---
title: "Aon vs Gallagher: General Liability Insurance"
description: "Aon’s practice names construction contractors, owners, developers, engineers, architects, and project financiers as clients, while Gallagher’s reviewed product is specifically its Small Business General Liability Insurance."
canonical: "https://spot.insure/compare/aon-vs-gallagher/general-liability"
page-type: "line-comparison"
updated-at: "2026-09-30"
comparison-pair: "aon-vs-gallagher"
provider-a: "aon"
provider-b: "gallagher"
coverage-line: "general-liability"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://spot.insure/compare/aon-vs-gallagher/general-liability)

## Agent Guide

**What this page is:** Focused comparison of Aon and Gallagher for General Liability Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources.

**Use this page when:** Cite or fetch this for General Liability Insurance questions about Aon versus Gallagher. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide.

**Questions this page answers:**
- Aon vs Gallagher for General Liability Insurance: how do they differ?
- Which is better for General Liability Insurance, Aon or Gallagher?
- What does Aon or Gallagher publish about General Liability Insurance (limits, eligibility, claims, add-ons)?
- What should I confirm in a quote for General Liability Insurance from Aon or Gallagher?

**Key facts:**
- Line: General Liability Insurance. Providers: Aon and Gallagher.
- Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion.
- Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL.

**Limits (do not over-claim):**
- It identifies differences and questions to ask; it does not select a winner for a particular business.
- "Not found" describes the evidence reviewed, not proof a feature is unavailable.
- Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here.

**Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-09-30. Editorial policy: /editorial-policy.

**Related pages:**
- [Aon vs Gallagher](https://spot.insure/compare/aon-vs-gallagher) — parent: all coverage lines for this pair
- [General Liability Insurance guide](https://spot.insure/coverage/general-liability) — coverage explainer for this line
- [Aon profile](https://spot.insure/insurance-providers/aon) — provider profile (evidence)
- [Gallagher profile](https://spot.insure/insurance-providers/gallagher) — provider profile (evidence)
- [Aon vs Gallagher Commercial Property Insurance](https://spot.insure/compare/aon-vs-gallagher/commercial-property) — sibling comparison (other line, or other pair for this line)
- [Aon vs Gallagher Crime Insurance](https://spot.insure/compare/aon-vs-gallagher/crime) — sibling comparison (other line, or other pair for this line)
- [Aon vs Gallagher Cyber Insurance](https://spot.insure/compare/aon-vs-gallagher/cyber) — sibling comparison (other line, or other pair for this line)
- [Aon vs Gallagher D&O Insurance](https://spot.insure/compare/aon-vs-gallagher/directors-officers) — sibling comparison (other line, or other pair for this line)
- [Aon vs Gallagher Employment Practices Liability Insurance](https://spot.insure/compare/aon-vs-gallagher/employment-practices) — sibling comparison (other line, or other pair for this line)
- [Aon vs Gallagher Fiduciary Liability Insurance](https://spot.insure/compare/aon-vs-gallagher/fiduciary) — sibling comparison (other line, or other pair for this line)
- [Aon vs Gallagher Kidnap and Ransom Insurance](https://spot.insure/compare/aon-vs-gallagher/kidnap-ransom) — sibling comparison (other line, or other pair for this line)
- [Aon vs Gallagher Professional Liability (E&O) Insurance](https://spot.insure/compare/aon-vs-gallagher/professional-errors-omissions) — sibling comparison (other line, or other pair for this line)
- [Aon vs Gallagher Workers’ Compensation Insurance](https://spot.insure/compare/aon-vs-gallagher/workers-compensation) — sibling comparison (other line, or other pair for this line)
- [AIG vs Aon General Liability Insurance](https://spot.insure/compare/aig-vs-aon/general-liability) — sibling comparison (other line, or other pair for this line)
- [AIG vs Gallagher General Liability Insurance](https://spot.insure/compare/aig-vs-gallagher/general-liability) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs Aon General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-aon/general-liability) — sibling comparison (other line, or other pair for this line)
- [Alliance Risk vs Gallagher General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-gallagher/general-liability) — sibling comparison (other line, or other pair for this line)
- [Amelia Risk vs Aon General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-aon/general-liability) — sibling comparison (other line, or other pair for this line)
- [Amelia Risk vs Gallagher General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-gallagher/general-liability) — sibling comparison (other line, or other pair for this line)

# Aon vs Gallagher: How Do They Compare for General Liability Insurance?

Aon’s practice names construction contractors, owners, developers, engineers, architects, and project financiers as clients, while Gallagher’s reviewed product is specifically its Small Business General Liability Insurance.

