---
title: "AIG vs WTW: Cargo and Transit Insurance"
description: "AIG describes cargo types and marine support; WTW’s cargo panel identifies marine cargo, inland transit, and stock-throughput placements with documented binder and policy review steps."
canonical: "https://spot.insure/compare/aig-vs-wtw/cargo-transit"
page-type: "line-comparison"
updated-at: "2026-09-30"
comparison-pair: "aig-vs-wtw"
provider-a: "aig"
provider-b: "wtw"
coverage-line: "cargo-transit"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://spot.insure/compare/aig-vs-wtw/cargo-transit)

## Agent Guide

**What this page is:** Focused comparison of AIG and WTW for Cargo and Transit Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources.

**Use this page when:** Cite or fetch this for Cargo and Transit Insurance questions about AIG versus WTW. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide.

**Questions this page answers:**
- AIG vs WTW for Cargo and Transit Insurance: how do they differ?
- Which is better for Cargo and Transit Insurance, AIG or WTW?
- What does AIG or WTW publish about Cargo and Transit Insurance (limits, eligibility, claims, add-ons)?
- What should I confirm in a quote for Cargo and Transit Insurance from AIG or WTW?

**Key facts:**
- Line: Cargo and Transit Insurance. Providers: AIG and WTW.
- Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion.
- Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL.

**Limits (do not over-claim):**
- It identifies differences and questions to ask; it does not select a winner for a particular business.
- "Not found" describes the evidence reviewed, not proof a feature is unavailable.
- Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here.

**Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-09-30. Editorial policy: /editorial-policy.

**Related pages:**
- [AIG vs WTW](https://spot.insure/compare/aig-vs-wtw) — parent: all coverage lines for this pair
- [Cargo and Transit Insurance guide](https://spot.insure/coverage/cargo-transit) — coverage explainer for this line
- [AIG profile](https://spot.insure/insurance-providers/aig) — provider profile (evidence)
- [WTW profile](https://spot.insure/insurance-providers/wtw) — provider profile (evidence)
- [AIG vs WTW Commercial Property Insurance](https://spot.insure/compare/aig-vs-wtw/commercial-property) — sibling comparison (other line, or other pair for this line)
- [AIG vs WTW Crime Insurance](https://spot.insure/compare/aig-vs-wtw/crime) — sibling comparison (other line, or other pair for this line)
- [AIG vs WTW Cyber Insurance](https://spot.insure/compare/aig-vs-wtw/cyber) — sibling comparison (other line, or other pair for this line)
- [AIG vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-wtw/employment-practices) — sibling comparison (other line, or other pair for this line)
- [AIG vs WTW Management Liability Insurance](https://spot.insure/compare/aig-vs-wtw/management-liability) — sibling comparison (other line, or other pair for this line)
- [AIG vs WTW Professional Liability (E&O) Insurance](https://spot.insure/compare/aig-vs-wtw/professional-errors-omissions) — sibling comparison (other line, or other pair for this line)
- [AIG vs Alliance Risk Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-alliance-risk/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [AIG vs Amelia Risk Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-amelia-risk/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [AIG vs Aon Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-aon/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [AIG vs The Baldwin Group Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-baldwin/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [AIG vs Berkshire Hathaway Specialty Insurance Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-berkshire-hathaway-specialty-insurance/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [AIG vs Chubb Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-chubb/cargo-transit) — sibling comparison (other line, or other pair for this line)

# AIG vs WTW: How Do They Compare for Cargo and Transit Insurance?

AIG describes cargo types and marine support; WTW’s cargo panel identifies marine cargo, inland transit, and stock-throughput placements with documented binder and policy review steps.

## Research Scope and Use

Use this comparison to evaluate AIG and WTW for Cargo and Transit Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote.

## Summary

AIG lists cargo types and route consultations. WTW describes its WOLF Cargo Panel and says a quote is not bound coverage; it seeks an insurer commitment and reviews binders, policies, and endorsements. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") [6](https://www.wtwco.com/en-us/solutions/marine "Marine") [10](https://www.wtwco.com/-/media/wtw/solutions/services/wolf-cargo-panel.pdf?modified=20250804132227 "WOLF Cargo Panel") [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector")

## What Is AIG?

AIG is the marketing name for American International Group, Inc.; AIG says its insurance products are written or provided by subsidiaries or affiliates. Its U.S. business pages list commercial casualty, property, cyber, management and professional liability, and specialty programs, but a brand-level page does not identify the insurer for a particular policy. [1](https://www.aig.com/investor-relations "Investor Relations") [2](https://www.aig.com/home/risk-solutions/business "Business")

