errors-omissions)
- [CNA vs Markel Insurance Umbrella and Excess Liability Insurance](https://spot.insure/compare/cna-vs-markel/umbrella-excess)
- [CNA vs Markel Insurance Workers’ Compensation Insurance](https://spot.insure/compare/cna-vs-markel/workers-compensation)
- [AIG vs CNA Cyber Insurance](https://spot.insure/compare/aig-vs-cna/cyber)
- [AIG vs Markel Insurance Cyber Insurance](https://spot.insure/compare/aig-vs-markel/cyber)
- [Alliance Risk vs CNA Cyber Insurance](https://spot.insure/compare/alliance-risk-vs-cna/cyber)
- [Alliance Risk vs Markel Insurance Cyber Insurance](https://spot.insure/compare/alliance-risk-vs-markel/cyber)
- [Amelia Risk vs CNA Cyber Insurance](https://spot.insure/compare/amelia-risk-vs-cna/cyber)
- [Amelia Risk vs Markel Insurance Cyber Insurance](https://spot.insure/compare/amelia-risk-vs-markel/cyber)

## Sources for CNA vs Markel Insurance Cyber Insurance

### Sources About CNA

1. [Insurance for Small Businesses](https://www.cna.com/solutions/small-business). CNA; Insurance for Small Businesses, lines 38-50 and 65-67 (CNA Central and agent route); lines 79-106 (product and stated appetite lists); page footer line 132 (CNA registered service mark).. Accessed 2026-09-28.
2. [CNA Connect Small Businessowners Policy (BOP) | CNA Insurance](https://www.cna.com/products/cna-connect). CNA; CNA Connect; coverages, product range, services. Accessed 2026-09-28.
3. [General Disclaimer](https://www.cna.com/cnadisclaimer/generaldisclaimer). CNA; General Disclaimer paragraphs 1 and 5 (HTML lines 24 and 28): CNA describes Continental Casualty Company and its relevant affiliates; references to CNA may include one or more CCC affiliates; each particular policy/product/service is the responsibility only of the specific CNA company that issues or supplies it. Footer line 57 identifies CNA Financial Corporation as trademark registrant. Re-read 2026-09-29.. Accessed 2026-09-29.
4. [Cyber Insurance - Cyber Risk Solutions | CNA Insurance](https://www.cna.com/products/cyber). CNA; Cyber, Media, Technology & Professional Liability; product sections. Accessed 2026-09-28.

### Sources About Markel Insurance

5. [About us](https://www.markel.com/about-us). Markel; Markel at a glance; description of Markel Insurance within Markel Group Inc.. Accessed 2026-09-28.
6. [Markel Group Inc. 2025 Form 10-K](https://www.sec.gov/Archives/edgar/data/1096343/000109634326000020/mkl-20251231.htm). U.S. Securities and Exchange Commission; filed by Markel Group Inc.; Cover page; Part I, Item 1 Business—Markel Insurance, U.S. Wholesale and Specialty, Programs and Solutions; Part II, Item 7/8 for group and segment risks. Accessed 2026-09-28.
7. [Cyber Insurance Coverage](https://www.markel.com/us/commercial/professional-and-management-liability/cyber). Markel; Markel Cyber 360; coverages available; business disruption; fraud; privacy/security liability; technology professional liability.. Accessed 2026-09-30.

### Sources for the Cyber Insurance Guide

8. [Cyber Insurance](https://www.ftc.gov/business-guidance/small-businesses/cybersecurity/cyber-insurance). Federal Trade Commission; Opening; First-Party and Third-Party Coverage; First-Party Coverage; Third-Party Coverage; What Should Your Cyber Insurance Policy Cover. Accessed 2026-09-16.
9. [CyberEdge specimen policy](https://www.aig.com/content/dam/aig/america-canada/us/documents/business/cyber/cyberedge-wording-sample-specimen-form.pdf). AIG; General Terms §§4–6, PDF pp.3–6; Security and Privacy §1 p.11, §2(l)/(p) p.14, §3 pp.15–18, exclusions p.18; Event Management §1 and §2(h), PDF pp.19–20. Accessed 2026-09-16.