## Research Scope and Use

Use this comparison to evaluate Aon and Gallagher for General Liability Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote.

## Summary

Aon’s practice names construction contractors, owners, developers, engineers, architects, and project financiers as clients, while Gallagher’s reviewed product is specifically its Small Business General Liability Insurance. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability")

## What Is Aon?

Aon’s U.S. Commercial Risk terms describe brokerage for certain insurance programs, while its Middle Market page describes a dedicated practice for mid-sized organizations across North America. The public materials reviewed do not identify the licensed producer or insurer for a particular placement. Ask which entity will produce each line and which insurer will issue the policy; request jurisdiction details for the proposed placement and ask how compensation and claim notice work for your account. [1](https://www.aon.com/en/about/leadership-and-governance/brokerage-terms-of-service-for-commercial-risk-solutions-us "Commercial Risk Solutions U.S. Brokerage Terms of Service") [2](https://www.aon.com/en/capabilities/middle-market-clients "Middle Market Clients")

[Aon profile](https://spot.insure/insurance-providers/aon)

## What Is Gallagher?

Gallagher’s technology specialists serve startups through global enterprises, while its executive-risk team supports IPO and M&A needs; small firms seeking one simple digital quote should compare online agencies. [4](https://www.ajg.com/industries/technology-insurance/ "Technology Insurance") [5](https://www.gallaghersmallbusiness.com/technology-services/ "Insurance for Technology & IT Businesses") [6](https://www.ajg.com/insurance/executive-and-financial-risk-insurance/ "Executive and Financial Risk Insurance") [7](https://www.gallaghersmallbusiness.com/legal-information/ "Legal Information") [8](https://www.ajg.com/merger-partners/woodruff-sawyer-is-now-gallagher/ "Woodruff Sawyer Is Now Gallagher")

[Gallagher profile](https://spot.insure/insurance-providers/gallagher)

## What Is General Liability Insurance?

General liability can protect your business when a customer or visitor claims you caused injury or damaged their property. It suits businesses serving customers or working on their premises; your own building, tools and stock need property coverage. [10](https://www.iii.org/article/commercial-general-liability-insurance "Commercial general liability insurance") [11](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm "Commercial Insurance Guide") [12](https://www.hiscox.com/documents/partner-agent/specimen_forms/GL_Form.pdf "Commercial General Liability Coverage Form")

## Key Differences in General Liability Insurance

### Construction placements and Gallagher’s small-business policy

Aon’s practice names construction contractors, owners, developers, engineers, architects, and project financiers as clients. Gallagher’s reviewed product is specifically its Small Business General Liability Insurance. A larger or project-driven construction buyer should ask Gallagher whether the small-business form fits its exposures, while Aon buyers should get the proposed market and policy form rather than rely on the practice description. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability")

### Who the published coverage is for

Aon describes casualty protection for third-party injury or property damage connected to negligent construction or operations. Gallagher describes GL as protection against third-party injury and property-damage claims, with covered expenses set by the policy. Those high-level descriptions overlap, but do not establish matching definitions, limits, or exclusions; compare the forms for completed work and contractual liability. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability")

## What to Confirm in General Liability Insurance Quotes

- Ask Aon which carrier and construction form will respond to your project operations. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability")
- Ask Gallagher whether its small-business product accepts your construction class and request its covered-expense wording. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability")

