---
title: "AIG vs Markel Insurance: Crime Insurance"
description: "AIG markets a crime insurance product covering potential loss of money, securities and assets through fraud or theft. Markel's cited eCrime feature appears within Cyber 360's fraud and unauthorized-use section; its reviewed claim does not establish a standalone commercial crime policy."
canonical: "https://spot.insure/compare/aig-vs-markel/crime"
page-type: "line-comparison"
updated-at: "2026-09-30"
comparison-pair: "aig-vs-markel"
provider-a: "aig"
provider-b: "markel"
coverage-line: "crime"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and insurance research. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Spot Score, get_rankings for current provider rankings, search_provider_reliability to filter Spot Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://spot.insure/compare/aig-vs-markel/crime)

## Agent Guide

**What this page is:** Focused comparison of AIG and Markel Insurance for Crime Insurance: what each provider publishes about this line, checked against the same criteria, with numbered sources.

**Use this page when:** Cite or fetch this for Crime Insurance questions about AIG versus Markel Insurance. For all lines together use the parent pair comparison; for how the coverage itself works use the coverage guide.

**Questions this page answers:**
- AIG vs Markel Insurance for Crime Insurance: how do they differ?
- Which is better for Crime Insurance, AIG or Markel Insurance?
- What does AIG or Markel Insurance publish about Crime Insurance (limits, eligibility, claims, add-ons)?
- What should I confirm in a quote for Crime Insurance from AIG or Markel Insurance?

**Key facts:**
- Line: Crime Insurance. Providers: AIG and Markel Insurance.
- Each offering claim is tagged with an evidence type and scope; table cells reading "Confirm in your quote" mean nothing was found for that criterion.
- Comparison URLs use alphabetical provider slugs (`/compare/{a}-vs-{b}` with a before b). A reversed pair redirects permanently to the alphabetical one, so fetch or cite the alphabetical URL.

**Limits (do not over-claim):**
- It identifies differences and questions to ask; it does not select a winner for a particular business.
- "Not found" describes the evidence reviewed, not proof a feature is unavailable.
- Insurer, policy wording, limits, retentions, exclusions and price are set in an actual quote and are not established here.

**Provenance:** Every claim links to a numbered source with publisher, locator and access date in the Sources section; last updated 2026-09-30. Editorial policy: /editorial-policy.

**Related pages:**
- [AIG vs Markel Insurance](https://spot.insure/compare/aig-vs-markel) — parent: all coverage lines for this pair
- [Crime Insurance guide](https://spot.insure/coverage/crime) — coverage explainer for this line
- [AIG profile](https://spot.insure/insurance-providers/aig) — provider profile (evidence)
- [Markel Insurance profile](https://spot.insure/insurance-providers/markel) — provider profile (evidence)
- [AIG vs Markel Insurance Builders Risk Insurance](https://spot.insure/compare/aig-vs-markel/builders-risk) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-markel/cargo-transit) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Commercial Property Insurance](https://spot.insure/compare/aig-vs-markel/commercial-property) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Cyber Insurance](https://spot.insure/compare/aig-vs-markel/cyber) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance D&O Insurance](https://spot.insure/compare/aig-vs-markel/directors-officers) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-markel/employment-practices) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-markel/equipment-breakdown) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Fiduciary Liability Insurance](https://spot.insure/compare/aig-vs-markel/fiduciary) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance General Liability Insurance](https://spot.insure/compare/aig-vs-markel/general-liability) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Hired and Non-Owned Auto Insurance](https://spot.insure/compare/aig-vs-markel/hired-non-owned-auto) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Inland Marine Insurance](https://spot.insure/compare/aig-vs-markel/inland-marine) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Management Liability Insurance](https://spot.insure/compare/aig-vs-markel/management-liability) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Media Liability Insurance](https://spot.insure/compare/aig-vs-markel/media) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Product Liability Insurance](https://spot.insure/compare/aig-vs-markel/product-liability) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Professional Liability (E&O) Insurance](https://spot.insure/compare/aig-vs-markel/professional-errors-omissions) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Umbrella and Excess Liability Insurance](https://spot.insure/compare/aig-vs-markel/umbrella-excess) — sibling comparison (other line, or other pair for this line)
- [AIG vs Markel Insurance Workers’ Compensation Insurance](https://spot.insure/compare/aig-vs-markel/workers-compensation) — sibling comparison (other line, or other pair for this line)
- [AIG vs Alliance Risk Crime Insurance](https://spot.insure/compare/aig-vs-alliance-risk/crime) — sibling comparison (other line, or other pair for this line)
- [AIG vs Aon Crime Insurance](https://spot.insure/compare/aig-vs-aon/crime) — sibling comparison (other line, or other pair for this line)
- [AIG vs The Baldwin Group Crime Insurance](https://spot.insure/compare/aig-vs-baldwin/crime) — sibling comparison (other line, or other pair for this line)
- [AIG vs Beazley Crime Insurance](https://spot.insure/compare/aig-vs-beazley/crime) — sibling comparison (other line, or other pair for this line)
- [AIG vs Berkshire Hathaway Specialty Insurance Crime Insurance](https://spot.insure/compare/aig-vs-berkshire-hathaway-specialty-insurance/crime) — sibling comparison (other line, or other pair for this line)
- [AIG vs CFC Crime Insurance](https://spot.insure/compare/aig-vs-cfc/crime) — sibling comparison (other line, or other pair for this line)