[AIG profile](https://spot.insure/insurance-providers/aig)

## What Is WTW?

WTW is an insurance broker whose documented services include manufacturing risk-program design and specialist property and cargo programs. Its marketed property scope includes residential real-estate stakeholders and a separate integrated data-center program; other named capabilities vary in date and geography. [4](https://www.wtwco.com/en-us/industries/manufacturing "Manufacturing") [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector") [6](https://www.wtwco.com/en-us/solutions/marine "Marine") [7](https://www.wtwco.com/en-us/industries/residential "Residential | WTW") [8](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm "WTW 2024 Form 10-K")

[WTW profile](https://spot.insure/insurance-providers/wtw)

## What Is Cargo and Transit Insurance?

Cargo coverage fits a shipper protecting goods it owns or a carrier responsible for another party’s goods. The quote needs to match who bears the loss, the shipment route and storage stops. [11](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm "Commercial Insurance Guide") [12](https://www.trade.gov/shipping-options "Shipping Options") [13](https://www.trade.gov/special-documents "Special Documents") [14](https://www.nationalunity.com/National/MotorTruckCargoLiability.pdf "Motor Truck Cargo Legal Liability Coverage")

## Key Differences in Cargo and Transit Insurance

### Panel Categories and Issuing Markets

AIG names importers, exporters, manufacturers, and distributors with general, bulk, and project cargo exposures. WTW’s WOLF Cargo Panel describes marine cargo, inland transit, and stock-throughput placements, but the panel brochure does not identify which market would issue a particular policy. Ask which panel market can take your commodity and who will issue the binder. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") [6](https://www.wtwco.com/en-us/solutions/marine "Marine")

### Binding and Policy Document Checks

AIG offers route and packaging consultations and lists claims support. WTW’s North American terms state that an insurer quote is not confirmation of coverage; when the client orders binding, WTW seeks a formal commitment, typically a binder, and reviews policy documents against negotiated terms. This gives buyers a concrete closing checklist: wait for written binding confirmation and reconcile endorsements. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)")

## What to Confirm in Cargo and Transit Insurance Quotes

- Ask WTW which participating market is proposed and whether the binder has been issued before shipping. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") [6](https://www.wtwco.com/en-us/solutions/marine "Marine")
- Ask AIG to identify the specific insurer and confirm the selected route and cargo schedule. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)")
- Have WTW review the issued policy and endorsements against the agreed terms; confirm AIG claims contacts. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") [6](https://www.wtwco.com/en-us/solutions/marine "Marine")

