--- title: "The Baldwin Group vs Liberty Mutual: Crime Insurance" description: "Liberty Mutual places listed crime exposures inside its ProShield management-liability package; The Baldwin Group lists crime as an option but leaves policy terms unspecified." canonical: "https://spot.insure/compare/baldwin-vs-liberty-mutual/crime" page-type: "line-comparison" updated-at: "2026-09-30" comparison-pair: "baldwin-vs-liberty-mutual" provider-a: "baldwin" provider-b: "liberty-mutual" coverage-line: "crime" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication. [Human-readable page](https://spot.insure/compare/baldwin-vs-liberty-mutual/crime) ## Agent Guide **What this page is:** Focused comparison of The Baldwin Group and Liberty Mutual for Crime Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources. **Use this page when:** Cite or fetch this for Crime Insurance questions about The Baldwin Group versus Liberty Mutual. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide. **Questions this page answers:** - The Baldwin Group vs Liberty Mutual for Crime Insurance: how do they differ? - Which is better for Crime Insurance, The Baldwin Group or Liberty Mutual? - What does The Baldwin Group or Liberty Mutual publish about Crime Insurance (limits, eligibility, claims, add-ons)? - What should I confirm in a quote for Crime Insurance from The Baldwin Group or Liberty Mutual? **Key facts:** - Line: Crime Insurance. Providers: The Baldwin Group and Liberty Mutual. - Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion. - Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL. **Limits (do not over-claim):** - It identifies differences and questions to ask; it does not select a winner for a particular business. - "Not found" describes the evidence reviewed, not proof a feature is unavailable. - Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here. **Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-09-30. Editorial policy: /editorial-policy. **Related pages:** - [The Baldwin Group vs Liberty Mutual](https://spot.insure/compare/baldwin-vs-liberty-mutual) — parent: all coverage lines for this pair - [Crime Insurance guide](https://spot.insure/coverage/crime) — coverage explainer for this line - [The Baldwin Group profile](https://spot.insure/insurance-providers/baldwin) — provider profile (evidence) - [Liberty Mutual profile](https://spot.insure/insurance-providers/liberty-mutual) — provider profile (evidence) - [The Baldwin Group vs Liberty Mutual Builders Risk Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/builders-risk) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Cargo and Transit Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/cargo-transit) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Commercial Auto Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/commercial-auto) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Commercial Property Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/commercial-property) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Cyber Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/cyber) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Employment Practices Liability Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/employment-practices) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Equipment Breakdown Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/equipment-breakdown) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Fidelity Bonds](https://spot.insure/compare/baldwin-vs-liberty-mutual/fidelity-bonds) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Fiduciary Liability Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/fiduciary) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual General Liability Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/general-liability) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Surety Bonds](https://spot.insure/compare/baldwin-vs-liberty-mutual/surety-bonds) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Umbrella and Excess Liability Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/umbrella-excess) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Liberty Mutual Workers’ Compensation Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/workers-compensation) — sibling comparison (other line, or other pair for this line) - [AIG vs The Baldwin Group Crime Insurance](https://spot.insure/compare/aig-vs-baldwin/crime) — sibling comparison (other line, or other pair for this line) - [AIG vs Liberty Mutual Crime Insurance](https://spot.insure/compare/aig-vs-liberty-mutual/crime) — sibling comparison (other line, or other pair for this line) - [Alliance Risk vs The Baldwin Group Crime Insurance](https://spot.insure/compare/alliance-risk-vs-baldwin/crime) — sibling comparison (other line, or other pair for this line) - [Aon vs The Baldwin Group Crime Insurance](https://spot.insure/compare/aon-vs-baldwin/crime) — sibling comparison (other line, or other pair for this line) - [Aon vs Liberty Mutual