## Offering Details

| Criteria | Aon General Liability brokerage and risk-advisory offering | Gallagher Small Business General Liability Insurance |
| --- | --- | --- |
| Role in This Line | Aon says its global construction practice designs and places risk solutions and uses broking experience and a global network across construction insurance lines. For general liability, this is evidence of Aon’s brokered market offering; the page does not identify the insurer for a buyer’s placement. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") (Evidence: Company-reported; scope: Aon’s global construction and infrastructure practice page. This establishes a marketed brokerage/advisory offering, not policy issuance or account-specific placement..) | Gallagher Small Business arranges general liability coverage with partner carriers rather than underwriting the policy itself. [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability") (Evidence: Company-reported; scope: Gallagher Small Business's direct-to-small-business general liability product page..) |
| Issuing Insurer | The reviewed practice page does not name the insurer or producing legal entity for a specific placement. Ask for both on the quote and binder. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") (Evidence: Not found in reviewed sources; scope: Aon’s global practice page as reviewed 2026-09-30; no state-specific placement schedule or buyer quote was reviewed. This does not establish that Aon cannot arrange a placement..) | The general liability product page does not name the insurer that would issue a given business's policy. [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability") (Evidence: Not publicly disclosed; scope: Checked the general liability product page on 2026-09-23..) |
| Who It’s For | Aon describes its global construction and infrastructure practice as serving contractors, owners, developers, engineers, architects, designers, financiers and investors, and says it works with organizations of varied sizes and complexity. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") (Evidence: Company-reported; scope: Audience described for Aon’s global construction and infrastructure practice. It does not establish U.S. state availability or underwriting eligibility for a placement..) | Confirm in your quote. |
| Coverage Features | Aon lists General Liability within construction liability and describes casualty protection for third-party bodily injury or property damage associated with negligent acts during construction or operations. A policy’s actual insureds, triggers, exclusions and conditions are not stated on this practice page. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") (Evidence: Company-reported; scope: Aon’s marketing description of the brokerage/coverage area. The page is not the insurer’s policy form and does not establish an insured's entitlement to coverage..) | Gallagher describes general liability as responding to third-party bodily injury, property damage, and libel, slander or defamation claims arising from a product, business operations, or acts by the business or people acting on its behalf. [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability") (Evidence: Company-reported; scope: Product page coverage overview; the issued policy and its exclusions control..)<br><br>Gallagher lists covered expense types including claim investigation and defense costs, court costs, settlements or judgments, judgment interest, medical expenses for injured third parties, and premiums for any bonds a liability suit requires. [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability") (Evidence: Company-reported; scope: Product page expense list; the issued policy and its exclusions control..) |
| Limits and Retentions | The reviewed page does not state a buyer-specific limit, retention, deductible or other placement terms. Confirm these in the quote, bond or issued policy. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") (Evidence: Not publicly disclosed; scope: Aon’s global practice page as reviewed 2026-09-30; no quote, bond form or issued policy was reviewed..) | The general liability product page does not publish limits, deductibles or premiums; it directs prospective buyers to request a quote instead. [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability") (Evidence: Not publicly disclosed; scope: Checked the general liability product page on 2026-09-23..) |
| Risk Services | Aon describes project risk-advisory services to understand project-specific risks and develop risk-transfer, management or mitigation strategies. It also describes a global construction team and market access. These are company-reported brokerage and advisory services, not coverage benefits. [3](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management "Construction and Infrastructure Insurance and Risk Management") (Evidence: Company-reported; scope: Company-reported advisory services on Aon’s global practice page; account-specific service scope is not stated..) | Confirm in your quote. |
| How to Apply | Confirm in your quote. | Gallagher offers an online quote form, a small business advisor phone line (1-833-292-9441, Monday through Friday, 8 a.m. to 5 p.m., continental U.S.), and a scheduled callback request to start a general liability quote. [9](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/ "General Liability") (Evidence: Company-reported; scope: Product page "Get Covered Now" section..) |