## Offering Details

| Criteria | AIG Ocean Cargo Insurance | WTW Marine Cargo and Inland Transit Brokerage |
| --- | --- | --- |
| Role in This Line | AIG markets Ocean Cargo insurance and related global/captive solutions. The page does not name the issuing subsidiary for a particular buyer’s policy. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") (Evidence: Company-reported; scope: Role in this product is limited to the description on the linked AIG source..) | Under WTW's North American Corporate Risk & Broking terms, WTW normally acts as the client's insurance intermediary for engagements governed by those terms. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") (Evidence: Company-reported; scope: Terms for applicable North American Corporate Risk & Broking engagements. WTW also discloses separate insurer-side services in some arrangements; this does not determine the role in a specific engagement..) |
| Issuing Insurer | Confirm in your quote. | WTW's WOLF Cargo Panel brochure names participating insurance markets for the facility; it does not identify which market or markets would issue a particular buyer's policy. [10](https://www.wtwco.com/-/media/wtw/solutions/services/wolf-cargo-panel.pdf?modified=20250804132227 "WOLF Cargo Panel") (Evidence: Company-reported; scope: WTW U.S. WOLF Cargo Panel only. Participating panel markets do not establish the insurer or capacity selected for an individual quote..) |
| Who It’s For | AIG names importers, exporters, manufacturers, wholesalers, and distributors with international transit exposures, including containerized general cargo, bulk/break-bulk and project cargo. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") (Evidence: Company-reported; scope: Audience is the segment AIG names on the linked source; this is not an underwriting decision, quote or guarantee of availability..) | Confirm in your quote. |
| Coverage Features | AIG describes protection for goods moved across land, sea or international borders and lists general cargo, bulk/break-bulk and project cargo. It also lists stock-throughput, captive/fronting and logistics package structures; those examples do not settle any buyer’s policy scope. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") (Evidence: Company-reported; scope: AIG’s public product description is not the policy. Actual entitlement depends on the applicable issued form, endorsements and declarations..) | WTW's U.S. WOLF Cargo Panel describes Marine Cargo, Inland Transit and Stock Throughput placements, while its Digital Infrastructure Protector includes marine and cargo risks in a separate data-center solution. [6](https://www.wtwco.com/en-us/solutions/marine "Marine") [10](https://www.wtwco.com/-/media/wtw/solutions/services/wolf-cargo-panel.pdf?modified=20250804132227 "WOLF Cargo Panel") [5](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector "Digital Infrastructure Protector") (Evidence: Company-reported; scope: These are company-described brokerage/facility offerings; the brochure's participating markets do not identify the insurer for an individual placement, and the data-center solution is separately scoped. The brochure's premium threshold is not a policy limit..) |
| Limits and Retentions | The page advertises $50 million transit capacity and $50 million storage/warehouse capacity, with natural-catastrophe sublimits stated as $10 million per occurrence and annual aggregate. These are advertised capacity figures, not an individual quote or policy limit. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") (Evidence: Not publicly disclosed; scope: This statement reports only what the linked public source discloses and does not substitute for a quote or issued policy..) | The reviewed sources do not state a buyer-specific cargo transit limit, retention, or deductible. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") [8](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm "WTW 2024 Form 10-K") [6](https://www.wtwco.com/en-us/solutions/marine "Marine") [10](https://www.wtwco.com/-/media/wtw/solutions/services/wolf-cargo-panel.pdf?modified=20250804132227 "WOLF Cargo Panel") (Evidence: Not publicly disclosed; scope: No limit or deductible is inferred from general marketing or WTW's brokerage role; the insurer's quote and issued forms control..) |
| Risk Services | AIG lists route, conveyance, packaging and security consultations, marine loss-control engineering, and claims support. Its Marine Claims Promise is conditional on confirmed coverage and applies to specified expense categories and agreed loss estimates. [3](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo "Ocean Cargo Insurance") (Evidence: Company-reported; scope: The linked page describes company-reported support; specific account services and third-party arrangements must be confirmed..) | WTW's North American terms describe reviewing binders, policies, and endorsements against the terms negotiated with the insurer. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") (Evidence: Company-reported; scope: Broker document-review process under the cited terms, when WTW handles this line's placement. It does not certify that a policy covers a claim or replace the issued wording..) |
| How to Apply | Confirm in your quote. | WTW's North American terms say an insurer quote is not confirmation of coverage; if the client orders binding, WTW seeks a formal insurer commitment, typically a binder. [9](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf "Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)") (Evidence: Company-reported; scope: Applies to placements governed by the cited North American Corporate Risk & Broking terms. It does not establish a self-service quote route or promise coverage availability for this line..) |

## Full Comparison

- [AIG vs WTW](https://spot.insure/compare/aig-vs-wtw): all coverage lines, business roles, service and claims.
- [What Is Cargo and Transit Insurance?](https://spot.insure/coverage/cargo-transit): Cargo coverage protects your financial interest in goods during transit; ownership, route, storage and late-delivery terms shape what the policy addresses.
- [AIG vs WTW Commercial Property Insurance](https://spot.insure/compare/aig-vs-wtw/commercial-property)
- [AIG vs WTW Crime Insurance](https://spot.insure/compare/aig-vs-wtw/crime)
- [AIG vs WTW Cyber Insurance](https://spot.insure/compare/aig-vs-wtw/cyber)
- [AIG vs WTW Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-wtw/employment-practices)
- [AIG vs WTW Management Liability Insurance](https://spot.insure/compare/aig-vs-wtw/management-liability)
- [AIG vs WTW Professional Liability (E&O) Insurance](https://spot.insure/compare/aig-vs-wtw/professional-errors-omissions)
- [AIG vs Alliance Risk Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-alliance-risk/cargo-transit)
- [AIG vs Amelia Risk Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-amelia-risk/cargo-transit)
- [AIG vs Aon Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-aon/cargo-transit)
- [AIG vs The Baldwin Group Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-baldwin/cargo-transit)
- [AIG vs Berkshire Hathaway Specialty Insurance Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-berkshire-hathaway-specialty-insurance/cargo-transit)
- [AIG vs Chubb Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-chubb/cargo-transit)