# AIG vs Markel Insurance: How Do They Compare for Crime Insurance?

AIG markets a crime insurance product covering potential loss of money, securities and assets through fraud or theft. Markel's cited eCrime feature appears within Cyber 360's fraud and unauthorized-use section; its reviewed claim does not establish a standalone commercial crime policy.

## Research Scope and Use

Use this comparison to evaluate AIG and Markel Insurance for Crime Insurance against the same documented criteria. It identifies differences and questions to confirm; it does not select a winner for a particular business. Offering claims are what each provider publishes about this line unless marked otherwise. “Not found” describes the evidence reviewed, not proof that a feature is unavailable. Confirm the insurer, policy wording, limits, retentions, exclusions and cost in an actual quote.

## Summary

AIG markets a crime insurance product covering potential loss of money, securities and assets through fraud or theft. Markel's cited eCrime feature appears within Cyber 360's fraud and unauthorized-use section; its reviewed claim does not establish a standalone commercial crime policy. [3](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds "Crime and Fidelity Insurance") [6](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage")

## What Is AIG?

AIG is the marketing name for American International Group, Inc.; AIG says its insurance products are written or provided by subsidiaries or affiliates. Its U.S. business pages list commercial casualty, property, cyber, management and professional liability, and specialty programs, but a brand-level page does not identify the insurer for a particular policy. [1](https://www.aig.com/investor-relations "Investor Relations") [2](https://www.aig.com/home/risk-solutions/business "Business")

[AIG profile](https://spot.insure/insurance-providers/aig)

## Markel Insurance: Specialty Business and Products

Markel Insurance is Markel Group's specialty and small-business insurance business, with offerings across packages, workers' compensation, cyber, professional and management liability, property, marine, and surety. Products use different insurers and distribution routes, so compare the issuer and terms shown on the specific quote. [4](https://www.markel.com/about-us "About us") [5](https://www.sec.gov/Archives/edgar/data/1096343/000109634326000020/mkl-20251231.htm "Markel Group Inc. 2025 Form 10-K")

[Markel Insurance profile](https://spot.insure/insurance-providers/markel)

## What Is Crime Insurance?

Crime insurance can help reimburse specified business losses from theft and fraud, including employee theft and forgery. Compare those protections separately and ask whether a payment sent after an impersonation scam is covered. [7](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm "Commercial Insurance Guide") [8](https://www.travelers.com/business-insurance/professional-liability-insurance/apps-forms/crime-non-financial-institutions "Crime Non-Financial Applications and Forms") [9](https://asset.trvstatic.com/download/assets/cri-3001.pdf/98f30f1063c911eeb2f1deb19c93b21f "Crime Terms and Conditions") [10](https://www.chubb.com/us-en/business-insurance/social-engineering-fraud-coverage-for-crime-insurance.html "Social Engineering Fraud Insurance") [11](https://asset.trvstatic.com/download/assets/cri-1100w-ind.pdf/9aa2577663c911ee91291279531924d3 "Commercial Crime Coverage Application")