Crime Insurance](https://spot.insure/compare/aon-vs-liberty-mutual/crime) — sibling comparison (other line, or other pair for this line) - [The Baldwin Group vs Beazley Crime Insurance](https://spot.insure/compare/baldwin-vs-beazley/crime) — sibling comparison (other line, or other pair for this line) # The Baldwin Group vs Liberty Mutual: How Do They Compare for Crime Insurance? Liberty Mutual places listed crime exposures inside its ProShield management-liability package; The Baldwin Group lists crime as an option but leaves policy terms unspecified. ## Research Scope and Use Use this comparison to evaluate The Baldwin Group and Liberty Mutual for Crime Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote. ## Summary Liberty Mutual lists employee dishonesty, embezzlement, safe burglary and computer fraud in ProShield; The Baldwin Group describes crime as a commercial option without itemizing losses. [3](https://baldwin.com/business-insurance/industries/professional-services/ "Professional Liability Insurance & Services") [4](https://baldwin.com/business-insurance/industries/real-estate/ "Commercial Real Estate Insurance & Risk Management") [7](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/ "ProShield") ## What Is the Baldwin Group? Baldwin’s Insurance Advisory Solutions group describes commercial-risk and employee-benefit services for businesses and private-risk management for high-net-worth individuals and families; its business-insurance page outlines a five-step RiskMap process. [1](https://www.sec.gov/Archives/edgar/data/1781755/000178175526000018/bwin-20251231.htm "The Baldwin Insurance Group, Inc. Form 10-K for fiscal year ended December 31, 2025") [2](https://baldwin.com/business-insurance/ "Business Insurance") [The Baldwin Group profile](https://spot.insure/insurance-providers/baldwin) ## What Is Liberty Mutual Business Insurance? Liberty Mutual spans small-commercial, commercial, specialty, surety, and reinsurance businesses. The insurer and distribution route depend on the product, so check the offer and policy before you compare terms. [5](https://www.libertymutualgroup.com/about-lm/investor-relations/our-company/company-profile "Company Profile") [6](https://business.libertymutual.com/commercial-solutions/ "Commercial Insurance Solutions") [Liberty Mutual profile](https://spot.insure/insurance-providers/liberty-mutual) ## What Is Crime Insurance? Crime insurance can help reimburse specified business losses from theft and fraud, including employee theft and forgery. Compare those protections separately and ask whether a payment sent after an impersonation scam is covered. [8](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm "Commercial Insurance Guide") [9](https://www.travelers.com/business-insurance/professional-liability-insurance/apps-forms/crime-non-financial-institutions "Crime Non-Financial Applications and Forms") [10](https://asset.trvstatic.com/download/assets/cri-3001.pdf/98f30f1063c911eeb2f1deb19c93b21f "Crime Terms and Conditions") [11](https://www.chubb.com/us-en/business-insurance/social-engineering-fraud-coverage-for-crime-insurance.html "Social Engineering Fraud Insurance") [12](https://asset.trvstatic.com/download/assets/cri-1100w-ind.pdf/9aa2577663c911ee91291279531924d3 "Commercial Crime Coverage Application") ## Key Differences in Crime Insurance ### Package structure and losses Liberty Mutual places crime within ProShield, a package for private and nonprofit organizations, and lists employee dishonesty, embezzlement, safe burglary and computer fraud among its exposures. The Baldwin Group lists crime or fidelity for commercial sectors but does not publish a crime-specific loss list. If you want a combined management-liability package, compare ProShield’s quoted crime section against the standalone or packaged form Baldwin proposes. [7](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/ "ProShield") [7](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/ "ProShield") [3](https://baldwin.com/business-insurance/industries/professional-services/ "Professional Liability Insurance & Services") ### Who places the risk The Baldwin Group describes brokerage and advisory services and does not identify the risk-bearing insurer for a placement. Liberty Mutual describes ProShield as its package product, but the marketing summary is not the policy wording. For either route, the issued documents determine the insurer, applicable sublimits and endorsements. [3](https://baldwin.com/business-insurance/industries/professional-services/ "Professional Liability Insurance & Services") [7](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/ "ProShield") ## What to Confirm in Crime Insurance Quotes - Ask Liberty Mutual which listed crime events and enhancements are included in your ProShield schedule and their sublimits. - Ask The Baldwin Group to name the carrier and show whether its proposed crime coverage is standalone or part of management liability. ## Offering Details | Criteria | Baldwin