## Full Comparison

- [Aon vs Gallagher](https://spot.insure/compare/aon-vs-gallagher): all coverage lines, business roles, service and claims.
- [What Is General Liability Insurance?](https://spot.insure/coverage/general-liability): General liability can protect your business from covered injury and property-damage claims; your building, tools and stock need separate property coverage.
- [Aon vs Gallagher Commercial Property Insurance](https://spot.insure/compare/aon-vs-gallagher/commercial-property)
- [Aon vs Gallagher Crime Insurance](https://spot.insure/compare/aon-vs-gallagher/crime)
- [Aon vs Gallagher Cyber Insurance](https://spot.insure/compare/aon-vs-gallagher/cyber)
- [Aon vs Gallagher D&O Insurance](https://spot.insure/compare/aon-vs-gallagher/directors-officers)
- [Aon vs Gallagher Employment Practices Liability Insurance](https://spot.insure/compare/aon-vs-gallagher/employment-practices)
- [Aon vs Gallagher Fiduciary Liability Insurance](https://spot.insure/compare/aon-vs-gallagher/fiduciary)
- [Aon vs Gallagher Kidnap and Ransom Insurance](https://spot.insure/compare/aon-vs-gallagher/kidnap-ransom)
- [Aon vs Gallagher Professional Liability (E&O) Insurance](https://spot.insure/compare/aon-vs-gallagher/professional-errors-omissions)
- [Aon vs Gallagher Workers’ Compensation Insurance](https://spot.insure/compare/aon-vs-gallagher/workers-compensation)
- [AIG vs Aon General Liability Insurance](https://spot.insure/compare/aig-vs-aon/general-liability)
- [AIG vs Gallagher General Liability Insurance](https://spot.insure/compare/aig-vs-gallagher/general-liability)
- [Alliance Risk vs Aon General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-aon/general-liability)
- [Alliance Risk vs Gallagher General Liability Insurance](https://spot.insure/compare/alliance-risk-vs-gallagher/general-liability)
- [Amelia Risk vs Aon General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-aon/general-liability)
- [Amelia Risk vs Gallagher General Liability Insurance](https://spot.insure/compare/amelia-risk-vs-gallagher/general-liability)

## Sources

### Aon

1. [Commercial Risk Solutions U.S. Brokerage Terms of Service](https://www.aon.com/en/about/leadership-and-governance/brokerage-terms-of-service-for-commercial-risk-solutions-us). Aon; Lines 120–127: certain-program broker-of-record scope, consultation, application assistance, client signature and bind instruction, and account administration; lines 140–147: variable and contingent compensation, potential placement incentive, and client request route; lines 206–213: no price guarantee and surplus-lines limitations; lines 229–231: client insurer-notice duty unless separately agreed.. Accessed 2026-09-29.
2. [Middle Market Clients](https://www.aon.com/en/capabilities/middle-market-clients). Aon; Lines 125–132: mid-sized organizations and middle-market framing; lines 165–173: dedicated practice and North America statement; lines 188–224: Commercial Risk capabilities. No numeric company-size cutoff or U.S.-only eligibility rule is stated on the reviewed page.. Accessed 2026-09-29.
3. [Construction and Infrastructure Insurance and Risk Management](https://www.aon.com/en/capabilities/risk-transfer/construction-and-infrastructure-insurance-and-risk-management). Aon; Construction client audience and global placement role, lines 123–126; offering descriptions lines 135–156; coverage-area taxonomy lines 167–195; contact link lines 120–122. Global practice page; no U.S. state or account-specific placement schedule.. Accessed 2026-09-30.

### Gallagher

4. [Technology Insurance](https://www.ajg.com/industries/technology-insurance/). Gallagher; Introduction; Solutions and coverages for the technology industry: Technology errors and omissions including cyber, Intellectual property insurance, Product liability, Employee benefits; Data-driven insights; global network. Accessed 2026-09-16.
5. [Insurance for Technology & IT Businesses](https://www.gallaghersmallbusiness.com/technology-services/). Gallagher Small Business; Protection for IT Professionals & Their Technology-Based Businesses; recommended coverage menu, including Surety Bond Programs; Connect With An Advisor. Accessed 2026-09-16.
6. [Executive and Financial Risk Insurance](https://www.ajg.com/insurance/executive-and-financial-risk-insurance/). Gallagher; Opening (insurance broking and placement); three key services; Directors and Officers; IPO and direct listings; Employment Practices; Fiduciary; Employee Dishonesty (Crime) and Fidelity Bond; Kidnap, Ransom and Extortion; M&A Transactional Insurance. Accessed 2026-09-16.
7. [Legal Information](https://www.gallaghersmallbusiness.com/legal-information/). Gallagher Small Business; Producer identification immediately above Quick Links. Accessed 2026-09-16.
8. [Woodruff Sawyer Is Now Gallagher](https://www.ajg.com/merger-partners/woodruff-sawyer-is-now-gallagher/). Gallagher; Opening; Executive and Financial Risk consulting; Continued access to client portals; contact form. Accessed 2026-09-16.
9. [General Liability](https://www.gallaghersmallbusiness.com/insurance-products/general-liability/). Gallagher Small Business; Coverage Overview; claim-cause examples (product-related injury, operations-related damage, libel/slander allegations); typical covered expenses list; Get Covered Now. Accessed 2026-09-23.