## Key Differences in Crime Insurance

### Crime policy or cyber eCrime feature

AIG markets a crime insurance product covering potential loss of money, securities and assets through fraud or theft. Markel's cited eCrime feature appears within Cyber 360's fraud and unauthorized-use section; its reviewed claim does not establish a standalone commercial crime policy. Ask Markel whether it can quote standalone crime and compare any eCrime sublimit with AIG's crime form. [3](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds "Crime and Fidelity Insurance") [6](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage")

### Listed loss types and policy scope

AIG's crime summary includes computer fraud alongside dishonesty and theft. Markel says its Cyber 360 eCrime may address fraudulent transfers and fake payment instructions, subject to policy terms. These descriptions target overlapping but not identical pathways; ask whether a social-engineering transfer is handled under a crime policy, a cyber policy or both, and which limit applies. [3](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds "Crime and Fidelity Insurance") [6](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") [6](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage")

## What to Confirm in Crime Insurance Quotes

- For AIG, ask for the exact policy form, covered-event schedule and limits relevant to the differences above. [3](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds "Crime and Fidelity Insurance")
- For Markel Insurance, ask which carrier, endorsements and application route apply to the quoted placement, and confirm the specific terms above. [6](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage")

## Offering Details

| Criteria | AIG Crime Insurance | Markel Cyber 360 eCrime coverage |
| --- | --- | --- |
| Role in This Line | AIG markets crime insurance as a risk-bearing insurance product for commercial and governmental entities, separate from its financial-institution bond offering. The policy issuer is not named for a particular buyer. [3](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds "Crime and Fidelity Insurance") (Evidence: Company-reported; scope: Role in this product is limited to the description on the linked AIG source..) | Markel lists eCrime within the fraud and unauthorized-use section of Cyber 360; the reviewed source does not establish a standalone commercial crime policy from this page. [6](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") (Evidence: Company-reported; scope: Cyber policy component only; not a fidelity bond..) |
| Who It’s For | AIG says its crime insurance is available for commercial and governmental entities. Financial-institution bonds are described separately for banks, non-bank lenders, asset managers and insurance companies. [3](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds "Crime and Fidelity Insurance") (Evidence: Company-reported; scope: Audience is the segment AIG names on the linked source; this is not an underwriting decision, quote or guarantee of availability..) | Markel describes these resources and coverages for Cyber 360 policyholders; the exact availability and terms require the quoted policy. [6](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") (Evidence: Company-reported; scope: Policyholder-specific access and policy wording apply..) |
| Coverage Features | AIG describes potential crime coverage for loss of money, securities and other assets from dishonesty, theft or fraud, including computer fraud. AIG links a CrimeGuard Choice sample policy; actual terms and state availability vary. [3](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds "Crime and Fidelity Insurance") (Evidence: Company-reported; scope: AIG’s public product description is not the policy. Actual entitlement depends on the applicable issued form, endorsements and declarations..) | The page says eCrime may cover expenses from fraudulent activity such as unauthorized money transfers and fake payment instructions, subject to policy terms. [6](https://www.markel.com/us/commercial/professional-and-management-liability/cyber "Cyber Insurance Coverage") (Evidence: Company-reported; scope: Cyber 360 marketing description; does not establish a general crime-form grant..) |
| Limits and Retentions | The reviewed page and linked product overview do not state a standard buyer-specific limit, retention or deductible. Confirm those in the quote and issued policy. [3](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds "Crime and Fidelity Insurance") (Evidence: Not publicly disclosed; scope: This statement reports only what the linked public source discloses and does not substitute for a quote or issued policy..) | Confirm in your quote. |
| Risk Services | AIG identifies a dedicated underwriting team and experienced claims professionals for its Crime and Fidelity business. The page does not promise claim outcomes or specify account-level service terms. [3](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds "Crime and Fidelity Insurance") (Evidence: Company-reported; scope: The linked page describes company-reported support; specific account services and third-party arrangements must be confirmed..) | Confirm in your quote. |