Commercial Crime Brokerage and Advisory | Liberty Mutual ProShield Crime coverage | | --- | --- | --- | | Role in This Line | The source describes The Baldwin Group’s brokerage or advisory role for Commercial Crime. It does not identify Baldwin as the risk-bearing insurer for a particular placement. [3](https://baldwin.com/business-insurance/industries/professional-services/ "Professional Liability Insurance & Services") [4](https://baldwin.com/business-insurance/industries/real-estate/ "Commercial Real Estate Insurance & Risk Management") (Evidence: Company-reported; scope: The cited company page describes its brokerage/advisory role and does not name the issuer for a buyer-specific placement..) | Liberty Mutual includes crime coverage in its ProShield management-liability package for private and not-for-profit organizations. [7](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/ "ProShield") (Evidence: Company-reported; scope: Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents..) | | Who It’s For | Baldwin’s professional-services and real-estate pages identify firms and property organizations as clients whose programs may include crime coverage. This does not determine an applicant’s underwriting eligibility. [3](https://baldwin.com/business-insurance/industries/professional-services/ "Professional Liability Insurance & Services") [4](https://baldwin.com/business-insurance/industries/real-estate/ "Commercial Real Estate Insurance & Risk Management") (Evidence: Company-reported; scope: This is the audience or client context named on Baldwin’s page, not an underwriting decision or guarantee of product availability..) | The source scopes ProShield to private and not-for-profit organizations; a specific organization’s eligibility is not established. [7](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/ "ProShield") (Evidence: Company-reported; scope: Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents..) | | Coverage Features | Baldwin lists commercial crime or crime/fidelity as insurance options for the cited commercial sectors. It does not describe a specific crime policy, covered loss trigger, limit or exclusion. [3](https://baldwin.com/business-insurance/industries/professional-services/ "Professional Liability Insurance & Services") [4](https://baldwin.com/business-insurance/industries/real-estate/ "Commercial Real Estate Insurance & Risk Management") (Evidence: Company-reported; scope: The statement reports Baldwin’s marketed coverage or advisory description only. No individual quote, binder, policy form, schedule or endorsement was reviewed; policy entitlement and terms remain unknown..) | The ProShield page lists employee dishonesty, embezzlement, safe burglary, computer fraud and other crime exposures, plus selected coverage enhancements; these are marketing summaries, not policy terms. [7](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/ "ProShield") (Evidence: Company-reported; scope: Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents..) | | Limits and Retentions | The reviewed source does not state a buyer-specific limit, retention, deductible or coverage schedule. Confirm the quote and issued policy or bond. [3](https://baldwin.com/business-insurance/industries/professional-services/ "Professional Liability Insurance & Services") [4](https://baldwin.com/business-insurance/industries/real-estate/ "Commercial Real Estate Insurance & Risk Management") (Evidence: Not publicly disclosed; scope: No buyer quote, binder, policy or bond form was available in the reviewed public sources..) | The cited public overview does not establish the limits, deductibles, exclusions or form terms that would apply to a specific buyer. [7](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/ "ProShield") (Evidence: Not publicly disclosed; scope: Ask for the quote and specimen or issued policy forms before treating a listed feature as covered..) | | Risk Services | Baldwin describes tailored commercial risk guidance, policy planning and claims advocacy for the named practices. It does not claim to adjudicate a carrier’s crime-policy claim. [3](https://baldwin.com/business-insurance/industries/professional-services/ "Professional Liability Insurance & Services") [4](https://baldwin.com/business-insurance/industries/real-estate/ "Commercial Real Estate Insurance & Risk Management") (Evidence: Company-reported; scope: These are company-described brokerage and risk-advisory services; account-specific service commitments and third-party terms are not established..) | Liberty Mutual describes ProShield as one package policy that combines multiple management-liability coverages and is designed to reduce the need for separate endorsements. [7](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/ "ProShield") (Evidence: Company-reported; scope: Liberty Mutual’s cited product or program overview documents this description. It does not establish the issuing insurer for an individual quote, exact state or provincial availability, the