## Sources

### AIG

1. [Investor Relations](https://www.aig.com/investor-relations). American International Group, Inc. (AIG); About AIG and legal footer; lines 244–246 and 327–331. Accessed 2026-09-28.
2. [Business](https://www.aig.com/home/risk-solutions/business). AIG US; Surplus Lines heading and paragraph, lines 357–359. Accessed 2026-09-28.
3. [Ocean Cargo Insurance](https://www.aig.com/home/risk-solutions/business/specialty-risks/marine/ocean-cargo). AIG; Official AIG Ocean Cargo page, lines 242–285: target classes, cargo types, program structures, stated capacity, route consultation, claims promise and policy caveat.. Accessed 2026-09-30.

### WTW

4. [Manufacturing](https://www.wtwco.com/en-us/industries/manufacturing). WTW; “How WTW can help manufacturers”; “How we serve our clients”; North America licensed-entity disclaimer. Accessed 2026-09-28.
5. [Digital Infrastructure Protector](https://www.wtwco.com/en-us/solutions/products/digital-infrastructure-protector). WTW; Integrated policy coverage for building, operational property, marine and cargo under one policy; integrated data-center construction/operations; cyber and liability protection in broader solution; separate-policy preference caveat; capacity and North America licensed-entity disclaimer. Accessed 2026-09-29.
6. [Marine](https://www.wtwco.com/en-us/solutions/marine). WTW; “Our solutions” cargo brokerage; marine specialist count; claims advice and average-adjuster service; North America licensed-entity disclaimer. Accessed 2026-09-28.
7. [Residential | WTW](https://www.wtwco.com/en-us/industries/residential). WTW; “Specialized insurance products”: lists property insurance and financial lines, including errors and omissions; inspected official indexed text 2026-09-29. Direct reader access failed; indexed page crawl was about five months old.. Accessed 2026-09-29.
8. [WTW 2024 Form 10-K](https://www.sec.gov/Archives/edgar/data/1140536/000095017025026278/wtw-20241231.htm). U.S. Securities and Exchange Commission / Willis Towers Watson Public Limited Company; Part I, Item 1, FINEX and Surety business descriptions: the 2024 annual report identifies management and professional liability, employment practices, crime, cyber and M&A insurance solutions, and a global bond-placement team; indexed passages rechecked 2026-09-29.. Accessed 2026-09-29.
9. [Corporate Risk & Broking Brokerage Terms, Conditions & Disclosures (Canada & US)](https://www.wtwco.com/-/media/WTW/notices/BTCD-CRB-NA-June-2025.pdf). WTW; Document dated 2025-06-01; pp. 4–6: broker/intermediary role, quote versus binding process, review of binders/policies/endorsements, claims reporting and affiliate disclosures. Reused from the current WTW provider source record after direct PDF retrieval was blocked.. Accessed 2026-09-28.
10. [WOLF Cargo Panel](https://www.wtwco.com/-/media/wtw/solutions/services/wolf-cargo-panel.pdf?modified=20250804132227). WTW; WTW U.S. client Marine Cargo, Inland Transit and Stock Throughput facility; brochure states participating market panel, eligibility exclusions, cargo liability options, and quote/bind/issue process. The premium ceiling described is not a policy limit.. Accessed 2026-09-30.

### Cargo and Transit Insurance Guide

11. [Commercial Insurance Guide](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm). California Department of Insurance; Commercial Property; Inland Marine; What Should I Expect from a Broker-Agent. Accessed 2026-09-16.
12. [Shipping Options](https://www.trade.gov/shipping-options). International Trade Administration, U.S. Department of Commerce; Export Shipping Basics; Tips on International Shipping from U.S.; Working with Freight Forwarders. Accessed 2026-09-16.
13. [Special Documents](https://www.trade.gov/special-documents). International Trade Administration, U.S. Department of Commerce; Insurance Certificate bullet. Accessed 2026-09-16.
14. [Motor Truck Cargo Legal Liability Coverage](https://www.nationalunity.com/National/MotorTruckCargoLiability.pdf). American Association of Insurance Services, Inc.; hosted by National Unity; Coverage and Property Covered pp.1–2; Perils Excluded pp.6–7; Valuation p.8; How Much We Pay p.9; Transit definition p.13. Accessed 2026-09-16.

Updated 2026-09-30. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source.

## AIG Reviews

Review Score: 4.4 / 10 from 2 rated sources, equally weighted.