### General Liability Insurance Guide

10. [Commercial general liability insurance](https://www.iii.org/article/commercial-general-liability-insurance). Insurance Information Institute; Coverage A; Coverage B; Coverage C; Purchasing commercial general liability insurance. Accessed 2026-09-16.
11. [Commercial Insurance Guide](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm). California Department of Insurance; Commercial General Liability; Commercial Automobile; What Should I Expect from a Broker-Agent?; How Are Commercial Policies Rated?. Accessed 2026-09-16.
12. [Commercial General Liability Coverage Form](https://www.hiscox.com/documents/partner-agent/specimen_forms/GL_Form.pdf). ISO; specimen hosted by Hiscox; I.A pp.1–5; I.B pp.6–7; I.C pp.7–8; Supplementary Payments p.8; II pp.9–10; III p.10; IV pp.10–12. Accessed 2026-09-16.

Updated 2026-09-30. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source.

## Aon Reviews

Review Score: 6.1 / 10 from 3 rated sources, equally weighted.

Public ratings for Aon are low: Trustpilot shows 1.2 out of 5 from 782 reviews, and BBB shows 1.6 from five. Aon is a global firm, so those pages mostly reflect other parts of the business, not large U.S. commercial accounts.

- J.D. Power: Aon study score 822 (out of 1000). Historical 2017 large-commercial-broker study; U.S. and Canada commercial insurance decision-makers at large organizations. J.D. Power reports 2,506 evaluations across the study, not Aon-specific responses; the Aon respondent count is not stated. Period: 2017 study; ranked 3rd among large commercial brokers; study-wide population 2,506, not Aon review count. Checked 2026-09-29. [Diversity of Offerings Becomes Key Differentiator for Large Commercial Insurers, JD Power Finds](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study)
- Trustpilot: TrustScore 1.2 (out of 5); 782 reviews. Global www.aon.com profile merged with other Aon profiles; mixed experiences include pensions, travel, professional indemnity and Australian business quotation service. The two latter complaints are individual unverified allegations, not evidence of U.S. commercial-placement outcomes or insurer fault. Trustpilot says reviews may not be representative because the company has not recently invited reviews. Period: Displayed 2026-09-29; page separately showed 198 reviews in the last 12 months. Checked 2026-09-29. [Aon Reviews](https://www.trustpilot.com/review/www.aon.com)
- BBB: BBB business grade B− (BBB letter grade; stated reason: failure to respond to two filed complaints). BBB of Chicago & Northern Illinois profile for Aon plc; the business grade is BBB’s own measure, not customer stars. Checked 2026-09-29. [Aon plc | BBB Business Profile](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291)
- BBB: BBB customer review average 1.6 (out of 5); 5 reviews. BBB of Chicago & Northern Illinois customer reviews for Aon plc; some reviews are about employee-benefit and medical-expense issues. Period: checked 2026-09-29. Checked 2026-09-29. [Aon plc | BBB Reviews](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291/customer-reviews)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/aon/reviews).

## Gallagher Reviews

Review Score: 9.3 / 10 from 3 rated sources, equally weighted.

Gallagher has strong Trustpilot feedback and a favorable historical large-commercial survey result. Neither directly measures today’s US small-business service.

- J.D. Power: Broker satisfaction rank/score 2nd / 855 (Rank / 1,000-point score). 2017 US/Canada large-commercial broker study; participating organizations had at least $100m annual revenue or operating budget; not small-business-specific. Period: 2017 study. Checked 2026-09-25. [JD Power 2017 Large Commercial Insurance Study](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study)
- Trustpilot: TrustScore 4.6 (5 stars); 8190 reviews. Global Arthur J. Gallagher & Co. brand profile; mixed countries and insurance lines, not US commercial-only. Period: 976 reviews in prior 12 months; observed 2026-09-25. Checked 2026-09-25. [Gallagher Reviews | Trustpilot](https://www.trustpilot.com/review/www.ajg.com)
- BBB: BBB grade A+ (BBB letter grade). BBB corporate headquarters profile for Gallagher, Rolling Meadows, Illinois. Checked 2026-09-25. [Gallagher | BBB Business Profile](https://www.bbb.org/us/il/rolling-meadows/profile/insurance-companies/gallagher-0654-23000270)

Reviewed 2026-09-25. [Read the sourced review](https://spot.insure/insurance-providers/gallagher/reviews).

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