policy form, complete exclusions, or terms offered to a particular buyer; confirm those in the quote and policy documents..) | ## Full Comparison - [The Baldwin Group vs Liberty Mutual](https://spot.insure/compare/baldwin-vs-liberty-mutual): all coverage lines, business roles, service and claims. - [What Is Crime Insurance?](https://spot.insure/coverage/crime): Crime insurance addresses specified theft and fraud losses; employee theft, forgery, funds-transfer fraud and impersonation payments can have separate terms. - [The Baldwin Group vs Liberty Mutual Builders Risk Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/builders-risk) - [The Baldwin Group vs Liberty Mutual Cargo and Transit Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/cargo-transit) - [The Baldwin Group vs Liberty Mutual Commercial Auto Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/commercial-auto) - [The Baldwin Group vs Liberty Mutual Commercial Property Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/commercial-property) - [The Baldwin Group vs Liberty Mutual Cyber Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/cyber) - [The Baldwin Group vs Liberty Mutual Employment Practices Liability Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/employment-practices) - [The Baldwin Group vs Liberty Mutual Equipment Breakdown Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/equipment-breakdown) - [The Baldwin Group vs Liberty Mutual Fidelity Bonds](https://spot.insure/compare/baldwin-vs-liberty-mutual/fidelity-bonds) - [The Baldwin Group vs Liberty Mutual Fiduciary Liability Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/fiduciary) - [The Baldwin Group vs Liberty Mutual General Liability Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/general-liability) - [The Baldwin Group vs Liberty Mutual Surety Bonds](https://spot.insure/compare/baldwin-vs-liberty-mutual/surety-bonds) - [The Baldwin Group vs Liberty Mutual Umbrella and Excess Liability Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/umbrella-excess) - [The Baldwin Group vs Liberty Mutual Workers’ Compensation Insurance](https://spot.insure/compare/baldwin-vs-liberty-mutual/workers-compensation) - [AIG vs The Baldwin Group Crime Insurance](https://spot.insure/compare/aig-vs-baldwin/crime) - [AIG vs Liberty Mutual Crime Insurance](https://spot.insure/compare/aig-vs-liberty-mutual/crime) - [Alliance Risk vs The Baldwin Group Crime Insurance](https://spot.insure/compare/alliance-risk-vs-baldwin/crime) - [Aon vs The Baldwin Group Crime Insurance](https://spot.insure/compare/aon-vs-baldwin/crime) - [Aon vs Liberty Mutual Crime Insurance](https://spot.insure/compare/aon-vs-liberty-mutual/crime) - [The Baldwin Group vs Beazley Crime Insurance](https://spot.insure/compare/baldwin-vs-beazley/crime) ## Sources ### The Baldwin Group 1. [The Baldwin Insurance Group, Inc. Form 10-K for fiscal year ended December 31, 2025](https://www.sec.gov/Archives/edgar/data/1781755/000178175526000018/bwin-20251231.htm). U.S. Securities and Exchange Commission; filed by The Baldwin Insurance Group, Inc.; Part I, Item 1, “The Company,” lines 194–196; “Operating Groups,” lines 260–263; “Clients and Insurers,” lines 286–288; pp. 6–10; opened 2026-09-28.. Accessed 2026-09-28. 2. [Business Insurance](https://baldwin.com/business-insurance/). The Baldwin Group; RiskMap process, lines 40–68; Connect With Us consultation invitation, lines 182–187; accessed 2026-09-28.. Accessed 2026-09-28. 3. [Professional Liability Insurance & Services](https://baldwin.com/business-insurance/industries/professional-services/). The Baldwin Group; Professional-services customer population lines 35–64; coverage snapshot lines 68–84 lists property, general/professional liability, cyber, workers’ compensation, D&O, fiduciary, crime/fidelity bond, EPL, and IP liability; Employee benefits lines 93–95; accessed 2026-09-29.. Accessed 2026-09-30. 4. [Commercial Real Estate Insurance & Risk Management](https://baldwin.com/business-insurance/industries/real-estate/). The Baldwin Group; “Coverage designed to perform” and sections “Management & governance risk” / “Professional & specialty risk,” lines 120–150; coverage lines plus claims advocacy at lines 153–163; page accessed 2026-09-29.. Accessed 2026-09-30. ### Liberty Mutual 5. [Company Profile](https://www.libertymutualgroup.com/about-lm/investor-relations/our-company/company-profile). Liberty Mutual Group; Strategic business units paragraph: US Retail Markets (individuals/small businesses; small commercial; countrywide) and Global Risk Solutions (mid-size/large businesses; commercial, specialty, reinsurance, surety; worldwide).. Accessed 2026-09-29. 6. [Commercial Insurance Solutions](https://business.libertymutual.com/commercial-solutions/). Liberty Mutual Business Insurance; Commercial solutions index names commercial auto and fleet, cyber, environmental liability, equipment breakdown, excess and surplus, general liability, healthcare liability, inland marine, management liability, multinational, ocean marine, professional liability, property, reinsurance, surety, umbrella/excess and workers compensation. Disclosure says policy insurer is named when offered, may be an affiliate/subsidiary or surplus-lines insurer; states/jurisdictions and actual policy terms vary.. Accessed 2026-09-29. 