## Full Comparison

- [AIG vs Markel Insurance](https://spot.insure/compare/aig-vs-markel): all coverage lines, business roles, service and claims.
- [What Is Crime Insurance?](https://spot.insure/coverage/crime): Crime insurance addresses specified theft and fraud losses; employee theft, forgery, funds-transfer fraud and impersonation payments can have separate terms.
- [AIG vs Markel Insurance Builders Risk Insurance](https://spot.insure/compare/aig-vs-markel/builders-risk)
- [AIG vs Markel Insurance Cargo and Transit Insurance](https://spot.insure/compare/aig-vs-markel/cargo-transit)
- [AIG vs Markel Insurance Commercial Property Insurance](https://spot.insure/compare/aig-vs-markel/commercial-property)
- [AIG vs Markel Insurance Cyber Insurance](https://spot.insure/compare/aig-vs-markel/cyber)
- [AIG vs Markel Insurance D&O Insurance](https://spot.insure/compare/aig-vs-markel/directors-officers)
- [AIG vs Markel Insurance Employment Practices Liability Insurance](https://spot.insure/compare/aig-vs-markel/employment-practices)
- [AIG vs Markel Insurance Equipment Breakdown Insurance](https://spot.insure/compare/aig-vs-markel/equipment-breakdown)
- [AIG vs Markel Insurance Fiduciary Liability Insurance](https://spot.insure/compare/aig-vs-markel/fiduciary)
- [AIG vs Markel Insurance General Liability Insurance](https://spot.insure/compare/aig-vs-markel/general-liability)
- [AIG vs Markel Insurance Hired and Non-Owned Auto Insurance](https://spot.insure/compare/aig-vs-markel/hired-non-owned-auto)
- [AIG vs Markel Insurance Inland Marine Insurance](https://spot.insure/compare/aig-vs-markel/inland-marine)
- [AIG vs Markel Insurance Management Liability Insurance](https://spot.insure/compare/aig-vs-markel/management-liability)
- [AIG vs Markel Insurance Media Liability Insurance](https://spot.insure/compare/aig-vs-markel/media)
- [AIG vs Markel Insurance Product Liability Insurance](https://spot.insure/compare/aig-vs-markel/product-liability)
- [AIG vs Markel Insurance Professional Liability (E&O) Insurance](https://spot.insure/compare/aig-vs-markel/professional-errors-omissions)
- [AIG vs Markel Insurance Umbrella and Excess Liability Insurance](https://spot.insure/compare/aig-vs-markel/umbrella-excess)
- [AIG vs Markel Insurance Workers’ Compensation Insurance](https://spot.insure/compare/aig-vs-markel/workers-compensation)
- [AIG vs Alliance Risk Crime Insurance](https://spot.insure/compare/aig-vs-alliance-risk/crime)
- [AIG vs Aon Crime Insurance](https://spot.insure/compare/aig-vs-aon/crime)
- [AIG vs The Baldwin Group Crime Insurance](https://spot.insure/compare/aig-vs-baldwin/crime)
- [AIG vs Beazley Crime Insurance](https://spot.insure/compare/aig-vs-beazley/crime)
- [AIG vs Berkshire Hathaway Specialty Insurance Crime Insurance](https://spot.insure/compare/aig-vs-berkshire-hathaway-specialty-insurance/crime)
- [AIG vs CFC Crime Insurance](https://spot.insure/compare/aig-vs-cfc/crime)

## Sources

### AIG

1. [Investor Relations](https://www.aig.com/investor-relations). American International Group, Inc. (AIG); About AIG and legal footer; lines 244–246 and 327–331. Accessed 2026-09-28.
2. [Business](https://www.aig.com/home/risk-solutions/business). AIG US; Surplus Lines heading and paragraph, lines 357–359. Accessed 2026-09-28.
3. [Crime and Fidelity Insurance](https://www.aig.com/home/risk-solutions/business/management-and-professional-liability/crime-and-financial-institution-bonds). AIG; Official AIG page, lines 242–270 and 353–354: crime-loss examples, commercial/government entity audience, CrimeGuard Choice sample policy/application, and policy/state availability caveat.. Accessed 2026-09-30.