Updated 2026-10-01. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source.

## CNA Review Scores for 2026

Review Score: 9.0 / 10 from 1 rated source, equally weighted.

Customer feedback on CNA is mixed and hard to compare. NerdWallet gave it 4.5 out of 5 for manufacturers, while Trustpilot shows about 1.4 out of 5 from 49 mostly self-selected reviews.

- NerdWallet: NerdWallet editorial rating for manufacturers 4.5/5 (Editorial rating). NerdWallet editorial assessment of CNA for U.S. manufacturers, not consumer average. Period: Published 2026-03-26. Checked 2026-09-29. [Best Insurance for Manufacturers in 2026](https://www.nerdwallet.com/business/insurance/learn/manufacturers)
- Trustpilot: Displayed Trustpilot TrustScore 1.4/5 page text; 1.5/5 badge (TrustScore out of 5); 49 reviews. CNA.com profile, mixed business and consumer/LTC reports; self-selected, not representative commercial P&C sample. Period: 14 reviews in prior 12 months; 2026-09-29. Checked 2026-09-29. [CNA customer reviews](https://www.trustpilot.com/review/www.cna.com)
- BBB: BBB customer-review average 1/5 (BBB star rating); 6 reviews. Long Term Care Insurance profile covering headquarters/corporate locations; not commercial P&C; six self-selected reviews. Period: Displayed 2026-09-29. Checked 2026-09-29. [CNA Financial Corporation customer reviews](https://www.bbb.org/us/il/chicago/profile/long-term-care-insurance/cna-financial-corporation-0683-90032439/customer-reviews)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/cna/reviews).

## Markel Insurance Review Scores for 2026

Review Score: 7.5 / 10 from 2 rated sources, equally weighted.

There is little public customer feedback on Markel. Trustpilot shows 2.5 out of 5 from just 5 reviews, and BBB lists 12 complaints closed in the last three years.

- J.D. Power: Commercial Lines Insurers agent satisfaction score 726 (out of 1,000). 2022 commercial-lines independent-agent satisfaction study and 2025 small-commercial customer study; these use different populations and measures Period: 2022. Checked 2026-09-29. [2025 U.S. Small Commercial Insurance Study](https://www.jdpower.com/business/press-releases/2025-us-small-commercial-insurance-study); [2022 U.S. Independent Agent Satisfaction Study](https://www.jdpower.com/sites/default/files/file/2022-10/2022134%20U.S.%20Independent%20Agent.pdf)
- Trustpilot: TrustScore 2.5 (out of 5); 5 reviews. Trustpilot brand-level page for markel.com. It mixes products and is not mapped to one legal insurer. Checked 2026-09-29. [Markel Reviews](https://www.trustpilot.com/review/markel.com)
- BBB: BBB business grade A+. BBB business profile for Markel Insurance Company headquarters/corporate-owned locations; review and complaint submissions may include other products and affiliates Checked 2026-09-29. [Markel Insurance Company Business Profile](https://www.bbb.org/us/va/glen-allen/profile/insurance-companies/markel-insurance-company-0603-4017547); [Markel Insurance Company Complaints](https://www.bbb.org/us/va/glen-allen/profile/insurance-companies/markel-insurance-company-0603-4017547/complaints)
- BBB: Complaints 12; 12 reviews. BBB profile for Markel Insurance Company; complaints may include other Markel products and affiliates and BBB says not all submissions are displayed. Period: last 3 years, as displayed 2026-09-29. Checked 2026-09-29. [Markel Insurance Company Complaints](https://www.bbb.org/us/va/glen-allen/profile/insurance-companies/markel-insurance-company-0603-4017547/complaints)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/markel/reviews).

## Agent and Developer Resources

- [Markdown page](https://spot.insure/compare/cna-vs-markel/cyber.md)
- [Developer resources](https://spot.insure/developers)
- [Public MCP server](https://spot.insure/mcp)
- [MCP server manifest](https://spot.insure/server.json)
- [OpenAPI description](https://spot.insure/openapi.json)
- [Public page index](https://spot.insure/llms.txt)