7. [ProShield](https://business.libertymutual.com/commercial-insurance-solutions/management-liability/proshield/). Liberty Mutual Business Insurance; Opening paragraphs identify package combining directors and officers, employment practices, fiduciary, and crime coverages; D&O and crime sections describe examples of exposures and selected coverage features. Examples are not policy terms.. Accessed 2026-09-29. ### Crime Insurance Guide 8. [Commercial Insurance Guide](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm). California Department of Insurance; Crime. Accessed 2026-09-16. 9. [Crime Non-Financial Applications and Forms](https://www.travelers.com/business-insurance/professional-liability-insurance/apps-forms/crime-non-financial-institutions). Travelers; Opening paragraph; Sample Policy Forms. Accessed 2026-09-16. 10. [Crime Terms and Conditions](https://asset.trvstatic.com/download/assets/cri-3001.pdf/98f30f1063c911eeb2f1deb19c93b21f). The Travelers Companies, Inc.; I.A–G, printed/PDF pages 1–4; III.RR, printed/PDF p.13; V.B.1–2, printed/PDF pp.18–20; Consideration, printed/PDF p.1; III.P p.8; V.A.3 pp.16–17; V.A.4 p.17; V.B.3 p.20; I.A.3 p.1; III.C p.7; III.S pp.8–9; III.II and III.KK p.12; III.QQ p.13; V.A.5 pp.17–18 (printed/PDF pages); IV.J–O, printed/PDF pages 14–15. Accessed 2026-09-16. 11. [Social Engineering Fraud Insurance](https://www.chubb.com/us-en/business-insurance/social-engineering-fraud-coverage-for-crime-insurance.html). Chubb; Opening; coverage highlights. Accessed 2026-09-16. 12. [Commercial Crime Coverage Application](https://asset.trvstatic.com/download/assets/cri-1100w-ind.pdf/9aa2577663c911ee91291279531924d3). Travelers Casualty and Surety Company of America; I–III pages 1–2; IX–XI pages 3–4; V–VII, printed/PDF pages 2–3. Accessed 2026-09-16. Updated 2026-09-30. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source. ## The Baldwin Group Reviews Review Score: not enough ratings. The reviewed public sources do not establish a representative customer rating for The Baldwin Group’s commercial advisory business. BBB pages show different legal entities: an A+ regional insurance-agency grade with zero listed reviews and complaints for The Baldwin Group Mid-Atlantic, LLC, and an A- grade plus six complaints in three years for The Baldwin Group Personal Insurance, LLC. A 2026 personal-lines complaint describes delayed refund handling. A separate National General auto review mentions a Baldwin referral but concerns insurer policy administration. None of these observations supports a group-wide or commercial rating. Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/baldwin/reviews). ## Liberty Mutual Reviews Review Score: 7.2 / 10 from 2 rated sources, equally weighted. Customers give Liberty Mutual 4.2 out of 5 on Trustpilot from 3,836 reviews, but that page mixes auto, home and life customers with business ones. For business insurance specifically, NerdWallet gives 3.0 out of 5 and reports more complaints than expected. - NerdWallet: NerdWallet editorial rating 3.0/5 (NerdWallet proprietary editorial score; not a consumer rating average or Spot Score). NerdWallet business-insurance editorial review, updated June 3, 2026. Its 3.0/5 is NerdWallet’s editorial score, not a consumer average or Spot Rating. It reports above-expected commercial-property and general-liability complaints for 2022–2024 and a low J.D. Power result. Period: Page updated June 3, 2026. Checked 2026-09-29. [Liberty Mutual Business Insurance Review 2026: Big Company Dogged by Customer Complaints](https://www.nerdwallet.com/business/insurance/learn/liberty-mutual-business-insurance) - Trustpilot: Trustpilot consumer TrustScore 4.2/5 (Platform aggregate for a mixed Liberty Mutual brand profile; not business-only); 3836 reviews. Company-wide Liberty Mutual Trustpilot profile. Its description highlights auto, home and life insurance; review excerpts are not restricted to commercial buyers or one issuing entity. The displayed score/count are a consumer-review-site aggregate, separate from editorial ratings and survey data. Period: Displayed September 29, 2026; live total changes. Checked 2026-09-29. [Liberty Mutual Reviews](https://www.trustpilot.com/review/www.libertymutual.com) Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/liberty-mutual/reviews). ## Agent and Developer Resources - [Markdown page](https://spot.insure/compare/baldwin-vs-liberty-mutual/crime.md) - [Developer resources](https://spot.insure/developers) - [Public MCP server](https://spot.insure/mcp) - [MCP server manifest](https://spot.insure/server.json) - [OpenAPI description](https://spot.insure/openapi.json) - [Public page index](https://spot.insure/llms.txt)