### Markel Insurance

4. [About us](https://www.markel.com/about-us). Markel; Markel at a glance; description of Markel Insurance within Markel Group Inc.. Accessed 2026-09-28.
5. [Markel Group Inc. 2025 Form 10-K](https://www.sec.gov/Archives/edgar/data/1096343/000109634326000020/mkl-20251231.htm). U.S. Securities and Exchange Commission; filed by Markel Group Inc.; Cover page; Part I, Item 1 Business—Markel Insurance, U.S. Wholesale and Specialty, Programs and Solutions; Part II, Item 7/8 for group and segment risks. Accessed 2026-09-28.
6. [Cyber Insurance Coverage](https://www.markel.com/us/commercial/professional-and-management-liability/cyber). Markel; Cyber 360 coverage options: media liability; technology professional liability; eCrime; coverages listed within the cyber policy. Accessed 2026-09-29.

### Crime Insurance Guide

7. [Commercial Insurance Guide](https://www.insurance.ca.gov/01-consumers/105-type/95-guides/09-comm/commercialguide.cfm). California Department of Insurance; Crime. Accessed 2026-09-16.
8. [Crime Non-Financial Applications and Forms](https://www.travelers.com/business-insurance/professional-liability-insurance/apps-forms/crime-non-financial-institutions). Travelers; Opening paragraph; Sample Policy Forms. Accessed 2026-09-16.
9. [Crime Terms and Conditions](https://asset.trvstatic.com/download/assets/cri-3001.pdf/98f30f1063c911eeb2f1deb19c93b21f). The Travelers Companies, Inc.; I.A–G, printed/PDF pages 1–4; III.RR, printed/PDF p.13; V.B.1–2, printed/PDF pp.18–20; Consideration, printed/PDF p.1; III.P p.8; V.A.3 pp.16–17; V.A.4 p.17; V.B.3 p.20; I.A.3 p.1; III.C p.7; III.S pp.8–9; III.II and III.KK p.12; III.QQ p.13; V.A.5 pp.17–18 (printed/PDF pages); IV.J–O, printed/PDF pages 14–15. Accessed 2026-09-16.
10. [Social Engineering Fraud Insurance](https://www.chubb.com/us-en/business-insurance/social-engineering-fraud-coverage-for-crime-insurance.html). Chubb; Opening; coverage highlights. Accessed 2026-09-16.
11. [Commercial Crime Coverage Application](https://asset.trvstatic.com/download/assets/cri-1100w-ind.pdf/9aa2577663c911ee91291279531924d3). Travelers Casualty and Surety Company of America; I–III pages 1–2; IX–XI pages 3–4; V–VII, printed/PDF pages 2–3. Accessed 2026-09-16.

Updated 2026-09-30. Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. [Editorial policy](https://spot.insure/editorial-policy). To suggest a correction, [contact Spot](https://spot.insure/contact) with the page URL and supporting source.

## AIG Reviews

Review Score: 4.4 / 10 from 2 rated sources, equally weighted.

Customer ratings for AIG are low: Trustpilot shows 1.9 out of 5 from 252 reviews, and NerdWallet gives 2.5 stars and notes more claims complaints than expected. These pages cover many AIG products and countries, so they only loosely describe business insurance.