Customer ratings for AIG are low: Trustpilot shows 1.9 out of 5 from 252 reviews, and NerdWallet gives 2.5 stars and notes more claims complaints than expected. These pages cover many AIG products and countries, so they only loosely describe business insurance.

- NerdWallet: NerdWallet editorial rating 2.5 (stars). NerdWallet’s editorial business-insurance comparison; the AIG entry concerns commercial liability and property insurance, not a quantified policyholder-review sample. The page’s complaint statement and 2.5-star editorial rating are source-specific and must not be recast as a consumer average. Checked 2026-09-29. [Business Insurance: Get Quotes and Coverage Today](https://www.nerdwallet.com/business/insurance/best)
- Trustpilot: Trustpilot TrustScore 1.9 (out of 5); 252 reviews. Consumer reviews on aig.com’s Trustpilot profile span products and countries, including personal, travel, device/service and other experiences; they do not isolate U.S. commercial-P&C policyholders or a single issuing insurer. Checked 2026-09-29. [AIG Reviews](https://www.trustpilot.com/review/aig.com)
- ConsumerAffairs: ConsumerAffairs average 1.0 (out of 5); 274 reviews. ConsumerAffairs page titled AIG Life Insurance Reviews, updated 2026-08-14. The page mixes life and high-net-worth home references and reviewers may describe other AIG relationships; it is not a commercial-P&C-only population. Checked 2026-09-29. [AIG Life Insurance Reviews](https://www.consumeraffairs.com/insurance/aig_life.html)
- BBB: Complaints shown, prior 3 years 270. BBB’s American International Group, Inc. headquarters profile and corporate-owned locations (86 listed locations); complaint data is not limited to commercial insurance or a particular risk-bearing insurer. BBB says displayed complaint text may not represent every complaint. Period: Three years ending as displayed 2026-09-29. Checked 2026-09-29. [American International Group, Inc. (AIG) BBB Complaints](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/aig/reviews).

## WTW Reviews

Review Score: 8.1 / 10 from 1 rated source, equally weighted.

WTW has little useful review evidence for a business buyer. Its one counted score is 807 out of 1,000 from a 2017 J.D. Power study of large commercial brokers, and Trustpilot's 2.1 from 9 reviews isn't counted.

- BBB: Complaints 4. BBB's Willis Towers Watson Chicago business profile; four complaints displayed for the preceding three years as of 2026-09-29. All four are marked unpursuable; displayed matters concern pension or employee-benefit administration, not commercial insurance brokerage placements. Period: Last three years; 0 closed in the last 12 months; BBB page reviewed 2026-09-29. Checked 2026-09-29. [Willis Towers Watson: Complaints](https://www.bbb.org/us/il/chicago/profile/insurance-companies/willis-towers-watson-0654-8000152/complaints)
- J.D. Power: 2017 Overall Broker Customer Satisfaction Index 807 (out of 1000). US/Canada large-commercial broker customer-satisfaction studies, 2016 and 2017 editions. They do not describe present service or WTW small-business clients. The 2017 release reports 2,506 evaluations across the study, not a WTW-specific sample. Period: 2017 study; 2 Power Circles; 2,506 study-wide evaluations, WTW-specific count not stated. Checked 2026-09-29. [2016 Large Commercial Insurance Study](https://www.jdpower.com/system/files/legacy/assets/2016244_large_comm_insurance_.pdf); [2017 Large Commercial Insurance Study](https://www.jdpower.com/system/files/legacy/assets/2017222_large_commercial_insurance.pdf); [2016 Large Commercial Insurance Study](https://www.jdpower.com/business/press-releases/2016-large-commercial-insurance-study); [Diversity of Offerings Becomes Key Differentiator for Large Commercial Insurers, J.D. Power Finds](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study)
- Trustpilot: TrustScore 2.1 (out of 5); 9 reviews. Global wtwco.com company page; nine reviews and a 2.1/5 TrustScore on 2026-09-29. Visible reviews predominantly concern pensions, employee benefits, investments or international consumer interactions; not a US commercial-insurance buyer sample. Period: Displayed 2026-09-29. Checked 2026-09-29. [wtwco.com Reviews](https://www.trustpilot.com/review/www.wtwco.com)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/wtw/reviews).

## Agent and Developer Resources

- [Markdown page](https://spot.insure/compare/aig-vs-wtw/cargo-transit.md)
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