- NerdWallet: NerdWallet editorial rating 2.5 (stars). NerdWallet’s editorial business-insurance comparison; the AIG entry concerns commercial liability and property insurance, not a quantified policyholder-review sample. The page’s complaint statement and 2.5-star editorial rating are source-specific and must not be recast as a consumer average. Checked 2026-09-29. [Business Insurance: Get Quotes and Coverage Today](https://www.nerdwallet.com/business/insurance/best)
- Trustpilot: Trustpilot TrustScore 1.9 (out of 5); 252 reviews. Consumer reviews on aig.com’s Trustpilot profile span products and countries, including personal, travel, device/service and other experiences; they do not isolate U.S. commercial-P&C policyholders or a single issuing insurer. Checked 2026-09-29. [AIG Reviews](https://www.trustpilot.com/review/aig.com)
- ConsumerAffairs: ConsumerAffairs average 1.0 (out of 5); 274 reviews. ConsumerAffairs page titled AIG Life Insurance Reviews, updated 2026-08-14. The page mixes life and high-net-worth home references and reviewers may describe other AIG relationships; it is not a commercial-P&C-only population. Checked 2026-09-29. [AIG Life Insurance Reviews](https://www.consumeraffairs.com/insurance/aig_life.html)
- BBB: Complaints shown, prior 3 years 270. BBB’s American International Group, Inc. headquarters profile and corporate-owned locations (86 listed locations); complaint data is not limited to commercial insurance or a particular risk-bearing insurer. BBB says displayed complaint text may not represent every complaint. Period: Three years ending as displayed 2026-09-29. Checked 2026-09-29. [American International Group, Inc. (AIG) BBB Complaints](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/aig/reviews).

## Markel Insurance Reviews

Review Score: 7.5 / 10 from 2 rated sources, equally weighted.

There is little public customer feedback on Markel. Trustpilot shows 2.5 out of 5 from just 5 reviews, and BBB lists 12 complaints closed in the last three years.

- J.D. Power: Commercial Lines Insurers agent satisfaction score 726 (out of 1,000). 2022 commercial-lines independent-agent satisfaction study and 2025 small-commercial customer study; these use different populations and measures Period: 2022. Checked 2026-09-29. [2025 U.S. Small Commercial Insurance Study](https://www.jdpower.com/business/press-releases/2025-us-small-commercial-insurance-study); [2022 U.S. Independent Agent Satisfaction Study](https://www.jdpower.com/sites/default/files/file/2022-10/2022134%20U.S.%20Independent%20Agent.pdf)
- Trustpilot: TrustScore 2.5 (out of 5); 5 reviews. Trustpilot brand-level page for markel.com. It mixes products and is not mapped to one legal insurer. Checked 2026-09-29. [Markel Reviews](https://www.trustpilot.com/review/markel.com)
- BBB: BBB business grade A+. BBB business profile for Markel Insurance Company headquarters/corporate-owned locations; review and complaint submissions may include other products and affiliates Checked 2026-09-29. [Markel Insurance Company Business Profile](https://www.bbb.org/us/va/glen-allen/profile/insurance-companies/markel-insurance-company-0603-4017547); [Markel Insurance Company Complaints](https://www.bbb.org/us/va/glen-allen/profile/insurance-companies/markel-insurance-company-0603-4017547/complaints)
- BBB: Complaints 12; 12 reviews. BBB profile for Markel Insurance Company; complaints may include other Markel products and affiliates and BBB says not all submissions are displayed. Period: last 3 years, as displayed 2026-09-29. Checked 2026-09-29. [Markel Insurance Company Complaints](https://www.bbb.org/us/va/glen-allen/profile/insurance-companies/markel-insurance-company-0603-4017547/complaints)

Reviewed 2026-09-29. [Read the sourced review](https://spot.insure/insurance-providers/markel/reviews).

## Agent and Developer Resources

- [Markdown page](https://spot.insure/compare/aig-vs-markel/crime.md)
- [Developer resources](https://spot.insure/developers)
- [Public MCP server](https://spot.insure/mcp)
- [MCP server manifest](https://spot.insure/server.json)
- [OpenAPI description](https://spot.insure/openapi.json)
- [Public page index](https://spot.insure/llms.txt)